Club Wyndham South Pacific Questions & Answers

So could you get the IT guys to add a resort name field so before the review they would add its name.

Qld member's understanding from a previous experience of trying to book more than one accomodation at a time was: For 7 days (minimum in Perth & then 7 days at Dunsborough, Margaret River, we had to be 13 months in advance plus charged for a second cleaning fee. Not everybody knows what their holiday schedule is going to be 13 months-out !! Or to try & take advantage of the 60 day Red Season window, to book 6 or 7 resorts all consecutive nights., when trying to travel from Melbourne to Caloundra & return, would not only be a logistical night-mare to maintain the schedule, but with due respect to Wyndham, it would not prove economical. Obviously Susan's planned 6 -7 weeks, means stopping in at all the main resorts along the coastal road, including Sydney and Port Macquarie with Port Stephens on the return route, with a possible minimum pre-arranged stay of 3 days at each premises (for Premium Members Only !!), which would be a nice holiday but not much time to unwind at Marcoola or Golden Beach - Sunshine Coast ? or Cheaper to catch Motels from NSW to Brisbane over 4 -5 days of sight-seeing drive up, then have the Sunshine Coast booking made to suit your planned road trip arrival date with 2 - 3 weeks spent looking around Brisbane, Marcoola & Golden Beach (limited number of cleaning charges, especially if she made Golden Beach the main central stop & travel out daily to the other sights.
Sorry if this reply only complicates things further for Susan, but I can understand her frustration, even with a Service Centre Consultant assisting, the rules & requirements that need to be met plus booking availabilities in consecutive 3 day periods !?

Fortunately Rebecca from 100Club assisted me, and I have bookings. However, not being able to just book the holiday at Flynns Beach, Coffs Harbour, Kirra, Caloundra and return certainly tested me. We do this trek every two years, enjoying the Club accommodation and renewing friendship.
I think if Rebecca had not been so helpful, I would have given up . It certainly has changed, and difficult to make spontaneous holidays, not 13 months in advance

I emailed my destinations, dates and length of stays to head office and they booked everything for me. I didn't have to worry about a thing. Some were 1 night, 2 nights and 3 or more night stays over a period of almost 3 weeks.
When we had to cancel almost a week of stays at 3 different location due to a death in the family, these were handled very quickly and sensitively and we had our credits refunded.

Depends on how serious the complaint. I have always found the Owner Services Team at Wyndham excellent and will resolve most issues. They respond well to phone calls on the usual Wyndham number. Otherwise, see Apivut's answer to get started, then if needs further action the relevant government department.

Thanks jono 13 :)

I find it is better to talk to them on the phone. They have always answered my queries and been willing to help out.

Apivut I have sent such email as advised. I await a response.