I have been fighting for weeks to get a refund of my cancelled flights to Europe. Etihad cancelled the flight but refuse to oblige to their own terms and conditions and provide a refund.
I have reached the limit, they won't reply to me anymore and have not even once stated any legal reason why they won't refund. A company must oblige to their terms and conditions, this is a legal requirement.
I'm disappointed and appalled by this lack of customer service.

I, too, have registered my interest for a class action against Etihad. What they are doing isn't right.

I will keep fighting for my money. Etihad has not provided the service, they can't keep the money!!

We booked Etihad flights from Sydney to Athens (due to fly this Friday), but Etihad cancelled our flight.
Etihad won't give us refund. We have been told to take the credit or lose all our money - how fair is that? We can't travel next year, so unless something is done, we will lose all our money. This is at best unethical, and at worst, theft. Shame on your Etihad! You could have at the very least provided us with the option of paying a modest cancellation fee. We will be joining the Slater and Gordon class action.

In the same boat as many others.

Etihad decided to cancel flights and are only offering a credit to be used within a timeline in which international travel for leisure will be almost impossible.

Have received no correspondence from Etihad, only found out about credits are chasing them up through a third party agent.

I have joined the Slater & Gordon class action against travel providers who are refusing refunds and suggest others to do the same.
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Will never fly Etihad again if their current position continues.

Booked 5 return flights from Sydney to Cairns with Etihad air miles ( had to buy 30,000 air miles to top up)
Flights cancelled by Virgin due to Covid 19, Etihad agreed by call centre to refund the airmiles. When the miles arrived in my account Etihad immediately expired them. Looking at these reviews Etihad are over in Australia, I will never use them again!
The call centre said they would be refunded, I have called twice, pointless! Nothing happens. [name removed] please don’t give me your cut and paste social media response!

I am a frequent flyer, going to Europe yearly. Flight booked for April 2020, Etihad cancelled, only one option was given flight credits, I need my refund !!!!!!!!!!!My experience this year was the final time I will never be considering flying with Etihad. You have lost me! never again

I booked flights directly with Etihad from Sydney to Barcelona return (Jun-Aug 2020). I called them up to get a refund since the airline cancelled the flights. I was told that the flights were refundable but there was a $550 cancelation fee which I obviously refused to pay (I'd be happy to pay for it if I had initiated such cancelation). Not giving a full refund for a service NOT provided goes against Australian Consumer Laws. I'll proceed to request a chargeback.

I booked a return flight with Etihad Melbourne to Rome to meet a cruise. Etihad then change the time of the flight by 24 hrs therefore I would miss my cruise.Then Covid 19 started and the flight was cancelled by ETIHAD not by me. They are refusing refunds. According to Australian Consumer Laws I am entitled to a full refund. Why is this not happening ?Etihad. You refund your customers in the UK and USA why not Australia???

Had return flights booked to Barcelona, cancelled by the Etihad and like many other customers on here they are refusing a refund. What good is a credit at this time when we don’t know if we’ll even be able to travel by June next year, let alone getting leave etc? I don’t understand how they can blatantly refuse to reimburse the consumer for a service paid for but not provided. Furthermore the inconsistency with EU and American customers being offered a refund is gauling.

Booked holiday in May to UK including cruise. Cruise company have refunded 90% of the cost, accommodation has been cancelled with no cost to us but ETIHAD will only give credits for flights that they have cancelled. These credits will more than likely never be used because of the timeframe for flying. We are not willing to waste any more money with this airline. This shows what they think of their customers. Hopefully with all the bad reviews they will have no customers left in Australia. If I could give zero stars I would

We booked in November 2022 to fly Australia/UK business class $17000 this May. Credit only being offered against their own contract. Class action required? We do not wish Etihad to hold this large sum we want a full refund. *Rose, please do not reply with contact social media or repeat your website blurb.

Etihad will refund fares if the flight originates in the US or EU as these jurisdictions have tough laws on airlines providing refunds when flights are cancelled by the airline. Not so for Australia. This is discriminatory. Seems Etihad only refund when forced to do so by regulatory authorities not out of any concern for or goodwill on behalf of the customers.

had a return ticket from Melbourne to Scotland booked ($1500 AUD).. after arriving in Scotland, Etihad cancelled the flights and went raid silent. did not offer an alternative way back home, let me stranded when have been instructed by the local government to leave. i tried to book a ticket and one way to melbourne cost me $4500 to get home to Australia. to this day the airline is refusing to respond to my e-mail. imagine a family of 5 going through the same thing.. it would have cost you over $22000 just to get home. and guess what. i met a New Zealand family at the airport who went through this because of this airline.. what ever you do.. don't trust or fly this airline. Fly Qantas.