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92 questions from our users

Cyril C.

Cyril C.asked

Set time



1 answer
Navman
NavSupport A.Navman

Hi Cyril,

Thank you for posting your query.



As I understand your concern, you would like to set the date and time on the Move85LM. The device should automatically show the correct date and time once it gets a GPS signal. If it is not showing the correct time, please install the GPS patch to resolve the problem. The patch can be downloaded from the link below:
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131789

If you will have any other concerns, please feel free to contact our support team on [email protected]



Thank you.

Kind Regards,
The Navman Team

Terry M.

Terry M.asked

My Navman 85LM map scheme is currently set on Dubai. The rest of the unit settings are australia and I cant change the map scheme because there isnt australia available!!!!!

1 answer
Navman
NavSupport A.Navman

Hi Terry,



Thanks for posting your query.

The map scheme is for changing the colour scheme of the map on your unit. If you wish to change your map to Australia, you will need to go to Settings > My Maps > Map Set.

Hope this helps. Otherwise, feel free to email our support team at [email protected]

Kind Regards,
The Navman Team



Cols camry

Cols camryasked

hi i always buy your products but i have had trouble with my move 85lm i purchased on the way to Melbourne in November 2018 and purchased a new navman it froze halfway to melbourne i returned it received another unit the same it has now frozen again i tried to use it what is going on i need this can i get it fixed

3 answers
Navman
NavSupport A.Navman

Hi Cols,



Thanks for posting your query.

Sorry for the troubles. The first thing I would suggest is to charge the device via in-car power/AC adapter for 30 mins or 1 hr via USB cable to your computer. Then while on charge, perform a hard reset to the device by poking the reset hole at the back.

If the problem persists, we may need to perform Smart Recovery on the NavDesk2. Please follow the steps from the link below.
http://navmantech.com/nd2smartrecovery
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to email our support team at [email protected]

Kind Regards,
The Navman Team

Cols camry
Cols camry

I tried every thing on smart recovery it only loaded NZ maps and only got to 26% over 3 hours

Navman
NavSupport A.Navman

Hi Cols,

We are sorry for the inconvenience.

We’d be glad to repair the software related problem of your device. Please send us a private message (or alternatively you can email our support centre @ [email protected]) with your Name, address, phone number, email, and serial number so we can create a Repair ref number and can arrange to have your device fixed at our repair centre.

Regards,
The Navman Team

tere

tereasked

I can't save places on my Navman 85LM. Used to, now I can't

2 answers
Gazza
Gazza

I don’t know the answer to that, however, I suggest contacting Navman, they seem to be willing to help customers overcome issues with their devices.

Navman
NavSupport A.Navman

Hi Tere,

Sorry for the troubles.

The first thing I would suggest is to perform a hard reset to the device by poking the reset hole at the back of it.

If the problem persists, we may need to restore the factory settings of your device. Please go to Settings > Device > Restore factory defaults.
Please note: This process will delete all the stored information on the device including the addresses.

Hope this help. Otherwise, feel free to contact our support team on [email protected]

Hey Gazza, thanks for the tip!

Regards
The Navman Team

niloc

nilocasked

Can data such as favourites and history be transferred from older navman to a newer one.

6 answers
don radford
don radford

sorry I have yet to get mine going after a long time spent working out how to stick it to the dash.
Don

Navman
NavSupport A.Navman

Hi Niloc,

Thanks for posting your query.

Yes, it is possible to do that. May we ask the model of the your old and new devices before we provide you the steps?

Kind Regards,
The Navman Team

niloc
niloc

300 LMT without check of serial name to 650 MMT..

Kathleen W.

Kathleen W.asked

How do I update the Time Zone. It is showing Fri. 3.1.14.

2 answers
Navman
NavSupport A.Navman

Hi Kathleen W.,

Thanks for posting your query.

To set the date and time of your device, go to Settings > Time Zone. Once set, please take the device outside with a clear view of the sky for it to get a GPS signal. The date and time will automatically adjust once the unit acquires the GPS signal.

If your device still has incorrect date and time, this is likely related to the GPS rollover. Not to worry, we have a patch update to rectify the issue. An article is now available on our FAQ page below:
http://navmantech.com/gpsrolloverpatch

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Gazza
Gazza

Hi Kathleen
Follow the instructions as per Navman gps rollover, you need a mini SD card for the patch. Hope it works ok for you, I couldn’t get the SD cards to lock in on my gps. Contact Navman if it doesn’t work, they seem ok to deal with to date.
Regards
Gary

Paul

Paulasked

How does the life time maps work thanks

1 answer
Navman
NavSupport A.Navman

Hi Paul,

That is a great question!

You may refer to the link below to know more about the built-in free map updates of your device.
https://www.navman.com.au/free-maps-built-in

Kind Regards,
The Navman Team

Stuart I.

Stuart I.asked

How do I change the date and time other than setting the time zone

1 answer
Navman
NavSupport A.Navman

Hi Stuart I.

Thanks for posting your query.

To set the date and time of your device, go to Settings > Time Zone. Once set, please take the device outside with a clear view of the sky for it to get a GPS signal. The date and time will automatically adjust once the unit acquires the GPS signal.

If your device still has incorrect date and time, this is likely related to the GPS rollover. Not to worry, we have a patch update to rectify the issue. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

jacqueline R.

jacqueline R.asked

How do I reset date

1 answer
Navman
NavSupport A.Navman

Hi jacqueline R.

Thanks for posting your query.

To set the date and time of your device, go to Settings > Time Zone. Once set, please take the device outside with a clear view of the sky for it to get a GPS signal. The date and time will automatically adjust once the unit acquires the GPS signal.

If your device still has incorrect date and time, this is likely related to the GPS rollover. Not to worry, we have a patch update to rectify the issue. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Apii P.

Apii P.asked

Hi there,
I have the same problem with time and date on my Navman Move85LM. I have reset it etc but still showing wrong time and date for NZ.
Apii

2 answers
Elyis
Elyis

The patch dosnt work.
Go to the navman website and their service page. Send them an email with your problem and they will contact asap. You have to mail your unit to them. They will pay for that aswel as returning it. Here is the email address: [email protected]

They respond very fast, and the turn around very quick. Cheers

Navman
NavSupport A.Navman

Hi Apii,

Thanks for posting your query.

Sorry for the troubles. We have a patch update to rectify this as this is likely related to the GPS rollover. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

If the problem persists, Elyis is right. You may email us at [email protected] with your full name, phone number, shipping address and serial number and we will do our best to assist you further.

Hey Elyis, thanks for the helpful tip!

Regards
The Navman Team

Angela

Angelaasked

I have a MOVE85LM . After updating the maps, it is stuck on a light blue screen. I have tried the smart recover and the hardware reset and nothing have worked. Any suggestions?

1 answer
Navman
NavSupport A.Navman

Hi Angela,

I am so sorry to know about that.

I would recommend performing the Smart ST update. this should further resolve the issue you are experiencing with your device. you can follow the instructions here to do this: https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131402

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Berra

Berraasked

As I understood from an answer below I can enter coordinates into my Navman move85LM, but can I show the coordinates from my actual position/location with the move85LM?? Berra

1 answer
Navman
NavSupport A.Navman

Hi Berra,

That is a good question.

Unfortunately, as I’ve checked our record, the Move85LM has no Road Assist feature. This feature will allow you to access your current location by Latitude and longitude co-ordinates.

Some of our latest models like CRUISE550MT, CRUISE650MMT and Drive DUO 2.0 have this feature.

Feel free to contact our team for any other concerns via [email protected]

Regards,
The Navman Team

Grant W.

Grant W.asked

I have the same issue with the date and time being incorrect, I live in Australia. How can I fix this ?

1 answer
Navman
NavSupport A.Navman

Hi Grant W.

I'm sorry about the troubles you have experienced. Incorrect date and time is likely related to the GPS rollover. This can be resolved by installing the patch which is available here: https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia%20NAVMAN&Language=English%20NAVMAN

Please note that the date and time will automatically adjust once the unit acquires the GPS signal and if the timezone is set correctly. Please take the device outside with a clear view of the sky for it to get a GPS signal.

If same, please send us a private message with your Name, address, phone number, email, Model and serial number so we can create a Repair ref number and can arrange to have your device tested at our repair centre free of charge.

We apologise for any inconvenience and hope we can resolve your issue.

Thank you,
The Navman Team

George C.

George C.asked

How do i change the time and date on my MOVE85LM They are way off and manualy won't allow you to it is in year 14

4 answers
Elyis
Elyis

This model Move85lm is faulty. The time and date wont update.
The navman still works ok but the T&D wont update.
You can do an update, and try to download the repair patch, it dose not work. email the navman support and you can send the unit to them for repair. Send them an email.

Navman
NavSupport A.Navman

Hi George,

Thanks for the question.

To set the date and time of your device, go to Settings > Time Zone. Once set, please take the device outside with a clear view of the sky for it to get a GPS signal. The date and time will automatically adjust once the unit acquires the GPS signal.

If your device still has incorrect date and time, this is likely related to the GPS rollover. Not to worry, we have a patch update to rectify the issue. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN

*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Hey Elyis, thanks for the helpful tip.

Regards
The Navman Team

George C.
George C.

All ok thank you all working

Gay P.

Gay P.asked

How do I find my unit id on the navman move85lm

2 answers
Navman
NavSupport A.Navman

Hi Gary P.

Thanks for your question.

Your devices Unit ID is on the Settings > Help > About.

Regards
The Navman Team

Elyis
Elyis

1) click settings
2) click Help
3) click About
Its the 3rd line down.

sandra o.

sandra o.asked

when buying the 30 day rental maps for Europe can you install but not activate until i need it

2 answers
ozcan
ozcan

We attempted this, but it never worked (England and Scotland). We borrowed a friend's TomTom in Yorkshire, instead. Not as nice an interface as Navman's... but it worked flawlessly during our many weeks driving in the UK.

Navman
NavSupport A.Navman

Hi Sandra,

Thanks for your question.

Unfortunately, during the installation process of the international map, you will need to activate the map key.

We do recommend activating the map key a day or two before you leave to maximize the rental period.

Kind Regards,
The Navman Team

David

Davidasked

How to set the time and date.

2 answers
David
David

I cant find out how to set the Nav
Man Time and date.

Navman
NavSupport A.Navman

Hi David,

Thanks for the question.

To set the date and time of your device, go to Settings > Time Zone. Once set, please take the device outside with a clear view of the sky for it to get a GPS signal. The date and time will automatically adjust once the unit acquires the GPS signal.

If your device still has incorrect date and time, this is likely related to the GPS rollover. Not to worry, we have a patch update to rectify the issue. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Gary Bradshaw

Gary Bradshawasked

my navman move85lm will not show correct date or time. It is showing 1513 Tue 20/11/18. It has been working perfectly for some years now, but the last couple of days first the time went out by about 20odd minutes and the date stays the same as nov 12months ago. Unable to adjust either date or time to get anywhere near what is correct. Gary.

2 answers
ozcan
ozcan

They shipped several models with this defect, so I'm not surprised at all. I've thrown away two-out-of-three of our Navman GPS systems. Yours is out-of-warranty. You'll be extremely lucky to get Navman to assist. What was really annoying about my 85LM is that I'd paid extra for US/Canadian maps... not transferrable to the next Navman we bought... . The 85LM never ever worked in the UK, mind you... . Happily used a friend's TomTom driving in England and Scotland.

Navman
NavSupport A.Navman

Hi Gary,

We have a patch update to rectify this as this is likely related to the GPS rollover. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

TrishS

TrishSasked

Does the MOVE85LM show you what speed you are driving at or only the speed limit on the road you are driving.

7 answers
Dr Madness
Dr Madness

In the map screen touch the icon in the top right corner.
It has a little arrow pointing down.

ozcan
ozcan

It shows both. You really can't rely on the speed limit shown, especially if you (attempt to) use Apple computers to update maps. Why Navman continues to ship GPS units with very outdated speed limits astounds me.

Fed-up with my Navman not even 'lighting-up' despite trying many different solutions, I decided to drown the damned thing. I immersed it in a galvanised bucket of dishwater near the back door... and went inside to watch TV. An hour or so later, I noticed an eerie green glow lighting up the patio outside. Intrigued, I checked it out. The Navman had been resurrected! That strange luminescence disappeared before midnight. The Navman had emitted its last feeble connection to the satellite or tower it could never find... .

Navman
NavSupport A.Navman

Hi TrishS,

Dr Madness is right. When you tap the top right corner of the map screen, you will get an option to select the information you would like to display such as km/h or mph (speed) and compass heading.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Hey Dr Madness, thanks for the helpful tip.

Hi Ozcan, sorry to hear about your experience.

Regards
The Navman Team

Juile-Anne W.

Juile-Anne W.asked

My navmanmove85lm is not going from day to night. And it is set in auto. Yes I have reset the Navman twice. Can u help.

2 answers
ozcan
ozcan

Sorry, no idea, Juile. My Navman unit is now failing to connect with the satellite. Tried it in several locations in the car... but it just keeps searching until it dies... .

Navman
NavSupport A.Navman

Hi Juile-Anne W.

We have a patch update to rectify this as this is likely related to the GPS rollover. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hi Ozcan, you may refer to the link below to isolate the problem with No GPS Signal
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131400
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

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