We had flights to America from Australia booked with air New Zealand. Air NZ made a schedule change which didn’t suit so we received a full refund no problem (thanks Air NZ)
Then we booked with delta. Corona arrives and delta cancels our flights. Delta will not refund money. Delta is charging consumers a cancellation fee if they want to get any money back...but delta cancelled the flight! How can you legally take money, not provide a service then say it is ‘your policy’ to keep the money or only give some money back. They might be cheaper but they make they have ripped off their consumers during this pandemic. Absolutely disgraceful. Please do not use this airline!!!!!

Flew from San Francisco to sydney via LA.
Good service, lots of food available & entertaining was fine. Easy booking process and update using Delta website.
I would definitely fly with them again

My son & wife Business class travel out of Boston international heading home to Australia. They missed their flight cos checkin staff refused to allow his wife to travel on her married name. Even when they produce their original Australia marriage cert. her passport in maiden name. No help offered, just refused to allow boarding. Refused to contact virgin-original carrier or offer any assistance. This is what u can get if u travel on delta one. Enjoy delta atrocious cruel inhumane indifferent business class service by boston international ground staff. When u ground staff delta Boston international can treat delta top customers like that u are surely a long way from human civilisation

Flew from Brisbane to LA then on to New York November 2018 window shutter broken stale food seat and table dirty from previous flight entertainment screen not working lost luggage and emails to customer service manager and CEO ignored . Avoid Delta airlines at all costs

Thought these guys were one of the better US airlines but have had multiple issues. Arrived at airport for an 11am departure which was delayed to 1, to 2 to 3 to 6pm. What a joke. No compensation or even much communication. Dont even know why it was delayed. Wasnt an airport or weather issue as other airlines on same route were fine. I'll stick to American going forward.

My fiancee and I flew Delta (after a 13 hrs flight from Australia to LAX which we had no complaints with virgin Australia) then we flew Delta from LAX to Vegas. We had an amazing flight with the polite air stewards who couldn't do enough to help. We flew back on the 20/10/18 at 600am after we were married and oonce again had an amazing flight. Kellieanne Young and David Brown.

Missed my flight because of their flight delay. Paid several hundred more to arrive at smaller airport for convienence. $27.00 reimbursement...really???? No follow-up, no questions, just the way it is. Never fly Delta again!!!!!!!!

Polycarbonate bag fractured. Lock broken. Bag contents rummaged through. No TSA note. No baggage claim receipt given. Still waiting to hear.

We flew with Delta to the NYC in May 2017 via LAX. The first leg from Sydney was on Virgin metal (DL6799) and that went well without a fuss. The connecting flight (DL1197) was delayed a couple of hours and we got in to NYC just before midnight. So we spent sometime in the lounge using Priority Pass and had shower to kill time. Could have left the airport for In-N-Out burger given the 6 hrs layover but was exhausted after the flight and decided not to. We also flew to Fort Lauderdale on DL1879 without any issues. Will flow with them again in the future if price and connecting time/airport is right.

Unfortunately I had no choice but to choose Delta due to my connections in the US. I usually fly Virgin to LAX and they are just awesome. Besides the plane feel much more cramped than Virgin, I found the staff very unenthused and basically just don't care about their job. I get it's a tough gig, but other airlines do it very well. I had to wait in line for check-in for about 1.5hrs which was also a pain. They do have great connections from LAX time wise, but moving forward I will go with Virgin and put up with it. 14hrs is a long time with a grumpy flight attendant.

This is probably the worst airline I have ever encountered. On my flight from JFK to LA, a Delta employee dropped a bottle of liquor from an overhead compartment on my head. It was a very strong blow and the bottle broke. I nearly lost consciousness. All Delta did was to reseat me in a dry seat (mine was all splattered with liquor) and give me an ice pack. You think compensation? No! Just an email with apologies for the inconvenience! I still have concentration problems one week after this incident. Never ever fly Delta!

I spent six and a half weeks in USA undertaking three tours and had to make various connections via Atlanta Airport with Delta Airlines. Newark Airport to Dallas - left on time and no issues, New Orleans to Memphis - left on time and no issues and Nashville to Las Vegas - left on time and no issues. The staff were courteous and assisted me at various times.