Freedom Kitchens is offering one reviewer each month (starting from January 26th 2018) the chance to win a $200 Freedom Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Reviewer Photos & Videos
Overall a good experience with an exceptional outcome
Overall a good experience with an exceptional outcome at an unbeatable price. It’s been 3 months and I am loving my kitchen and laundry and get so many compliments!!
Shout out to Phil Ryder for his phenomenal design and helping every step of the way when the communication lines weren’t working. His customer ethos was remarkable.
Due to the reviews, I was bracing for the worst but overall it was a good experience. A few hiccups along the way but Phil was always there to support. He pushed for the delivery and install to be pre Christmas and I...Read more
couldn’t have been more thankful! Also shout out to Marek the installer. He was a pleasure to have in my home for the 3 days during the install and he did a brilliant job. I recommend the Moore Park showroom design appointments as opposed to the at home consultation, as they can be a little intense if you’re not ready to sign up then and there.Similar opinion? Write a review on ieatwords.com.au!
Freedom Kitchens
I am very happy with my new kitchen everyone from Michelle who help me with design and colours.. A big shout out to Paul the cabinet maker and Rayon's Plumbing and Macs Electrically.. Thanks
1 comment
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Freedom saved our renovation!
Jack Kassis was a fantastic help. We were really lost on how to redesign our old difficult kitchen. He showed us how we could do it simply and cost effectively.
1 comment
Freedom Kitchens C.Freedom Kitchens
Hi KathrynW. Thank you for your feedback. We'll be sure to share this with your designer Jack.
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BarbieSouth East Queensland, QLD
- 2 reviews
Love my Freedom Kitchen.
I absolutely love my new Freedom Kitchen. Right from the design day to the finish. All the trades people were very good and were always on schedule. Steve the installer was very good and took pride in his work.
1 comment
Freedom Kitchens C.Freedom Kitchens
Thanks for sharing Barbie. We wish you many happy years in your new Kitchen. Regards, Freedom Kitchens
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karenleeGreater Melbourne (Outer), VIC
- 2 reviews
Very Very disappointing. Two months later and kitchen not finished
It’s now 8 weeks since the kitchen was installed. I ring once a week to see when will the kitchen be finished. With the damaged kitchen draws that were installed because they had to -I have had one replacement delivered to a neighbours house. Where are the other 2 panels and where is the cupboard door? Let’s hope the kitchen will be finished before Xmas!!
1 comment
Freedom Kitchens C.Freedom Kitchens
Good morning karenlee. We are sorry to hear that the final items for your kitchen were delayed. We have sent you a Private message to confirm his has been actioned now. Regards, Freedom Kitchens
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Love our new kitchen!!!!
We are so happy with our kitchen!
From start to finish everything ran smoothly and efficiently.
From our designer Tim, he listened to exactly what we wanted and designed our kitchen perfectly, to our cabinet guy Marc who did an amazing job at putting everything together and great work from all tradies in between.
Would highly recommend these guys to everyone!!!
1 comment
Freedom Kitchens C.Freedom Kitchens
Thank you Veronica. We would like to share this with Tim,. Marc and all those involved in your renovation and have sent you a private message to grab more details. Regards, Freedom Kitchens
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EstGreater Melbourne (Outer), VIC
- 2 reviews
Not Happy
I was told I'd receive my final plans to approve within 3 days. 3 weeks later I am still waiting. This hold up has cost me and extra $2500 an an airbnb while I wait for the kitchen to get installed (as there is currently no kitchen in my house). I'm also very disappointed that they don't offer finger pull handles - a design feature that is pretty standard these days. I'm now having to look at getting another kitchen company to re-do the cabinet doors so I can get what I want, thus costing even more money.
1 comment
Freedom Kitchens C.Freedom Kitchens
Hi Est. We are sorry to hear your experience with us so far and have sent you a private message to address your concerns. Regards, Freedom Kitchens.
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AileenSouth East Queensland, QLD
Great after care service
We had our beautiful kitchen installed by Freedom back in 2018. This past month one of our drawer mechanisms wasn't working as well as it should. Contacted Freedom through the customer service portal and they arranged to have ALL of my drawer closer mechanisms replaced under their warranty.
Very impressed with the ongoing after care.
Thanks Freedom kitchens!
1 comment
Freedom Kitchens C.Freedom Kitchens
Thank you for your feedback Aileen and we are happy to have helped. We will be sure to share this feedback with our team. Regards, Freedom Kitchens
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I am a mugSydney, NSW
- 2 reviews
Wish I had read the reviews...
I installed a Freedom kitchen 4 years ago and it's been bugging me ever since. The so called designer was a salesman (formerly "on the tools") rather than a designer. I was never completely happy with the design and it looks cheap. I am now looking at spending more money to bring it up to scratch. Wish I'd read the reviews before I signed on the dotted line.
1 comment
Freedom Kitchens C.Freedom Kitchens
We are sorry to hear that you are unhappy with your kitchen. We have sent you a private message to discuss this with you. Regards, Freedom Kitchens
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HopperPennant Hills
- 3 reviews
Great experience
Fantastic experience and wrapped with the end result. We saved a fortune on buying our appliances in combination with the kitchen and we couldn't be happier with the Teka products.
1 comment
Freedom Kitchens C.Freedom Kitchens
Thank you for your feedback Hopper. We wish you many happy years in your new kitchen. Regards, Freedom Kitchens
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Jimmy ChristakopoulosGreater Melbourne (Inner), VIC
- 2 reviews
Perfect Sevice & Knowledge.
Katherine from Freedom Wardrobes consulted me on-site regarding wardrobe recommendations and installation. Katherine was extremely professional, punctual and knowledgeable regarding her products. She has a good eye for design and knew exactly what my four bedroom house in Malvern was looking for. Thank you for your patience and time. I highly recommend Freedom Wardrobes and their customer service!
1 comment
Freedom Kitchens C.Freedom Kitchens
Thank you Jimmy. We will pass your feedback on to Katherine. Regards, Freedom Kitchens
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PageSouth East Queensland, QLD
Very disappointed
Kitchen consultant came to the house, planned the kitchen told me turn around would be about 7days. 10days later still no kitchen. 20 days received the kitchen in flat pack boxes- we were assembling ourselves. They delivered the kitchen in the bucketing rain even though we requested the driver not to unload. Rang Freedom while delivery driver was in our driveway and they wiped there hands of us and said he don’t have anything to do with the delivery. Once kitchen was unloaded the delivery driver then dumped us with all the rubbish/ padding like...Read more
crates to support the kitchen boxes during transit which we had to hire a trailer and pay to dump. It took us about 4weekends to assemble the kitchen on the 3rd weekend we found about 5 boxes damaged on the left corner when we opened them all the 2pac was cracked on all these corners. Took photos and called Freedom and they told us they only have a 7day warranty however we could buy 5 new kitchen cupboard doors for a discounted rate. Total joke and totally unprofessional. Actually bought Kaboodle cupboard doors and they will brilliant.1 comment
Freedom Kitchens C.Freedom Kitchens
Hi Page. We are sorry that this has been your experience and are concerned with what you have raised in regards to the damaged cabinetry. We have sent you a private message to obtain your details so w... Read more
e can have someone reach out to you urgently. Regards, Freedom KitchensSimilar opinion? Write a review on ieatwords.com.au!
Aaron S
- 2 reviews
Avoid at all costs!
What a mistake I made by not reading reviews here and on product review! If this company wants to pickup its game they need a major restructure to understand customer service, automation and communication. We are now several weeks into our kitchen renovation which in our sales process was painted to us that it would be completed within two days due to the sophistication of the team they have on hand to then have an installer come onsite and tell me I have been sold the dream it is going to take several weeks at least, where was the communicatio...Read more
n between sales and the installer?. The kitchens themselves are of good quality I will give Freedom that however once you sign off with your sales rep you go down the dismal rabbit hole they call "The Portal". Gone are speaking to a real person from here on you need to discuss things with "The Portal" which in my experience was so easily misconstrued that our whole kitchen was assembled in a completely different finish to the finish we chose in the show room, you would think a company like Freedom would recognize these mistakes and complaints I have put through but instead here I am writing this to persuade others not to deal with this company unless you are willing to have headaches and follow ups with random trades people who also do not care and people on "The Portal" not to mention you will speak with multiple people on "The Portal" none of which have any idea what you want because your sales person and stylist that originally sold you the dream is off trying to sell the dream to someone else! We are now towards the very end of our renovation just waiting for a new assembling staff member to come out and finish the job because our existing assembling staff member called me out of frustration to let me know how he had been let go from the Freedom business not to mention that we had already paid him at this point. Reconsider at all costs, do your homework, If I had my time again I would choose a smaller carpenter who can source these kitchens.1 comment
Freedom Kitchens C.Freedom Kitchens
Hi Aaron. We are sorry to hear that this has been your experience and it certainly not what we want our expect for our clients. We understand that you have been in contact with our Completions team w... Read more
ho are working on resolving your outstanding issues as quickly as possible. We will ensure that you are contacted with an update. Regards, Freedom KitchensSimilar opinion? Write a review on ieatwords.com.au!
NicoleGreater Melbourne (Metropolitan), VIC
Love our new Kitchen
We couldn’t be happier with our new Freedom Kitchen the process went very smoothly, our designer Matt was wonderful and our cabinet maker Marco ensured it all went in perfectly.
1 comment
Freedom Kitchens C.Freedom Kitchens
Hi Nicole. We are happy to hear this and would like to share your feedback with your designer and installer if you would like to send us your job number. Regards, Freedom kitchens
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Great kitchen, highly recommend
These guys where very easy to deal with from start to finish.
I’m very happy with everything on the kitchen great quality and great service through the whole process, would highly recommend to anyone
1 comment
Freedom Kitchens C.Freedom Kitchens
Thank you Daniel. If you would like to send through your job number, we would love to pass this on to our team. Regards, Freedom Kitchens
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Not HappyGreater Melbourne (Metropolitan), VIC
Never use Freedom Kitchens again!
I went through Freedom Kitchens as a friend of mine used them. Never again will I use them or recommend them. Freedom Kitchens are great up until they get paid. Once they get paid, that's it. They drop off the earth. They do not respond to emails or phone calls. The bin they sent me did not fit in the cabinet. After multiple emails and phone calls, I finally managed to reach a lovely man who came measured and offered to change the bin for one that fit. He said he would get customer service to call me and organise refund. Never happened. ...Read more
My kick board kept falling and my spice cabinet was wrong. I waited for over 3 months with not being able to get hold of anyone via email or phone until I had enough and sent them a forceful email wanting a refund and not to have anything to do with them again. Management contacted me apologising and offering to fix things which I declined as it was too late. I will never use Freedom kitchens again and I strongly recommend neither does anyone else. They say they are reasonable price but they don't factor in that installation is extra. Definitely not a happy customer!!!1 comment
Freedom Kitchens C.Freedom Kitchens
Good morning. We apologise that this has been your experience with us and would like to help make things right. We have sent you a private message to gather some details so we can have someone reach out to you. Regards, Freedom Kitchens
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Kitchen cabinets work a treat
Very happy with quality of products. Value for money. And the implementation team ie trades people were outstanding. Very pleased with the service received. Thank you very much. I would recommend.
1 comment
Freedom Kitchens C.Freedom Kitchens
Thank you Dolimite. If you would like to share your job number, we can pass this feedback on to our team. Regards, Freedom Kitchens
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TrubalGreater Melbourne (Inner), VIC
- 2 reviews
Do yourself a favour and get someone else!
I ordered a kitchen from Freedom last October and the service from the store at Essendon Fields was great as was the designer who came and drew up my kitchen. After I paid my deposit it all started falling apart. They only communicate via messages, changed my drawings without explanation and fail to return calls. Worse, the designer assured me if I went with Freedom to manage the installation I would be charged $4995 but when the installer came out he provided a quote of $7900. Having no other options I went with it but the work on taking out m...Read more
y existing kitchen and installing the new one has been so poor that 2 builders have since told me there are significant issues with the workmanship. For over $21,000 I am now left with a really poor quality, half finished kitchen as Freedom has not responded to my calls for over a week! I have now been told by builders I could have got a custom made kitchen with vinyl wrap rather than the basic one I’ve got for less than $15K. I was so excited to get a kitchen but am now so stressed by the way I have been treated and the poor service and workmanship of Freedom.1 comment
Freedom Kitchens C.Freedom Kitchens
Good afternoon Trubal. We are truly sorry that this has been your experience. We would like to discuss this directly so we can help address any concerns and outstanding issues you have. We have sent you a private message. Regards, Freedom Kitchens
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Seth B.Greater Melbourne (Metropolitan), VIC
Very ordinary
Paid for premium option. The salesperson assured us of the quality. Their sales tactic is based around getting a signature on the spot and nailing you for variations, you will have them. The consult is not as helpful as it could be and it felt like some options they pushed more out of convenience/margin than what was going to work the best.
Cabinets turn up and the tall end panel has to have a butt join as they don’t do panels over 2400 high. We had to outsource the island back panel as they wanted to join that too.
Factory quality control ...Read more
was lacking. Some of the annoying stickers they put on everything where covering imperfections in the doors. One drawer front was completely the wrong size. They delivered replacement panels eventually but It was on us to replace them. Overall the product sits somewhere between Kaboodle and Custom. Ok for an investment property or lower budget renovation if their price is right. Don’t be fooled into thinking it it premium.1 comment
Freedom Kitchens C.Freedom Kitchens
Hi Seth B. We are sorry to hear that you feel this way, and would like to reach out to discuss any issues you have outstanding. We have sent you a private message so we discuss this with you. Regards, Freedom Kitchens
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AndreaSouth East Queensland, QLD
Love it
The whole process from the initial design meeting to the install was great. Freedom were really responsive when we had some concerns with the install and rectified immediately. Would recommend.
1 comment
Freedom Kitchens C.Freedom Kitchens
Thank you Andrea. We have sent you a private message so we can grab more info and share this with those involved in your job. Regards, Freedom Kitchens
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Questions & Answers
Zed D.asked
We are looking to install a kitchen seeing that we’re building a brand new home and in a toss up with Ikea, freedom and kitchen design company!
Reading the mixed bag of reviews I feel at a loss! Can someone please tell if there’s been any improvements in the service in the last five months? Spending thousands of dollars on what is the heart and joy of the home will be so upsetting if I have to experience any of the dilemmas discussed here
3 answers
Hi Zed D. I can only tell you about my experience with Freedom Kitchens. The designer came out & redesigned my old kitchen into a super modern kitchen with butlers pantry & plenty of drawers & a study nook. The quality of fittings is excellent & was fitted with precision & not one hic up. The office staf are wonderful & kept me up to date at all stages. I would not hesitate to recommend Freedom Kitchens, they are a totally organised professional company. My Kitchen was Designed & fitted in Brisbane. Love it. Good luck with yours. Y P
Hi Zed
In regards to our kitchen, we love the design, the bench tops and the quality of the cabinets, the installation was very good and as Yvonne said quality of fittings is excellent & was fitted with precision. Our main problem was with the INALTO accessories freedom installed as part of their package, the DWI62CS-Inalto dishwasher is not very easily loaded has flimsy runners and not very practical for tall gasses and pot and pans, the INALTO cook top only lasted 2 months and the AIH90W integrated ranch hood is nosy (it does do the job just nosy), we are happy with the sink (SREG2015LBW-S Regal One & One Half Bowl)
In short we are happy with the kitchen and like it very much, it just if we were to do it again we would install our own accessories
I hope this helps
Regards
Peter C
We finished our kitchen mostly end of September in Melbourne. Still waiting on the kickboard to be installed in front of the stove and still needing dispute resolution on electrician invoicing 60% higher than quoted by freedom installer. I would not recommend. Pay the extra few thousand and go with a kitchen company that does it all themselves.
J Gibsonasked
Anyone used freedom aspley in Brisbane at all and if so which installers do you recommend or avoid?
1 answer
J Gibson
Did you go with Freedom Aspley? After reading the reviews I am bit concerned.
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Freedom Kitchens C.Freedom Kitchens
Hi Annemarie, we are glad to hear you're happy with your new kitchen and will be sure to pass on the feedback to our team. Regards, Freedom Kitchens.