Fleetcard (page 2 of 4)

Nothing but an elaborate scam. Read the reviews here then go elsewhere or you WILL regret it. Customer service is a joke. Fees are astronomical. Don't get conned by their high pressure sales people (who cold call me five times a day!) Cannot believe that these con merchants survive in 2022....run as fast as you can!

Pls do not sign up with this company. Their customer service is bad and they have many hidden charges and their vendors are also rip offs. Their associates are also in collusion with them if you repair your vehicle you will not be given an estimate or quote. then they give you an invoice with no value on it and then you get stuck with an invoice from Fleetcard for an amount you didn't expect!

I ring the number on the invoice and it goes to Fleetcard and the rude staff tells me oh this isn't our number. I don't know why you came to us. Very very bad.
Pls stay away from them. You will have nothing but hassle dealing with these thieves!

Fees hidden within bill, fees of up to $100 a card per month, fees overcharged and not refunded, no communication
Card itself is good but the company is extorting customers, scammers!

Very high fees for being late with the bills. I couldn't believe it. Got $70 fee the first month. Card itself is all right. We have a dozen of them and the overall rebate is decent. Easy expenditure management and somewhat helpful customer service, but watch out for those bills.

Charge us $119 when we didn't even use the card. Charged us Nearly $70 for late fee the month before, if you are one day late, extra charges for transactions and other stuff which wasn't even mentioned when we sign up.

We barely even used the card once and missed the payment by a day. Look at the attached image of my invoice. There is no way the positive reviews on this site are real. Even cancelling the card requires a call back from them. Don't do it!!!!
BTW Im not exaggerating the delayed payment. It was 1 day. Even Amex gives you 3 days leeway.

Customer service is appalling. Customer service phone line is a message service.

Fleetcard incorrectly charged me $1,000 in July 18. Upon discovering the issue in Jan 18, I emailed Fleetcard to which they responded admitting they made the mistake. I have chased up 8 times (phone calls and emails) with one call back from [name removed] the head of credit. [name removed] confirmed refund will be sorted in two business days and i'll call you tomorrow to confirm. It's been two weeks since that call, no call back or refund. Calling the customer service line they just take a message and no call backs.

Absolute shambles and only had issues with the cards. Motorpass is much better!

Their late fees are very high but the service is good. The coverage is excellent, although I only operate in VIC. First couple of months we got late fees as high as $80. Problem is that they don't notify you about late bills so you have to keep track yourself. Other than that everything is pretty good.

I've been using Fleetcard for approximately two years and so far it's going strong. The customer support is friendly and always willing to help when there's an issue. What I like the most is that they solve any sudden problems rather quickly, so my drivers don't have to wait and waste precious time. Their rep regularly phones in if there are any specials and other discounts.

I have done up a table of fuel purchases under fleet card for everyone to look at the fees based on the fuel purchases. You can review whether this is value for money. I have concluded that this company is a rort. They are liars and deceiving. The promotion does not marry up with invoices and charges once you get this card. Please look at the table and see the exorbitant transaction fees and zero rebates of 4c per litre off fuel. Im pursuing this through the tribunal to recover excessive fees. Please, do not go with this company. We need to shut this company down.

I don't use fleet cards, I never asked to be contacted by them yet I have been constantly called by their auto dialler for over 3 months. I get called (every week day), when I answer the auto dialler hangs up. When I call back it's always through to Fleetcards call centre. I've complained to their management, I've lodged complaints with APRA and I'm still getting called - what sort of operation are they running there?

the company hide behind the line " sorry i can't help you, i am in NZ". they take money out of your bank account without approval, double charge then refuse to return the money.

January 7th 2022 Update: they are disgraceful

double charged twice now. when you call them they say they will call you back but never do!
and the fees you get charged are unlawful

signed up for 4c per litre discount on shell sites and 2c per litre elsewhere plus card charge of $1.99 per month per card which is fine but Only problem is Ampol starshops charge you % extra if you are using their card so i try not to use them BUT NOW after 3 months fuel discount cut in half PLUS transaction fee at coles sites of $1, NON coles site $3.29 per transaction PLUS card fee now per month now $4.99
just done a comparison on last months bill to what new charges would have cost me and i would have been out of pocket over $100
sign you up for a fair deal but then just stick it to you after a couple months
nowhere was it mentioned to me about an introductory offer surely ACCC should be having a look at this mob

Fees fees fees there no such discount.. do not sign up with these crooks you will be robbed STAY AWAY

We forgot to set up our direct deposit and were late with payment - yes I know - our BAD! BUT - Fleetcard charged $80 per month in 'credit service fees' on a $200 overdue payment. I mean really?

Watch out!