This company may be good for businesses pay schedules but as a customer I will specifically reject a service if they use debit success. They are criminally expensive and don't consult with the customers at all. For one example: I have my children in a swimming club that all have lessons on the same day at the same time and they won't consolidate my DD so they charge me $30 in fees even though I have requested several times for one DD to be extracted they refuse. They have confirmed my account is in credit with them however they still charged the fees on each transaction which I specifically didn't pay due to the COVID situation and deferring the lessons and then would not refund the money or the credit on the account! Stay away from them.

Once a gym membership was completed and all paperwork signed off, Debit Success continued to take money from my account. Had to contact my bank to put a bar on this company taking anymore money from my account. Only finally got an email today stating they were refunding the money. Don't worry though, as they have "taken all steps possible to ensure that this doesn't happen again".

Debits incorrect amounts. Charges penalty fees when funds are available. Charges my account three seperate amounts each week for one swimming account. Says debt owed when swim club shows it is paid. Extremely rude CSOs.

Paid account in full requested a letter confirming for my bank loan and they messed me around for days with no outcome.
Worst most stressful company ive dealt with in my life.
Thanks Debit success for affecting my home loan and risking me from losing my deposit cause your pathetic attempt at customer service.

Have been fighting with these guys for 8 months they're charging me for 2 accountswhen I have 1 rang Launceston vets twice to fix it no reply the first time this time they're looking in to this debit sucess put me into dedt collectors for $394 they were taking my payment which are on the 5th on each month then waiting til the7th and charging me late fees I think all these complaint we should all take this to the osbunman I have been asking for statements from them for a year to show me what they have taking and ask the vets for statements both of them haven't sent them

Gave them a month notice
They still charged me money.
Then I texted them to ask for explanation. They kept saying this is my last payment then apologised about the error.
Now over a month, I haven’t received my refund.

They'll put you in debt, they'll change the amount of money coming out, if you accidentally miss a payment due to time of debit, they'll debit you double and an extra $15 all on same day next time without informing you that anything happened or went wrong, so if you don't have the much extra amount of money in the account at the time they'll change another $15 on top.They all try to be secretive about any extra debit amounts unless you specifically ask they'll not say anything and stay quiet In hopes they'll get away with charging yet another $15 again and again and again! This is the worst of the worst, if you ever see this company contract run away!!

I was charged fees for late payment due to circumstance beyond my control. Then when debit Success did take a payment they took a double payment and didn't refund me for their mistake

I have had nothing but issues with this company to the point where we have finally seeked legal advice and now can take this further as we have been ripped off . They have been charging us whenever they want, doubling payments adding late fees that should have not been added as they are meant by law to contact U if the direct debit was unsuccessful which they don't and the list goes on. I suggest anyone using this company to check Ur account note everything down.print and get legal advice also report it ombudsman as they can help too

Getting charged an extra $14.95 late fee for not having funds in my account to pay my membership I guess the $500 sitting in my account just isn’t there. Not the first time either.

This company isn’t willing to help they only in it for themselves to stuff people around. Hard company to deal with and never clear on instructions on there ridiculous contract rules. I am totally getting no where with this company, it will be the last time I deal with them that’s for sure so hope there are gyms or other sport activities that doesn’t associate with debt success. I need to seek legal advise to deal with them because they won’t resolve an issue, it’s always good to get a ombudsman on your side. Dam!! their customer service needs to improve

This sort of stuff needs to be left in the 90s. Hard to monitor how much you’ve paid/owed/cancel. Need to call for everything. Shouldn’t be that way in 2020!

Painful to cancel, painful overall. I refuse to use businesses that insist on using this model.

I read the reviews to realize I am not alone. Had a go with this ripp off company for karate clasess.Unsucessfull payment will cost additional $12.
Charging for school holiday period when karate place is close for 4 weeks. Asked to cancel my account which I pay weekly basis to stop getting me ripped off further. Then they want 28 days of notice which is not in the agreement.
Don't know why sporting places use this scammers.
Stay away at all cost.

Takes money at wrong times wrong amounts. Horrible company
DO NOT USE
Better companies out there that do not steal from your accounts early like these people do. Will advise against any body using this service

They have no right to send a fee until they have tried again. Don't pay any fees until they have. Extremely dishonest company. Why does a company like village roadshow use these cowboys.

Accused me to not having sufficient money for my gym's membership. Despite providing three bank statements, I was still forced to pay the reversal fee when it was clearly not my fault. Staff are useless and do not actively help you but say that they will pass your issue onto someone else. Do not recommend

These guys are unprofessional and harass paying customers. I now refuse to deal with any company that uses their services.

I joined Lifestyle Health Club at Redbank Plains and gave the necessary notice to cancel my membership.

Now they allow Debit Success to harass me constantly for a debt I do not owe and I am now being threatened with debt collectors.

Be aware of them demanding your debit or credit card details. Do not hand them over.