1 question from our users
Marionasked
Re the West Loop travel mug: Has anyone ever had trouble with water not flowing when trying to drink, even though you're pressing the "open" button and it's unlocked? This has been happening to me 70% of the time, then if I tip it up too far the water comes out of the lock mechanism instead. Two possible reasons I can think of are (1) a suction problem or (2) the open/close mechanism is not moving properly. It's not clogged up as I only ever put hot water in it. Just occasionally, the water flows quite well.
2 answers
I've had two Contigo Autoseal West travel Mugs for a couple of years and I've never experienced this problem. Maybe try removing the lid, flipping the lever that says "push to clean" and look to see if the small navy/black rubber seal is gummed up with build up. Wash it thoroughly with bi carb and warm water and click lever back into place.
Thanks very much for your suggestion, Linda -- much appreciated. I tried it but it hasn't worked -- everything inside was really clean to begin with. But I did learn a lot more about my mug!
I think my mug's problem is to do with the mechanics. I've discovered that if I press the "push to clean" lever, not inwards (to flip) but the opposite way, downwards towards the mouthpiece, and hold it there continuously, and then press the seal button, the drinking hole opens properly. But of course I can't do this when the lid is on and I want to drink!
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