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17 questions from our users

Amanda

Amandaasked

Hi, if the eukybear rub expired and haven't open it yet can we still use it?



2 answers
Euky Bear
Customer ServiceEuky Bear

Hi Amanda
As a therapeutic product, we can't guarantee any therapeutic effect after the expiry date unfortunately. Also, since we don't test on animals (or humans!) we're not sure if the expired ingredients will cause skin irritation or not. While it may be fine, we'd probably advise not to use it just to be on the safe side.
Kind Regards, Euky Bear.

Amanda
Amanda

OK tq very much

Sarah E.

Sarah E.asked

I would like to know exactly what is in the "special ointment base" i cannot find a list of inactive ingredients anywhere just the active ingredients. This is not very clear or transparent



1 answer
Euky Bear
Customer ServiceEuky Bear

Hi Sarah
Only active ingredients are required to be listed on the pack. The base is parraffin wax, which we're happy to let people know if asked. Hope this helps. Kind Regards, Euky Bear

Vanessa T.

Vanessa T.asked

Are they contain any petroleum?

1 answer
Euky Bear
Customer ServiceEuky Bear

Euky Bearub has a pharmaceutical grade paraffin as its base, otherwise known as petroleum jelly.
Kind Regards, Euky Bear.

subarna t.

subarna t.asked

can i apply it on my 3month+ baby's chest and feet?



2 answers
Kate
Kate

Yes you can apply to chest and feet i have used it on both my children at that age

Euky Bear
Customer ServiceEuky Bear

Hi subarna
Euky Bearub is suitable from 12+ months, however many parents have used it on baby's feet with no issues. You could also pop some on a tissue and tuck it into the cot, or rub it on the outside of baby's singlet.
If you've already used it on your baby, no need to worry. Euky Bearub has been around for over 40 years and it's only in the past couple of years the labelling laws have changed to 12+ months - our formula is the same and we've had no issues all that time :)
Kind Regards, Euky Bear.

C Chong

C Chongasked

Hi, my 7 year old likes to put Euky Bear under her nose (not inside) to clear her stuffy nose. Does that cause any long term problems? Her skin is not sensitive to the menthol/eucalyptus oil.

No answers
Pia

Piaasked

I have been using this just outside of my nostrils every night for years as it helps me to sleep. Now I have just read that it’s not supposed to be on face or even nostrils. How come? I haven’t had any problems since. Anything I should be aware of?

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi Pia
We have never recommended Euky Bear around the nostrils or anywhere on the face. This is because the ingredients, including eucalyptus oil and menthol, can be irritating or inflammatory to the eyes or the delicate mucous membranes inside the nose. We are required to include these warnings on our product information.
If you have no issues, and are happy to continue doing so that's fine - but if you do experience any discomfort or irritation please flush with water and discontinue.
Kind Regards, Euky Bear

John

Johnasked

What to do if you get it in your eyes?

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi John
Flush with water, and seek medical assistance if irritation or discomfort continues.
Kind Regards, Euky Bear.

Netty

Nettyasked

Can I use Euky Bearub on my 6 month old daughter and were on the body is it best to rub it on

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi there Netty
Euky Bearub is suitable for use as directed from 12 months. If you already have a tube and would like to use it, you could apply a little on the outside of her singlet on on her socks, but it's 12 months+ for use on skin. Kind Regards, Euky Bear.

Emma B

Emma Basked

I accidentally put out of date euky rub on my daughter. Will this harm her in any way?

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi Emma,
It shouldn't be a problem. Euky Bearub is a gentle formula and if she never had skin reactions from Bearub previously, she is unlikely to show any new symptoms now, even if it is out of date. If you have any concerns you could always see a pharmacist or doctor, but it is highly unlikely there will be an issue.
Kind Regards, Euky Bear.

Emily

Emilyasked

I've been using this product on my 1 year old twins chests when they are sniffly but have read some comments it's not suitable for children under 2. Is this correct? I'm hoping I haven't harmed them in any way?

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi Emily
Euky Bearub is suitable for use from 12 months.
Hope this helps! Kind Regards,
Euky Bear

dmm

dmmasked

can I use Euky bearub on my 6 month old baby?

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi dmm,
Yes, Euky Bearub is suitable for all ages. However, we usually recommend for babies under 12 months to apply it to the outside of their singlet, just because some small bubs can be sensitive to the essential oils directly on their skin.
Kind Regards, Euky Bear.

Palagi

Palagiasked

Hi, just wondering if I can put euky bear chestrub on my son's feet every night even when his not sick will it effect him just thought maybe he won't get sick if I do it like that ?

2 answers
Euky Bear
Customer ServiceEuky Bear

Hi Palagi,
It would be nice if it worked like that! But Euky Bearub won't prevent colds.... no product can, as colds and flu are caused by viruses. It can only help comfort and soothe when he's already sick. We'd recommend frequent hand washing, a healthy nutritious diet, keeping surfaces clean at home and avoiding contact with children and adults who have colds as the best defence against illness.
Of course, if your son enjoys the smell of Euky Bearub there is no reason you can't use it every night just for the nice aroma!
Good luck & Kind Regards,
Euky Bear.

Palagi
Palagi

Okay thankyou, didn't think of that but also i have one more question how come im not recieving the email that it keeps saying that I need to confirm email, I've put the right one in but not recieving the email

Shefali

Shefaliasked

Hi can it be used on a 3 month old baby ?

2 answers
Euky Bear
Customer ServiceEuky Bear

Hi Shefali,
Euky Bearub is suitable for all ages, however for babies under 12 months old we recommend dabbing it on the outside of their singlet rather than directly on skin, just as a precaution because some newborn's skin can be sensitive to the essential oils. Hope this helps, any further questions please give us a call on 1800 655 841.
Kind Regards, Euky Bear.

Saran
Saran

Hi shefali you can use on baby dress which soothes them .. It would be strong to apply on their skin directly so better avoid on skin

Shar

Sharasked

Is this product available in Canada?

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi Shar, sadly no, we don't have distribution for Euky Bear in Canada and no immediate plans to. You may however, be able to purchase it through an Australian online chemist who offers international shipping. Try Chemist Warehouse... www.chemistwarehouse.com.au. Kind Regards, Euky Bear.

Peiyi

Peiyiasked

Hi, my baby girl who is only 3 weeks old is having a cough and running nose.

Is the euky bearub suitable for babies of her age or too strong ? To apply on her clothes as suggested by many reviewers above ?

No age gp limited indicated on the box of the chestrub..

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi Peiyi, Euky Bearub is technically suitable for all ages (and there's no requirement for an age recommendation on the box), however we like to think of ourselves as a responsible company and anecdotally,we've found some babies do find it too strong. Newborn baby skin can be very sensitive, so in all our website and marketing materials we usually recommend to use on baby's singlet under the age of 2. Ultimately it is up to you to decide, however for a baby that young, we would suggest a steam vaporiser is the best treatment for colds, Euky Bear has one which you should be able to find at your local pharmacy, or online at www.eukybear.com.au. It's a good investment and has a 5 year warranty. Call us if you need any more info - 1800 655 841. Hope this helps! Euky Bear.

Ash-111

Ash-111asked

My son is 4 months old and has already had this cold that's going around 3x. It stops him from sleeping cause he cannot breathe. I was wondering if it was ok to rub in a little bit on his back and feet but on his singlet on the chest?

2 answers
Pseudonorm
Pseudonorm

My mum used to make a Vicks sandwich using 2 layers of cotton and spreading Vicks between them, then pinning it to our pj's.
It worked a treat. You can use eukybear rub in the same way.
The "eukybear sandwich" can be removed if it gets too minty. Hope your son feels better soon :)

Euky Bear
Customer ServiceEuky Bear

Hi Ash - that's great advice from Pseudonorm above. A Euky Bear singlet sandwich! Love it. We don't recommend Euky Bearub be used directly on the skin under 2 years old, not necessarily because it's harmful but the product does contain menthol and essential oils and baby's delicate skin can be very sensitive. Ultimately it's up to you, but if using Euky Bearub on younger babies, please be sure to just use a small amount and observe carefully. Another option to help the sniffles is to use the Euky Bear Steam Vaporiser running in the room overnight. The warm steam helps open up the airways and make the mucous thinner so it's easier to expel - it's all natural and safe for all ages too.

brian

brianasked

I have never noticed this product before / which shops sell it? -as it appears I am coming down with something

1 answer
Euky Bear
Customer ServiceEuky Bear

Hi brian, sorry for the late response - assume you're over your cold already! Euky Bearub is available at most pharmacies, or online at www.eukybear.com.au.

It's also in Coles, in the medicinal aisle. Hope this helps :)

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