I can’t even begin to describe how fraudulent and full of crap this company is. They could give less than 2 craps about customer assistance. They’ve decided to keep 300 dollars of a 430 flight cost when the flight was cancelled due to the pandemic. They referred me to the airline who referred me back to them because they held the contract and payment.

I’m 20 days over due for any refund and still waiting.... you’re stupid if you use them. seriously if you’ve got money you want to just pee down the drain I’ll take it. Don’t spend it here.

Unbelievably a terrible customer service!!!!

They are not responsive at all!!!

I have called 4 times to change my flight as it got cancelled directly by the airline and the person responding the customer calls has hung up the phone on me three times.how is this even possible??

This is the last time ever I'm booking through sky scanner.

Booked through Skyscanner which had redirected my to BYOJet. Big mistake. Cancelled flights, zero customer service, fees for cancellations. Skyscanner should be careful who they partner with, like ripoff merchants.

Do you still list / recommend GO TO GATE on your web site. ?They are the most unethical agency on the web, bar none. They hold onto your money till the last minute before buying your ticket. Their "change flight and refund policies" are pathetic. Their flexible fare has so many "out"clauses tucked away in their conditions its useless.They purposely make it almost impossible to contact them when you have a problem. NEVER USE THIS agency .

Was just looking online at flights. VIRGIN are coming up as still flying. Ah nope except one flight a day between Sydney and Melbourne. Need to look at your sites to make sure they truly represent was is happening.

Skyscanner is the wrong platform they don't check their third parts are genuine or not and one of them is Travel To Be who didn't refund my money from three months. I canceled my flight on 6 January and paid 200AUdollars if I call them their staff laugh at the customer and said do whatever you what, nothing will happen to us. Skyscanner do not look at your own pocket because, in the long run, you will lose. My ticket is down below and my massage is not fake like your websites. My ticket reference is KSAJAS go and check and if you guys have a little bit of shame then solve my matter. Big Zero to Travel To Be and double Zero to you because you don't verify them before representing these fake websites.

Don’t use Skyscanner to book car hire!!! They use a third party Airportrentals.com who then won’t refund unused days which I suppose would be ok if I actually changed my mind but I was forced into returning to my home state amid all this covid19.
Terrible customer service

They want only your money, zero support. If you ask them about the wrong doing of their partners only receive empty promise. partners similar to them wants charge you, it is gone for ever, another issue with them is misleading.

This not fare the just went bankrupt and aend email saying they move my booking to a different body's ..why they move my booking without calling me
I want my money back

I used Skyscanner to book a Royal Brunei flight from Melbourne to London. The ticket was cheap so I booked it. What I didn't know until payment was that the airfare was in US dollars and the travel agent was in the US. Now, with the coronavirus this travel agent said no refunds but Royal Brunei's policy state there is a refund. If you find a cheap airfare I strongly suggest you go straight to that airline and book directly. Don't get caught out as I did. To add to the nightmare I am charged currency exchange fees on this booking.

Booked flights through Skyscanner and although booked on Qantas and American Airlines, both reputable airlines, cancelling the flights is a nightmare.
I cannot understand that the likes of Qantas and American Airlines are not stepping in and making sure the right thing is happening. You can cancel if you booked through the airlines directly, but Skyscanner has NO link, policy or anything to help you.

I hope Skyscanner is one of the companies going broken after coronavirus, serves them right!

Disgraceful!

I booked my flights with BYOjet on 12th feb for travelling to lndia on 4th of April. But due to corona virus & isolation period i want to postpone my travel & seeking refunds or credits for future travel. But that company is not responding from last month & i tried everything ...even mailing & waiting on phones for 2hr. Please help me i booked through ur site.

Hello Skyscanner,
All I can say is you are as shameless as your partner travel agents mainly Travelgenio. I have sent you emails explaining issues and you never replied. Booked tickets with you about 7 months ago and because country we were travelling to has banned the entry all the outsiders due to corona virus. Your little scamming partner will not cancel, refund and reply to phone calls and emails. Such a shame. Contacting you guys and never bother replying. Shame on you.

Skyscanners "trusted partner" Fly365 has taken my money with nothing more than a booking made. Skyscanner simply said sorry we didn't know this would happen - contact your bank. Shameless company

Cheats !! Big big liar!! They let many fraud companies on their platform tochop money from innocents.recent example fly365.com.. just do payment after that they don’t know you ... no way to trace back your hard earned money