Clark Rubber Physical Store

Purchased a inflatable pool, told everything I needed was in box except chemicals to maintain water. Opened box and had no pump to inflate rim nor a bottom layer sheet. Called customer service they didn’t know what contents comes with product and advised to call store. I called store and I just got ‘no’ reply and basically that’s how it comes and can not exchange or refund. Never again purchasing from store again.
No where in box does it mention parts included or what you need to purchase till you open box and then it’s too late can’t return it. Sold it on online at a loss and returned chemicals to store for no questions asked refund.

Bought an inflatable pool for my daughters Christmas present and went to set it up on Christmas Eve only to find it had a hole in it.
Took back to the store only to get bad service. No apology no exchange just put a patch on it. Waited 24 hours to make sure that patch held.
Blew it up again and it went down again.
Daughters Christmas totally ruined. They said it wasn’t covered by warranty basically we must have done it.
Never shop at Clark rubber Kotara. Exceedingly rude staff,poor service and faulty goods.

We were told that the pool was DIY, it is not. Got to a certain point following their basic instructions (which come with the pool) that make no sense, then the walls fall in and it had to be restarted. Hired a professional pool installer who told me that it is not DIY, it is on of the harder pools to put together and that we need to put plastic under the sand base.
The pool is not the issue it is the fact that we were told that the pool was a DIY project when it clearly isnt! If you buy one of the above ground pools invest in getting a professional to install

I asked the Manager of the Cockburn Clark Rubber store if I could get some foam cut. He replied, they were too busy and to come back in a couple of days. Maybe he should hire enough staff so they can provide service to all customers. Never going back there again!!!

I recently purchased Spa chemicals for the Kotara Store. The chemicals were so weak that the spa went horrible after a week. Upon returning to the store, the manager was rude and refused to discuss a refund. I will never be returning to this store and I warn anyone thinking about being spa chemicals from Clark rubber to steer clear of them... don't waste your money like I did.

I have been dealing with the Hobart branch for 10 months now trying to settle a warranty issue, the manager at this branch is hopeless still no satisfaction will not talk to me now .Would not recommend anyone to purchase a pool through this store

Slept like a log on the medium firm cut to size foam and with a bamboo charcoal mattress overlay. I have spent so much money buying mattresses elsewhere. Would certainly recommend this combination. Thanks to Mr. Manoj at Clark Rubber Hoppers Crossing for looking after me as well.

Went into Virginia (Brisbane) store to buy white marine vinyl headliner. Rather than measure cut from beyond obvious grease marks the staff member reckoned I should wash them off at home! Then she lays the expensive WHITE vinyl FACE DOWN on a filthy table to measure off my order. I lift the edge to see the grubby black marks everywhere. Took my hundred dollars elsewhere where the guy took great care to look after the product (wiped table down, unrolled face up, rolled face in etc). So... if you want bad attitude AND b-grade service then you know where to go!

Pool technician from Clark Rubber Nunawading Store started working on my pool since before Xmax. After almost 2 months and $2000, my pool is still not working. I did everything she asked including equipment and chemicals. And finally found by another technician from another store that the pipes were connected wrong. Unbelievable. It says on the multiport valve that which end needs to be connected to "pump" and which one should be connected as "return". How a pool technician can get this wrong? Very disappointed.

A few days ago I went to Clark Rubber to buy an overlay for my bed. The assistant helped me choose one and I purchased a Comfort Premium Latex overlay. I was unfortunately unprepared for the stench that I encountered when I removed the zip-on heavy duty plastic packaging. When I put it on the bed I expected the smell to dissipate but it didn't and unfortunately despite the extra comfort it provided, I spent a near sleepless night on it. The following morning everything had to be washed: linen, night clothes and anything that had come in contact with it. For several days now it has been airing outside and being brought inside at night. The mattress still smells and so does the overlay.

We were so satisfied to have an initial mix up rectified on the same day!! We got our foam mattress home only to realise the wrong one was supplied, however the Hoppers Crossing store came out and swapped it over on the same day!! Best customer service ever!!