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Priscilla J.
- 2 reviews
DO NOT JOIN!!!
DO NOT JOIN FERNWOOD ROCKDALE!! Originally joined for Pilates reformer and they had a no joining fee special and was persuaded to join then and there. After thinking it through after one night, I decided I didn’t want to be in a class with 11 other people and wanted a small group for a more focused session. I went back to cancel my membership in person within the cooling off period and they wanted me to bring welcome pack back. Mind you, I had baby in tow and the pack only had 1 magazine and 3 leaflets. Can’t believe how petty a gym can be!!
...Read more
1 comment
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ash.sCanberra 2600, ACT
- 3 reviews
once they have your phone number they wont stop calling.
very annoying i entered a facebook competition that popped up and it ended up being just a scam to get my number now they wont stop calling me, every single day ive blocked the number and they still somehow get through. this is worse then telemarketers its beyond a joke.
1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Ash, sorry to hear you have had a negative experience. If you could please send through an email to [email protected] with your full name, phone number and local Fernwood w... Read more
e can easily remove you from communications. Thanks so much, Fernwood team.Similar opinion? Write a review on ieatwords.com.au!
Happy camperGreater Melbourne (Inner), VIC
Not good
The st Kilda gym is very average. There are weight Machines that have been broken since I joined in 2018 that have never been fixed. I have raised it with staff members and they ignore it. The paid group training sessions overtake the already cramped weights section, and monopolize equipment the gym only have 1 of. It’s incredibly frustrating to be paying good money when the services are below expectations. The air conditioning for example was out of order for in excess of 3 months during summer. I chose this gym because I love being able to go to a women’s only gym however I can’t put up with all of this any longer and am cancelling my membership.
1 comment
Fernwood FitnessFernwood Women's Health Clubs
We're sorry to hear you are disappointed with the facilities at our St Kilda club. Our member satisfaction is of the up most importance to us at Fernwood. If you would like to discuss your concerns fu... Read more
rther please send an email to [email protected]. Thank you, Fernwood team.
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Only care about the money
Fernwood Woden - half the staff are good quality - hence the one star. However, this doesn't make up for the rest of the staff that are unprofessional, money focused and inconsiderate. From the moment I signed up it was problematic - incomplete consultation, incorrect information and introductory services (pt sessions) not provided. Anything that is outside of normal classes comes at a ridiculous cost. When completing the 8 week challenge I was meant to be supported by food coaching, have meal diary and weigh-ins recorded by the gym, and have c...Read more
ontact with the trainer with the completion of weekly challenges - this didn't happen, several times I emailed the trainer without response. This gym lacks integrity, and its a shame that their poor reputation falls on the few good staff members.1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Lola, we are sorry to hear that you were dissatisfied with our Woden club. If you would like to provide further feedback to our team please email [email protected]. Thanks, Fernwood team.
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sassSouth East Queensland, QLD
- 6 reviews
- 1 like
Been a member for 3 years and love it
I have been a member for years now and love it, the staff are friendly, the classes amazing and they suit all levels of fitness as they can be modified options for less intensity. You do need to give 4 weeks notice if you plan to cancel your membership, but I am well aware of that, and honestly Fernwood is a way of life now for me now and have no reason to ever cancel- use it or lose it as they say :)
1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi there, thanks for taking the time to leave a review. We're so glad you enjoy being a part of our Fernwood community!
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Ozra K.Greater Melbourne (Outer), VIC
- Verified customer
Membership Cancellation
I went to Fernwood Narre Warren to cancel my membership as my contract had ended. I had an 18-month contract with Fernwood which was meant to end on October 2022. Although I was told my contract ends on December which would make my contract 20 months and when I asked them why they failed to provide me with a logical answer. After speaking to the staff and a lot of difficulty I managed to cancel my membership and I also signed a form. She didn’t give me a copy so I took a photo of the cancellation form. I was told that I only had to pay two more...Read more
direct debits and no cancellation fees. One day later, I got a phone call and the manager told me that they made a mistake and if I cancel before December I had to pay a $300 fee or I could wait until December to cancel. The manager then continued to call and email me even though I told her I had already cancelled and there was a verbal agreement that I didn’t have to pay a cancellation fee. She even disregarded that I had photo evidence of the cancellation of the membership form which was signed and dated. The staff lack integrity and they are not trustable as what they tell you about the contract terms in the beginning is totally different from what you sign. They try their best to fine you for cancellation of the contract even after your contract finishes. In my opinion, they only care about their profit more than their customer satisfaction and they just enforce you to continue by their lengthy terms and conditions of their contract. This was an awful experience for me and I am very disappointed. Most of the staff are very rude. This gym has the poorest customer service I have ever experienced and they will harass you by sending you emails and calling you when your contract ends for more payments. I have also been threatened to be referred to an external collection agency for an outstanding payment even though the agreed date for the last payment was on the 24/10/2019 and I had paid that. I will never return to Fernwood again and I advise that you should think twice before making a contract with Fernwood. Also, Fernwood Narre Warren does not have a variety of machines and equipment. The machines are very old and when you use the machines it makes loud squeaky sounds. The toilets are very dirty and the showers are absolutely disgusting.1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Ozra, we are sorry to hear that you had a negative experience with our Narre Warren club. If you would like to provide further information please email [email protected]. Thanks, Fernwood team.
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Amy B.
- 7 reviews
(Scammers) will not leave you alone once they get your phone number
I was sent an email from Fernwood for a Christmas promotion, I selected one of the gift box and I was made to put in my details. The “prize” was not revealed as it was just a scam to get my details to hound me to join their gym.
I was sent another email about another promotion, $100 for 4 weeks at Fernwood. I was interested in this so i began filling in my details again and as I was about to pay, I quickly read through through fine print where it stated that I would have to pay a joining fee on top of the $100. It was Stated NO where how much...Read more
this joining fee would be however I know that the joining fee is $150+ So this 4 weeks for “$100” almost tripled its original price. What a SCAM I am so relived I noticed this as I know I would of arrived at the gym ready for my 4 weeks not realising I would have to splash out another $150+ for a mere 4 weeks1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Amy, we're sorry for any confusion with our 4 week promotion. The joining fee was only applicable if you decided to become a member beyond the 4 weeks. Hope this makes sense, if you need any furthe... Read more
r clarification please let us know. Thank you, Fernwood team.Similar opinion? Write a review on ieatwords.com.au!
Money Hungry Scam Artists
Fernwood at Campbelltown My Fiancee signed up to a 12 month package I got for her and she got pregnant 3-4 months later. We tried to cancel the membership and was told we had to pay for another 31 days before we could cancel and when we COULD finally cancel it Fernwood told us we had to pay a compensation fee of $50 a fortnight just to QUIT!
Absolute scam and I have been paying $50 a fortnight just to have my fiancee quit. Should have just honored the damn contract till the end and paid less. Disgusting behaviour especially considering I was struggling at the time with a baby on the way.
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happy customerGreater Melbourne (Outer), VIC
- 4 reviews
membership cancellation
13/1/20..I sent a message to Fernwood Narre Warren on the 6th August to say that I am cancelling my membership as the fans were filthy ( covered in black soot) and so were the showers,The owner wrote back apologised and said she would get it cleaned.
. I sent the message in writing to to the PT ( Personal Trainer) as well as the owner of the franchise. Neither wrote back to say I had to cancel with a form nor did they send me a form. ( there is no form on their website or email address) They stopped sending me marketing material but kept ta...Read more
2 comments
Fernwood FitnessFernwood Women's Health Clubs
Hi there we are sorry to hear that you had a negative experience with our Narre Warren club. If you would like to discuss this further please email [email protected]. Thanks, Fernwood team.
You can call me on 0419 528 337.
I have just had another call from head office (They hung up on me twice in the past and wouldn't give me an email address to complain to.) They tell me that I have to... Read more
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ImanNew South Wales
- 4 reviews
Excellent facilities and service
Fun and fabulous staff who are always friendly and supportive. The club is clean and classes are excellent with amazing instructors. Staff are always there to help with anything! Highly recommend fern wood Beverly Hills!
1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Iman, thanks for taking the time out to write us a review. We look forward to seeing you in club soon! Kind regards, Fernwood team.
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NazSydney, NSW
- 4 reviews
Membership expiration means nothing to these thieves
My 12 month membership period expired on the 15th of December 2022, I’m well aware you have to contact them to cancel after expiration otherwise they keep debiting your account.
Sooo I contacted them and they told, there’s a 30 day notice policy, so they be charging me for another month, what kind of rule is that !!!!
I will be in contact with fair trading on Monday about this . Fernwood Parramatta scum
1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Naz, if you would like to discuss this further please email [email protected]. Thanks, Fernwood team.
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YeltenSydney, NSW
- 2 reviews
Do not join this gym
Rockdale Fernwood is so filthy and dirty, cockroaches and dust prevalent. They do not clean the area all they care about is the money coming in ! There are plenty other good fitness centres in the area . The staff lack any customer service . Avoid this gym as a warning .
1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Yelten, we are sorry to hear that you were disappointed with our Rockdale club. Cleanliness of our facilities is of the upmost priority at Fernwood. If you would like us to follow this up please em... Read more
ail [email protected]. Thanks, Fernwood team.Similar opinion? Write a review on ieatwords.com.au!
misleading contract
i have signed a contract for one year. In the contract, it says for the fixed term membership. I do not need to do anything to cancel my membership, as it will automatically end on the end date. I found out they still charging me for the membership after 12 monthes. So I called the gym. The staff said it wont end until we contact them. And for the cancellation, it has to be face to face. So whats the meaning for a contract?
1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi there, we are sorry to hear that there was some confusion around the terms of your contract. If you would like us to look into this further, please send an email to [email protected]. Thank you, Fernwood team.
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FauzanSydney, NSW
- 3 reviews
Hey what a scummy organisation. Everything is about how to make money of charges and circumstances.
Dont join unless u read carefully. Look at reviews here alone.
I found Fernwood to be ridiculously expensive, there is a large fee for literally everything. To put your membership on hold, to transfer, to cancel, if you loose your tag. Its just a money hungry organisation. Just going to cancel for $400 so i can be done with this. Submitted on behalf of wife
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ZeinabGreater Melbourne (Outer), VIC
- 2 reviews
Poor Service and rude staff....
I have signed up a 12 month contract with Fernwood Chirnside park and after 3 months I regret it badly. Fernwood is among the most expensive gyms but is the worst in terms of services and staff approach . You wont get what you have paid for. They sign up too many people to make more money but that is more than its capacity. Sometimes you hardly find a spot in a class or even on the ground to work out on your own. The ventilation of the big room is very poor which makes the odor unbearable during classes. On top of that, the staff approach is ...Read more
not nice at all!!! Specifically, Sue Clemente who is the most dishonest person Ive ever met!!! Despite the fact that she signed me up herself for a 12 month contract and she remembered me as she herself confirmed, she rudely called me among a couple of people entering at the same time and asked me if I am a member even though I showed her my 24/7 pass!! Their policy is very dishonest as they chase you with a persuasive manner until they get you in, but they change after you become a member! Avoid this gym as you wont get the service and the care you are expecting from a top range gym.1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Zeinab, we're sorry to hear you have had a negative experience with our Chirnside Park club. If you would like to discuss your concerns further please email [email protected]. Thank you, Fernwood team.
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Money hungry gym
Money hungry gym ever since its changed owners old owners and trainers where amazing very helpful now very impersonal charge for absolutely everything my advice oh your not paying well you cant do this class even though your paying 50 per fortnight!!!!! do not join this gym
1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Kuky, we're sorry to hear you have had a negative experience with one of our clubs. If you would like to discuss your concerns further, please send an email to [email protected]... Read more
with your full name, contact details and your Fernwood club. Thank you, Fernwood team.Similar opinion? Write a review on ieatwords.com.au!
Nicola PickworthGreater Melbourne (Metropolitan), VIC
- 2 reviews
Unsubscribe doesn't work
Their unsubscribe to mailing list does not work. I have unsubscribed several times but still they persist with their promotions. Tells me a lot about how they run their business.
1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Nicola, sorry to hear you are receiving communications after attempting to opt out. If you could please send us an email with your full name, mobile and email address we can rectify this for you. P... Read more
lease email [email protected] or alternatively you can message our national page on Facebook - Fernwood Fitness. Thank you.Similar opinion? Write a review on ieatwords.com.au!
A PolGreater Melbourne (Outer), VIC
False advertising
Narre Warren don't honour all promotions advertised by head office . I was told they don't always know what promotions head office are advertising and will not honour them if it doesn't suit them. No spin wheel prize for me . Just told I would need to sign up for `12months but they would give me the one week trail for free . Not happy about the false advertising and the fact that they are a where of it.
2 comments
Fernwood FitnessFernwood Women's Health Clubs
Hi there, we are sorry to hear you had a negative experience at our Fernwood Narre Warren club. If you would like to discuss your concerns further please feel free to send an email to [email protected]. Thank you, Fernwood team.
I will thank you for responding. I couldn't find a head office number to contact you directly.
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PeevedOffSouth East Queensland, QLD
MONEY HUNGRY SCAMMERS
They give false and misleading information, they dont care about your circumstances as long as they are getting their money. Sign up for a one year contract and they will keep taking money out afterwards and charge a cancellation fee. I specifically asked if the contract would go on to the next year if I wanted and was told no, at the end of the year the contract would stop and I would have to re-sign for another year.. I moved 40minutes away, there is no other fernwood close by and I am 40weeks pregnant.. cant even use the gym but I have to tr...Read more
avel down there when A baby is about to drop out of me to sign a cancellation BUT KEEP PAYING FEES!?! I did read the awful reviews before signing but thought Id be safe since I only signed a year.. Stay away from fernwood.1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi there, we are sorry to hear you have had a negative experience with one of our clubs. This is not the service we aim to provide to our members. We value your feedback, if you would like to provide ... Read more
us with more information so we can follow this up, please send an email to [email protected]. Thank you, Fernwood team.Similar opinion? Write a review on ieatwords.com.au!
LidiaGreater Melbourne (Metropolitan), VIC
Wonderful Personal Trainer!
I just finished a personal training package with Tracey from Fernwood Sydenham. Best decision ever and I plan to continue with her in future. She was very professional and every session would give me new things to try and I felt comfortable asking her about things I was unsure about. She has made a difference in my techniques and to my surprise people like family and friends have even commented on how healthy and fit I am looking! Would definitely recommend her to anyone in the area.
1 comment
Fernwood FitnessFernwood Women's Health Clubs
Hi Lidia, thank you for taking the time to write us a review. We are glad you are enjoying your PT sessions and will pass your feedback on to the Sydenham club! Thank you, Fernwood team.
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Questions & Answers
WGoldbergasked
What is minimum age? My daughter want to go
2 answers
I have been looking into this myself as there is a special price for teen kids, think its is $20 a week and no join fee, but this may be for members teenagers. I think they said they have to be 13 but I found out today that they cant do the weights until aged 16. Also they cant go in on their own until they are 16.
Thank you Sass!
Samantha J.asked
Any feedback on wonoona or Shellharbour fernwoods ?
Staff at both seem ok before you join up. Anyones experiences?
No answers
mobinmalikasked
Fernwood feedback from melton club
3 answers
Don't join Melton Club - horrible place - crazy contracts with outrageous cancellation fees. Poor staff communication and limited classes.
Why are people so daft?! Every gym has contracts, cancellation and late payment fees... I just dont understand why people come here and log one star reviews because there unhappy that they had to pay a cancellation or late payment fee. And all this negativity because of these people didnt have the funds in THEIR account- shame on them, not Fernwood!
Ive been going to Fernwood for years now, and find them to be a great gym, very accommodating too!
Daft? Sounds to me like you need to do your research as well as learn a little something about customer service or basic human interaction. They are people, not just a bank account. If Fernwood improved on their customer service skills such as advising upfront about their cancellation policies there would be no problem. If they showed a bit more empathy to the fact that these bank accounts are linked to people with actual human lives that matter. It isn't a cancellation payment they want you to pay out the contract. I went to Fernwood for years and I had to leave because I was moving 40mins out and was charged a ridiculous amount to end that years contract. I later had a baby moved closer to an Epping outlet and joined thinking now I have the knowledge of the contract deets from the former outlet I won't have a problem. They shut down!!!! As a customer, I was not at a $$$ amount loss but I was let down. As a customer, we don't charge for their circumstantial changes we know they are human and take our business elsewhere we don't ask to be compensated for the disruption to our lives as they ask for money into contracts that cannot be fulfilled due to our life circumstances/changes. It should work both ways because life happens!!
In my opinion, consumer affairs should take a look into their fees and charges as well as some other clubs as to the fairness of the contract and the amounts charged in conjunction with the circumstances. Otherwise, they will just have more cases to deal with.
My two sisters-in-law who l convinced to join for 24 months in order to make it more affordable for them copped it harder than I did. To anyone else on here that felt they were treated poorly contacting consumer affairs would be a great start.
Shame on you for putting the $$$$ amount in your head or insufficient funds as an excuse for a company that should know better and do better after that many cases.
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Fernwood FitnessFernwood Women's Health Clubs
Hi Priscilla, we're sorry to hear you had a negative experience while cancelling your membership at our Rockdale club. If you would like to discuss your concerns further, please send an email to membe... Read more
[email protected]. Thanks, Fernwood team.