Don't use this company for they take money out of your account without authorization, they are suppose to be a credit check company and monitor your security. I had used their services once and cancelled my subscription just after yet they still charge. Tried to get refund that's taken 6 months of emails and calls to fix. Now they will refund but I have to wait 14 to 21 days for the refund, they take your money instantly but a refund you are on hold. They are a scam, what your wallet.

i called last year to fix and pay my debt, instead operator sold me some membership, i was getting mails whole year that my id safe or not been used.
1st of all, i called to fix n pay, not asked for security service, because nothing can be approved until i fix my payment. so keep your security.
after one year they deducted yearly fee from my account, when i called and request to cancel, now they are asking details slowly and timely, 1st email: please send financial institution details, 2nd email: your date of birth and address, been more then a month in this process, no result.
please stay away, my personal experience is not good, looks like another marketing company to get you fool and make money.
thanks

Cancelled my Equifax Plus account in January before renewal for another year. Was still charged yearly fee and keep getting emails from them. Have phoned to cancel account, but when they ask why I'm calling they say to call back later as their system is down for maintenance...maybe I always call at the wrong time?

I waited for 10 days and received a credit report .It is not report but contains wrong my name wrong my address and wrong history and complete blank on my credit history.It is useless and rubbish.Never use this co.It is a scam.

My information is leaked to unknown credit providers without my knowledge, which has impacted my credit score. This company is playing with the life of millions of Australians by putting their identity and privacy is in a big danger.

Four years ago I needed my credit report in a hurry and paid 79.95 to get access to it. It seems that I got hooked up on an annual plan without realising. They have been taking annual payments of 79.95 ever since. I have not received any information from them the whole time other than the one credit report. I have asked the bank to change my CC number so it will not happen again. I will also dispute the latest payment asap. Reading the comments from others there are not much point to even trying to contact them today.

worst customer service and not responding to your emails. I have submitted my report in January and I want to follow up with them but no one is picking my call.

I had to call 3 times and nobody was even able to speak proper English!!! I mean come on!!! Can you not find native English speakers to talk over the phone with people. I absolutely have no idea what the so-called customer service representative was talking about! And here is the best part: after so many efforts and time on phone and verifying my identity on the phone the whole 3 times, they asked me to send over my identity documents. ah! I wish I never had gone to them! worst service and experience ever.

So i applied and 10 days later got the free report. They screwed up my name making it invalid, have no managers to speak with, won't give you anything on how to make complaints and refuse to fix it unless you send a copy of ID and wait 40 days. I can't explain the uselessness of this company and its service. Next time I'll pay a proper company.

Can't even process a simple credit check. Everyday for a week they asked for new information (bank statements, licence scan, previous addresses etc). A waste of time and I never received the credit check in the end.

Helps me track my credit score and protects my identity. Website is very easy to navigate and customer service was good when I called. I recommend it.

Equifax is not a ethical company in any shape or form.
They hold irrelevant information on you from over a decade, and use that to cripple your credit rating, even if you've gone 6 years with no defaults.
Please do not use Equifax or Veda, as they're not to be trusted with your private details in ANY shape or form.

Purchased annual credit report through Equifax for $80 as I needed to access it immediately. The online portal was displaying an error message when attempting to download as pdf or print. After 5 days, 4 calls and 4 emails and me having to reschedule with my mortgage broker, I finally received the report in my emails. Everyone was extremely unhelpful. No refund was offered even though the whole point of paying $80 is so that you can access your credit report straight away.

Didn't provide full length credit report even after i paid $90 and i can able to get detail report from my solicitor that cover everything same equifax report with no cost.