Kinsman Kitchens is offering one reviewer each month (starting from March 13th 2018) the chance to win a $200 Good Guys Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Read also:
miracle chef air fryer oven reviews piu 12 air conditioner f1 stirling robot vacuum cleaner reviews how much do tvsn presenters get paid the comfort shop crows nest white glo express whitening system review aldi split system air conditionerKinsman Kitchens
Reviewer Photos & Videos
Couldn’t be happier!
Excellent customer service from design phase through to installation and follow up. The results of the walk in wardrobe were exactly what we were after and we couldn’t be happier for choosing Kinsman. Highly recommend!
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Video appointment was great!
We had a great experience with our video appointment with a super knowledgeable design consult! I was really surprised how smooth and easy it was despite that fact that we weren’t sitting in the same room together.
Can truly recommend this experience with anyone that are thinking of renovating their kitchen.
Similar opinion? Write a review on ieatwords.com.au!
Justine R.South East Queensland, QLD
Avoid
I will start out buy saying that i have never renovated a kitchen before, so i did what any person with limited knowledge does and went to a place that i though were professionals in kitchen design and installation. In fact, i went to pretty much all the kitchen company’s, all of which, appear to have the same technique of trying to sell you the design on the day, by roping you in with a discount. This was my first mistake. I had an at home design consult, which i felt went well. I was happy at the time and decided to sign with kinsman with the...Read more
understanding that things can be altered. Once we had signed, then pretty much all communication ceased. I explained i wanted to make some changes once i realised that there were some design issues. This is then things started to go bad, communication via the portal is non existent, changes could only be made via email, this was very difficult when you are not provided with a catalogue or some idea of what is available. The the price just keep going up. And i felt like things was going around in circles, with no progress on the kitchen. I had to make the hard decided to end the contract with kinsman, it felt like we were never going to get a kitchen on time. Now i have no Kitchen and Kinsman are refusing to return our deposit. I will never recommend this company. I1 comment
Similar opinion? Write a review on ieatwords.com.au!
Find out how Kinsman Kitchens compares to other Kitchen Renovators
Know better, choose better.
Nerissa B.Greater Melbourne (Inner), VIC
Love our kitchen!
We booked Kinsman months in advance and had it installed when we were ready later in year. The salesman was great at first meeting. The instore staff at The Good Guys were great. Even the delivery team. Our site manager was brilliant. He was upfront, informative and kept the process of installation on track. Yes we were without a kitchen for few weeks but the end result was worth it. The quality is fantastic. Definitely get what you pay for. We love our new kitchen! Word of advice is do go to stone factory and pick your bench top. Don’t rely on the samples it’s totally different.
1 comment
Kinsman G.Kinsman Kitchens
Hi Nerissa. We appreciate your feedback and will be sure to share this with all those involved in your renovation. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
KateGreater Melbourne (Metropolitan), VIC
Great design appointment
We had a great design appointment. Was very happy from start to finish with the customer service and will be doing all of my kitchens with Kinsman in the future. Thank you!
1 comment
Kinsman G.Kinsman Kitchens
Thanks for your feedback Kate. We look forward to working with you again. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
Love It
The Kinsman team were fantastic. The communication from the Kinsman team was great. Never a problem.
Rosemaria in The Good Guys was fantastic and without her there wouldn't have been a kitchen. The information that she provided was clear and concise.
Measure to Install - this was very well orchestrated.
Trades persons were always professional, turned up on time and ensured that the areas they worked on were left with no rubbish and cleaned.
Jonathon our installer was fantastic. Very thorough with his work and could always be contacted with any questions at any time. Everything came together beautifully and kitchen looks great. Very Happy
Overall we would recommend Kinsman Kitchens whenever asked.
1 comment
Kinsman G.Kinsman Kitchens
We are glad to hear you are super happy with your kitchen and hope you enjoy the final product as much as we do! KK.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Geoff PowellIllawarra, NSW
Could not have a better outcome
Kinsman excelled. From design and planning, through to strip out, delivery and installation.
Prompt reply to any enquiry we had in any regard.
All trades people were very professional. Some of the neatest, cleanest tradesmen we have had
the pleasure to deal with. always on time and very prompt.
One small issue with 2 doors (wrong length) was taken care of without delay.
We are more than happy with the result and will be recommending Kinsman Kitchens whenever asked.
Geoff Powell
March 6th 2020
1 comment
Kinsman G.Kinsman Kitchens
Thank you for your great feedback Geoff! We are glad you not only love your new kitchen but also the overall experience with Kinsman. KK.
Similar opinion? Write a review on ieatwords.com.au!
Angus and RosalieWide Bay-Burnett, QLD
very proud of my kitchen
We got our kitchen delivered in November last year. The installer was absolutely fantastic, very thorough . Great job Steve We had a problem with the cutlery tray which was the wrong one to start with but in the end Ambalee whom i was really impressed with her great customer service skills sorted everything out for us
I would like also to point out that the designer did a great job he really gave me what i had in mind hats off to Matt brilliant job
1 comment
Kinsman G.Kinsman Kitchens
Thank you for your review Angus and Rosalie, we are glad to hear you are over the moon with your kitchen and the service provided from our staff. Enjoy your beautiful kitchen! KK.
Similar opinion? Write a review on ieatwords.com.au!
Katarina GSouth East Queensland, QLD
- 5 reviews
Buyer beware
Sadly, this was a case of buyer beware and I just want to save other from a similar situation. They promise the world, you pay your deposit, but then the communication, the project management and customer service disappears. I will be honest, the kitchen installer was great, he was meticulous and the cabinetry installation was outstanding, HOWEVER, that was the only positive to come out of this. Kinsman under-delivered on all other accounts. From underestimating trade quotes (SIGNIFICANLTY) to selecting kitchen components that weren't compatibl...Read more
e (then trying to charge us for their mistake). We began this project in November 2022, it is now March and the kitchen is yet to be finished. - as promised. I don't have any issues with any particular staff member that looked after it, it's just that NOOONE really took accountability for the entire project. Hence the wheels fell off.2 comments
Kinsman G.Kinsman Kitchens
Hi Katarina, we do apologise for your experience so far. I do believe this matter is with our customer resolutions manager currently who will be in touch. Regards, Kinsman Kitchens.
customer resolutions manager? First time I’m hearing of such a department. Contact from kinsman is beyond unacceptable and we are yet to have any of our concerns resolved. Would not recommend anyone t... Read more
o use Kinsman. The more we find out, the scarier it is. Doesn’t even comply with QLD building Codes.Similar opinion? Write a review on ieatwords.com.au!
Find out how Kinsman Kitchens compares to other Kitchen Renovators
Know better, choose better.
KmacGreater Melbourne (Outer), VIC
Don't expect any help once they have your money. Take your business elsewhere!
We ordered our "custom" kitchen in September last year from the designer range. We were told how easy it was to assemble and my hubby is quite handy so we opted not to pay for the installer. The delivery of the kitchen was a disaster. Door panels were scratched or bowed. The sink cabinet was not made wide enough to fit our sink - even though the models and measurements for all appliances were provided to kinsman at the time of order. There were zero instructions on what each piece was or how to assemble. Extra pieces were sent that we didn't ne...Read more
ed which added to the confusion. Our phone calls and emails were not responded to. If it wasn't for the assistance of the external site check person whose number we had then we would have been without a functioning kitchen for Christmas and to this day. The designer range is not worth the money. Turns out the reason the sink cabinet wasn't made big enough is because that isn't a standard size. Everything is modular and standard sizes. The kickboards are not made to measure. You are expected to have the particular saw to cut them to size. Customer service was abhorrent. We downloaded a pdf from the website in desperation trying to find any info at all to help with the install after weeks and weeks of nothing. Lo and behold we got a phone call almost immediately because the download required a phone number to be entered. This business only cares about making sales and once they have your money they don't care about you one iota.1 comment
Kinsman G.Kinsman Kitchens
Good morning Kmac, We are sorry to hear that that you had issues withe the delivery of your kitchen and getting in touch with our Customer Service team. We have sent you a private message to follow this up. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
EJGSouth East Queensland, QLD
- 3 reviews
- Verified customer
Wow! Really wonderful result.
Thanks Jonothan for your assistance, in bringing our ideas to fruition. Its all done.
A special thanks to Ambalea for her assistance with the extra couple of items ordered.
Caesar stone looks great.
1 comment
Kinsman G.Kinsman Kitchens
Thank you for sharing EJG. We will share this with all those involved in your job. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
GiL628Sydney, NSW
Very disappointing
Well, where do we begin?
From the moment my husband and I paid our deposit for our kitchen, Kinsman were very quick to disappear, failing to respond to numerous calls after countless attempts to speak to someone from Kinsman. We got a call from a manager 7 days after we paid our deposit, which we thought was very strange, as the designer who came to see us said that we would get a call in the next day or two from a manager to explain what happens next. Well 7 days later we finally get a call from a guy called [Name Removed], who was very rude a...Read more
1 comment
Kinsman G.Kinsman Kitchens
Good afternoon. We are disappointed to hear this was your experience and would like to follow this up with your privately. We have sent a you a message and look forward to your response. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
Affordable quality
Thank you Pedro for your help designing our new kitchen. It is such a pleasure when you can get your new kitchen tailored to your needs at such a reasonable price. We are looking forward to "cooking up a storm" in our Hampton inspired kitchen.
1 comment
Kinsman G.Kinsman Kitchens
Thanks Chris D. We will be sure to share this feedback with your designer. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
William T.Sydney, NSW
very pleased with my new Kinsman kitchen
Just got my kitchen completed and very pleased with the outcome. My kitchen designer (Rene Hill) was very helpful, prompt and insightful without being pushy. A special mention of Ralph French (Installer), who co-ordinated all the tradies with swiss precision, he certainly is a credit to your organisation. All the tradies were exceptional, i.e on schedule and budget. May I make a suggestion, changing the height of the shelves could be more user friendly specially for the uninitiated like me, could be because of the plastic tracks holding them. No hesitation recommending Kinsman.
Will Thomas
1 comment
Kinsman G.Kinsman Kitchens
Thank you for your review William. We will be sure to share this your designer, installer and all those involved in your renovation. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Dean d.Sydney, NSW
Kitchen
1/5 would not recommend. Should have checked other reviews as our experience has been much the same. Zero stars if not for the quality of the cabinets.
Measurements (from their measurer) were not correct so the kickboards are now useless. Island bench back panel is not big enough by 100mm so we get sent, and charged for ofcourse, a whole EXTRA 1200 panel in order to cut 100mm off it to fill the gap...
Sent too many right-hand side doors and not enough left-hand, so cupboards have no doors.
Delayed delivery.
Spoke to customer service and was ...Read more
advised we could send the un-used, un-opened boxes back, only to be told later sorry no returns... Forget them sending the wrong panels and not measuring (and/or designing) properly in the first place. Now stuck with useless panels and have to pay someone else to finish off.1 comment
Kinsman G.Kinsman Kitchens
Hi Dean d. We thank you for taking the time to fill us in on your experience and we are sorry to hear that there are still issues to be resolved. We have sent you a private message so we can help move things along. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
Find out how Kinsman Kitchens compares to other Kitchen Renovators
Know better, choose better.
MonicaSouth East Queensland, QLD
new kitchen
kinsman team of tradies were exceptional everything done on the exact days allocated, boyd cabinetry (steve ) helpful and very courteous .. i’m happy with the results, definitely recommend kinsman kitchen and the cost was as quoted no hidden surprises.
1 comment
Kinsman G.Kinsman Kitchens
Thanks for your feedback Monica. If you would like to share your job number, we would like to pass this on to those involved with your renovation. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MIchaelGreater Melbourne (Outer), VIC
Very satisfied customer! Great design and easy installation
I chose Kinsman based on a recommendation from a friend (something I normally do). I was not disappointed! Great service and attention to detail from start to finish. Elise was a friendly, patient and talented designer. Michael the installer was fantastic. His communication and advice was fantastic as well his co-ordination of the trades. One slight hiccup in delivery date but this was due to Kinsman’s quality control picking up error in components prior to delivery which is a lot better than identifying error upon delivery. A very satisfied customer who would recommend Kinsman without hesitation.
1 comment
Kinsman G.Kinsman Kitchens
Thanks Michael. If you would like to share your job number, we can can let Elise, Michael and our team know how happy you are. Regards, Kinsman Kinsman
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Kylie BrisbaneSouth East Queensland, QLD
Love my kinsman kitchen
I would absolutely recommend Kinsman Kitchens. Staff were always friendly, polite and helpful. The online communication portal was convenient and easy...and the best part is, my new kitchen looks great!
1 comment
Kinsman G.Kinsman Kitchens
Thanks Kylie Brisbane. If you can share your job number, we would like to share this with our team. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
LauraSouth East Queensland, QLD
Great kitchen
Installation went smoothly and the installers were prompt and cleaned up every day before leaving.
Highly recommended. Regardless of reward, we would definitely recommend Kinsman Kitchens to anyone who is having a new kitchen
1 comment
Kinsman G.Kinsman Kitchens
Hi Laura, Thank you for your positive feedback. If you would like to share your job number, we will pass this on to those involved. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Great kitchen design
Excellent guidance during our nervous time of designing our kitchen renovation. Our designer took the time to consider all our thoughts and ideas of what our dream kitchen would look like and has created a kitchen design that we are very pleased with. Thanks.
1 comment
Kinsman G.Kinsman Kitchens
Thanks Gary! If you could let us know who your designer is, we will be sure to pass this great feedback on. Regards, Kinsman Kitchens
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- ‹ Prev
- Next ›
Questions & Answers
Barbara MAYasked
do you have a contact in Darwin
2 answers
I actually found them through a Good Guys store near my home. Maybe you could ask at your nearest Good Guys if they offer the same service :)
Kinsman G.Kinsman Kitchens
Hi Barbara MAY. Unfortunately we don't service Darwin at the moment, however we will let our Marketing team know of your interest. Apologies for any inconvenience. Regard, Kinsman Kitchens
Lisa M.asked
How much does it cost to install an express kitchen
No answers
Justineasked
Who is responsible to be organising the tiler for splash back in kitchen. Is the contractor hired by kinsman kitchen who calls and organises with tiler installation of tiler.
1 answer
The installer; who kept it all together and offered good advice. However, in our case, the usual tiler had a death in the family and had to go overseas. We easily found a replacement
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Kinsman G.Kinsman Kitchens
Hi Justine, we are sorry to hear your experience so far has not been positive. We have sent you a private message to assist you further. Regards, Kinsman Kitchens.