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So disappointed
I was so excited to receive my Tagine as a Mother’s Day gift last year. I have used it less than a dozen times over the year. I prepared a meal this evening only to discover my base has a hairline crack in it that allowed all of the liquid to seep out. I have used it exactly as the manufactures instructions. So disappointed. I haven’t got the receipt and very unlikely they will refund or swap it for a new one.. I will try.
Purchased in May 2021.
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AC MHSouth Australia
Base cracked after using it approx. 10 times
I bought this targine for my partner and she loves it. When cooking with it yesterday she heard it crack and the base now has a very fine crack in it that allows leakage. I will be contacting the company as they are supposed to have a 10 year guarantee.
Purchased in December 2021.
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It cracked.
A bday present.
It worked beautifully in the oven a couple of time then one day on the stove it cracked :( for a $351 dollars pot I was expecting more... very sad...
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JuneGreater Melbourne (Metropolitan), VIC
- 3 reviews
Cracked base, so disappointed. Will not purchase again
I bought this tagine and loved it - would cook a tagine meal at least once a week. One day I pulled it out to use and noticed the base had a crack right through it. So disappointed. I see many others have had this same problem. I plan to contact the company to see if the 10 year guarantee they offer stands true.
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Worse customer service ever!
My tajine had a problem from the beginning, it spattered lots of water out of the tajine when cooking. I tried with less food in it, I tried on a different pit, heat diffuser, lowest heat, problem stayed. So I contacted the customer service and they replied that they knew the problem with that serie (55.32) and they made changes to the design so that the new ones (56.32) won't have the same problem. Nevertheless, it was just a pity for me and they could do nothing for me!
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BasilBrisbane
Not a bad product, after sales service or advice non existant
We own the Tagine and an expensive stew pot, after some years of careful usage the stew pot developed a fine crack in the base. A month ago we contacted the Australia distributor by email and received no response, we then
contacted the parent company by email still with the same result. Buying this brand is for crackpots.
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JillyAdelaide
- 3 reviews
- 8 likes
It was good - until it cracked
I also loved this Tajine for several years, used as directed, i.e. never heated on cooktop empty or on really high heat and it just cracked after use in the oven at 150C. Never used in oven above this temp.
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People use heat diffuser !!!
People, if you are using your Emile Henry Tagine on the gas stove you MUST use heat diffuser - personally i just went and bought cast iron BBQ breakfast plate from ALDI for 7 dollars. I had this tagine for over 4 years now and we use it almost every week, no issue at all. In addition to the above, never ever heat an empty tagine, at the least put some olive or vegi oil.
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HalleaSeddon
- 2 reviews
- 3 likes
Cracked in first use
Was thrilled with this as a gift, and made sure I followed all the instructions of preparing it for use and in using it. It cracked on the first use. Right through the base. I am really disappointed. It was something I had wanted for awhile and had spent an age looking for recipes to use and had a collection we were going to try .... sadly not any more.
Looks stunning, heavy, and love that it is supposed to be able to be used on stove top, oven, bbq, diswasher ...
Cracked on first use.
1 comment
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Find out how Emile Henry Tagine compares to other Cookware & Fryware Products
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Food Addict!sydney
- 2 reviews
- 2 likes
Love my Tangine!
I recently pruchaed the large Emile Henry Tangine and I must say I cannot stop using it!! I love it! We've had 8 tangines meals so far and every one of them have been delicious - I just love cooking food in it.
I have been very careful however to use very low heat at the start of the cooking process and then, slowly increase the temperature. I never use high heat.
Tangine addict!
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Karen04MELBOURNE
cracked on 4th use
I bought the largest size in t e red color I was excited. I remember being veery careful about preparing it in the mammer they specified, which i dont remember now but it was something about simmering water and oil and some rice i think. anyway i ahve used it 4 times over the space of 2 years and it has a huge crack on the base so it is no useless. I am not happy and will try to find out how to return it
4 comments
We are in exactly the same position. Have you had any luck in finding out how to return it. Kind regards beljohn
The same thing has happened to me, it was only used a few times.Very disappointing.
Mine cracked on the first use. Was thrilled with it as a gift. Will be trying to get a replacement.
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hothouseSydney
- 6 reviews
- 9 likes
Tagine rocks!
This tagine is ceramic, contains no metal and works like a dream. It originates from France and is hand-crafted showing crafts persons unique stamp. Great for gas or electgric cooktop, oven or bbq. I sit it on top of my slow combustion stove and slow cook. Can put in oven directly from fridge and vice-versa. I have made delicious tagine/casseroles with this method of cooking and recommend anyone to try it.
Slow cooked food to perfection, I have a flame red tagine looks great to serve from on table.
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Roses66South East Queensland, QLD
- 35 reviews
Not overly impressed
I did exactly as directed in the care instructions by heating milk in it when I first got it yet still everything seems to stick to the middle of it... to tell you the truth I am sorry I bought it.
I don't know if all Tagines are like this but I would assume not considering how popular they are.
The look of it & it was a well know brand with a good reputation
It is just not very functional as everything seems to stick to the middle of it.
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The perfect meal... every time!
Follow the ever so easy instructions and be guaranteed a restaurant style perfect meal every time, without any fuss. Emile's Moroccan magic makes for 'morish' meals!
Perfect results every time.
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Questions & Answers
Bev H.asked
Do I have to use the heat dispenser when using an electric cooktop and on reading all the reviews, do you replace them when they crack during normal use.
No answers
marleasked
Can i use the henry emile tagine on gas stove?
3 answers
Marle - it is my understanding that Emile Henry cookware is best for use on gas. I would suggest you visit the Emile Henry website for more detail info but gas is best so you're fine. I have an electric stove and I hate it as it's so difficult to control the temperature. In any case, you should heat the Tangine slowly so start the heat low and build up as you go.
I am totally in love with my Tangine so I would highly recommend it!
hope that helps
Well ladies mine cracked so I am very unhappy as it should of lasted decades, I did noting to cause this letting it cool down before washing ect
Ours cracked and I don't believe it was through incorrect use on our gas hob. I will not buy any other Emile Henry products.
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Helbak
have had my tagine for a few years, cooked with it several times, but last time it cracked for no apparent reason, and is now useless. I'm not happy as I have always been careful and I look after my cooking equipment very well