Reviewer Photos & Videos
LoriTasmania
Amazing
Quick free of charge service, perfect for full time workers or mothers who dont have time as a luxury, it took me less than 5 minutes to complete. Blown away
1 comment
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RosalindSydney, NSW
My review
Helpful, it was easier than expected. A friend told me that it was easier than going to an accountant. It is a relief to have completed it. Hope all included
1 comment
EtaxEtax Accountants
Thank you for the review! We're happy to hear we could help make doing your tax return that little bit easier!
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Can't live without Etax and Accountants
Very easy and timeless. Accountants are always there to serve and help you. If I had a difficult time finding a document, they could help me access it very easy. Thank you Etax and your awesome customer service !!!
1 comment
EtaxEtax Accountants
Thank you for the feedback! We really appreciate it!
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Timgerry
- 2 reviews
Very expert service!
This made my tax return very easy and I was surprised how user-friendly the whole process is on e Tax. I appreciated the speed obtainable using this e Tax procedure: all very efficient and superb layout at every stage.
3 comments
EtaxEtax Accountants
Thank you for the feedback! We love to hear it!
I DID ask you to phone me to discuss one of the important points about distribution from a Trust. You did not bother to phone me...so I presume you thought that the written word was sufficient . I WO... Read more
ULD request that you DO phone me however, because I want you to assure me that there are no possibilities of IDENTITY THEFT in our communications. I need you to treat all our communications with the greatest of confidentiality, particularly the supply to you of my TFN and bank account details. Thank you for your attention to this and your understanding .EtaxEtax Accountants
Hi Timgrerry,
Apologies for the delay ringing you. We do believe that one of our team leaders reached out to you to run through the security practices we employ at Etax which include banking grade SS... Read more
L encryption as well an ISO27001 security certification. Please don't hesitate to reach out to us if we can be of any further assistance.Similar opinion? Write a review on ieatwords.com.au!
Bad serviceNorth Western Region, NSW
Etax sucks more money
Etax sucks more money from my return, i did paid upfront fee but its still choose to took more from the return money. They're really greedy! It will be my last return using Etax service
1 comment
EtaxEtax Accountants
Hi, we're sorry to hear the fees you were charged were higher than you expected. We do aim to make the fees you are charged as clear as possible before you sign your return. We want to make sure you'v... Read more
e been charged the right fees and would like to review your return. Could you please send us a private message or email to [email protected] with the email address you registered with and your full name so we investigate further? Kind regards, Etax AccountantsSimilar opinion? Write a review on ieatwords.com.au!
peteSouth West, WA
it is so easy to do
i still cant believe how easy it is to do your own tax return with a little bit of help from there accountant and a fair bit cheaper too thanks etax
1 comment
EtaxEtax Accountants
Thank you for the review Pete, making tax easy is what we're all about!
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LeeanneHunter Region, NSW
- 2 reviews
- 1 like
Great
I havent used etax before and have had the same accountant for years. I thought I would try etax, it was nice and easy to follow, great lay out all information on hand.
1 comment
EtaxEtax Accountants
Thank you for the review Leeanne. We're so happy we could help!
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Introverts dream
I like not having to drive miles and get worked up.So this works great for the handicapped. It's also made catching up on those hard to track files lost in the past easy to track down and finalise back taxes
1 comment
EtaxEtax Accountants
Thank you for the review Scott. We're happy to hear we could help make doing your tax return that little bit easier!
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A rip off
Because I have my own ABN plus earn a salary they then charge $200 for the return and they didn't even do anything for my return. I did it all myself. They used to be affordable and a great easy way to do your return but now they've become greedy.
1 comment
EtaxEtax Accountants
Hi Jess, we're sorry to hear that you don't feel like you received value for your money this year at Etax. We do have an extra fee for sole trader tax returns as they are generally more complicated an... Read more
d take a lot more work on our end to review from a compliance perspective. That being said, if your business return is a simple one, we'd like to look at the fees you were charged and see if we can propose a resolution you're happy.Similar opinion? Write a review on ieatwords.com.au!
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JosieSouth West, QLD
Fantastic product.
Accurate, fast and very helpful. I liked the fact that there are qualified people
Going over your return and asking questions before submitting it to the ATO. Never have I seen a service like it. And so cheap
1 comment
EtaxEtax Accountants
Thank you for the review and for choosing Etax! We're happy to hear we could help make lodging your return so quick and easy!
Similar opinion? Write a review on ieatwords.com.au!
Great way to do tax claim
Thank you. Very helpful Easy to follow with all details available. I would recommend this to friends and family and use this again next year. The cost is reasonable for the service and help available
1 comment
EtaxEtax Accountants
Thank you for the review, making tax easy is what we're all about!
Similar opinion? Write a review on ieatwords.com.au!
Peter C.South East Queensland, QLD
Great way to do tax return.
It's so easy to do. They have done all the hard work you basically just have to ok the details they have already entered for you. They have got my vote.
1 comment
EtaxEtax Accountants
Thank you for the review, making tax easy is what we're all about!
Similar opinion? Write a review on ieatwords.com.au!
it's o.k
lodged my tax return over the line thru my computer so didn't ask anybody for help. The form is o.k. I didn't have any problem with filling it. So I can't say if naybody was good or not
2 comments
I wasn't aware I used your services. It is unethical to hide yourself first and reveal now. I thought I used government site.
EtaxEtax Accountants
Thank you for taking the time to reach out to us and we apologise if there has been any confusion between our brand and the free my-tax service offered by the ATO. Our accounting firm has been operati... Read more
ng at Etax.com.au since 1998 which is before the ATO released their E-tax software which they named similarly to our existing business. The ATO's version has been renamed 'myTax' to help distinguish the difference for a while now. Nevertheless, we're not our to mislead anyone into using our service and would like to speak with you to offer a resolution you're happy with. Can you please send us a private message or an email to [email protected] with the email address you registered with and we'll be in touch with you asap!Similar opinion? Write a review on ieatwords.com.au!
Shane WQueensland
Too easy
Was so easy to complete, like a walk in the park. I highly reccomend to anyone an everyone. Way easier than using an accountant and so convenient. I couldn't have imagined it being as easy as it was.
1 comment
EtaxEtax Accountants
Thank you for the review, making tax easy is what we're all about!
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Kevalin L.Greater Melbourne (Metropolitan), VIC
Fast, simple
This was my first tax return but It was very fast, the questions were simple and easy to understand. Would definitely use this again and refer to friends. Thank you
1 comment
EtaxEtax Accountants
Thank you for the review and for choosing Etax! We really appreciate the recommendation!
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So helpful, easy and quick!
Very user friendly and easy to navigate; everything was laid out logically and the info tips were super informative and helpful. Can't imagine having to do my tax any other way!
1 comment
EtaxEtax Accountants
Thank you for the review. We're so happy we could help!
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Excellent Service
My experience with Etax accountants is very quick and easy. The accountants are always very helpful and are always willing to help. I recommend Etax accountants to my family and Friends.
1 comment
EtaxEtax Accountants
Wow! Thank you for the glowing review. We're so happy we could help!
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So easy and so helpful!
It always makes the whole tax lodgement process stress free. It is easy to use. The follow up emails are very helpful and Im always impressed by the whole process and how professional it all is.
1 comment
EtaxEtax Accountants
Thank you for the feedback! We love to hear it!
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Very user friendly
This is a very user friendly program to use. The drop down boxes were very helpful. I would recommend E tax to friends and family. The fees are very reasonable also.
1 comment
EtaxEtax Accountants
Thank you for the feedback! We really appreciate it!
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Naomi R.Murrumbidgee Region, NSW
- 2 reviews
Moderately Easy to follow for a first time user
I found that this app was rather Moderately Easy to follow and simple to understand for a basic first time user, who dossent normally do things this way, very friendly and helpful
1 comment
EtaxEtax Accountants
Thank you for the review!
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Questions & Answers
Bentley R.asked
I did an amendment, and it told me I have to pay an extra $44 to make a claim of $2023. What’s the $44 for if it’s not guaranteed if I’ll get the $2023? Or am I wrong?
1 answer
EtaxEtax Accountants
Hi Bentley - thanks for getting in touch.
An amendment or Amended Tax Return is a second tax return lodgement where we send a new tax return to the Australian Tax Office letting them know the original return was missing some information. We do have a fee of $44 for this service which helps to cover the costs associated with preparing, checking and lodging the Amended tax return to the Australian Tax Office.
With regards to the additional $2023 you'd like to add to the tax return. Assuming it is an additional deduction or income missed off your original lodgement, the ATO will add that amount to your tax return and then re-calculate your tax refund based on the additional information being included.
We can give you a specific estimate of how much additional refund you'll receive by adding that $2023 to your tax return prior to lodgement so you can decicde if you wish to proceed. Please just send us an email to [email protected] with your full name and the email address you registered with. We'll then be able to find your return in our system and give you some more specific information.
Kind Regards,
Etax Accountants
Lawrenceasked
My tax file number please
2 answers
To log-in to your ETax files; you can use your email address, your ETax user name or your tax file number (TFN), Note - you don't have use your TFN if you don't want to - e.g. for privacy reasons.. You can create your own password.
P.S. I am an f ETax client - not an employee.
EtaxEtax Accountants
Hi Lawrence,
Unfortunately for security and privacy reasons we're unable to give out a Tax File Number, but there are a couple of options available for you to find it:
Log in to your Etax Account and open up a past tax return - you'll see it as the first field there
If you're unable to login then one of the following options should help:
- Look on your old PAYG or payment summary
- Look at an ATO document you received previously
- Ask the Payroll or HR department at your work
- Phone the ATO on 132861 (get all your ID ready first, because they will ask)
We're sorry for any inconvenience caused by not being able to give it out to you directly - please let us know if we can help any further.
Kind Regards,
Etax Accountants
Bekasked
Why isit that it's says on ya dam website hat if income isonly centrlink benifits no free applied but thee bkidy was mate u scammers dogyy n i think the tax board/ irs should be contacted. You guys at etax cn just murlipulate customer s just take more then u should u guys sont even so any work actually u scammers i waamt my money as i was charged more then i should of been
2 answers
Sorry Bek
I can barely understand your version of the English language.
I don't feel I am qualified to help you.
EtaxEtax Accountants
Hi Bek, we're sorry to hear the fees you were charger were higher than you expected. We do aim to make the fees you are charged as clear as possible before you sign your return. We want to make sure you were charged the correct fee and would like to review return. Could you please send us a private message or email to [email protected] with the email address you registered with so we investigate further?
Our Etax returns start from $69.90 for more info please see: https://www.etax.com.au/etax-fees/ Additionally if you have chosen to pay nothing up front we deduct our fee from the refund when it's issued by the ATO. If you have chosen this option there's an extra $27.50 processing fee involved.
We hope this information is helpful.
Kind regards,
Etax Accountants
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EtaxEtax Accountants
Thank you for the review and for choosing Etax! We're happy to hear we could help make lodging your return so quick and easy!