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Reviewer Photos & Videos
azraVictoria
- 3 reviews
Do not use Kiwi.com
I am frequent traveller but will not use skyscanner anymore as you can not trust their partners and there is nothing on their website to complain or leave the feedback about dodgy practices. I will have to rake this further with Visa.
I am very disappointed with Kiwi.com
I have paid them for additional 10 kg with ryanair with priority baggage and even though it is on the paper it is not on the system in madrid where my husband was checking. They were asking him to pay again and won't let him in if he does not.
The other thing is 55 euros f...Read more
or not checking online. We have travelled by 20-30 different airlines so far and checking at the airport is always free, As we did not deal with Ryanair directly they told us to contact you. You should have explicitly stated that there is a penalty if not checking online as this is the only company that does it. Checking online is for our convenience and not to be penalised especially while in transit. You do not have email To write to as I paid for standard service, so I am going to publicly contact you on every website. It looks like a scam and your review ratings confirms it. Shame on skyscanner fot using you. i will not use either of you again.1 comment
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GurpreetGreater Melbourne (Outer), VIC
- 2 reviews
Cheaters!! Big fat liars !! Allow fake companies to book tickets and after you pay then vanish
Cheats !! Big big liar!! They let many fraud companies on their platform tochop money from innocents.recent example fly365.com.. just do payment after that they don’t know you ... no way to trace back your hard earned money
1 comment
Skyscanner A.Skyscanner
Hi Gurpreet,
Thank you for taking the time to leave feedback and I am very sorry to hear that your booking was affected by Fly365. It is certainly a very frustrating and stressful experience. If your ... Read more
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KellyGreater Melbourne (Metropolitan), VIC
Fly365
Like many others I recently booked via Skyscanner I selected Fly365 because Skyscanner gave it a 5 star rating compared to others. This gave me some confidence!! But immediately after booking, including making payment, which goes immediately to them I had doubts. Especially this was so when I received the first communication from Fly 365 saying my booking was confirmed and all I had to do was present this confirmation at the airport. (It seems many people have been duped by this statement).
I have travelled sufficiently to know that such a doc...Read more
1 comment
Skyscanner A.Skyscanner
Hi Kelly, Thank you for taking the time to leave your thoughts and we can understand your concerns regarding Fly365 and how they have gone into liquidation. Can you please let us know if your booking ... Read more
has been affected? Here is more information about Fly365 and the next steps to take: https://help.skyscanner.net/hc/en-gb/articles/360006123498-Bookings-made-with-Fly365 - Chantae
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Nadine l.Perth, WA
Disappointed
I have always used Skyscanner, as I found the website clear and easy to use, but now, two of the businesses listed have gone into liquidation, the most recent one being Fly365. I was fortunate enough to get a refund through my bank on the first one, but I have my doubts that I will get a refund on my most recent bookings. I feel Skyscanner is not doing enough to protect the users of their site.
1 comment
Skyscanner A.Skyscanner
Hi Nadine,
Thank you for your message and I'm sorry to hear that you were affected by Fly365 going into liquidation as this must have been stressful. Here is a little more information on what has hap... Read more
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James.MGreater Melbourne (Metropolitan), VIC
Fly 365 liquidation
Possibly lost thousands due to a third party company used through Skyscanner, fly 365 have gone into liquidation without explanation from either company. Only found out after trying to book my seats with Qatar. Could have gone the airport without knowledge of not having a valid ticket. Never using Skyscanner again
1 comment
Skyscanner A.Skyscanner
Hi James,
I'm sorry to hear about your booking with Fly365. Fly365 did not notify anyone of their liquidation prior to it happening, including the Australian Federation of Travel Agents. We recommend ... Read more
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Annie
- 2 reviews
FLY365 IN LIQUIDATION
Skyscanner, shame on you. Still advertising FLY365 as a reputable company and took our money. Never received tickets and have just posted liquidation on the 21/02/2020. Their call centre is non existent and have no way of refunding our money. No reply to our emails or calls.
1 comment
Skyscanner A.Skyscanner
Hi Annie,
I'm sorry to hear that your booking has been impacted by Fly365 going into liquidation. Please see this statement from the Australian Federation of Travel Agents and the recommended next ste... Read more
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PeterSydney, NSW
- Verified customer
It’s disgraceful they associate with MyTrip
I booked a flight with MyTrip 11 months prior to travel. They took it upon themselves to cancel my flights 3 weeks before departure date despite their being no change to the schedule. They admitted they made a mistake but will not make good and restore my booking. I’ve never encountered this type of treatment. My wife and kids will be on that flight without me and will not be able to cope....
Even though they admitted it was their error they haven’t offered me a rebooking and have begun a process of ignoring me hoping i go away... it turns out...Read more
1 comment
Skyscanner A.Skyscanner
Hi Peter, I am sorry for the stress you've experienced with My Trip. Can you please contact our Help Team with the details of your booking and what has happened so that we can investigate further? Ple... Read more
ase reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? Best, ChantaeSimilar opinion? Write a review on ieatwords.com.au!
having un called for stress
I booked a flight and such a price difference. Initially when I went to the payment it was $414 and it closed on me and when I went on to book again, I ended up paying $490 I even paid for the second baggage option they gave extra $31 something as that was the only option given and does not even show the second checked bag on the itinerary. There is no contacts to call and the email sent hasn’t been attended. Such a big difference in pricing and still no second checked bag provided.. very upset. Frequent user of sky scanner.
2 comments
Been trying since yesterday for help. Have not received any so far. However have been contacted via email. Hopefully have the issues resolved. I chose additional service/ personalised service to purch... Read more
ase another bag as that was the only option given. I was mislead with the information provided and they don’t seem to understand that and the frustration and stress it has put me under.Skyscanner A.Skyscanner
Hi Sana, Thank you for your comment--have you been in touch with Skyscanner's Help Team about this issue? Can you please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae
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BreeGreater Melbourne (Inner), VIC
Airline cancelled the flight and refunded my ticket but SS refused to payback. I'll book direct with airline next time.
Airline cancelled my flight, and gave refund but Skyscanner would not give it back to me. They claimed it was a non refundable ticket even though tiger refunded the ticket.
2 comments
Skyscanner A.Skyscanner
Hi Bree, Thanks for your comment. Can you please contact our Help Team about this complaint? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae
I have spoken to skyscanner several times about this. At the end of each call i get sent an automated message that says 'Regarding your flight from Melbourne to Sydney [BOOKING NUMBER 11427668218;...... Read more
with Skyscanner. We double checked with the airline and the ticket office and the ticket is non-refundable as the first segment was used. Regarding the second flight, the change in time is not allowing for a refund in this case. 'Similar opinion? Write a review on ieatwords.com.au!
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Josoeverton LopesSydney, NSW
Fix name of the ticket
I bought an airline ticket in 2 min, receive a ticket in 24 hours, I made a mistake when filling in the ticket, as I have two family names, put a place in the middle name. I've been trying to fix this for over 10 days and just answer me and I have to wait. I have already missed two dates that have been scheduled for the issuance of my visa with the Japanese Embassy and I am 22 days before the start of my trip.
It is not possible for you to treat your customers like this, when selling it is quick and simple, if you have any problems you will spend a lot of work for Skyscanner to help you!
1 comment
Skyscanner A.Skyscanner
Hi Josoeverton, I'm sorry to hear you've had a frustrating time getting in touch to make this name change on your ticket. Have you been in touch with our Help Team? If so, could you please follow up w... Read more
ith your ticket directly in the email. If not, please privately message us your email address or reach out to us here: https://help.skyscanner.net/hc/en-gb/requests/new Best, ChantaeSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Not ImpressedGreater Melbourne (Metropolitan), VIC
- 4 reviews
The best flight search engine.
I always use Skyscanner to plan and book my flights. Always finds the cheapest deals with agents. Last time I even booked my hotel through them as they were cheapest although this was the only time. Normally just the flights
1 comment
Skyscanner A.Skyscanner
Thanks for taking the time to leave us five stars! We're glad to know you're making the most of our hotel search feature, too :). Happy travels! - Chantae
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MagSouth East Queensland, QLD
- 3 reviews
I do like sky scanner but there seem to be a heavy bias to certain airlines
When I search for flights to Europe from Brisbane there seem to be a strong bias towards emirates and to some degree Etihad. Several searches have recommended these airlines as best options even though Singapore airlines have had less stops and quicker flights. Also quite often it involves flying to Sydney
1 comment
Skyscanner A.Skyscanner
Hi Mag, Thank you for taking the time to leave us a review. We filter flight search results by price, the fastest route, and best value flight. Unless the airline has purchased an ad, which is disclos... Read more
ed, the flights are featured in order of the three factors above. Please let us know the next time you see a flight that seems misplaced by contacting our Help Team at: https://help.skyscanner.net/hc/en-gb/requests/new? - ChantaeSimilar opinion? Write a review on ieatwords.com.au!
EvdHVictoria
- 2 reviews
Avoid - half the sites it links to are scams
Everytime I try to book with Skyscanner the prices they show appear fake. Before you arrive at the payment site of any of the website Skyscanner refers to the prices have increased. In some instances does sites are such scams that they will accept your initial payment and then call you to force a further payments, otherwise you are left with no tickets and good luck trying to get a refund from these offshore based companies (in particular MyHolidays.com for example). Just book straight with the airline. Only reason the prices of the airlines seem higher than the ones on Skyscanner is because they are actually real.
1 comment
Skyscanner A.Skyscanner
Hi EvdH, Thank you for taking the time to get in touch with us. I'm sorry to hear you've had problems finding the right flights and flight prices. Can you please contact our Help Team so that we can i... Read more
nvestigate why the flight prices have changed? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? Best, ChantaeSimilar opinion? Write a review on ieatwords.com.au!
xxbecca_29_9xxMurrumbidgee Region, NSW
Always have problems
Every time I try to book with sky scanner there is always problems! They reject the payment or they shoot the price up last minuet . I wouldn't recommend just go directly through a normal company
1 comment
Skyscanner A.Skyscanner
Hi xxbecca_29_9xx, I'm sorry to hear that you've been having problems finding and booking a flight you like with Skyscanner. Can you please contact our Help Team and let us know what has gone wrong? P... Read more
lease reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? - ChantaeSimilar opinion? Write a review on ieatwords.com.au!
JesicaGreater Melbourne (Metropolitan), VIC
Avoid Yourself Headaches
Do you want to use this webpage to compare prices? Fine. But do yourself a favour and don't buy anything through them.
They always redirect you to the weirdest agencies in my case it was Mytrip.com. I've had modifications in the ticket without them confirming if I was gonna actually travel, until I called (7 months after purchasing my ticket) and they tell me my tickets aren't confirmed!! What!?!?!?!?. Also, If I wouldn't have called them then I would've never known and would've been a problem at the airport.
Now I call the airline to check m...Read more
1 comment
Skyscanner A.Skyscanner
Hi Jesica, Thank you for getting in touch and I'm sorry to hear about your poor experience with Mytrip.com. We take complaints against the online travel agencies very seriously as we hold them to high... Read more
standards. Can you please contact our Help Team about this issue at: https://help.skyscanner.net/hc/en-gb/requests/new? Best, ChantaeSimilar opinion? Write a review on ieatwords.com.au!
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ASKSydney, NSW
- 2 reviews
Simple and quick.
I booked year back on this website. Infact I used this site twice. Never had an issue. My expectation is that if they can send alerts for low price for Christmas or any major holiday, then it will help us to book in advance.
1 comment
Skyscanner A.Skyscanner
Hi ASK, Thank you for taking the time to leave us four stars and we are happy to hear you've had a positive experience with Skyscanner. - Chantae
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NariSouth East Queensland, QLD
Booking Fraud
I booked a flight through skyscanner, choosing EDREAMS . I purchased a business class ticket one way. Once I received the confirmation email of my ticket it came up as an economy class ticket instead. I called EDREAMS customer service line and they said I didn't book business class, so I sent them a screenshot of my purchase which clearly shows its a business class ticket !! They still wouldnt accept that. This is a big scam on their part, and so now they are saying I will be charged a cancellation fee to cancel the flight. Beware of EDREAMS!!!
1 comment
Skyscanner A.Skyscanner
Hi Nari, I'm sorry to hear about your poor experience with eDreams. Can you please contact our Help Team so that we can investigate what has happened? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new?
Best,
Chantae
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lingSydney, NSW
- 28 reviews
OK for price comparison but not so good for booking
I have used Skyscanner for price comparison several times. Generally the price comparison works well. Last year I was directed to Bestjet to complete my booking and then Bestjet went into liquidation. Lots of people lost their flights and their money but I was lucky.
Before that all happened I mentioned to Skyscanner to be careful who they directed their bookings too and they replied that they were. If that was the case then why did they direct bookings to Bestjet?
I would highly recommend to book with the airlines directly. If you have any d...Read more
oubt what so ever about any company you are directed to complete your booking with then google reviews on it. Poor reviews here or elsewhere can mean a high likelihood of things going wrong. Just be careful, lots of bad reviews must mean something, good luck.1 comment
Skyscanner A.Skyscanner
Hi Ling, Thank you for taking the time to leave feedback for us. We do hold the airlines and online travel agents we link to to high standards, though sometimes companies do go into administration wit... Read more
hout notice. Additionally, we often direct travelers to the airline within our search results. Thanks again for letting us know your thoughts. Best, ChantaeSimilar opinion? Write a review on ieatwords.com.au!
Rubbish
I went to 2 website and typed into my credit card info, one told me no flight anymore, another asked me to wait, I think will have no flight as well, but I have to wait till book from elsewhere .
1 comment
Skyscanner A.Skyscanner
Hey Alex A., Thanks for letting us know about the issues you are having with booking. Can you please contact our Help Team so we can take a look at what's happening? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae
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The reviewer stated that an incentive was offered for this review
ShelleySydney, NSW
- 6 reviews
Skyscanner and MyHoliday deducted flight cost twice from credit card
Be cautious! booked flight sydney to Gold Coast via MyHolidays on the Skyscanner platform. Only saw I was on an International flight after ticket issued for or the outward journey meaning longer waits, passport control etc. That was ok, but once transaction was processed I received a call from Qatar Air from an International number saying my credit card had been declined. I first checked my bank account and did not see a deduction so believed the call to be genuine. The customer service consultant confirmed expiry date and card number. I never ...Read more
gave my ccv number over the phone. Next day two payments were deducted by same company - MyHoliday. Went online, spent long wait hours on the phone and eventually a chat line to complain and resolve. Took legal action threat to get payment back 1 week later. Meaning I paid double for a flight and had to beg and plead for the refund. Book direct with airline in future, or pay with a travel card with exact funds so portals like this cannot simply help themselves to your money. Disappointing experience, and disappointing customer service taking over a week to pay funds back. Only getting refund after my flight. Simply not good enough with the second deduction being unauthorized. Portals cannot use travellers money as cash flow. Really unhappy with the experience1 comment
Skyscanner A.Skyscanner
Hey Shelley,
Thank you for taking the time to tell us about the experience you've had and we're sorry to hear that you've had issues with communication and getting a refund. We take complaints against... Read more
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Questions & Answers
Cristopher P.asked
Hi I booked my flight last may 5,2020,and under of budget-air then today suddenly may 21,2020 I received a email says that my flight schedule are cancelled, can you kindly please assist me in my case
No answers
Panos K.asked
I had booked a flight in February for June via skyscanner and the next day the flight was canceled without any notice being sent and I learned today that I got at the airline for some clarification, that I can contact skyscanner to see what might be done?
No answers
Belindaasked
I booked a return flight to bali with skyscanner...with air asia...for early April ...i applied for a refund sometime ago but air asia have only just replied that i need to contact you....how do i go about this please?
3 answers
Still waiting for a reply Skyscanner???
Skyscanner A.Skyscanner
Hi Belinda,
Thank you for your message. Can you please get in touch with our Help Team and attached your booking confirmation? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new - Chantae
I did and was told my refund or credit is denied....have to prove government banned travel....really...wth...will not be using skyscanner or air asia again
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Skyscanner A.Skyscanner
Hi Azra,
our Help Team with the details of this flight so that we can investigate further at: https://help.skyscanner.net/hc/en-gb/requests/new - ChantaeThank you for getting in touch and I'm very sorry to hear that you've had a poor time booking with Kiwi regarding your flights with RyanAir. We would appreciate it if you could please contact... Read more