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Outstanding product and service
I first ordered a gen 1 3 seater koala sofa in November 2022. Although comfortable and amazing delivery service, it was a bit of a pain to get together and was wearing a little faster than I would have liked. i took advantage of the easter sale to buy a 2 seater sofa which was the gen 2 mode. Such an improvement! Comfier, much much easier to put together, lovely colour and the material feels much higher quality and durability. However, the gen 1 and 2 blues didnt quite match. I got in contact with Koala and they had no issue with swapping my ge...Read more
n 1 3 seater for the gen 2 equivalent so now I have a beautiful matching set. Overall, I can't fault Koala. Amazing customer service, fantastic products and such quick delivery. I would recommend them to anyone
Purchased in April 2021.
1 comment
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Kasia S.Sydney, NSW
- Verified purchase
Crazy comfy to seat and sleep + amazing customer service!
Beautifully designed, easy to assemble and crazy comfy no matter if you seat or sleep :). Koala offers easy order, great service and many cute surprises. I love that they collaborate with WWF and by buying the sofa we have also played our part in protecting environment. Thanks to you all four of us (two adults, two kids, plus sometimes our cat and our puppy) can enjoy each-others company without fighting for comfy space! Thanks koala!
Purchased in December 2021 at the koala for A$1,445.00.
1 comment
Phil O.Koala
Thank you for the feedback Kasia,
We put so much effort into our surprise n delight and it's really rewarding that you appreciate all the little extra's.
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The reviewer stated that an incentive was offered for this review
Lovely couch and amazing service
We have been looking for a couch for a while and struggling with the 12-week wait times at some other stores. The Koala couch is perfect and we couldn't believe that it arrived on our doorstep within 24 hours of purchasing. Great quality, good price, very comfortable and super convenient!
Purchased in March 2021 for A$722.00.
1 comment
Phil O.Koala
Hi Olivia
Thank you for the great feedback. It's good to get some positive news and we are so happy we can continue to deliver on our promises in this crazy time.... Read more
Hope you enjoy our 2 seater sofa. Koala.Similar opinion? Write a review on ieatwords.com.au!
Find out how Koala Sofa (2020) compares to other Sofas & Recliners
Know better, choose better.
SeanSydney, NSW
- Verified purchase
Awesome sofa
The sofa is everything the website says and more. I wanted something comfortable, that looks good and is easy to clean. Covers are easy to remove for washing. It is super comfortable - great to watch tv from or to read. Great for an afternoon nap. It is easy to put together and all the packaging is recyclable.
The customer service is also first rate - every interaction I've had with Koala has been excellent.
Purchased in January 2021 for A$1,150.00.
1 comment
Phil O.Koala
Hi Sean,
Thank you for the wonderful feedback, it's rewarding to see all our hard work has paid off!... Read more
Koala.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
KateSydney, NSW
An amazing, comfy couch!
Very comfortable couch that’s long and wide enough for three people to easily sit and for one adult to actually sleep on! Koala make the ordering process very easily and the delivery was flawless. Set up nothing compared to something like ikea, so much easier.
Purchased in February 2021 for A$1,300.00.
1 comment
Koala S.Koala
Hi Kate,
It's great to hear assembling our sofa was a breeze, we pride ourselves on keeping it simple.... Read more
Thank you for the feedback.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Deborah K.Metropolitan Adelaide, SA
I Wasn't Expecting It To So Comfortable
We were looking around in brick and mortar stores, but my husband and I had different ideas about what we wanted in a sofa. We decided to give Koala a go since it was the only design we both liked and purchased the three-seater and ottoman. We were so impressed that we bought the two-seater a few days later.
Purchased in December 2021 for A$2,380.00.
1 comment
Koala S.Koala
Hey Deborah :)
We are so glad to hear that! Thanks for your feedback :)... Read more
Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Most convenient & beautiful sofa!
This sofa was the perfect addition to my apartment! It was so easy to have delivered, with many times available. The fact that same day delivery was available blew my mind, as I waited months for my last (non-Koala) sofa!
It came boxed, was easy to assemble and of course, looks amazing!
Purchased in December 2021.
1 comment
Koala S.Koala
So glad you love it! thanks for taking the time to leave a review :)
Similar opinion? Write a review on ieatwords.com.au!
Leah S.Sydney, NSW
Netflix and Rest!
After years of owning leather couches, I finally convinced the family that we were ready for a fabric sofa. Within hours our new koala sofas were at our door step. A month on and the sofas are still super comfy, still incredibly stylish, and still leading to me falling asleep on them quite regularly.
I managed to put my sofas together by myself with no help. It took me under 10 minutes for the first and under 5 for the second.
We have had a few spills on the sofas and they came out easily in the wash. In fact, the first spill (a hot drink) came out with wet wipes.
I’m now thinking about getting a 2 seater for my office!
Purchased in January 2021.
1 comment
Koala S.Koala
Woohoo! So glad you love it, thanks for your review Leah!
Similar opinion? Write a review on ieatwords.com.au!
Great quality super comfy
I shopped around all the department stores and spoke to salespeople. And honestly, I want that time back. For half the price I got the perfect product with awesome service. I can confirm it’s comfy as. Arvo naps are now taken in the lounge room. Cheers Koala.
Purchased in February 2021 for A$1,150.00.
1 comment
Koala S.Koala
Hey Cameron :)
We are so happy to hear that you are getting such good arvo naps on your new Koala Sofa! We're so glad to hear that you finally found the perfect sofa!... Read more
Thanks for your feedback :) Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Koala Sofa (2020) compares to other Sofas & Recliners
Know better, choose better.
Mbell
- 3 reviews
Love, love, love my koala sofa!
I love my three seater koala sofa. It was easy to put together and really comfy - even to sleep on. Great support and the fabric feels like it can withstand the kids (fingers crossed!)
1 comment
Koala S.Koala
Hey Mbell :)
We are so glad to hear that we hope you have many more comfy times on your new Koala Sofa!... Read more
Thanks for your feedback :) Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ieatwords.com.au!
Winson LamSouth East Queensland, QLD
Koala Sofa - too good not to nap on
I've got a 3 seater sofa with the ottoman, and I've got to say, every time I lay on this thing I end up falling asleep for the best naps. It's gotten to the point where I have to force myself not to sit on it sometimes because it's so comfortable. 5 Stars! Also, it was so easy to set up and so easy to move. My whole family loves it.
Purchased in January 2021.
1 comment
Koala S.Koala
Hey Winson :)
We are so glad to hear that you're getting the best naps on your new Koala Sofa Bed! ... Read more
Thanks for your feedback :) Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ieatwords.com.au!
Jessi TSydney, NSW
- 2 reviews
Beyond expectations!
So comfortable, the design is beautiful and so easy to assemble. We chose the 3 seater with the ottoman and it’s the perfect size! We love our koala coach and can’t live without it!
1 comment
Koala S.Koala
Hey Jessi :)
We're so glad to hear that you love your new Koala Sofa and the ottoman! ... Read more
We hope you have many more good comfy times. Thanks for your feedback :) Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ieatwords.com.au!
Mega-comfy
This sofa is really comfortable and easily fits me plus 3 kids, especially with the ottoman. It seems durable and robust, even with the teenagers jumping on it. TLDR buy this sofa, your butt will thank you
Purchased in December 2021.
1 comment
Koala S.Koala
Hey PowderedToastMan :)
We are so glad to hear that! We hope that you and your kids have many more good night sleep and comfy times on your Koala Sofa!... Read more
Thanks for your feedback :) Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ieatwords.com.au!
Sam Hamilton South East Queensland, QLD
- Verified purchase
Unbelievably comfortable, with great durability for dog owners too.
My 3 seater sofa has been exactly what I've been after! As an owner of two large dogs, the durability and scratch resistance has been wonderful.
Excellent value and great comfort, mixed with comfort and style!!
Would highly recommend this product to anyone.
1 comment
Koala S.Koala
Hey Sam :)
We're so happy to hear that you have found the Koala Sofa that you are after! We hope that you have many more comfy nights with your dogs :)... Read more
Thanks for your feedback. Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ieatwords.com.au!
Koala are amazing!
Koala are amazing! Love the customer service and the product! New sofa delivered after my old one was damaged on moving by removal drivers. Didn’t feel it was Koalas responsibility but they gave me a brand new one as under warranty! Unheard of!
Purchased in March 2021 for A$1,300.00.
1 comment
Koala S.Koala
Thanks so much for your review and so glad you're happy with the sofa now :)
Similar opinion? Write a review on ieatwords.com.au!
Find out how Koala Sofa (2020) compares to other Sofas & Recliners
Know better, choose better.
Jenny BMetropolitan Adelaide, SA
Love this sofa. The only problem is the difficulty I have getting off it!
I ordered the sofa at 8.30 in the morning and it was delivered before lunch. The video on their website helped in putting it together and it was relatively easy, although 2 people make it a lot easier.
Really comfy, very stylish.
Purchased in January 2021.
1 comment
Koala S.Koala
Hey Jenny :)
We're so glad that your new comfy Koala Sofa has arrived and fast!... Read more
Happy to hear that you had a quick easy process. To many more comfy nights on your Koala Sofa! Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ieatwords.com.au!
Emma M.Greater Melbourne (Metropolitan), VIC
Exceeded expectation! Love them
I had read lots of reviews and had thought they sounded like what I was after. Admittedly the instructional videos could have been a little more detailed and I didn’t find written instructions until after I finished the three seater. Customer service were great on the text chat to answer my questions whilst assembling. Had them for 8 weeks now, I have 9 year old twins, a dog and cat (that rule the house) and they are still perfect. Haven’t washed covers as yet but pet hair barely shows and grubby marks wipe clean with water and a cloth. Super comfortable, the 6’4 husband can easily lie out and fall asleep. Good clearance underneath for vacuuming.
Everyone comments on how comfortable they are when they visit.
Purchased in December 2021.
1 comment
Koala S.Koala
Hey Emma :)
We are so glad to hear that you are all loving your new Koala Sofa! We'll definitely pass that message to our Customer Service Team :)... Read more
Sweet Dreams Koala Dream TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Natasked
Hi there, I can't seem to find an answer online so hoping you can help! Just wondering if the seat cushion is fixed to the base and can the back cushions be fixed to the frame? I know from past experience that cushions (especially the seat cushion) that aren't fixed tend to move around and look messy and constantly need adjusting. TIA for your response :)
No answers
Jess basked
Does the base sink at all? We purchased a koala mattress 2 years ago and ended up giving it away because of how much it sunk. I want to buy this couch but I’m worried it will do the same because it’s the same company
1 answer
Phil O.Koala
Hi Jess,
Thank you for reaching out to us with your question. Its unfortunate that you did not have a good experience with our mattress. Sagging is not a common fault and we are forever working in the background to make sure we provide the best quality products possible.
Our new sofa is made with very durable foam. We have performed mattress durability tests which are equivalent to 10 years lifespan to make sure there is no sagging and it still performs as it should after regular use.
We are confident that you should not have a sagging issue with our sofa. Our Sofa comes with a 5 year warranty. If you experience any troubles please reach out to us and we will solve your issue to the best of our ability.
Koala.
Jodie H.asked
You have lots of bundles, do you offer anything for a queen mattress, 3 seater sofa and ottoman please?
No answers
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Phil O.Koala
Heyi Elly,
Thank you for the wonderful feedback, our CS team always does their best to sort out any query or issue. To get the new sofa right, we took on board customer feedback. It's amazing to hear... Read more
all the little improvements have made such a huge difference.