Flight was from LAX to HNL Hawaii with Delta booked via Virgin. Booked first class for myself, wife and two kids. Just landed in LAX after long trip with American Airlines first class booked via Qantas, difference was unbelievable.

Even thou Virgin had assured we would be able to enter the Delta lounge to freshen up after the trip as we were virgin lounge members and flying first class with their partner airline, we were refused entry and they had security usher me and my family out, which was totally not required but not to feel special t...Read more

I received incorrect information from a Delta Airlines reservations agent in Manila regarding their unaccompanied minor policy at the time of booking. This misinformation was documented in my passenger record at my insistence because I had a hunch that I would run into problems. On the day of travel Delta Airlines did nothing to acknowledge their mistake, take ownership of the problem or rectify the situation.

Their so-called ‘customer service agents’ in Sydney are not Delta Airlines staff, with one flight a day out of Australia Delta’s wor...Read more

My destination was Minneapolis on 7/17/2015. Since I barely took any food in the plane for 12 hours from Shanghai to Seattle, I took a simple soup in Seattle airport after landing. After waiting for more 4 hours in Seattle Airport, and delayed on boarding, we could board at last. On the doorway, I vomited to the trash bag I prepared so I put it in the trashcan in the plane after getting on board of DL2308 (7/17/2015). One of the male crew members saw that. Instead of serving me some drink water or nice greetings, he just reported to the Seattle...Read more

Our flight from Tampa, FL to Detroit, MI was delayed for 2 hours. When my son and I got to Detroit, our connecting flight to Chicago Midway (MDW) was cancelled and rescheduled for the next day at 12:00 PM. I insisted flying back to Chicago that same day and got re-booked for a flight to O'Hare airport. I always pay extra to travel via Midway since it's only 10 minutes from our house as opposed to an hour drive to O'Hare airport. I was informed that our original connecting flight to Chicago was cancelled "due to weather conditions." What weather...Read more

I'm puzzled by some of the negative reviews on here. I flew SYD-LAX return, with a seamless Virgin Australia domestic connection from/to Canberra, in July 2015. I found their business class cabin (which is now called Delta One, which I find a bit silly because it sounds like a spaceflight mission) on the 777-200 to be very comfortable and quiet. I was in row 7 on the way over and row 12 on the way back. Both were fine. The herringbone seating configuration allows everyone to have aisle access even if it is a bit odd facing away from the window ...Read more

The Melbourne-Sydney Virgin/Delta experience:

1) As per the Delta website, the Melbourne-Sydney codeshare link was supposed to depart Melbourne at 7am to arrive at 8.25am giving plenty of time in excess of the mandatory 2hour-international connection requirement. Virgin, however, subsequently bumped this (without explanation) to 6am Melbourne departure requiring an additional Melbourne overnight stay.
2) The Melbourne Virgin domestic check-in lineup was long and glacial. Adding to the confusion was a hapless staff member attempting to iden...Read more

I sent this email to Delta last week:
Dear sir/madam, At the end of May this year my Mexican fiancee, Veronica, submitted a Prospective Marriage Visa to the Australian embassy (I am Australian). We were told to expect a processing period of between 3-8 months. On December 8 I received legal advice from Frank Mash of FISA Immigration Pty Ltd (Melbourne, Australia) that the expected waiting time had been upgraded to 15 months and that I should not expect to have the visa processed until August or September 2015. Having not seen Veronica since Ap...Read more

My Experience of Delta Airlines leaves a lot to be desired.

Flying international with this Airline is the Australian equivalent of a budget airline.

Despite flying international from Sydney to New York, on the second leg of the flight being almost six hours you are required to buy everything on board. Including food, drinks and inflight videos.

This Airline is not a full service airline to New York, for the full duration of the flight.

You have been warned, you get what you pay for and in this case a cheap budget airline.
...Read more

Being from Australia, you are used to get your seat allocations once you have checked in. well not so with Delta, travelling from LA to Vegas and vice versa,, upon check in and dropping off of baggage you are still not given a seat confirmation. At the gates, they'll tell you to confirm your seat allocation 40 min before the flight. So we lined up, gave our boarding pass (with no seat alloc), the attendant get our names ( 2 adults and 2 kids below 7) and told us to wait for our names to be called out, same with some passengers. After some tim...Read more

I have flown several times to and from the US in recent years using a variety of airlines including United (shocking), Qantas (not good), Virgin Australia (good) and Delta. Actually Delta co-share with Virgin in and out of Australia but within the US it's just Delta.

My past two trips I have booked through Delta, the price was right and within the US I found them to be generally on time and on a few occasions when I had very short lay overs between flights they always helped out to make sure I didn't miss my connection. In fact recently when...Read more

Their customer service ladyat the airport ' lax ng' was excellent she helped out where virgin went wrong which we are forever grateful. Virgin decided to put us on a flight a day later without telling us and for no reason, there were four seats on the flight we were scheduled to catch as per our itinerary but we were not allowed as virgin amercia had different dates from virgin australia and when we finally found a va person after an hour of arguing with v amercia to just give us the seats that were available for the day booked the va agent ar...Read more

On May 28 2013, we checked in at Orlando for a Delta flight to Raleigh/Durham, from where we had a further Delta flight booked to Dublin via JFK. About an hour before we were due to fly out, we were informed that the flight was cancelled. On contacting the Delta helpdesk, we were offered a couple of flights via other airports each of which would have arrived at RDU too late to get our connecting flight. However, we were then found a flight direct to JFK, where we could get our onward leg to Dublin. Great, except when we arrived home we found we...Read more

Trying to contact this airline has been an absolute nightmare- nevermind trying to change your flights. I'm currently in Australia, trying to fly home to Canada. I had originally had my flights booked home for mid-February, but I decided to extend my vacation until June. I called the airline and have asked if I can have an open return, they told me they didn't offer open returns. So, I had chose a date that for the end of June. They told me it will be a $300 charge for flight changes, without any dispute, I agreed to pay the fee. I asked if I w...Read more

I booked my tickets in December for my flight that is month. My husband purchased a 1st class ticket for himself and I. When I logged into his account to print out our itinerary I noticed I had been moved out of first class and into economy, which means I would no longer be sitting anywhere near my husband. I called to have them fixed it and was told seats are booked on a first serve basis and that I purchased my tickets in April and that someone else had booked my seats!! I have a email receipt showing my purchase date and seat arrangements. ...Read more

On January 11, 2013 I have purchased a Delta ticket with departure from Montreal to Monrovia (Liberia) on January 31, 2013 and return flight for Ottawa on February 10, 2013. I have paid directly on Delta site.

My flight experience was so negative both ways that I had to write two separate parts of this Review: one is about generally unpleasant and unprofessional customer service on my way to Monrovia and absolutely horrific experience on my way back.

My first flight, Montreal – JFK 4231 was delayed for so long that my trip was rerouted ...Read more