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Cuisinart delivers poor products and poor service

published

I purchased this coffee grinder 2 years ago and only used twice a week and it stopped working. I emailed and called Cuisinart - response took over a week and when I explained the situation they never responded back. Very disappointed with the poor customer service and the poor product which I paid a lot of money for

Date PurchasedApr 2016
Moritzia

MoritziaMelbourne

  • 11 reviews
  • 19 likes

This is an earthbound super-star!

published
Date PurchasedSep 2016
wakool

wakoolAU

  • 4 reviews
  • 3 likes

Simply can't grind fine enough for espresso

published

Very disappointing, especially since our previous grinder was a Cuisinart around the same price point and did a great job for about ten years. This machine is unable to grind fine enough for use with an espresso machine, although it claims to be able to. Additionally, the receptacle for the ground coffee has a silly fully detachable lid that causes coffee grinds to spill out and make a mess when you open it (you know how they're all static-y and cling to plastic and jump about). Probably could have lived with that if the thing had actually been functional! This was completely useless at the job we bought it for.

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goody269

goody269Bunbury

  • 21 reviews
  • 1 like

Unreliable, Messy to use,

published

Avoid this piece of gear if you can, the grinder produces a different grind every time, the ground coffee sticks in the receptacle and is a real nuisance to get out, very messy, coffee dust everywhere. The whole thing after 6 months switches itself off after 5 seconds use so that you have to keep your finger on the go button all of the time. I wish I had never bought this thing, it`s not cheap to buy but works like it should be half the price it is . Not a clever purchase .

David

DavidAdelaide

  • 2 reviews

fresh coffee

published

Does the job ...thats basically what you need. Have only had a couple of months. The unit runs on 120 volts so for australua at least you need a power converter to use it. That cost me an extra $50. The other main issue for me is grinded coffee is awkward to remove from catcher.

It was good while it lasted......

published

Required constant care to avoid clogging but worked well for about 1 1/2 years. Then it died. Absolutely dead. I had to pull out my 25 year old grinder to make coffee this morning. I will not be buying another Cuisinart grinder because they are still selling the same model and I believe the problem is in the design. It's a lot of money for something so temporary.
easy measuring and a good grind.
coffee grounds impacted and it stopped working.

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