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Reviews

5.0

17 reviews
5
(17)
4
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3
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2
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1
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  • Models Purchased
    • 3-Seater (13)
    • Ottoman (7)
    • 2-Seater (4)
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Outstanding product and service

published

Purchased in April 2021.

Model Purchased2-Seater, 3-Seater and Ottoman
1 comment
Koala
Phil O.Koala
Kasia S.

Kasia S.Sydney, NSW

  • Verified purchase

Crazy comfy to seat and sleep + amazing customer service!

published

Beautifully designed, easy to assemble and crazy comfy no matter if you seat or sleep :). Koala offers easy order, great service and many cute surprises. I love that they collaborate with WWF and by buying the sofa we have also played our part in protecting environment. Thanks to you all four of us (two adults, two kids, plus sometimes our cat and our puppy) can enjoy each-others company without fighting for comfy space! Thanks koala!

Purchased in December 2021 at the koala for A$1,445.00.

Model Purchased3-Seater and Ottoman
1 comment
Koala
Phil O.Koala

Thank you for the feedback Kasia,

We put so much effort into our surprise n delight and it's really rewarding that you appreciate all the little extra's.



The reviewer stated that an incentive was offered for this review

Lovely couch and amazing service

published

We have been looking for a couch for a while and struggling with the 12-week wait times at some other stores. The Koala couch is perfect and we couldn't believe that it arrived on our doorstep within 24 hours of purchasing. Great quality, good price, very comfortable and super convenient!

Purchased in March 2021 for A$722.00.

Model Purchased2-Seater
1 comment
Koala
Phil O.Koala
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Sean

SeanSydney, NSW

  • Verified purchase

Awesome sofa

published

The sofa is everything the website says and more. I wanted something comfortable, that looks good and is easy to clean. Covers are easy to remove for washing. It is super comfortable - great to watch tv from or to read. Great for an afternoon nap. It is easy to put together and all the packaging is recyclable.

The customer service is also first rate - every interaction I've had with Koala has been excellent.

Purchased in January 2021 for A$1,150.00.

Model Purchased3-Seater
1 comment
Koala
Phil O.Koala

The reviewer stated that an incentive was offered for this review

Kate

KateSydney, NSW

An amazing, comfy couch!

published

Very comfortable couch that’s long and wide enough for three people to easily sit and for one adult to actually sleep on! Koala make the ordering process very easily and the delivery was flawless. Set up nothing compared to something like ikea, so much easier.

Purchased in February 2021 for A$1,300.00.

Model Purchased3-Seater
1 comment
Koala
Koala S.Koala

The reviewer stated that an incentive was offered for this review

Deborah K.

Deborah K.Metropolitan Adelaide, SA

I Wasn't Expecting It To So Comfortable

published

We were looking around in brick and mortar stores, but my husband and I had different ideas about what we wanted in a sofa. We decided to give Koala a go since it was the only design we both liked and purchased the three-seater and ottoman. We were so impressed that we bought the two-seater a few days later.

Purchased in December 2021 for A$2,380.00.

Model Purchased2-Seater, 3-Seater and Ottoman
1 comment
Koala
Koala S.Koala

The reviewer stated that an incentive was offered for this review

Most convenient & beautiful sofa!

published

This sofa was the perfect addition to my apartment! It was so easy to have delivered, with many times available. The fact that same day delivery was available blew my mind, as I waited months for my last (non-Koala) sofa!
It came boxed, was easy to assemble and of course, looks amazing!

Purchased in December 2021.

Model Purchased3-Seater and Ottoman
1 comment
Koala
Koala S.Koala

So glad you love it! thanks for taking the time to leave a review :)

Leah S.

Leah S.Sydney, NSW

Netflix and Rest!

published

After years of owning leather couches, I finally convinced the family that we were ready for a fabric sofa. Within hours our new koala sofas were at our door step. A month on and the sofas are still super comfy, still incredibly stylish, and still leading to me falling asleep on them quite regularly.

I managed to put my sofas together by myself with no help. It took me under 10 minutes for the first and under 5 for the second.

We have had a few spills on the sofas and they came out easily in the wash. In fact, the first spill (a hot drink) came out with wet wipes.

I’m now thinking about getting a 2 seater for my office!

Purchased in January 2021.

Model Purchased3-Seater
1 comment
Koala
Koala S.Koala

Woohoo! So glad you love it, thanks for your review Leah!

Great quality super comfy

published

I shopped around all the department stores and spoke to salespeople. And honestly, I want that time back. For half the price I got the perfect product with awesome service. I can confirm it’s comfy as. Arvo naps are now taken in the lounge room. Cheers Koala.

Purchased in February 2021 for A$1,150.00.

Model Purchased3-Seater
1 comment
Koala
Koala S.Koala
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Mbell

Mbell

  • 3 reviews

Love, love, love my koala sofa!

published

I love my three seater koala sofa. It was easy to put together and really comfy - even to sleep on. Great support and the fabric feels like it can withstand the kids (fingers crossed!)

Model Purchased3-Seater
1 comment
Koala
Koala S.Koala
Winson Lam

Winson LamSouth East Queensland, QLD

Koala Sofa - too good not to nap on

published

I've got a 3 seater sofa with the ottoman, and I've got to say, every time I lay on this thing I end up falling asleep for the best naps. It's gotten to the point where I have to force myself not to sit on it sometimes because it's so comfortable. 5 Stars! Also, it was so easy to set up and so easy to move. My whole family loves it.

Purchased in January 2021.

Model Purchased3-Seater and Ottoman
1 comment
Koala
Koala S.Koala
Jessi T

Jessi TSydney, NSW

  • 2 reviews

Beyond expectations!

published

So comfortable, the design is beautiful and so easy to assemble. We chose the 3 seater with the ottoman and it’s the perfect size! We love our koala coach and can’t live without it!

Model Purchased3-Seater and Ottoman
1 comment
Koala
Koala S.Koala

Mega-comfy

published

This sofa is really comfortable and easily fits me plus 3 kids, especially with the ottoman. It seems durable and robust, even with the teenagers jumping on it. TLDR buy this sofa, your butt will thank you

Purchased in December 2021.

Model Purchased3-Seater and Ottoman
1 comment
Koala
Koala S.Koala
Sam Hamilton

Sam Hamilton South East Queensland, QLD

  • Verified purchase

Unbelievably comfortable, with great durability for dog owners too.

published

My 3 seater sofa has been exactly what I've been after! As an owner of two large dogs, the durability and scratch resistance has been wonderful.
Excellent value and great comfort, mixed with comfort and style!!
Would highly recommend this product to anyone.

Model Purchased2-Seater
1 comment
Koala
Koala S.Koala

Koala are amazing!

published

Koala are amazing! Love the customer service and the product! New sofa delivered after my old one was damaged on moving by removal drivers. Didn’t feel it was Koalas responsibility but they gave me a brand new one as under warranty! Unheard of!

Purchased in March 2021 for A$1,300.00.

Model Purchased3-Seater
1 comment
Koala
Koala S.Koala

Thanks so much for your review and so glad you're happy with the sofa now :)

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Jenny B

Jenny BMetropolitan Adelaide, SA

Love this sofa. The only problem is the difficulty I have getting off it!

published

I ordered the sofa at 8.30 in the morning and it was delivered before lunch. The video on their website helped in putting it together and it was relatively easy, although 2 people make it a lot easier.
Really comfy, very stylish.

Purchased in January 2021.

1 comment
Koala
Koala S.Koala
Emma M.

Emma M.Greater Melbourne (Metropolitan), VIC

Exceeded expectation! Love them

published

I had read lots of reviews and had thought they sounded like what I was after. Admittedly the instructional videos could have been a little more detailed and I didn’t find written instructions until after I finished the three seater. Customer service were great on the text chat to answer my questions whilst assembling. Had them for 8 weeks now, I have 9 year old twins, a dog and cat (that rule the house) and they are still perfect. Haven’t washed covers as yet but pet hair barely shows and grubby marks wipe clean with water and a cloth. Super comfortable, the 6’4 husband can easily lie out and fall asleep. Good clearance underneath for vacuuming.
Everyone comments on how comfortable they are when they visit.

Purchased in December 2021.

1 comment
Koala
Koala S.Koala

Questions & Answers

Nat

Natasked

Hi there, I can't seem to find an answer online so hoping you can help! Just wondering if the seat cushion is fixed to the base and can the back cushions be fixed to the frame? I know from past experience that cushions (especially the seat cushion) that aren't fixed tend to move around and look messy and constantly need adjusting. TIA for your response :)

No answers
Jess b

Jess basked

Does the base sink at all? We purchased a koala mattress 2 years ago and ended up giving it away because of how much it sunk. I want to buy this couch but I’m worried it will do the same because it’s the same company

1 answer
Koala
Phil O.Koala

Hi Jess,

Thank you for reaching out to us with your question. Its unfortunate that you did not have a good experience with our mattress. Sagging is not a common fault and we are forever working in the background to make sure we provide the best quality products possible.

Our new sofa is made with very durable foam. We have performed mattress durability tests which are equivalent to 10 years lifespan to make sure there is no sagging and it still performs as it should after regular use.

We are confident that you should not have a sagging issue with our sofa. Our Sofa comes with a 5 year warranty. If you experience any troubles please reach out to us and we will solve your issue to the best of our ability.

Koala.

Jodie H.

Jodie H.asked

You have lots of bundles, do you offer anything for a queen mattress, 3 seater sofa and ottoman please?

No answers

Get an answer from our members and Koala representatives

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