Fleetcard (page 3 of 4)

5 statements received & each one has a late fee of around $80 added, under the guise of "Miscellaneous fee" before the statement is even due.
Any attempts to resolve the issue are being ignored, countless emails & phone calls & nobody is returning my call.

Worst customer service ever!. Our company's fuel cards stopped working for no reason & Fleet Card did not seem to care about resolving the issue despite many phone call & emails over more than a week. We asked for a supervisor to call us twice & no supervisor has ever called back to try to resolve the problem. Fleet Cards customer service is of a very low standard & they do not seem to care about their customers or resolving problems with their cards.

Terrible service and took fees from my account that they were not entitled to. Strongly advise you do not use this product

They get you in with a good deal and add on ridiculous fees over time without telling you. After receiving a refund for some fees I cancelled my account. I've received my last invoice and the refund wasn't there. When I inquired about this, they said they spoke to someone and informed us that if we cancel the account the refund they promised would be added on again. That's just bad business..

I have been using Fleet Card for the last year or so. I get the below comments but after speaking to a great rep on the phone I was able to lock in my deal for 24 months. Previously I was with Motorpass paying $15 card fees, not thinking I had a choice for my business until I was called by Fleet Card. Definetly give them a go.

I was a Motor Pass customer, getting charged card fees and management fees which was ridiculously high and then i compared my Motor pass fuel statement with Fleet Card offer and made the change straight away, this is going back a year or so and till date i am with Fleet Card, not only have i saved thousands of dollars on fees but i have received good discounts for my entire fleet which has helped my business save some more And i second the guy's sentiments below, don't care about what the world says and form your own opinion after trying it and thats what i did. To be fair to Fleet Card, its a great product with great offer. Keep up the work and you will have more business moving forward.

BEWARE!!!! Fees on monthly invoice called “other charges” and no explanation given when queried. Rude customer service when rung to query. Do not get sucked in, they are dishonest and really expensive. Going back to Motorpass!

Unfortunately, as per all the other reviews, same thing happened to us. 3 months after signing up to Fleetcard, they have added sneakily onto our recent inovoice that effective 01/12 $1.00 + GST per transaction if used at Shell and an additional $3.29 + GST if used at other service stations (Total $4.29 + GST per transaction). Received this invoice on the 02/12 two days into the month of which they are charging these transaction fees. This is a huge increase in cost to our business. Totally not happy with the way they have done this. We always conduct business in good faith, which Fleetcard have not done. 100% do not recommend signing up with Fleetcard.

Unfortunately the other reviews are accurate. The account changes were very difficult to find, even after being advised that the changes were advised on a previous account, it still took me three times to find them.
Not only that, being a day late with payment due to unfortunate circumstances incurred a fee of over $100.
I was also charged twice for a single transaction, which I was informed will be credited on the next statement. This occurred two months apart. I was told that it is possible that this could occur again. I was lucky to pick up on it the first time, but it would take a lot of additional effort to double check each account with one month back.
My advise DON’T use this service.

Our company have recently joint their service but totally unacceptable the service they provide. Before we sign up with them been told only card fee $2 per card and no other management fee, after three months we have received transaction fee on the bill, called them the girl on the phone told us this is the company policy the first three months are promotion that why no transaction fee and on going will be. Next day someone call us and complaint we called them and yelled at their office girls, how is that happen? Called the account management she told us the company recently upgrade a transaction fee. Without notice the customer and add fee they wish to is it right.
Please do not trust fleet card.

Dodgy company, they Charge me $66 Late fees for $80 bill although I paid it on time, Unscrupulous company. I didn't even get 4cents discount from all the stores as they promised.
I would not recommend fleet cards to anyone unless they wanna get ripped off. Card fees they say $1.50 but they won't tell you GST Amount. They will try to send you two cards so that they can charge 2 fees instead of one. They say 50 days interest free but it's not exactly true.

Too good to be true!
You say you will debit our account, for seamless payment, however, you do not enter our BSB, and the payment is rejected, to then have the audacity to charge me for your incompetance!
I am so sorry that I listened to your sweet talking sales rep, and did not read these reviews first.
BE AWARE that they do not answer the phone, and they have many hidden charges...
Be warned that they bounce your payments, then charge you HUGE fees for the privilege...
Be warned that no local petrol stations let you use this service for free....
Its a huge money making machine.

Did not use cards in first month and got an invoice for a card fee for each card which is as was agreed. The amount was supposed to have been direct debited from our account but that didn't happen. Had to ring them when amount had not gone from our account. Told direct debit not yet set up. RUBBISH details were given at time of setup. OK set up direct debit again. Next month get charged an extra fee for being late in paying and again amount not taken from account. Another late fee. Account now closed. Avoid this business.

I was using Motorpass and was called by Fleetcard to changeover. They claim that they have minimal fees and no extra charges.. and that was correct for the first 3 months then they hit you with huge fees. I was running 10 cards and paid $300 in fees for one month!! Their accounts team won't return calls. I cancelled and went back to Motorpass. STAY AWAY.