Kinsman Kitchens is offering one reviewer each month (starting from March 13th 2018) the chance to win a $200 Good Guys Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Dean d.Sydney, NSW
Kitchen
1/5 would not recommend. Should have checked other reviews as our experience has been much the same. Zero stars if not for the quality of the cabinets.
Measurements (from their measurer) were not correct so the kickboards are now useless. Island bench back panel is not big enough by 100mm so we get sent, and charged for ofcourse, a whole EXTRA 1200 panel in order to cut 100mm off it to fill the gap...
Sent too many right-hand side doors and not enough left-hand, so cupboards have no doors.
Delayed delivery.
Spoke to customer service and was ...Read more
advised we could send the un-used, un-opened boxes back, only to be told later sorry no returns... Forget them sending the wrong panels and not measuring (and/or designing) properly in the first place. Now stuck with useless panels and have to pay someone else to finish off.
1 comment
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MonicaSouth East Queensland, QLD
new kitchen
kinsman team of tradies were exceptional everything done on the exact days allocated, boyd cabinetry (steve ) helpful and very courteous .. i’m happy with the results, definitely recommend kinsman kitchen and the cost was as quoted no hidden surprises.
1 comment
Kinsman G.Kinsman Kitchens
Thanks for your feedback Monica. If you would like to share your job number, we would like to pass this on to those involved with your renovation. Regards, Kinsman Kitchens
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MIchaelGreater Melbourne (Outer), VIC
Very satisfied customer! Great design and easy installation
I chose Kinsman based on a recommendation from a friend (something I normally do). I was not disappointed! Great service and attention to detail from start to finish. Elise was a friendly, patient and talented designer. Michael the installer was fantastic. His communication and advice was fantastic as well his co-ordination of the trades. One slight hiccup in delivery date but this was due to Kinsman’s quality control picking up error in components prior to delivery which is a lot better than identifying error upon delivery. A very satisfied customer who would recommend Kinsman without hesitation.
1 comment
Kinsman G.Kinsman Kitchens
Thanks Michael. If you would like to share your job number, we can can let Elise, Michael and our team know how happy you are. Regards, Kinsman Kinsman
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Kylie BrisbaneSouth East Queensland, QLD
Love my kinsman kitchen
I would absolutely recommend Kinsman Kitchens. Staff were always friendly, polite and helpful. The online communication portal was convenient and easy...and the best part is, my new kitchen looks great!
1 comment
Kinsman G.Kinsman Kitchens
Thanks Kylie Brisbane. If you can share your job number, we would like to share this with our team. Regards, Kinsman Kitchens
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Great kitchen design
Excellent guidance during our nervous time of designing our kitchen renovation. Our designer took the time to consider all our thoughts and ideas of what our dream kitchen would look like and has created a kitchen design that we are very pleased with. Thanks.
1 comment
Kinsman G.Kinsman Kitchens
Thanks Gary! If you could let us know who your designer is, we will be sure to pass this great feedback on. Regards, Kinsman Kitchens
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psalmsSouthwest, VIC
High quality kitchen product & service at a great price, thank you Kinsman!!!
Jessica from Kinsman Essendon is a great designer and managed to deliver a fantastic design for what was a for very difficult space in my new Yurt, i.e. with absolutely no right angles for walls.
I must mention I was impressed with the quality of the Xpress range and the fact that it’s all Australian made.
With some basic tools like a hammer and battery screwdriver I was able to assemble and install the kitchen all by myself, just by following the supplied instructions.
Top quality, thanks team.
1 comment
Kinsman G.Kinsman Kitchens
Hi psalms. Thank you for sharing your feedback and pictures of your new Kinsman Kitchen. We will be sure to share these with Jessica. Regards, Kinsman Kitchens.
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SandiSydney, NSW
- Verified customer
A great design
Kinsman kitchens were extremely helpful in the design of our kitchen. Our designer Isabella was very efficient, listening to our needs and creating a kitchen design that has great storage and easy movement around the space. Leanne and Praj also helped with the selection of our stove, oven and exhaust, making the whole process very streamline. We have yet to have the kitchen installed, but if they are as efficient in this area as they were in the design etc, then we will have a great kitchen and the process would have been a great experience....we’ll have to wait and see!
1 comment
Kinsman G.Kinsman Kitchens
Thanks for your review Sandi. We will be sure share this with Isabella, as well as Leanne and Praj. Regards, Kinsman Kitchens
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JohhnoSouth East Queensland, QLD
- 2 reviews
Unfinished kitchen
I commenced the process of installing a new kitchen by Kinsmans Kitchens in August 2022 and to date cannot use the kitchen. The stove was also supplied by Kinsman (never agree to do this) and as supplied, could not be installed in any fashion. Contacted them but in the end would not assist. After many calls by me which were never answered, even though they said they would, I had to deal direct with the manufacturer of stove and at my cost for the parts not supplied by Kinsman with the stove. Not happy at all
1 comment
Kinsman G.Kinsman Kitchens
Good morning Johhno. We are sorry to hear you've had with your stove installation. We have sent you a private message to follow this up and see how we can help. Regards Kinsman Kitchens
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Linda
- 2 reviews
Fantastic design. It’s my new favourite room!
From start to finish I was extremely pleased. The designer Filip was completely in tune with what I wanted and was able to guide me on areas that I was not sure on with ease and expertise. Aaron, the carpenter/joiner was very courteous, punctual and professional. Communication was ongoing and we were in no doubt as to what was happening. His workmanship was exemplary. Precise and accurate including minor details so the job was completed to perfection. This behaviour was also reflected in the team of tradesmen he had working for him. All were ve...Read more
ry professional and in constant communication. One standout, among many, was the fact that I had no need to clean up at the end of the day. Every tradesmen cleaned up after themselves! Even visitors gasp at how great my new kitchen looks. Communication through the web site was done with ease and quick responses at all times, plus the odd phone call were all handled professionally and courteously. Would highly recommend Kinsman Kitchens.1 comment
Kinsman G.Kinsman Kitchens
Hi Linda. Thank you for your feedback and the beautiful pictures of your new kitchen. We will be sure to share this with your designer and installer and all those who were involved in your job. Regards, Kinsman Kitchens
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KatherineNew South Wales
Perfect
Everyone we dealt with was very professional and they went of their way to assist us in building our dream kitchen. We didn’t have any issues, and when we changed designs they were really helpful and accommodating. Highly recommend
1 comment
Kinsman G.Kinsman Kitchens
That's great to hear Katherine. we would like to wish you many happy years in your new Kitchen. Regards, Kinsman Kitchens
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great finish
really liked the 2 pack miami gloss finish on all doors and handle free with j-pull on all draws and cupboards no drilling or handles to go lose and grimy only thing is I would go for professional installation next time
1 comment
Kinsman G.Kinsman Kitchens
Thank you for your feedback Mr Mrs N Brisbane. We have sent you a private message so we can grab more info and share this with our team. Regards, Kinsman Kitchens
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Ricardo E.Greater Melbourne (Outer), VIC
What a wonderful Kitchen
Kinsman kitchens were very professional, helpful would listen to any concerns and the work they did was fantastic highly recommended. I would definitely recommend Kinsman kitchen to anyone wanting a new kitchen.
1 comment
Kinsman G.Kinsman Kitchens
Hi Ricardo E. Thank you for your review and we hope you have many wonderful years in your new kitchen. Regards, Kinsman Kitchens
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KimSouth East Queensland, QLD
My fabulous kitchen
Quality quality quality!!! From design to install to completion everything went as planned. Trades came on time they were friendly neat and tidy. We could not of asked for more. Highly recommend.
1 comment
Kinsman G.Kinsman Kitchens
Thanks Kim! We wish you many happy years in your new kitchen. Regards, Kinsman Kitchens
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vcruz2000Illawarra, NSW
- 2 reviews
Too many times that we had to order missing parts thus delaying the kitchen for at least another month. Not happy at all
The kitchen is coming along nice very slowly but the customer service we received is one of the worst that I have experienced. We had to order missing parts at least 3 times thus delaying the installation for at least another month. When I called to follow up, the representative only looks at their computer screen and say "nothing in our system". She does not comfort you with a statement that she will look into it, but instead raised her voice and matched my frustration and said the kitchen is functional anyway. They are really prompt in asking...Read more
for the payment but after we have paid in full, we became nothing (one should also expect a fully installed kitchen right after the full payment has been made). No courtesy call to find out whether the missing parts have been received or how are we going with the kitchen. By the way they just leave the missing parts outside our front door. Totally not recommended due to cabinets and drawers sizes are preset and very expensive. Most upsetting is that Kinsman customer service is the poorest we have experienced. Could it be because I have an ethnic accent? I wonder...1 comment
Kinsman G.Kinsman Kitchens
Good afternoon vcruz2000. We would like to discuss this further as we are disappointed to hear this has been your experience. We have sent you a private message to follow up. Regards, Kinsman Kitchens
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MariaSouth East Queensland, QLD
Very happy
Love our new kitchen and very happy that we went with Kinsman. The quality of the product and time it took for installation was impressive. Our kitchen isn't too big so it was done in a day and a half. Derek was really professional and managed the other tradesmen really well. Kristina and Sean were really great to work with for designing the kitchen and not being pushy as the previous company we had a measure and quote with was so pushy it made my husband and I really uncomfortable. The only thing keeping this review from a 5 star for us is tha...Read more
t the tradesman quote was a bit off, we ended up paying a fair bit more as there was a bit more plastering work than initially discussed and plumbing a bit more too. Great kitchens but just keep in mind that the trades might cost more if other things come up and their initial quote is just an estimateSimilar opinion? Write a review on ieatwords.com.au!
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AndrewSydney, NSW
In store Consultation
Visited two The Good Guy stores at Tempe and Alexandria and and received wonderful service from two lovely ladies katina and Yvonne in the Kinsman Kitchen section,very knowledgeable and helpful
1 comment
Kinsman G.Kinsman Kitchens
Thanks Andrew. We will be sure to send this feedback to our team at Tempe and Alexandria
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Expensive and rude
I had out a kingsman Wardobe designer to get a quote. After arriving 30 minutes late, the designer was kind and helpful until we got to price. He quoted me $8k for two very simple and small wardrobes installed (including the 25% discount). Once I mentioned that was out of my price range things went down hill. After informing him that I did not want to go ahead, he was visibly upset. I understand he works on commission but he then became ruse. He asked about my recently completed kitchen, saying that Kingsman could have completed it for $15k les...Read more
s than what I paid (a pointless comment as the work is done and out of touch to the amount of remodelling involved in the kitchen job) & then I find the next day he has left ink stains all over my new white stone bench top. I honestly wouldn't bother with Kingsman unless you are going to purchase on spot as they do no take kindly to anything other than a sale.1 comment
Kinsman G.Kinsman Kitchens
Good morning. Thank you for taking the time to provide details around your experience. We are concerned with the comments you have made and would like to address . We have sent you a private message r... Read more
equesting more information. Regards, Kinsman KitchensSimilar opinion? Write a review on ieatwords.com.au!
Steve Gold CoastDarling Downs, QLD
Awesome Jono
Jono attended our house to provide a quote. He is a very personable young man and a thorough professional. He understands the design aspects having previously worked in the manufacturing area and his grasp of colour selection and symmetry is a credit to him.
1 comment
Kinsman G.Kinsman Kitchens
Thanks for your feedback Steve. We will be sure to share this with Jono. Regards, Kinsman Kitchens
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Mark RichardsonGreater Melbourne (Outer), VIC
What I purchased is exactly what I choose and the kitchen finish is excellent.
The whole process from the initial design selection was easy, delivery and installation dates were all meet on time. The finish of the kitchen is excellent and without fault. Communication was informative and very pleasing to always be kept up to date on the progress through all stages of the kitchen manufacturing and installation. I am so pleased with Kinsman kitchens that this is the second kitchen I have purchased and had installed by them.
1 comment
Kinsman G.Kinsman Kitchens
Thank you for your review Mark, and we are so happy to hear we were able to work with you for a second time! We have sent you a private message we can share this with our team. Regards, Kinsman Kitchens
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Happy CamperGreater Melbourne (Outer), VIC
Love my new kitchen and laundry
My kitchen and Laundry were tired and dated i needed an update in my house, i had good reviews from friends, i love my shiney new, sleak look,fancy new kitchen the designer came up with a great design after i explain what i wanted.
1 comment
Kinsman G.Kinsman Kitchens
Hi Happy Camper. Thanks for your feedback. We have sent you a private message so we can share this with our team. Regards, Kinsman Kitchens
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Questions & Answers
Barbara MAYasked
do you have a contact in Darwin
2 answers
I actually found them through a Good Guys store near my home. Maybe you could ask at your nearest Good Guys if they offer the same service :)
Kinsman G.Kinsman Kitchens
Hi Barbara MAY. Unfortunately we don't service Darwin at the moment, however we will let our Marketing team know of your interest. Apologies for any inconvenience. Regard, Kinsman Kitchens
Lisa M.asked
How much does it cost to install an express kitchen
No answers
Justineasked
Who is responsible to be organising the tiler for splash back in kitchen. Is the contractor hired by kinsman kitchen who calls and organises with tiler installation of tiler.
1 answer
The installer; who kept it all together and offered good advice. However, in our case, the usual tiler had a death in the family and had to go overseas. We easily found a replacement
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Kinsman G.Kinsman Kitchens
Hi Dean d. We thank you for taking the time to fill us in on your experience and we are sorry to hear that there are still issues to be resolved. We have sent you a private message so we can help move things along. Regards, Kinsman Kitchens