Our European trip was cancelled due to COVID. It was in May to June. We have lost over $12500!! They will not refund our money which was paid in good faith! We have been using them b4 for cruise holidays no problem! This money was a cruise in the Mediterranean!
Will never use this company again not to mention the slick sales talk and emails!
Buyer beware!!!!
A class action is on the horizon!!

We had a flight/cruise package booked for October 2020 also another flight/cruise package booked for March 2021 and we have heard nothing and have been unable to contact anyone at Cruise 1st. We would be happy to be part of any class action.

We booked 18 months in advance and 2 women in their late 70's. We have paid over $1200 per person total of $2500 . The cruise and tour is not till next March 2021. The tour Company said they were not charging a fee but Cruise 1st are still charging $1000 on behalf of CBT holidays I was told. This is just insane. Charge a fee as no-one works for nothing. Even Flight Centre are not charging fees now.
They are charging us a total of $2000 for cancellation fees for themselves and and cruise and also the CBT Holidays for tour. Just be fair. No travel agents would do this or wholesalers specially given the age and the time in advance. These women don't want to pay the rest of money then have to cancelled and their lives put at risk.

I cancelled our cruise on11/2/19 as my husband had to have a hip replacement .
I had paid the full amount but cancelled in time for celebrity to refund 75 % of what I paid.
Cruise 1st said it would be refunded to me in 12 weeks it is over 12 weeks and I have not got any refund.
I booked by phone and was not told they charge $600 cancellation fee.
When am I going to get my refund?
Barbara ryan

Booked and paid for China tour Oct last year. Left from Melbourne so we had domestic flights on top. Tour was leaving 30 April, so 1 week ago. All we have is small credits for our domestic flights, probably useless to us. This was to be our last big trip and after many phone calls and emails all we get is they are still negotiating with the company. How many weeks does it take to negotiate. We just want to know the amount we will finally get back.

No help with alternative plans or no offers of refunds. We have two holidays paid for April & October. Cruise1st made no contact regarding what’s happening and it’s the day before planned departure of first one . We Sent emails. Offered to refund only portion of amount if we cancelled. Threatened to reduce amount if we didn’t take their offer by return email. So annoyed by threat we wanted to wait to see what alternatives they would offer because they can’t provide what we have booked. No contact at all. Finally called 3 days before departure date. We rang. Cruise 1st Said they were waiting on China tour company and would get back. Day before. Still no contact. REALLY DISAPPOINTING as our agent Kerrie was so lovely to deal with.

We booked 2 cruises from this company 4/02/20 and 24/02/20 however the travel was cancelled due to the pandemic. I’ve been communicating with them but they kept on telling me that they are still waiting for the refund from Singapore Airlines and Royal Caribbean. Both these companies informed me that refunds were already sent to Cruise1st but they were denying they received the refunds. Now they stopped answering my emails. The trip costs us a lot of money for seniors like us.

Had a three night stay booked in a London hotel before our cruise in October - arrived at the hotel to find the 'four star hotel' we had booked turned out to be a 2 star hostel at best. Had to find another hotel to stay in for the remaining nights. Have been contacting Cruise First since we arrived back in October and have had no resolution as of yet. Did not accept their measly offer of a $100 refund or $200 future cruise credit and have had no communication since. Will never book with this company again.

Cancelled original cruise after earthquake on island in NZ Cost $100.00 to do that. Offered a credit for $670.00 to book another cruise within six months. with COVID 19 all travel insurance null & Void No response from company They are going to keep my money. I agree about Class action against these shonky operators

Hi all. Paid a substantial amount September 2022 for a cruise and flights.Due to Corona19 outbreak we cancelled our travel plans as I believe many others would have also done. We phoned and emailed but with very minimal response. The time Cruise First have given for a refund is nearly up. If at the end of the time stated by Cruise First no refund or additional info has been received I prepose that people get together and start a class action.
Your thoughts would be greatly appreciated.

Cruise cancelled 24 hours before we were leaving the country to meet the Ship. Not
cruise 1st fault, but then they did absolutely nothing to help us. We have been waiting now 4 weeks. No sight of money, but also will not return calls or emails.

Please tell us if you or when you get your money back.
It has now been 4 weeks since my flights and cruise was cancelled. Have not rec'd a cent back, and no updates from Cruise 1st.

Took our money then wiped their hands of the myriad of stuff ups they made with our booking. If that wasn't bad enough, they denied everything. NEVER AGAIN!! This company is owned by Royal Caribbean so you have no chance of getting any response to your complaints. Our experience with them was disgusting.