Skyscanner Questions & Answers

Still waiting for a reply Skyscanner???

I did and was told my refund or credit is denied....have to prove government banned travel....really...wth...will not be using skyscanner or air asia again

Not anymore - i have received the refund from you - thanks for following up!

Who did you book with?

Flight 365

Friends who are more computer literate than I tell me this sort of thing is built into their systems. That is, there is memory of your previous search, on the same computer especially, and the next time you look at the same trip the price will invariably be dearer! I haver experienced this too!!!

Sorry I do not know. I did a search and trhe best answer I got was
https://help.skyscanner.net/hc/en-us/articles/201192942-How-can-I-contact-Skyscanner-
Perhaps the best you can do is lodge a comment here & hopefully someone will answer. Sometimes I see a Skyscanner rep answers queries!!!

Do you have insurance eg on credit card? Most complimentary card insurance covers agency insolvency. That’d be the first thing to check.
If not, I’d call the airline and all the hotel vendors to confirm if they received the funds you forwarded. If so you’d be okay. Get confirmations with them and proceed with them directly.
If they haven’t then unfortunately you’d be an unsecured creditor. If the entity that went under is in your country, you should find out who the liquidator is and contact them to register your claim to ensure you get some money back if they pay a dividend on final wind up. If the company that went under is not in your country, they should have a domestic marketing entity which you physically paid and who would be responsible for your tickets. You may be lucky and that entity remains solvent in which case you should be okay and the booking remains valid.

Lastly do this anyway - If you paid by credit card you can also go to your bank and tell them you haven’t received what you paid for and the loan on your card they debited was not valid because it wasn’t in exchange for consideration. You may be protected by a consumer credit code such as in the case in Australia.
Good luck - don’t lose hope

I would never fly with them again and would not recommend to anyone either. Please Write a complaint to Skyscanner. $3200 is a lot of money and even though FLY365.com whoever has gone into liquidation and if they fall under Skyscanner, Skyscanner should take responsibility and look after you. I hope and pray you do get a refund. Contact a staff member called Martina at Skyscanner, she may be able to help. My problem was not resolved but no harm in trying. It is better to deal directly with the airlines because we think we are saving money but often pay much more than what these agencies advertise for plus don’t get money refunded and all those uncalled for stress.

I think Skyscanner must have a blanket policy that if you purchase one of their tickets it is non refundable. When the airline canceled the flight, skyscanner sent me an email with new fl;ight details but the new flight was at a much earlier time and i could not make it to the airport. They told me i should speak to the airline directly to try and arrange another flight time. I did that and the airline did not have any other alternatives so said they were happy to refund the ticket for the return flight. When i went back to skyscanner to request that refund money, they refused. So lesson is that it is probably safer to book directly with the airline as they are much more reasonable.

I have used Skyscanner before with no problems but it’s Travel2be linked to them with whom I have had problems with. I Have learnt a lesson to purchase directly from the airline because the amount of money these agencies charge and the stress they put you through is not worth it and it all adds up to same amount buying directly from airline or can cost even more. I still don’t know how much extra I am paying per kilo at the counter tomorrow as they did not give any option to buy a bag on line and was instructed to pay at the counter. I wish I had bought directly with quantas as I found their staff friendly and helpful. I must also let you know that a staff called Martina from Skyscanner tried very hard to help but it’s the travel2be that was not helpful. Please do not use travel2be..please use your instinct but I won’t be using them again..

Thanks Sana for your response. I was confused to see the price offer in skyscanner is very low. There should be some catch.
Again, thanks a lot for your advise.

call skyscanner support... or look for your booking confirmation email from skyscanner. If its booked it should say what has been booked.

Skyscanner do not have any Sydney number just airlines numbers. If you know could you please pass it to me

Where my booking confirmation
Book for DMK.Bangkok to TST Trang
10/04/20
Thai lion Air for 3 people’s 3 tickets.
Only i got References no 119260244291
My bank show this company take money out from my account
Skyscanner au pty Ltd.
$278.96
Please call me on this no
0419512162
Sujin Boonchuay

Refunds are based on the individual policies of the agency with which you booked. Many will charge an administration fee regardless of the length of time before your flight. Some offer cancellation insurance. If your reason for cancelling is due to the passing of a loved one, then many companies will refund in full even if only short notice is given
Hope this helps

Hi, I believe it depends on your ticket and the reason for cancellation. From past experience I dont believe a flight once purchased is refundable.
I think Mike's answer is correct above. Good luck!!