Flybuys (page 5 of 28)

I have been on website last 3 days and it wont let you redeem rewards. If you call they just wont answer.
They are clearly a criminal organisation.

My card lapsed as I was overseas. I was sent a new one that I have been using. I tried to log on to finally redeem the points in my next shop and they either updated my account with a completely different card to what was sent out OR they never updated the card at all. Logging in is a nightmare, my points are sitting around and contacting flybuys is so difficult. 5 business day turn around for emails and I'm waiting 10 business days now. I call and let them know about 30-40min wait times and no response to emails and the person was not apologetic or empathetic enough to do anything about it. He just said oh it's a busy time, what to do. This is ridiculous

Could not sign onto app. Tried calling number, after waiting 20 min the person was obviously working from home with dog barking. Could not get the app to work and no technical support. Tried to email on-line and only space for six words in the description. WTH!! Get people back to an office where they can be supervised and have tech support options. Lost another customer for good. Sack the CEO at the same time.

I tired calling the Flybuys customer service team this morning have been on hold for 40 minutes!!!! i tired yesterday as well and gave up after 30 minutes? I find this to be completely disrespectful towards loyal customers and unacceptable in 2022! COLES, FIX YOUR WAIT TIMES FOR CUSTOMERS THAT NEED TO TALK TO A TEAM MEMBER! STOP INCREASING YOUR PROFITS BY REDUCING STAFF AND PASSING THE BURDEN OF WAITING TO YOUR CUSTOMERS - NOT COOL!

I've had a Flybuys account for many years. Its impossible to sign in to my account, it's impossible to transfer points, it's impossible to speak to a person to resolve the issue. In fact no form of communication is available. This business should win the next shonky award.

I've used flybuys for many years but lost card. I have money (reward points) on it but 3 months later still no card so can not use.(must be in store only) I have refused to shop anywhere flybuys is accepted as it's a joke I can't redeem points. Other big companies offer a link to there reward program online which can be used at online check out. It's time flybuys caught up to the times.

Cannot sign in to website - and when eventually I did on the 3rd computer and App it would checkout what I wanted to redeem. Cannot manually enter address because information is cut off on mobile. Tried to phone only to have a message that due to long delays etc etc etc. Their IT department really need to look at their systems more closely. Very dissatisfied and once my points are redeemed will be closing my account. And will be reporting to consumer affairs.

I had huge trouble using their website to spend my points. The only thing that worked was transferring to cash. Once I had transferred all my points for barely any cash after years of collecting points suddenly the rest of the website worked. I would have much preferred to transfer to Velocity. Once my cash is spent I am closing my account.

Will not let me redeem rewards on tablet or phone. Have tried numerous times and have to go to a laptop to do it. Not convenient!

I can't log in to the app or the website despite multiple password changes. So I called and asked for a new card. After 10 days I finally get a letter, but no card. I try to call again but now there is 1hr 15min wait time. Of course I still can't log in. Spent 10 years to get 20,000pts and have found them impossible to retrieve. Really not worth it.

Program not user-friendly, unable to obtain customer support. Difficulty redeeming points for use.

Flybuys has become a joke. Points not awarded, unable to redeem them when I want ( silly grey dots circling around indefinitely). These programs exist to harvest information on your spending habits of course and nothing else. They used to have more reasonable promotions but now it is all about spending more than what you get in return.
“Spend $150 a week for 4 weeks and get $50 back.” So spend $600 to get $50 when you could have probably spent less and saved more by shopping at markets and buying only what’s needed. Feel stupid for getting sucked into this c.

I have been using flybuys for years scan my card all the time, yet NOT ALL MY POINTS go on my card and I’ve only been able to claim once, I was about to re claim my next lot just to find there GONE money I had saved gone and my points are next to nothing and not all my transactions are there either, I never have this problem with the woollies one, and to cancel to have to call flybuys like seriously, so not happy won’t be using it ever again, it’s easier to just delete the card then sit calling them having to explain myself, I know lots of people are happy and don’t have a issue and that’s great, but this is not my experience

what a joke the Flybuys app is unable to log in as my details are wrong! customers now need the app to redeem petrol vouchers! no more paper dockets. Called customer service 13 11 16, I have to provide further privacy information what a joke !!, all this privacy stuff a scammers paradise if they hack into Flybuys, where is the 2-time verification system?? Might be better if I shopped at Woolworths where shoppers have had access to a digital card for years!! Coles and Flybuys what a joke

It is not possible to redeem your points for dollars. I have over 41,000 points (equal to $205). I tried to redeem it God knows how many times, but each time it ended up with bouncing balls on redeeming tab!!!
Worse rewarding system ever!!!!!

Extremely difficult to load money onto your card, to then spend in Coles.

Long phone wait times with a very repetitive message every 20seconds. Contacts say they will take action and then a month later it’s still not done. No communication to say why they didn’t to what they said and after another 1.5hr wait time they cannot even email any details through. I feel like their incentives are a ploy to make you spend more money every week and they hope you don’t follow them up about not getting the reward…. Not even the first time it has happened to me.

Wanting to redeem Fly Buys points from Coles. Forget about it. The app does not allow me to do it. Have sent at least 3 emails re the problem, Only 1 answered and they said there was a problem with the website.And try to contact them. Waited over 20 minutes for call to be answered. Will be taking this to the Ombudsman

The Flybuys app runs a poor second to The Woolworths rewards app, when it comes to ease of use. Especially when it comes to accessing and using the 4 cent fuel offers. It is difficult to find and navigate on the app, and even though I believe I have done everything right, I still can't access my fuel discount offers when I scan my card either with the manual card, or via my phone, when I go to pay for fuel at the Shell service station. It shouldn't be so hard. In comparison the Woolworths Reward App is so easy to use.

Contact is impossible. No one to talk to. Only message is "we are experiencing heavy demand" I wondered why and now I know. Dreadful service. Either lack of staff; unwieldy system; or 'don't care attitude' by management. Logging in is ok. Cannot get past log in page. Not a user-friendly system or approachable customer service. Even the recorded message is aggressive and arrogant. Awful PR. Poor security management - there are other better means of resetting passwords, updating details, etc etc etc. System architecture, processes and procedures need overhaul by an independent team with fresh eyes and approach.
I've wasted enough time with flybuys. Going elsewhere.

I just want to spend my points at Coles no big deal until you try, I'm not going to use any foul language you can guess what I think

You guys don’t go out anything and respond once a week with a different person asking for details. DO NOT JOIN. The amount of hassle is ridiculous and loss of points

They make millions off our data and return very little to the user as their website rarely loads and the customer service is practically non-existent.

Got a offer for 1500 point by spending $70 at liquid land - I did never got the points - why should I have to chase them - shithouse

I have spent literally HOURS on the phone trying to get assistance in registering and claiming my points. There is no indication of the wait time provided. Then after you manage to speak with a human ages later, you are provided with a temp password but told it will take 10 minutes to work, so log in later. Then you try an hour later and are told your time has expired. I have never had these dramas with woolworths! So sick of all of the app stuff they go on with when you are waiting. This card system should be easy for everyone to use.

Took up a Coles Comprehensive Insurance policy on the premise that I would get $50 credited to my flybuys account, 10,000 points. Been 3 months and multiple enquiries and still no closer to obtaining the offer. Flybuys blames Coles and Coles just keep transferring me to Flybuys. DONT WASTE TIME AND MONEY ON FLYBUYS OFFERS INVOLVING COLES.

can't contact anyone to get my flyby points redeemed for cash on the card

I can't seem to log into my account for some reason. I try calling but get stuck in a voice prompted loop of either SMS or email - to which no one has been able to help me with for months now.
One person did reply via email saying to call because they can't change info on email. SMS no one replys. So you try calling back and can't speak to anyone except to SMS or email. Its actually ridiculous.

CS is not 9am to 7pm as mentioned, lazy response

All i wanted to do was to change our mobile numbers. Impossible!!!!!!

I redeemed my points for a product from POPINK PTY LTD and for a month the item has been stuck on processing. Pretty poor effort from them on behalf of flybuys. I redeemed a Weber recently and it was here in a week. I think Flybuys needs to have a good look at their SLAs in regards to Popink as this is what is contributing to their really poor ratings.

I like flybuys and make it work. I’ve recently experienced Woolworths everyday rewards program and it keeps track of receipts and even allows for receipts to be digital across all stores. Why does flybuys not do the same across the stores it partners with? Adrian.

Went to use my flybuys points to pay for groceries and they asked me for my physical card.
Why do you have an electronic card for Apple wallet if you are still required to show a physical card. This is ridiculous, get with the times. Everything is electronic for a reason.

Joined Flybuys 6 months ago have over 40000 points and have tried to redeem some of them but cannot access the site, just get the blue screen and bouncey balls. Tried ringing recorded message says to email or log in to site, It's a run around !!!

Absolutely the worst customer service experience ever, no response from them after 5 days.