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Great service.
Fast service from a pleasant staff member. I was given all the information required to make a decision on a supplier. Polite operator did not indicate any impatience with my requesting a repeat of information due to my hearing deficiency.Totally pleased with Electricity Wizard. Thank you.
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NoelsBrisbane
- 7 reviews
Pet hate
One of my pet hates is someone on the other end of the line saying, "what's up" !!!
This happened today when I got a call back from someone. Very rude....what happened to "How can I help"?
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Adrian W.Metropolitan Adelaide, SA
To easy
I was given details of other electricity providers about my last bill and I could of saved a third of my bill from click energy,thanks for giving me the information to switch to another provider
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Helpful
They answered quickly listened to what i had to say and then fixed it to my satisfaction.
The ladie on the phone was awesome and understood my distress about the bill.
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Peter MooreGreater Melbourne (Metropolitan), VIC
- 2 reviews
Feedback on customer service
Oliver Grose provided information in a timely & professional manner. His initial email response was followed up by a detailed analysis of market comparisons & there was no pressure applied to customer decision making. Also, he provided a follow up option.
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nannacjRichmond-Tweed, NSW
Ecellent
I was treated with upmost courtesy by Robert Sertic who was easy to understand what I was to expect and was most pleased when he offered a discount on my future accounts.
John Cannan
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GrahameSouth East Queensland, QLD
- 3 reviews
- 1 like
Ridiculous!!! Waste of my time. Offer 28% off in QLD but then say "Can't compare in QLD"
Yes! You read it correctly. Their 'Ad' says "28% Off in Qld" but I live in Qld and I tried to use this service to compare electricity rates, but all I got was a 'drop-down' that said "We can't compare in your area".
Why do they advertise that they can and then they can't?
False advertising.
Wasted my time.
Use someone else.
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Pan M.South East Queensland, QLD
- 10 reviews
Use only for comparison, don't organise through them
I called these guys on Monday 29-April-2019 to get electricity connected on Friday 3rd-May. I was told a visual inspection had to be done, so they then supposedly requested / organised to get all done through PowerShop. Saturday comes, I move into the apartment and there is no power. I call ElectricityWizard and i get an auto message saying I've called out of office hours. That's issue no1, no 24/7 support. I call PowerShop and I get the same message on the phone. I call Energex and thankfully they have weekend support. They tell me there was n...Read more
o inspection or power request submitted for the property and the next opportunity this could be done would be Tuesday next week as Monday is a holiday (labour day). So i spent 4 nights sleeping in a motel because I need power for my phone work laptop and hot water, and just livelihood in general. I've spent $500+ on accommodation because of this mishap. On Monday i get a call from ElectricityWizard to follow up on my weekend call, and they say they can no find any connection request submission with PowerShop. Wow. I really don't know what to say about this guys. I'm seriously considering compensation for the accommodation costs I incurred because of this. Please resolve this. I have already organised with AGL as they had 24/7 support. Convenience over cost anytime. I have attached my 28 minute long phone call with ElectricityWizard. Please resolve this, ive incured big expenses, inconvenience, and not to mention stress caused by ElecWizard.Similar opinion? Write a review on ieatwords.com.au!
Helpfull deciphering electrical provider issue
Tom listened to my problem and quickly in lay terms explained my options to have the cheapest provider in Qld for electricity. He clearly provided information on the company and price structure that would suit my needs and made it easy for me to make a decision to connect the service.
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Mex
- 3 reviews
Very helpful, happy with advice
Our electricity bill has gone up $100 for the last 2 bills, ridiculous. Eric at Electricity Wizard spent a lot of time going through my bill, and helped me connect with a better deal, couldn't have been more helpful
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Jo RMelbourne
- 2 reviews
- 1 like
Excellent customer service
Baxter from Electricity Wizard was very helpful in finding me a better deal.
It was a very easy process to switch to another provider and I look forward to the future savings! Thanks very much!
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Life Saver
My experience with Electricity Wizard was rewarding within itself, due to having a professional Australian English Speaking person.
All my Electricity needs were met and more.
100% A Happy Clinent.
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taye gave me all the information I needed tochange yElectricity suplier tomycosbeefit. She treated m
Electricity Wizard were very helpful and she was very courteously and explained who was the best electricity retail provider that suited my situation better than with AGL.
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Practical information
Eric gave me all the information I needed to change my electricity supplier for my cost benefit. He treated me courteously and respectfully and I appreciated this.
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NikUpper Mount Gravatt
A Better Deal
Electricity Wizard (Baxter) very helpful and understanding, positive results achieved and very happy with the outcome. Followed up concerning matters through email.
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- Verified customer
Really thought i already had the best Electricity deal, but not by a long shot!!
Hayle your a star, did all the work, so polite and professional, but fun to deal with too.
Enjoyed the call, no fuss or hard sell and saved heaps $$$ :-)
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Simple, comprehensive, all inclusive explanations about arranging a new Electricity and gas plan.
Steven provided me with all the information I required to make an informed decision about how my electricity and gas would be supplied for the next 12 months. He delivered this information in a courteous and friendly manner without displaying irritation when I asked awkward questions. Well Done!!
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Good experience Ricky did good
Well explained and I felt I knew what was being explained through the process, Ricky the contact seemed very capable and friendly to chat to
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- Verified customer
Top service
Electricity Wizard representative was efficient while still being personable. A pleasure to speak with a person with a genuine personality rather than a trained robot. Well done!
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Izzymelbourne
An angel walks among us
Everything before today was darkness and despair. Now I walk in the light. The light that is Ola and excellent savings on my energy bills.
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