Just been to LA from sydney on a virgin australia/delta flight in Jan 2013. Honestly, was a bit anxious when i started hearing/reading reviews about delta so i had expected for the worst. Our group of six were on a tight budget and Delta's price to america were reasonable and affordable to us. Once we boarded our flight to LA, there was no problem. Everything moved like clockwork. Our domestic flights to Vegas and San francisco were also covered by Delta and I have all the praises for them. Being a first timer to the USA, they helped me with t...Read more

It was my first trip from Sydney to Los Angeles. I travelled on Delta and Virgin Australia in November 2012. After this trip, I said to everyone I met that I will never recommend these two airlines to anyone. I was recommended to these airlines by a travel agent.

It was a bad choice because of the terrible services provided by these airlines. When I was in L.A, I contacted Delta on the phone to order a vegetarian meal and to pre-purchase 2 extra baggages for my return trip to Syd on the next day. For peace of mind and to pay a lower fee, I ...Read more

ugh I knew better and still allowed Delta to do it to me again!
Had to book a last minute flight from California to Managua Nicaragua (mom fell down and hurt herself big time). Thought I'd be able to get out of here in 5 days, but she's in pretty bad shape. SO....had to rebook (do you know where this is headed?) and asked, given the circumstances:
- if they would wave the $150 change fee. Provided all the info, but then OH NO its international, you have to pay the fee and then later show the airport a Doctor's certificate, etc if you wan...Read more

My Wife and I just completed a great trip to Canada and the USA but the trip was unfortunately soured by our problems with Delta Airways and Virgin Australia.
I live in Australia and in years past I have been a member of the Ansett Golden wing club as a frequent flyer until they folded, I am still a Qantas frequent flyer and member of the Qantas club. I am also a frequent flyer with Emirates airlines. I have flown at least twice a month on business for many years and never experienced incompetence like we had to address in the USA.
We flew ...Read more

I have not flown with this airline and have not even stepped on board the plane. Dealing with this airline has been such a terrible experience to date. "Terrible" is such a nice word to describe the experience so far. My e-ticket was purchased and issued months in advance for my travel in Aug 2012. I received an email in early July from the travel agent that the airline changed the original itinerary/return flight from Sydney to San Diego. Though, they gave me the alternative flights for the the days that I wanted, the times were inconvenient t...Read more

Delta airlines offers many incentives such as Sky Miles, unfortunately this was the incentive for me and I have come to regret it now. Delta Airlines are very non-negotiable and the service stinks. My experience which has not finished yet has been dismal. Some carriers will let a 53 pound bag on because it's close to the 50 pound checked baggage, not Delta, they will make you move things around or tell you to go away and sort it to get it right on the 50 pounds...it's a real pain with a child!
And also they will charge you $25.00 for your firs...Read more

i had decent service (for the US at least) - friendly and helpful on board staff (though check-in staff could have used a little motivation) and remember - in the USA, if you're doing curb-side-check-in - unless you want your bags sent to a different location than yourself, remember to tip!
great smaller airline which is growing rapidly and certainly has some great value rates if you book at the right times or through the right people! We used these guys to get from LA to Vegas and the flight was fast, hassle free and i even found the hostesses...Read more

On 1/22/11 we were having our newest family member, a kitten we named Snickers shipped to us from Utah. We paid for her to be in a climate controlled cargo & even paid an extra $70 for an expedited service called Delta Dash which should have meant she was the first thing off or on the plane. When we got to the airport, we waited, her flight came in at 8:40, they didn't bring her out to us until 9:30. (50 minutes after the plane landed) She was cold, pale, limp & unresponsive & had blood coming from her nose & mouth. My family rushed her to the ...Read more

I went over to america and flew 5 times with them while over there.

They over book every flight. Both flights from Australia to LA we sat on the plane for 1.5 hours before take off at sydney and 4 hours before take off at LA, because they over booked the international plane and had to get the peoples baggage off who couldn't fly.

The service is so bad and they bight your head off and are extreamlyrude if you ask them something.

The flight was 14 hours and if you got up at all they would tell you to go sit back down. Even if you needed...Read more

I flew Delta from Sydney to Los Angeles and the flight attendants were rude. I payed an extra $90 for my 13 year old daughter to sit in the exit row seat with her father, brother and mother (me). The flight attendants did not let her as she was apparently "under-aged!" When I booked the flight my travel agent was on the phone to me as well as the CEO of Delta airlines. He claimed it was more than alright for her to sit in an exit row. My daughter was moved to the seat behind us.

Although when we flew back to Sydney with Delta I booked the s...Read more