Good Job
Did a great job with the cleaning of my couch and chairs which were quite dirty. Polite and friendly service. I have no hesitation in procuring this company for future cleaning requirements.
1 comment
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HannahPerth, WA
- 3 reviews
Excellent Service
Punctual, thorough carpet cleaning service, fast
Had an opportunity to review the word done and was satisfied Thank you very much will use this company again in the the the future
1 comment
Mike D.Fantastic Services
Dear Hannah,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Joanne V.Perth, WA
Perfect job
Divram arrived on time, he was polite and efficient. He cleaned the carpets and some couches and chairs. The finished job was great. I have no hesitation in recommending this company.
1 comment
Mike D.Fantastic Services
Dear Joanne V.,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
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A M.Perth, WA
Do not use this company! Waste of time, money and worst experience I have ever had.
I used this company for an end of lease clean and at this stage I was 6 months pregnant. When I booked the clean what I was initially promised and what I paid for did not reflect the receipt and had items missing from it. I called back and they gave me a whole heap of items that would not be included in the clean. When I told them that’s not what I was initially told, theY told me that I was assisted by a trainee and was given incorrect information. I had to go with it as the clean was booked for the next day.
The cleaners told me they were on ...Read more
3 comments
Mike D.Fantastic Services
Dear A M.,
Thank you for contacting us.... Read more
We do hope that after discussing the matter with our customer care team, they were able to clarify everything. Additionally, it would be great if you can accept the compensations provided, due to the issues, as a small token of apology. We remain at your disposal, if there is anything else that we can assist you with! Kind Regards, Fantastic ServicesDear Mike D,
I have not discussed this matter with your customer care team as I have not had a call from any representative.
This is an example of another lie made up by your company.
Mike D.Fantastic Services
Dear A.M,
We appreciate your privacy and we have not bothered you with phone calls after you requested to have your details deleted.... Read more
As a company, we aim at full client satisfaction and that includes trying our best to resolve amicably any disputes raised by our clients. Therefore our team has proceeded with their attempts to address your concerns and offer a fair solution over email. We are grateful for your time and responses over the course of the last week. While we understand the initial inconvenience can not be erased, we were hoping that the offered compensation has shown that we intent on assisting in the best way we can. Please accept our sincere apologies once again and rest assured that our team is still at your disposal. Kind Regards, Fantastic ServiesSimilar opinion? Write a review on ieatwords.com.au!
AByrnePerth, WA
- 2 reviews
Worst experience I have ever had with a company.
I booked fantastic services to do a vacate cleaning on a property I was moving out of. They were booked to arrive at 9am. The night before they text and moved it to 3pm. At 3pm no one arrived and after waiting and contacting them they said they wont be there until 4.30! At 4.30 the cleaner rang and said they wouldnt be there until 6. I spent the next hour trying to contact a manager at their office to see what was going on. They wouldnt put me through to a manager and kept saying a manager would call me back in a few minutes. No manager ever ca...Read more
lled me back. At 6pm, the cleaner called and advised she didnt have time to come at all. So I was left with no notice to find someone else as I had to give back the keys the following morning. And to make it even worse, they have charged me $379 although they never even showed!!!! No manager has called me to apologise, to follow up on my complaint or to advise they will be giving me back my money.1 comment
Mike D.Fantastic Services
Dear AByrne,
Thank you for your patience with having your case followed up on by our customer care team.... Read more
Again, please accept our apologies for the issues and inconvenience caused. We do hope that the compensation provided is satisfactory and we will be able to provide services for you in the future. Kind regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
RobertPerth, WA
Had my issue resolved
I was initially unhappy with the cleaning done by this company but management were good and responsive and gave me a partial refund. I was impressed by this. So I am giving 4 stars.
3 comments
Mike D.Fantastic Services
Dear Robert,
Thank you so much for allowing us to follow up on our missteps and we do hope that we will have you as a customer for the future as well. ... Read more
If there is anything else that we can do to assist you, please do not hesitate to contact us at any time convenient for you. Kind Regards, Fantastic ServicesYes I will give Fantastic another go when I next need a cleaner.
Mike D.Fantastic Services
Dear Rob,
That would be great! Thank you so much.
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Very good clean throughout
Cleaners arrived on time and were very conscious with attention to detail. House was left extremely clean and smelled beautiful. Would definitely recommend to anyone else. Fantastic cleaners were fantastic.
1 comment
Mike D.Fantastic Services
Dear Sharni,
Thank you for rating your experience with us. We are looking forward to hearing from you again and providing you with even better service next time! ... Read more
Kind regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Debbie B.Perth, WA
Fantastic
Have a very sick husband. Was apprehensive about getting cleaners in. Two young men from fantastic services came done all the jobs i've been unable to do. Both men polite and professional. Would highly recommend
1 comment
Mike D.Fantastic Services
Dear Debbie B.,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help you out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Danh LePerth, WA
Great service and detailing cleaning
They provided excellent customer service and put alot afford in cleaning. Very detailing.
The real estate agent was very picky but Fantastic Services dealt with her very great and they went above and beyond to ensure that I would get my bond back
1 comment
Mike D.Fantastic Services
Dear Danh Le,
Thank you for providing us with your feedback!... Read more
We appreciate the fact that you have taken some of your personal time to share it with us and we are glad that we have been able to make you another happy client of ours! Let us know if we can assist you with anything else! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
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YandePerth, WA
- WA, Perth - Cleaning
- Verified customer
Very good
The cleaners were on time and I was able to track them before they arrived. They did a very good job no re-cleaning required by property manager. Vacate clean excellent
1 comment
Mike D.Fantastic Services
Dear Yande,
Thank you so much for your kind words!... Read more
It makes us really happy and motivated to see that you and your property manager are both satisfied with the service! Please do let us know if you need more help with another cleaning! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
J.D.Perth
Feel sure will be better next time
Did not have a positive experience or good outcome with oven cleaners for a number of reasons however there was immediate and good follow up by Fantastic Cleaners. They completely understood my issues and agreed that the cleaners in question needed to be more competent and professionally prepared. I understood that they outsourced some formation of their cleaners and so were sometimes not fully in control of the level of service and consistency they would like to be able to offer. They showed seriousness and consideration in offering me a refund which I accepted. In my experience they are a company that will listen on a one to one basis and have no problem engaging them again when I next have a need, perhaps not for ovens.
1 comment
Mike D.Fantastic Services
Dear J.D.,
Thank you for giving us another chance!... Read more
We are so grateful for your patience and the time spent with us while resolving the matter! Hoping to hear from you soon, we remain at your disposal if there is anything else that we can assist you with! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
- WA, Perth - Cleaning
- Verified customer
Ok but not great
Last time I hired you the cleaners were outstanding. Really the bathrooms were brilliant. This time the job was good but not great.
1 comment
Mike D.Fantastic Services
Dear Kerry Smithies,
Thank you for providing us with your feedback!... Read more
As we aim to always improve our services, this will be taken into consideration when the evaluation of our team begins every week! We apologise for not meeting your expectations this time and we hope that you can give us another chance in the future! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fantastic Services
AdsPerth
Woeful - don't do it!
If I could give no stars I would!
First they rang an hour before the clean to reschedule for another day. Secondly, its website states that the whole of the oven would be cleaned. When I pointed out that they had missed the top of the oven, one of the cleaners became argumentative stating "it is impossible" and "we don't clean the top of the oven"- this is utterly ridiculous, why would I employ cleaners that don't clean the top of the oven!? I then reminded them about the website and was then told "it is not my problem". The female cleaner ...Read more
even had the audacity to roll her eyes at me when I insisted she keep going because it wasn't clean enough. One of the cleaners then took the roof of the oven with scraper (he did not ask me first) that scratched the protective coating off. They eventually left without the oven being cleaned in full, racks were still not 100% clean, and the stove top still had grease patches. Two of them also told me they were uni students that were helping out- definitely not professional cleaners! It also took days to get in contact with management to discuss the invoice. They have now offered to not charge me anything, however I am left with the cost of repairing my oven (if it can be) which will no doubt cost more than the clean itself. Sub-standard clean, argumentative staff, inexperienced cleaners, lacklustre customer service. DON'T WASTE YOUR TIME OR MONEY! I will NEVER use this company again.1 comment
Mike D.Fantastic Services
Dear Ads,
Thank you for sharing your feedback with us!... Read more
We have been trying to reach you, in order to assist you with the repairs, however to no avail. Please feel free to contact us at a convenient for you time. Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
FrancesMelbourne
- 2 reviews
- WA, Perth - Cleaning
- Verified customer
Best gardener ever!
Josh came from Fantastic Services to undertake garden maintenance and is the best gardener we’ve ever had! Polite, on time, thorough and professional!
1 comment
Mike D.Fantastic Services
Dear Frances,
Thank you so much for your feedback!... Read more
We will definitely make sure that Josh is aware of your comments and kind words! Let us know if we can help you out with anything else! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fantastic Services
Sabrina PickeringMelbourne
- WA, Perth - Cleaning
- Verified customer
Good clean overall
The cleaners arrived on time and with their equipment. The unit looked clean overall but on closer inspection there were little details missed eg. The shower and bath have never looked whiter but the dust along the top of the tiles above the shower and on one of the skirting boards was missed. The floor was mopped but there were still small dirty spots left (which just needed a little extra pressure rather than just a brush over. In some instances they cleaned around things rather than lifting and cleaning the surface underneath). A little more attention to detail would have made it an excellent experience and worth the money that I paid.
1 comment
Mike D.Fantastic Services
Dear Sabrina Pickering,
Thank you for providing us with your feedback!... Read more
Please accept our apologies for any inconveniences caused by having the team not paying attention to the details! Based on your feedback, we will make a follow up on them with our Quality Control Manager to make sure that this will be avoided in future! We remain at your disposal should there be anything else that we can assist you with! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Fantastic Services
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Hit and Miss
When my baby needed to be in hospital for 4 months a friend got us 2 x cleaning services to give us a break.
The first clean was awesome, I had to rush to the hospital that day but the cleaners were accommodating and locked the door behind them but when I returned the whole house was spotless. They even let me know 30mins before they finished by giving me a call.
Unfortunately the second time I used them it was the complete opposite. Our house was very neat and just needed a light dust, vacuum, shower screen wipe down and mop. Our kitchen wa...Read more
1 comment
Mike D.Fantastic Services
Dear Bop,
Thank you for providing us with your feedback and the opportunity to make a follow up on the inconveniences caused!... Read more
We apologise for the hassle created around the appointments and we hope that we can still get another chance to prove ourselves in the future! We remain at your disposal should there be anything else that we can assist you with! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
Fantastic by name, Crap by service
I had a long standing house cleaning booked for our house. We are selling the house and moving interstate. I had limited time available due to work commitments. I had a booking for 15:00 for 2 hours. 15:15 came and went. I called and asked what was happening. I was told that the cleaners would be there between 15:00 & 16:00. That in it's self was not acceptable as I had other commitments for 17:30. The guy then called back and came up with some excuse and that the cleaning team wouldn't be able to attend. Keep in mind, I booked the cle...Read more
aning specially due to moving out of the house and had a limited timeframe. I was asked if I would like to reschedule. Ok how about the next day? They were not able to help me because they were fully booked! I was booked the for the Wednesday and they didn't show and then couldn't fit me in on the Thursday? They took no ownership of their problem. DON'T book with Fantastic Cleaners if you want reliable service.2 comments
Following on from this review that I posted. I was contacted by the company. They have offered suitable compensation and I am happy with the resolution. It's more in line with my expectations.
Mike D.Fantastic Services
Dear Lance,
Thank you for providing us with your feedback and the opportunity for us to redeem ourselves!... Read more
We appreciate your time and patience spent on this, while we were resolving the matter! We remain at your disposal should there be anything else that we can help you with! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
- WA, Perth - Cleaning
- Verified customer
Don't waste your money...
I booked these guys for my end of lease clean. The gentlemen I spoke to over the phone seemed polite and professional, so I thought I was going to get that same service all round-- not the case. The cleaners seemed to rush through the job, the bathroom in particular looked completely untouched afterwards. I had to re-vacuum and re-wipe over all surfaces, as there was dirt and marks left throughout my apartment (particularly on the chrome/stainless steel surfaces). They also left lights on and the security door wide open upon leaving, which I wa...Read more
sn't too impressed by. I gave them the chance to come back and fix the couple of issues my property manager pulled them up on following my final inspection. After a lot of back and forth, and them claiming they had made contact with the necessary parties to organise said re-clean (when they hadn't) they agreed to come in a couple of days to finish the job. The team that attended were completely unprofessional, they showed up late-- so late in fact that the new tenants had already taken possession of the property and started moving in. They rushed through the re-clean, awkwardly cleaning around the new tenants belongings and complaining that they weren't even supposed to clean the areas to be re-cleaned in the first place (untrue, as it says on the cleaning schedule that it is supposed to be included). The apartment still isn't up to scratch after 2 visits... for a few hundred dollars, this is not the standard I would expect. Save your money and go somewhere else, I wish I had.1 comment
Mike D.Fantastic Services
Dear Em_,
Thank you for sharing your feedback with us!... Read more
We are happy to see that the matter has been resolved and we look forward to hearing from you soon. Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
LeandraPerth Western Australia
Disappointed!
This was the first time booking this service and they failed to show up. And having received multiple emails to confirm, the service did not show or phone to let us know they weren't coming. They have completely wasted our time with phone calls to find out what was going on and we have not received anything for our effort.
1 comment
Mike D.Fantastic Services
Dear Leandra,
Please accept our apologies for the inconveniences caused! ... Read more
We would definitely like to make a follow up on this, however, we are experiencing some difficulties in locating your file! Would you mind getting back to us with your booking reference number or your contact details? Looking forward to hearing from you! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
NilsTom Price
Extremely disappointing service
When you call them for a quote they tell you one thing and when the actual cleaners turn up they tell another thing. I booked them for an end of lease clean just two days before I had to handover the keys and the cleaners refused to clean . Help desk wasn’t helpful when I called them up and was very disappointed and frustrated as I had to find another company to do the clean in two days.
1 comment
Mike D.Fantastic Services
Dear Nils,
Thank you for informing us of the unpleasant experience you had with us!... Read more
We regret hearing that our technicians behaved like this on site and ended up with refusing to start the cleaning, even though they knew that it was urgent! We would definitely like to make a follow-up, however, we are experiencing some issues with locating your file in our system! Would you be able to get back to us with your contact details which the file was saved under or your reference number of the booking so that we can take appropriate actions and resolve the matter for both sides? Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Littleflower A.asked
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
2 answers
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
Kind Regards,
Fantastic Services
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Mike D.Fantastic Services
Dear Madge,
Thank you for sharing your feedback with us!... Read more
We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic Services