Everdure by Heston Blumenthal CUBE Questions & Answers
- MPNs: HBCUBEG, HBCUBEK, HBCUBEO and HBCUBES
19 questions from our users
Hi
We have had an Everdure cube for a number of years
To date we have only used recycled charcoal from our wood fired Pizza oven and have had no problems
Last night we used Blumenthal charcoal to the same amount as shown in the instruction video
The result was extreme heat through the bottom of the bbq to the extent it actually burned and destroyed the plywood base it was sitting on. We have used the same board many times in the past with only a slight discolouring.
Also the paint blistered on the base plate
Can you advise if there is a solution please Ian
Hi Ian,
Please email your details and photos of your concern to: [email protected]
we will then be able to assist you further....
The company that supply Everdure contacted me very promptly the next morning
They asked for photos to confirm my situation
After a short consideration they offered to replace my Everdure Cube as a goodwill gesture...
Good afternoon Ian, we are happy to assist when we can.
IS the cube the same as a hibachi? Thanks
Good morning Joanne, as we are not the distributor or familiar with the Hibachi . We would be more than happy to send you a specification sheet for the CUBE or you can visit our website . If you would...
Read more like us to send a specification sheet to you please send your email detail to the following email. The team at Everdure by Heston Blumenthal. [email protected]
Hi can you place the lid on the cube while the coals are still cooking after use?
No. The lid is in two parts: a plastic storage unit, and a bamboo laminate lid. Neither would stand being exposed to direct heat.
In a pinch, you could invert a disposable aluminium baking tray?
The unit does not have a lid that works like a 'kettle' bbq, as dwscott77 said, I thought a square baking tin as a lid (to cook with), it does not work with the clips though.
Thanks this was more to cover once you finish cooking but while the coals are still cooling is it safe to put the lid on or should the lid stay off until coals are fully cooled?
Hi can you place the lid on the cube while the coals are still cooking after use?
Hi guys, how do you know what bench tops will withstand the heat of the everdure? If I was to get a piece of timber would that suffice? I used my cube on grass (I wasn't aware I couldnt) and it left a big black square of black burned grass. Just worried about which tables etc are okay to use it on?
Good afternoon Nicole, thanks for your enquiry, it is recommended that the surface be able to withstand 80 degrees plus the ambient temperature eg. if weather is 20 degrees surface must be able to han...
Read moredle 100 degrees. if we can assist you further please give us a call on 1300 739 033. The team at Everdure by Heston Blumenthal.
How much smoke does this produce. I don't want to smoke out my neighbours balcony
Hi there Paul, thanks for your enquiry, the amount of smoke produced will depend on the amount of charcoal that you use. In general they are not that Smokey. If you would like to discuss with our tec...
Read morehnical team please feel free to contact us on 1300 739 033. The team at Everdure by Heston Blumenthal.
Has anyone else had trouble with the Tan pvc straps peeling on their Everdure Cube bag, Everdure asked for photos which I supplied to no avail, surely a $150 bag should last longer. Looks like no warranty for this happening.
Good morning Diane, thanks for contacting us with regards to the bag for your CUBE our team are contacting you to discuss a replacement. Please contact us if we can assist you further. The team at Everdure by Heston Blumenthal.
Can the chromed open grill in the Cube go in the dishwasher?
Hi there, is there going to be a hood or other accessories specific to the cube?
Hi Ben,
There's no plans for a hood as it's important the top remains open for ventilation. As for accessories, yes we have a CUBE travel bag that is specific to the product, which you can see here: ...
Read morehttps://www.everdurebyheston.com.au/accessories_details/CUBE_Travel_Bag
Can you use the cube inside with the right coal?
Not recommended, although the cube is small the charcoal will still produce smoke and fat flare-ups during cooking.
DD
Hi There,
The charcoal will produce smoke, therefore the CUBE is an outdoor grilling product that should be used on an outdoor table made to withstand 80°C above ambient temperature....
Read more Kind Regards, The Everdure by Heston Blumenthal Team
I love this bbq but the inside of mine is orange I can’t for the life of me get it clean once I cook on it :/ just have horrible black stains everywhere help!
All I use is gumption and a green scouring pad. Comes up like new. I also line the tray and sides with foil each use.
Can you smoke meat, chicken and fish in the cube?
Hi Berry, the CUBE is for direct grilling over charcoal. The lid splits into a food grade storage container and serving board, it is not a hood to use during cooking to 'smoke' food. However, by cooki...
Read moreng over charcoal your food will have a smoky flavour. If you had any other questions, please don't hesitate to email the team at [email protected]
Hi!
Is the stated Width of the CUBE (42.5cm) to the end of the CUBE itself or does it include the handles as well?
Good morning,yes 43cm includes the handles on the CUBE, if you ever need further assistance please feel free to contact us.
The team at Everdure by Heston Blumenthal.
Is there a lid accessory that can be purchased for the cube? Used ours for the first time yesterday and had th most delicious tender meat, however used an oven tray to form a lid on the top
Hi Kylie, I asked this question from the sales person and their response was it was not designed to remain enclosed and you could damage the unit if you put a lid on it. Especially one that doesn't al...
Read morelow the fire to breathe as it will obviously extinguish it with little to no air. However it sounds like you got away with it so maybe this is where practice rules over manufacturer's recommendations.Hi Kylie,
As the CUBE is a charcoal BBQ, it's been designed for open grills to allow ventilation, as well as smoke to escape. We wouldn't recommend enclosing the whole area, however you can use a s...
Read moremall pan or pot if you needed a hotplate surface, as long as it leaves the majority of the grill open. If you use this method, please ensure the small pots/pans are safe for open fire cooking, for eg cast iron.
We’ve had 2 Fusions now and both keep shorting out our circuit board on the house, we’ve tried different switches on separate circuits but same issue. Any help?
Hi DonyK - we responded to you via private message this morning, if you could kindly send us your email address and mobile number, a member of our Technical Service Team can investigate and get the el...
Read moreement in your FUSION sorted for you. Alternatively, you can also email us at [email protected]
If we place the cube on a plastic table will the table melt ?
Do we need to place a piece of fibre cement sheet under the cube for safety?
Hi Caz, we recommend checking the specs of the outdoor table as the CUBE BBQ can be placed on any surface that can withstand to 80°C above ambient temperature. For further information about the operat...
Read moreion of the CUBE please refer to the user manual that came with the product, if you require another copy of this, please don't hesitate to let us know. Kind Regards, The Everdure by Heston Blumenthal Team
I used the cube yesterday and have spent a long time trying to remove the black mark inside the cube. Is there a quicker way to remove the mark? I also have difficulty in trying to remove the charcoal tray. I am using the 100% natural lump charcoal.Is there a guidance to light up the cube. I have found that my food darkened with the grimes on the Rack.
Hi Elizabeth, for more stubborn marks we recommend using a little baking soda on a wet sponge (we don't recommend using abrasive cleaners).
The charcoal tray can be removed if you turn the CUBE to ha...
About to use mine for the first time this weekend - about how long does it take to get to cooking temperature?
Give time for coal to be red hot then its breeze based on meat and size. But its worth it. I know 1st time i was too excited to get going and it took longer as coal was not at right temp. enjoy Aus day and have a great weekend.
Hi Bron,
It will depend on how much charcoal you will be using, but you should generally allow 20mins from the time you have a flame going. For any other tips on ignition, please don't hesitate to contact us at [email protected] ...
Read more Kind Regards, The Everdure by Heston Blumenthal TeamGet an answer from our members and Everdure by Heston Blumenthal representatives
Other Charcoal BBQs
Extra Information
Other Charcoal BBQs
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.