Dick Smith

My iPhone XS is faulty
Told by Ricky at Dick smith they would pick it up within 3 business days so I can get a refund ..no follow up email or anyone call me to pick up phone !!I have tried emailing them but no reply .Simply terrible and I am stuck with a phone that doesn’t work and I have had to buy a new one from JB Hi-Fi

Great website, fast delivery, was able to track my purchases arrival with notifications received, great prices for quality items. Very happy with Trafalgar Memory Foam mattress topper and Luxor satin sheets. Delivery only $10. Have purchased from Dick Smith prior to this and will again.

I purchased a demo phone. It was a bit of a risk admittedly. But I won’t purchase from Dick Smith marketplace again. The concept is cool, but the suppliers are not professional and when I returned the faulty phone it just became a bumbling mess. I highly recommend you don’t get fooled by the cheaper price. You get what you pay for.

Ordered and paid o line on xmas eve for my daughters iPhone X that she earned every dollar of that $900 plus!
Apparently according to their tracking system via omni parcel says its delivered here in nz! Called PBT and they said it's not in their network! Have emailed everyday since theres no bloody number and still get the same template response that they still investigating!
Get your crap together and just refund my money! I can't believe you guys are still open for business! I wish I had read these reviews before I purchased from this dumb website!

Worst experience, i called them for replacement they again sent the product which was not correct and faulty. Its best not to buy from them. Worst

I have just left an Apple store to find out my AirPods purchased on Dick Smith are fake!! The serials number do not match Apple's records. Considering I paid $220 for the AirPods Do not purchase them through dick smith. I only ended up saving $10 and now I am stuck with fake AirPods.

The customer help desk is absolutely disgraceful. So far, it has taken over 24hrs to respond to my last 2 e-mails which if they had provided a phone number, would have taken at most 30 minutes to resolve. Here is my ticket number: #7811851

had a problem with a product that i just purchased (Kogan) and at first emails ok, now that problems is hard i assume they do not want to talk, Have emailed for times today and still no reply on how to resolve my problem, does any one know if Kogan own Dick Smith Oh just seen the top they do

I receive an email yesterday, with how concern they are but I am still waiting on them, stalling again

I mentioned returning product maybe this is why, The product was Portable Air conditioner

some response now but, still no answer on when replacement tube and fittings and including window fitting will be sent to to hopefully fix problem, funny more stalling.

I only rated because I had to.
I purchased a samsung galaxy phone thinking it would be the same phone bought in Australia. Not so, it is NOT, I had problems with it, took it to Samsung in Perth, they would not help, they said it was an overseas (Chinese) phone. I contacted Dick Smith many, many times asking for an Australian standard phone or refund. NO HELP, they responded and then NOTHING.
BEWARE when you buy electronics from Dick Smith (Kogan). Dick Smith is NOT AUSTRALIAN and NO WARRANTY.

Delivery of product was initially good just now unable to return item as many others have had the same issue. The companies parent 'Kogan' has a replica website with the same customer help desk that sends you in circles. I suggest reporting them to the ACCC or a relevant ombudsman.

Ordered 3 items. Took over 4 weeks to arrive. Their shipping times are terrible. I can get items from the UK delivered much faster. Having to order gifts at least 4-6 weeks in advance is ridiculous

I purchased I phone 6 from dick Smith online a month ago. It didn’t get charged when it arrived always stayed at 1 percent and shuts down as soon as you turn it on. I paid for post and sent it back and since then waiting for a replacement and now they are saying they don’t have it in stock
I have been dealing with them for a month and they are neither apologetic nor keen to send the replacement. Seems like I have made a wrong decision by giving them business.

The airpods that were ordered on the 10.12.2019 came on the 23.12.2019, which is decent shipping, however, the product was broken to start off with. The back button was depressed into the case. Dicksmith claims that they have a year warranty with Apple, however when I visited apple to have the airpods checked, they stated that they were bout in 22.11.2017, USA. And that the 1 year warranty has obviously ran out. Dicksmith has no way to contact them, there is no phone number. Basically a scam. I am still trying to find out a way to contact them, however things are looking pretty grim with low chances of getting a refund each time I see the customer reviews and their comments on how terrible Dicksmith was.

Christmas has come and gone, Blow up mattress ordered on the 13th never got here, relatives slept on the floor. if it ever arrives at least I can use it NEXT year. If your going to blame your courier, change couriers, your products, your responsibility and trying to get any help from either you or them is impossible. Poor poor service

Purchased an item on the 15th of December off the Dick Smith website. The item was not shipped until the 20th December. How can it take 5 days to process an order? Not happy as this is for a Christmas present and now it will not arrive on time. Also the website does not have any contact details to lodge a query.

I do not know how I ended up on Dick Smith's mailing list, but you will be bombarded with mail and they will not allow you to unsubscribe.

They actually want my paypal details to do this - no other company has ever done so before.

Obviously, Dick Smith simply don't care about their clients or their wishes. Go to JB instead.

Bought and item on presale weeks early. Was advised it would be shipped Dec 19. By late arvo on that date the item hadn't shipped so I had to contact them and ask why. They have me a genetic response talking about the benefits of buying pre sale which didn't answer my question. A few emails later they told me there had been a delay. I requested they express post to cover the inconvenience. I then received an email saying it has just shipped regular post. They emailed me later just saying that express post was unavailable. I took this as "We don't care about our mistake and don't want to sound an extra cent to make up for it". I'm yet to receive the item.