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toddmark2South-Eastern Region, NSW
Only use FTA if you can’t find anybody else!
If you are looking for a quick turnaround on your tax return, or timely and appropriate advice on your tax liabilities, then you might be better served by someone else. Having dealt with FTA for over 10 years, I was already quite accustomed to the lengthy delays associated with getting my individual tax returns done each year. However its treatment of my 17/18 return warrants special mention, not least because of the 7 separate emails (relating to its completion status, and the associated invoice for preparing it) that were all completely ignor...Read more
ed. Worse still was the complete lack of information provided about all of the options available to me to settle my outstanding tax obligation (this was explained away to CPA Australia as being entirely my fault, as I hadn't mentioned to FTA that the necessary funds ie $30K+, were in a 'term deposit' [and not 'ready cash' in my wallet]). If after reading this and you are still minded to go there, then do yourself a favour by ringing ahead. My personal experience of dealing with them over the years is that the office is quite often unattended for days at a time, and their response times to my telephone messages have been mediocre at best.Similar opinion? Write a review on ieatwords.com.au!
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