Fly By Fun
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Reviews
Underdelivered, poorly organised
my 5yo had a slime party. the slime didn't turn out, not surprising as the ingredients were measured out. Most kid threw their slime in the bin. Those that wanted to take it home were offered containers with the wrong fitting lids. The entertainer had no cleaning up for the kids at all, didnt even enter her mind. We used baby wipes from guest and parents complained that they had to use solvo to get the colouring off kids hands once they got home. The entertainer was not very entertaining at all, no energy, could keep the kids attention. Our par
... Read morety was at a park, you need to BYO arts and craft table for the kids. This was stessful to source and organise to bring down to a park. They had no table coverings and it took a good scrub with bleach to get my tables clean afterwards. I honestly think i could have looked upl a slime recipe on line, bought some cheap whacky glasses and lab coat and hosted a better slime party myself. disppointing and heart breaking for my daughter who was looking forward to her birthday so much
LIARS and CHEATS !!!! Waste of money !! Find another company !! Other reviews say the same !!! AVOID THEM !!!
13/01/2023 UPDATE - was promised a FULL REFUND by Sally on 20th December 2022. But NO FULL REFUND has been given.
LIARS and CHEATS !!!!! AVOID THEM !!!!
DEC 2022 -
A complete waste of money !!! Very disappointing !!!
I don't like to write negative reviews. But on this occasion the disappointment my son felt on his birthday has compelled me to do so.
a no show
I made an inquiry appointment. I was sent multiple reminders to which I said yes I could attend. On the day I was waiting for the phone call/video call... and no one called me. I am so disappointed. I will not be using Fly by Fun services. I did not even receive any follow up or apology for not showing up.
A very upset child
I booked a disco dance party for my daughters 9th birthday . Unfortunately there are not many good things I could say about the company . The whole process after I booked the party was far from great . I was told the entertainer would call me to discuss the details . After not hearing from anyone I contacted the company stating I had not heard anything . I received a phone call at 5pm the night before the party . I then received a phone call on the morning of the party and told the entertainer could not make it . This was an hour before the par
... Read morety started . I was then told there could be a high possibility no one would be able to cover but however would be kept in the loop with what was going on . I was only told what was going on because I sent a text and was told no one could cover . My daughter was devasted . I was left with less than an hour to organise entertainment for 32 children . Far from impressed . Lucky I was offered a refund
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Very unhappy with what we received after paying $350!!
Our fairy was awkward, didn’t engage with the children and turned up without a plan at all. When I asked her what the plan was, she stood there umming and ahhing telling me she wasn’t sure because she had limited resources.
She yelled at several kids including a ONE YEAR OLD for shoving and not lining up correctly.
Barely any of the things that were promised were actually completed, and the ones that were done were poorly executed (see face painting photos). I paid for 15 children and had 11 in attendance but was told they couldn’t do pass th
The worst face paint I have ever seen
Face painting was terrible - lines for the girls and dots for the boys - No music or dancing - Pass the parcel was a black velvet bag with only one toy which was not even a toy - promised parachute game and did not deliver - the entertainer did not know what to do
Do NOT book your child's party with this company. They sell a good story but deliver a disaster.
Do NOT book your child's party with this company. The entertainer was dull and unenthusiastic, which is not what you would expect for a childrens party entertainer. I specifically requested NO FACE painting, I have this in writing at the time of booking and the entertainer ran out of games so half and hour into the day she took the group of children and made them que so she could draw on their hand. I paid $300 for 4 games and children queuing for Hand drawing!!! No games I was sold at the time of booking were played and now the company is tell
... Read moreing me it is my fault the face painting went ahead because I didn't tell the entertainer on the day??? Excuse me how and why should I do this when it was already planned. The entertainer kept Asking the the kids what they wanted, almost as if she had no plan!! Shame on this company not wanting to fix a mistake they made, instead trying to turn the blame onto the client who just wanted a beautiful party for their Child. We as parents work hard for our childre, this is shameful fly by fun.
Hi Gemma,
We appreciate you providing this feedback and we take all feedback we receive seriously. We spoke with you a number of times to get to the bottom of what happened and resolve this issue for
... Read more you, as we want to ensure that customers have a positive experience with us. Based on those conversations, we did provide you with a partial refund as it was agreed this was fair and reasonable in the circumstances. We were surprised by this feedback as Kara is a great entertainer who usually receives very positive feedback, she has been entertaining for many years including a year at Disneyland overseas. Unfortunately, we made an error on your booking regarding not to include Face Painting, therefore it was not communicated to the entertainer. However, due to this miscommunication, we did provide you with compensation. We are extremely sorry about this of course and do hope that you can give us another chance in the future.
Terrible
Terrible service for what we paid. Entertainers weren’t engaging with the children and spent majority of the time putting glitter on the kids. The party actually died when the came.
Hi Stevie,
Thank you for taking the time to leave this feedback, we take all feedback extremely seriously and always come to a fair and reasonable resolution for our customers in the event there has
... Read morebeen an error or something has gone wrong on our part. We are extremely sorry that the entertainer did not perform to our usual standards and would appreciate it if you could give us another chance to provide you with an exceptional and memorable experience. Please reach out to me directly [email protected] when you're ready to secure something in and I will take care of you.
$600 gone but not forgotten
HEAR ME OUT!
We had a lot of kids that needed to be entertained for a party and a google search led me to FlyByFun. They seemed to have great reviews and even had themed entertainers. After consulting with them they suggest I hire 2 entertainers to cater to the numbers and ensured two ‘hip hop’ dancers would turn up with their own music, mics, lights, etc. and would teach the kids a dance routine yada yada. This all sounded awesome and for nearly $600 for 1.5hrs I was expecting some high quality service.
Fast forward to the party and these two
Thank you for leaving us this feedback, we really do take all feedback seriously and have implemented improvements within our team to ensure this doesn't happen again. I am pleased the children did en
... Read morejoy the party and they were able to keep the kids engaged and having fun, however, we apologise that the entertainment was not up to standard. If you would consider booking in with us again in the future, we would love the opportunity to provide you with quality entertainment and a fun and memorable experience. Please reach out to me directly [email protected] and I will take care of you. Kind Regards The Fly By Fun TeamFind out how Fly By Fun compares to other Party & Events Hire
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Very Disappointed
I just wanted to make my child’s Birthday special and stress free. Each year we hire an entertainer .
This year I did not expect to be desperately mopping our hallway in the last thirty minutes of my child’s Birthday party, as your entertainer left, to remove an acid based product she used during the party, causing permanent damage to our hallway tiles. It was stressful, chaotic and I was unable to say goodbye to our guests. My daughter was crying because some girls missed out on party bags and of the chaos caused by this incident. It is impo
Dear Lana,
We Spoke to Fair Trading on Friday and provided our version of events based on all the facts and information supplied by you and also our entertainer. Fair trading will be in touch with yo
... Read moreu regarding your options if they have not already been in touch.
Boring
Hi guys, usually not one to focus on the negative but I couldn’t find much positive about the entertainer that came to my sons christening. He was late, due to parking issues (understandable as parking is limited in the area) but once he was there he looked like he’d rather be somewhere else. He wasn’t particularly exciting for the kids to want to go over and see what was happening. Once the mascot costume was put on he kind of just wondered around as he couldn’t see through the costume and didn’t really create any photographic moments.. I had
... Read more5 mums holding out on booking their entertainment for upcoming events based on how my entertainment went and sadly none of them were inspired. I was quite disappointed with the value for money. The only thing that I can really be positive about is the actual Chase costume which was really cool and the kids loved seeing him there. He was just a boring chase and not that animated at all.Hi Santhi,
We appreciate you taking the time to leave us this feedback and we can only apologise for your experience with us. Our mascot costumes are very large and it is difficult for entertainers to
Entertainer spoiled my daughter's event
They are very good at luring people with good ads and follow up emails and confirming things.
But when it entertaining kids, I would rate them zero.
More than half of things which were mentioned on the invoice wasn't performed. Still I didn't mind and never reported. All of sudden company made a contact to ask feedback and when provided honest feedback she told me she will get back to me in few days which went for more than a month so I sent an email and lady told me she forgot to sent me a reply and told me her entertainer performed everything
We really appreciate you taking the time to leave us this feedback, which is so important to help us improve. We do take feedback very seriously and we apologise for the lack of communication from the
... Read more team and can assure you this would never happen again. The entertainer no longer does any work for us and we feel we have built an amazing team, we would love for you to give us another chance at providing some great entertainment. Please reach out to me directly [email protected] Kind RegardsFind out how Fly By Fun compares to other Party & Events Hire
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Disgusted!!
Extremely unprofessional. Was told the night before my sons birthday after paying my deposit 6 weeks prior that they didn't have a costume. After expressing my disappointment I was told they would source one. A young man turned up in a cheap tacky costume which was gaping at the back and showing his tattered sneakers. He'd rubbed some green paint on his face with his hands and VOILA he was apparently HULK!! My son ripped off his own Hulk costume in disgust!! He didn't do anything advertised in the "DELUXE PACKAGE" mentioned on the website excep
... Read moret twisting some balloons into swords which the few children engaged in it hit him with. My child said it was the worst thing about the party. I was humiliated after promising a "Superhero surprise" to my guests....I got a glorified child minder. There was no acting or performing in character whatsoever. I contacted the company and expressed my disgust and refused to pay another cent to them. I believe I am entitled to a refund but the lady was very rude and said I got what I ordered. Absolute SHAM!!Hi Natasha,
I would love to chat to you about this feedback. I have tried to find your booking in our system however am unsuccessful. Is your booking under a different name? I have not received any
Hi Natasha, I believe you may have the wrong company. We don't have a package called the 'DELUXE PACKAGE'. If I am wrong, please contact me right away. You have the wrong company.
Don't ever book this company! STAY AWAY!
We had booked an entertainer and mascot for 1.30pm start. 1.30 and no one has arrived. 1.35pm and I call the company. No answer. Call again at 1.40. No answer. Call at 1.45. No answer. I send a message that my entertainer hasn't arrived and what's going on. I get told "I am driving. Trying to pull over to call you" 10 mins later they call me and say "we don't know what's happened to your entertainer but I'll find out and call you right back" it's 2pm and I have nothing for the kids to do because that's why I paid and booked the entertainer! I'm
... Read more 4 months pregnant and stressed and totally upset at this point. 2.15pm I get a call "your entertainer is in hospital and we are sending someone to come as a mascot but they're pregnant so can't do much." Mascot turns up at 2.45pm - does nothing to entertain the kids at all! Apparently the director of the company was there and didn't have the audacity to talk to me to say sorry and explain what happened! I'm glad she didn't because I probably would have lost my mind at her. Anyways - read the other reviews and you will see this isn't the first time they have let down a party or lied about what happened to the entertainer. Unprofessional and heartbreaking for the kids o say the least.Thank you for taking the time to leave us this review, we take all feedback seriously and we sincerely apologise for the stress and anxiety we caused you on the day. Our entertainer let us down that d
... Read moreay and after this we no longer worked with her. As soon as our Director was aware of the situation, she did go and pick up the costume and wanted to at least do the mascot appearance for you. She was the one in the costume initially. The mascot appearances are just that as the person cannot really see and movement is somewhat limited, so all our mascots they usually just pose for photos and give high fives and hugs, they don't do any entertainment. So of course we had given you a refund in view of this but on the day wanted to still do the mascot as that is all we could do to try and fix the situation. We're extremely sorry about this and hope that you can give us another chance. Please contact me directly and I will take care of your booking - [email protected] Kind Regards The Fly By Fun Team
A complete no show !! Ruined my sons 7th Birthday
Today was my sons 7th Birthday Party. We had booked a Pokémon party for 22 kids. including games etc. The staff at fly by fun were always polite and helpful by phone. Unfortunately the service was unreliable from the start. The invitations that were included in the fly by fun party pack never showed up I waited 12 days. I then had to race around doing invites at the last minute to make sure we had some kids turn up for the $340 dollar pack I had purchased. On the day of the party (Today) I received a phone call one minute before they were meant
... Read more to arrive saying the party entertainer had a car crash and was not coming ( I do hope this person is ok ) I was left with 22 kids one of them my son in tears :( . I was offered a refund straight away but let's be honest it did not even touch the sides for when I had to break the news to my son. This company offers no guarantees and I would strongly recommend that you DO NOT ever book them for child's party. How can you compensate the fact that they didn't turn up... you simply can't.Hi Penelope,
I am so sorry this happened to you. We are extremely embarrassed and lost for words that we were unable to get an entertainer to your party and we know that refunding you doesn't make th
... Read moree situation better as the moment has passed. This is so extremely rare that we were unable to fix this on the day and we really would like to make it up to you, so please email me [email protected]Details
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Two weeks later I received a phone call message saying sorry they missed the appointment and they asked me to make another one. But seriously it's too late. First impressions count.