Terrible experience dealing with Flybuys. Multiple phone calls trying to update my credit card for my Flybuys Max membership but errors each time. Called Flybuys - no idea about what is going on. Told me to email them - no email address provided or available on their TERRIBLE webiste. Call back again. Told to rejoin Flybuys Max on the website. It's not on the website. Call back again - finally get onto someone who seems to understnad what has happened. She takes my details down and advises someone will be in touch to get it sorted - no response and my Flybuys Max membership is now cancelled and no way to rejoin. Terrible experience. Won't bother with them anymore. My membership is going in the bin.

Ever since renewing my ebay plus membership which is supposed to award you with double flybuys points, my points have been halved. Ring flybuys to see what is going on, you need to ring ebay. Ring ebay, you need to contact flybuys. 4 phone calls to ebay plus, 2 phone calls to flybuys and 4 weeks later nothing has been done. They can't explain why it has happened and have no idea how to correct it. Continually told it would be escalated and they are waiting for a response from the ebay relations manager. Must be on holidays. Rip Off.

I have been using my card for over a year thought I would look into redeeming only to find out as we left the country for over 12 months the card even though has been saying accepted on every time I scanned hasn't been collecting any points as closed due to 12 months of non use. No email no communication telling me this and apparently we should all be reading the long TC's to know this. Wanted me to send a copy of my driving in to reactivate it! WTH. Terrible looks like they would rather me shop at Woolworths then! Disappointing

I’m trying to apply for a replacement card. Nearly 4 times I tried in the last 2 months, but it doesn’t proceed . Every time i submitted replacement card it freezes. Im unable to use my flybuy dollar

Just received my Wiltshire knife block and I’m so happy to be able to slice tomatoes without squashing them . I can’t thank Fly Buys enough for prompt free delivery of a wonderful product.

Linked this to eBay & Coles purchases and I’ve received plenty of rewards points that I converted into gift cards. I have found the programme to be very worthwhile & I’d recommend signing up

I love this rewards card I use it as much as I can and I've got a couple of awesome rewards from saving my points on it I find it fun saving for rewards and it doesn't take too long to save points with shopping all the time

I am their customer since 2006/2007. I have accumulated up to $7000 worth of points but their reward program is bad. Customer service as well. They simply say "Unfortunately we are not able to tell you much, I will pass your feedback to the relevant team." Then, nothing has ever improved.

I called their customer service number and it felt like the person I spoke to was in a hurry to finish the call. I'm not even sure if he really did what he said he did.

I deleted in error the 1000point offer for purchases at Coles for exceeding a $50.00 value. Today,Thursday 1st August 2022 I spent $60.65 and request this 1000point credit to my account,please. my card number is 6008 9432 0158 8118.

Often experiencing missing bonus points. This time it’s 25000 missing bonus points. Keep calling them & they are keep waiting me. Very rude, arrogant, false & misleading customer representatives, specially Nicole. He/she said I must have to call between 9-5 if wanted to resolve the issue whereas given time is 9-7. Highly inappropriate, unethical, rude service who are there to kill our time & nothing else. Very dishonest people.

Using flybys card to redeem your points you need to sign in and bring to store the card before you can redeem compared to Woolworths every day rewards card much accessible to redeem no need sign in and you can redeem with your iPhone, Coles far behind from Woolworths .. need for improvement

Absolutely appalling customer service. Didn't help to resolve my issue. Absolute disgrace! I don't even know why people bother having this stupid card which does nothing. Only reason I scan this stupid card because I shop from Coles.

I spent all of my fortnightly pension grocery budget at Coles, in the hope of receiving some fly buy bonus points, only to be told that I didn't qualify, as I activated the offer when I got home, instead of before I shopped. I guess it's in the fine print somewhere, however I just think it's mean.

I wanted to log on to Flybuys website to check some information and I was not able. So I called the Flybuys and I was told that my account had been closed for 4 years. And I have been scanning my card for about 3.5 years without knowing it and without gaining any points. The person explained to me that I did not use the card for a year (I could not find it) and therefore the account was closed - according to their membership terms and conditions. Nobody bothered to tell me that the account was closed - so I was wasting time and money using the card. I believe that a good company should inform the customers that their membership was closed. Otherwise, they are trying to attract customers and make them to do shopping with no reward.

Before there was so much more offers but as of nowadays there is hardly any more offers just ridiculous. And if there are offers they always if you buy this you get this. No more spending offers.

I recently lost my flybuys card along with my wallet. I rang to request a replacement card. NOT HAPPY. After being spoken over, not listened to and constantly questioned as to the validity of my request, as the operater could not spell my name properly, and would not listen to me. If that was not enough I was told I am not the person I claim to be and cannot be helped. Am disgusted!!!!. After that I will be happy not to have a fly buys card, considering I rang Woolworths reward card with the same request and information and had no problem at all. I will be sticking them.

I have 2 reward cards - Fly Buys and Woolworths Rewards. I definitely recommend the Fly Buys one as you seem to earn a lot more points more often. Great discounts and always great offers.

I been to Coles 3 times to try to redeem my flybuys dollar to pay off my groceries but then the cashier just lied. I don’t understand, i follow the instructions on my flybuys app on how to redeem but still not working at all.