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Reviews

3.9

586 reviews
5
(295)
4
(149)
3
(19)
2
(17)
1
(106)
  • Transparency
    2.2 (66)
  • Customer Service
    2.4 (71)
  • Trip Completed Yes (29) · No (55)
  • Price Accuracy
    2.7 (74)
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azra

azraVictoria

  • 3 reviews

Do not use Kiwi.com

published
Transparency
Customer Service
Trip Completed Yes
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Gurpreet

GurpreetGreater Melbourne (Outer), VIC

  • 2 reviews

Cheaters!! Big fat liars !! Allow fake companies to book tickets and after you pay then vanish

published

Cheats !! Big big liar!! They let many fraud companies on their platform tochop money from innocents.recent example fly365.com.. just do payment after that they don’t know you ... no way to trace back your hard earned money



Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Kelly

KellyGreater Melbourne (Metropolitan), VIC

Fly365

published
Trip Completed No
Booking Type Flights
1 comment
Skyscanner
Skyscanner A.Skyscanner
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Nadine l.

Nadine l.Perth, WA

Disappointed

published

I have always used Skyscanner, as I found the website clear and easy to use, but now, two of the businesses listed have gone into liquidation, the most recent one being Fly365. I was fortunate enough to get a refund through my bank on the first one, but I have my doubts that I will get a refund on my most recent bookings. I feel Skyscanner is not doing enough to protect the users of their site.

Customer Service
Trip Completed No
Booking Type Flights
1 comment
Skyscanner
Skyscanner A.Skyscanner
James.M

James.MGreater Melbourne (Metropolitan), VIC

Fly 365 liquidation

published

Possibly lost thousands due to a third party company used through Skyscanner, fly 365 have gone into liquidation without explanation from either company. Only found out after trying to book my seats with Qatar. Could have gone the airport without knowledge of not having a valid ticket. Never using Skyscanner again

1 comment
Skyscanner
Skyscanner A.Skyscanner
Annie

Annie

  • 2 reviews

FLY365 IN LIQUIDATION

published

Skyscanner, shame on you. Still advertising FLY365 as a reputable company and took our money. Never received tickets and have just posted liquidation on the 21/02/2020. Their call centre is non existent and have no way of refunding our money. No reply to our emails or calls.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Peter

PeterSydney, NSW

  • Verified customer

It’s disgraceful they associate with MyTrip

published
Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

having un called for stress

published

I booked a flight and such a price difference. Initially when I went to the payment it was $414 and it closed on me and when I went on to book again, I ended up paying $490 I even paid for the second baggage option they gave extra $31 something as that was the only option given and does not even show the second checked bag on the itinerary. There is no contacts to call and the email sent hasn’t been attended. Such a big difference in pricing and still no second checked bag provided.. very upset. Frequent user of sky scanner.

Price Accuracy
Booking Type Flights
2 comments
Sana
Sana
Skyscanner
Skyscanner A.Skyscanner

Hi Sana, Thank you for your comment--have you been in touch with Skyscanner's Help Team about this issue? Can you please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

Bree

BreeGreater Melbourne (Inner), VIC

Airline cancelled the flight and refunded my ticket but SS refused to payback. I'll book direct with airline next time.

published

Airline cancelled my flight, and gave refund but Skyscanner would not give it back to me. They claimed it was a non refundable ticket even though tiger refunded the ticket.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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2 comments
Skyscanner
Skyscanner A.Skyscanner

Hi Bree, Thanks for your comment. Can you please contact our Help Team about this complaint? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

Bree
Bree
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Fix name of the ticket

published

I bought an airline ticket in 2 min, receive a ticket in 24 hours, I made a mistake when filling in the ticket, as I have two family names, put a place in the middle name. I've been trying to fix this for over 10 days and just answer me and I have to wait. I have already missed two dates that have been scheduled for the issuance of my visa with the Japanese Embassy and I am 22 days before the start of my trip.

It is not possible for you to treat your customers like this, when selling it is quick and simple, if you have any problems you will spend a lot of work for Skyscanner to help you!

Transparency
Customer Service
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

The reviewer stated that an incentive was offered for this review

Not Impressed

Not ImpressedGreater Melbourne (Metropolitan), VIC

  • 4 reviews

The best flight search engine.

published

I always use Skyscanner to plan and book my flights. Always finds the cheapest deals with agents. Last time I even booked my hotel through them as they were cheapest although this was the only time. Normally just the flights

Transparency
Price Accuracy
Trip Completed Yes
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

Thanks for taking the time to leave us five stars! We're glad to know you're making the most of our hotel search feature, too :). Happy travels! - Chantae

Mag

MagSouth East Queensland, QLD

  • 3 reviews

I do like sky scanner but there seem to be a heavy bias to certain airlines

published

When I search for flights to Europe from Brisbane there seem to be a strong bias towards emirates and to some degree Etihad. Several searches have recommended these airlines as best options even though Singapore airlines have had less stops and quicker flights. Also quite often it involves flying to Sydney

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
EvdH

EvdHVictoria

  • 2 reviews

Avoid - half the sites it links to are scams

published

Everytime I try to book with Skyscanner the prices they show appear fake. Before you arrive at the payment site of any of the website Skyscanner refers to the prices have increased. In some instances does sites are such scams that they will accept your initial payment and then call you to force a further payments, otherwise you are left with no tickets and good luck trying to get a refund from these offshore based companies (in particular MyHolidays.com for example). Just book straight with the airline. Only reason the prices of the airlines seem higher than the ones on Skyscanner is because they are actually real.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
xxbecca_29_9xx

xxbecca_29_9xxMurrumbidgee Region, NSW

Always have problems

published

Every time I try to book with sky scanner there is always problems! They reject the payment or they shoot the price up last minuet . I wouldn't recommend just go directly through a normal company

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
Jesica

JesicaGreater Melbourne (Metropolitan), VIC

Avoid Yourself Headaches

published
Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
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ASK

ASKSydney, NSW

  • 2 reviews

Simple and quick.

published

I booked year back on this website. Infact I used this site twice. Never had an issue. My expectation is that if they can send alerts for low price for Christmas or any major holiday, then it will help us to book in advance.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

Hi ASK, Thank you for taking the time to leave us four stars and we are happy to hear you've had a positive experience with Skyscanner. - Chantae

Nari

NariSouth East Queensland, QLD

Booking Fraud

published

I booked a flight through skyscanner, choosing EDREAMS . I purchased a business class ticket one way. Once I received the confirmation email of my ticket it came up as an economy class ticket instead. I called EDREAMS customer service line and they said I didn't book business class, so I sent them a screenshot of my purchase which clearly shows its a business class ticket !! They still wouldnt accept that. This is a big scam on their part, and so now they are saying I will be charged a cancellation fee to cancel the flight. Beware of EDREAMS!!!

Transparency
Customer Service
Trip Completed No
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

Hi Nari, I'm sorry to hear about your poor experience with eDreams. Can you please contact our Help Team so that we can investigate what has happened? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new?
Best,
Chantae

ling

lingSydney, NSW

  • 28 reviews

OK for price comparison but not so good for booking

published
Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner

Rubbish

published

I went to 2 website and typed into my credit card info, one told me no flight anymore, another asked me to wait, I think will have no flight as well, but I have to wait till book from elsewhere .

Transparency
Customer Service
Price Accuracy
1 comment
Skyscanner
Skyscanner A.Skyscanner

Hey Alex A., Thanks for letting us know about the issues you are having with booking. Can you please contact our Help Team so we can take a look at what's happening? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new? - Chantae

The reviewer stated that an incentive was offered for this review

Shelley

ShelleySydney, NSW

  • 6 reviews

Skyscanner and MyHoliday deducted flight cost twice from credit card

published
Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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1 comment
Skyscanner
Skyscanner A.Skyscanner
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Questions & Answers

Cristopher P.

Cristopher P.asked

Hi I booked my flight last may 5,2020,and under of budget-air then today suddenly may 21,2020 I received a email says that my flight schedule are cancelled, can you kindly please assist me in my case

No answers
Panos K.

Panos K.asked

I had booked a flight in February for June via skyscanner and the next day the flight was canceled without any notice being sent and I learned today that I got at the airline for some clarification, that I can contact skyscanner to see what might be done?

No answers
Belinda

Belindaasked

I booked a return flight to bali with skyscanner...with air asia...for early April ...i applied for a refund sometime ago but air asia have only just replied that i need to contact you....how do i go about this please?

3 answers
Belinda
Belinda

Still waiting for a reply Skyscanner???

Skyscanner
Skyscanner A.Skyscanner

Hi Belinda,
Thank you for your message. Can you please get in touch with our Help Team and attached your booking confirmation? Please reach us at: https://help.skyscanner.net/hc/en-gb/requests/new - Chantae

Belinda
Belinda

I did and was told my refund or credit is denied....have to prove government banned travel....really...wth...will not be using skyscanner or air asia again

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