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DennisSydney, NSW
- 3 reviews
God almighty what a horrible product - Don't buy into high review ratings
Yes, like many of you reading this review you're probably considering this adorable well presented couch online. Let me warn you of the tedious and painful journey myself and my wife had to go through. Spoiler alert, we ended up purchasing another couch in the end. Shipping of this couch was delayed by 1 month with sympathy emails from the CEO himself. After assembly the legs are held up by a single screw which eventually gave in and bent into itself. I had to drill in a new hole which held but wow, IKEA showing these furniture designers up. Le...Read more
t's get into the main event, the bloody feathers in the cushions. They begin to stick out and stab your skin as you try to sit comfortably. We emailed customer service to which they try to comfort you with "People prefer this poking sensation". Jesus Christ what a response. On top of the that, the cushions have begun to fold and lose its strength. The groves of the cushion force your butt to sink into the sofa. The modular is not a real modular, it's a stand alone piece and jiggled if you sit and the end of the modular. Let's be real, this product is that good old designed in Australia but made in China scheme, slick adverting by savvy marketing but the bottom line is, this couch is close to garbage. We tried held on for 6 months until we couldn't take the feathers stabbing us and butts sinking into sofa any longer. Buy with caution.
Purchased in August 2021 for A$1,645.00.
1 comment
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Vanessa RaggioSydney, NSW
- Verified purchase
Perfect pink
Love the colour and the service was great. There was a bit of a delay in shipping which was disappointing but the guys were very communicative and most apologetic so turned me into a happy customer. It has been placed on the top floor of a terrace house which has previously been a nightmare to get furniture up to. It's a very clever idea and well executed. Love the built in charger too!
Purchased in November 2021.
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Review collected in partnership with Companion Couch
Doja
- 4 reviews
- Verified purchase
The worst couch in the history of mankind.
This is my review after using Companion Couch after a year. It was okay for the first few months however it has been giving us nightmares since.
-The first thing you would notice is the feathers leaking from the cover. Like a lot of them. Sometimes it will prick you from the cushion. Very uncomfortable. I have to vacuum my floor every other day because the feathers just shed every. single. day. Very poor quality cushion covers for the feathers to just shed like that. Complete rubbish.
-One of the connectors also came off a few weeks after u...Read more
Purchased in August 2021.
1 comment
Joe G.Companion Couch
Hi there Doja, that sounds like you've had a variety of issues here - all pretty minor - that are all easily fixable! Please get in touch at [email protected] if you still want to resolve ... Read more
them Oh - and we realise this is a bit late - we only just noticed this charming review here - but you've always had the chance to get in touch - support details are very easy to access on our website - but because you haven't - we assume you don't - and that's ok too.Similar opinion? Write a review on ieatwords.com.au!
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- Verified purchase
Low quality, poorly made couch.
UPDATE: Companion Couch have since contacted me to address my review and provide a refund of the $350 return fee. They have also advised me that they no longer use feather in their products.
DO NOT buy a Companion Couch. Their products are LOW quality, contain feather down which comes out within days of use and lose shape VERY quickly. This is in addition to the terrible customer service and lies about the guarantees they offer their customers, which lead to us being out of pocket $350.
Especially now that Companion no longer offers a trial ...Read more
of their couch, do NOT buy it. You will discover very quickly that it is poorly made, with down feathers popping out constantly and cushions deflating and losing shape within weeks of receiving it. Our couch did not arrive for over two months after ordering it. When it was delivered we wanted someone to be home to receive the order, however communication was very poor and ultimately it was delivered with about one hour notice and no one home to receive it. The couch itself is poorly made, with protectors to protect your floor from being scratched by the legs falling off as soon as the legs were removed from the box. Feathers began popping out within days and the cushions began losing shape within less than two weeks.1 comment
Joe G.Companion Couch
Hi there Ryan,
Thankyou for this lovely essay... Read more
NOTE: to all customers - we do NOT offer free shipping anymore - either to or for returns. We simply can't afford to do it and it was clearly written on our FAQs when Ryan bought his Companion in August of 2022. Foam mattresses are way cheaper to make (around $100 each) - so the mattress companies can afford to do this, but we can't. What needs to be said also is that your main issue (which you haven't mentioned here) was that you took a day off so that your return could be picked up. We missed that day - and apologised. Worth a 1 star review? We didn't think so either. Further to this - you used this strange website called 'Wayback Machine' to find a picture of our website in May 3 months before you actually bought your couch, to try to prove to us that we did offer a free returns policy (when by that time we definitely didn't). I'm sorry that our service wasn't what you were expecting Ryan, we wish you all the best - we just thought it necessary to clear the air here as we feel that this review is quite unwarranted and unfair. Best regards, Companion supportSimilar opinion? Write a review on ieatwords.com.au!
Kerri
- 2 reviews
Would not buy again
We purchased our couch 6 months ago and it was great for the first few months. After about 4 months the chaise part of the couch began to wear in and become uncomfortable. You can feel the springs underneath and there is just an uncomfortable groove in the middle. The other two seats roll you into the middle crack when you want to lie sideways on it. The base is sturdy but given the $1600 price tag its just not good value as after 6 months I already want a new couch. I had my last couch for 8 years. Furniture stores have comparable couches for ...Read more
better prices. The selling point for us was the ease of getting the couch up our narrow staircase and it served that purpose but definitely not made to go the distance. The guys who run the company are great but they seem to only post positive reviews on the website as they did not post mine.Purchased for A$1,600.00.
1 comment
Joe G.Companion Couch
Hi there Kerry,
Please get in touch at [email protected] - I'm sure we can work something out. You may have a faulty chaise which we could replace for you free of charge :)... Read more
Look forward to hearing from you. Companion supportSimilar opinion? Write a review on ieatwords.com.au!
elgordo
- 3 reviews
- Verified purchase
Would buy a Koala if I had my time again
Had bought a Koala bed when moving but thought I would try this company for the couch as they seemed like they 'specialised' in that area. In all honesty, wish I had just doubled down on Koala. In short:
- Delivery is a nightmare, no communication, delivery driver just turns up (you are at work), no ability to pick time slots etc (unlike Koala).
- Mine actually came over two deliveries, just to make it doubly annoying, and had to send a mate around to let the second one in (unlike Koala).
- Returns policy is pointless as you have to keep all...Read more
Purchased in May 2021 for A$1,500.00.
1 comment
Joe G.Companion Couch
Hi there ElGordo,
That's a shame! That doesn't sound fun at all! Do get in touch at [email protected] - we can chat in more detail and find a solution :)... Read more
Hope you're well otherwise, CCSimilar opinion? Write a review on ieatwords.com.au!
Sarah T.Sydney, NSW
The most comfortable couch ever + fantastic customer service
We had been looking for a couch for a newly renovated space in our house for a few months. Nothing quite worked. But then we stumbled across Companion Couch. Dom provided fantastic customer service - so helpful, friendly, and nothing was ever too much trouble. And as for the couch, well, THE most comfortable couch ever ... as voted by absolutely everyone who sits on it.
Congratulations Companion Couch! 6 stars out of 5 from us.
Purchased in April 2021.
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AnJellyCueBrisbane
- Verified purchase
Sublime Perfection
I have owned this sofa for 12 hours and it's flawless, I took advantage of a $150 off voucher, the customer service has been exemplary, the delivery was seamless, quality of the couch is solid.
I am thoroughly impressed with the couch as a whole.
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PatsyAustralia
- 2 reviews
- 2 likes
- Verified purchase
Comfortable and easy
We ordered the 3 seater Companion Couch in the grey colour. We took advantage of the online $50 promotion they had on their website. And we've had this couch for about a week now.
I chose this couch after doing some research online. I came across the 'product review' reviews and despite the small number of reviews, it still gave me the confidence to go ahead with the purchase. I also watched the YouTube video and checked out their website before proceeding with the purchase. I loved that they had free delivery- bonus.
The reviews I read were ...Read more
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MickSydney Surrounds, NSW
- 7 reviews
- 3 likes
- Verified purchase
Aptly named the Companion Couch truly is a worthy addition to anyone’s life
I was astounded by the elegant simplicity regarding the supper easy assembly of this couch in a box, even more so the solid and high quality construction make for many years of comfortable seating on this stylish couch. With a nice width and comfortably firm bottom cushions this couch is an easy extra bed for guests or simply perfect for a snooze. The inclusion of a built in USB port is brilliant and ever so handy however it’s the comfort that really makes this a couch you can’t help but recommend to your friends and family.
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- Verified purchase
Love it! Perfect 1st couch!
Super happy with my 3 seater! I wanted something affordable but not cheap in quality. It needed to be comfortable but also look good. I had scrolled a tonne of sites beforehand stressing about which couch to get and whether or not I'd be able to get it into the house and up my stairs so was pretty thrilled when the boxes arrived. I love that I was able to assemble the entire thing all by myself too. It made something I was worried would be a huge hassle, super easy. It fits perfectly in my room and the grey compliments my bed head and other decor really well. I also like that if I move into an apartment down the track and need something smaller, I can convert it to a 2 seater.
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Review collected in partnership with Companion Couch
- Verified purchase
Great product! Love our new couch!
I love our new Companion Couch! It’s super comfy and perfect for relaxing in front of the TV. I wish we had bought one sooner, it’s so much better than our old couch! The USB charger is very handy, we use it all the time.
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Review collected in partnership with Companion Couch
Sarah Aitken
- 2 reviews
- 1 like
- Verified purchase
Love it, thank you Companion Couch!
Got my three seater Companion Couch delivered on Monday and I love it! So easy to get up three flights of stairs due to being a flat pack, and even easier to put together! Super comfy and even comes with throw cushions.
Love my Companion Couch!
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Review collected in partnership with Companion Couch
CharlotteSydney, NSW
- 2 reviews
- 1 like
Get yourself a companion
Love this couch. Bought a 3 seater in the grey. It was so easy to get into our apartment, easy to put together, and it’s super comfy. Spilt beer on it already and it just rolled off! Get one!
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The best I could find for the cost
I received my Companion a week or so ago - the sofa is super comfortable and it was assembled exactly like described. It’s early days but the fabric is excellent, my dog’s hair rolls straight off it.
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Ozzi
- 2 reviews
I need to sit down, this chair is amazing.
Great style, and clever idea. Now I don't need to worry about getting up to find a charger when consuming copious amounts of Orange Is The New Black. Functional and tasteful, even my girlfriend likes it, (she never likes anything I do).
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Comfort and posture
I have had back pain for a long time and am very fussy with couches. This couch struck the perfect balance for me between comfort and support. Easy to set up/transport and looks sleek too. Recommend
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Comfy, handy and worth the cost.
The couch looks good, is comfy and saves me having cords around the place with chargers. Recommended to anyone, whether you live alone or have a family! While I didnt originally want to spend that much on a couch, I am so glad I did.
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Companion Couch
Companion Couch so easy to install. 10 minutes. So comfortable and fits 4 of us. No cut hands or confusing assembly. Or removalists! Heaven! It even has a dock to charge your phone on it. Arrives in boxes so no scratching your walls when it arrives. Life changing ..Love it
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Questions & Answers
SCOZasked
Hi, I just got the couch and I actually was a bit disappointed. I saw amazing reviews and thats why I purchased but it really wasnt as comfortable as I expected. I dont know it was just me or because they have changed the fillings to 100% fiber instead of 20% feather And 80% fiber. I tried a couch in another company and its 50% feather and 50% fiber and I felt like I was in heaven. Sadly didnt feel the same with this so just want to get everyones advice to see if the comfort is because of the feather component or it really is just me being super picky.
1 answer
I don't know about the change in fillings but I do know that our couch is amazingly comfortable.
Ainsley B.asked
Has anyone owned this couch for a couple of months now and could give me your thoughts? Partner and I are considering buying one. Thanks!
1 answer
Hi Ainsley, we've had our Companion Couch since late November 2018 (3-seater).
My partner says it comfortable but it does loosen up a bit and the screws underneath need to be tightened every now and then.
Things I've noticed since we've had the couch 1) some of the feathers come out through the fabric, sometimes this can be a bit prickly so I end up pulling out the feather all the way to avoid that sensation 2) you need to periodically tighten some of the screws underneath as the couch sides come away from the couch itself, this seems to happen more on the left than the right side of our couch 3) the black plastic covering the screws underneath peels away from the screws so there's a bit of black plastic residue which we just vacuum.
Overall, we got what we paid for and it works for us as it's comfortable.
Terryasked
Can you let me know when you're delivering to Singapore?
No answers
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Joe G.Companion Couch
Hi Dennis,
Thanks for taking the time to write this review.... Read more
We no longer use feathers anymore - you got our first version of our product which has been improved drastically - please get in touch if you would like replacement cushions. Happy to assist :) Best, CC