After sustaining an injury and getting a doctors note they refused to help with fees or even canceling my membership without the cancellation fee. While we were in disagreement they still snuck out money from my account, including late fees without contacting me which they usually did. They have taken more than the cancellation fee after I explained I’m out of work due to this injury and don’t have much money anymore. They are fake and heartless people who only care is money. Worst gym ever and recommend no one to join them.

I joined the gym for $30 per week and I was told nothing about the joining fee I asked several times about when they will take the first instalment instaed out of a blue a whooping $270 was taken from my account without notice. I am very disappointed with lack of information I would have joined the gym fully aware not to be surprised like that.

I absolutely love this place. A great environment and all the staff members are really lovely and helpful! Would highly recommend this place

Be careful when looking for a gym to join ladies!
I was considering joining over a year ago but decided to go with another gym. Since then, I have received multiple text messages and phone calls from their customer service representaitves even after 'opting' out.

I signed up for Fernwood, then changed my mind about it the day after. My brother said that at his gym, the cooling off period requires no fee, but Fernwood charged me a hefty $50 for cancelling WITHIN the cooling off period. When cancelling, the employee degraded other gyms to get me to stay by saying "men will be staring at you at other gyms". It's also unreasonably expensive. Every other gym around me that I visited charged <$15/week; Fernwood charges $22/week for the same facilities.

Been going to the one in Perth for just over a year now and I have no complaints. The service is always friendly and they offer a great range of fitness classes.

Love love love Fernwood Ferntree Gully, all of the staff are wonderful and super supportive, fantastic group fitness classes very clean gym. Always adding new pieces of equipment...i would highly recommend!!!!!

Love Fernwood Shepparton. It's clean, very friendly, and staff are helpful. Very encouraging and supportive. Wouldn't go anywhere else. Highly recommend

Stay away from Fernwood at Hornsby. Been a member for 12 months all smiles when I signed up then the reality sunk in unhappy staff classes equipment is unsafe and broken kept being over charged complained numerous times and I was always met with rude condescending staff . Owner finally called me after two months was not interested in my feedback very dismissive only rang to get me to resign as my membership had expired. Also very rude and uninterested. Money hungry. Be careful buyer beware. So glad to see the back of the place. Worst experience ever

Highly recommend Fernwood Ryde as a longtime member who appreciates the faculties, friendly staff, classes and personal monthly free training.

I joined Fernwood Hornsby at the beginning of the year. Yes they tried to get me to sign up to programs which cost more but they weren't overly pushy when I made it clear I wasn't interested at the time. Staff are friendly, amenities are clean. Everything is usually stocked well. Equipment that was out of order has been replaced by new machines. I'm very happy and just go in and do my thing so I haven't had any issues so far.

Lovely clean bathrooms, staff wonderful, but then I tried a dance class on the carpeted aerobic room floor. It’s stinky, feet sink into the carpet instead of bouncing, and shoes stick like Velcro. I have no fallback aerobic class now. If I had realised this I actually would not have joined. Other than that which is my huge disappointment, it’s quite good. No kiddies, no pool, no poseurs, just ladies getting strong and fit.

Horrible experience- they hide behind their contract when their own customer service team messes up. Having to go to VCAT to get money back. Process has dragged in for 4 months! DO NOT go here! Staff never available for working people, shoddy record keeping, change rooms are dirty, depressing and unprofessional place. Kept billing me for 2 months after cancellation responsibilities ended. Refuse to refund!

Hey y'all,

I don't know why you all choose to bag Fernwood out so much.... Listen to yourselves, aren't we adults?
Have an opinion, but choose how you express it carefully.

I think Fernwood has its pros and cons but overall, is a great gym. We go there to get fit, not for royalty service. And if anyone is frustrated about the price, there's plenty of other gyms.
The equipment is top notch, and amenities are awesome, and can I just say that the taps have cold water and for that I am eternally grateful!

Keep up the good work ladies, keep improving and keep up the positivity!

Continued to take payment from my bank even with a casual membership that I canceled for medical reasons, such bad customer service to deal with. Another money grabbing company