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Reviews

3.8

281 reviews
5
(169)
4
(30)
3
(7)
2
(12)
1
(63)
  • Customer Service
    4.2 (97)
  • Timeliness
    3.9 (88)
  • Job Satisfaction
    4.1 (70)
  • Rates and Fees
    3.9 (83)
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Dean d.

Dean d.Sydney, NSW

Kitchen

published
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Dean d. We thank you for taking the time to fill us in on your experience and we are sorry to hear that there are still issues to be resolved. We have sent you a private message so we can help move things along. Regards, Kinsman Kitchens

Monica

MonicaSouth East Queensland, QLD

new kitchen

published

kinsman team of tradies were exceptional everything done on the exact days allocated, boyd cabinetry (steve ) helpful and very courteous .. i’m happy with the results, definitely recommend kinsman kitchen and the cost was as quoted no hidden surprises.



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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks for your feedback Monica. If you would like to share your job number, we would like to pass this on to those involved with your renovation. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

MIchael

MIchaelGreater Melbourne (Outer), VIC

Very satisfied customer! Great design and easy installation

published

I chose Kinsman based on a recommendation from a friend (something I normally do). I was not disappointed! Great service and attention to detail from start to finish. Elise was a friendly, patient and talented designer. Michael the installer was fantastic. His communication and advice was fantastic as well his co-ordination of the trades. One slight hiccup in delivery date but this was due to Kinsman’s quality control picking up error in components prior to delivery which is a lot better than identifying error upon delivery. A very satisfied customer who would recommend Kinsman without hesitation.

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Michael. If you would like to share your job number, we can can let Elise, Michael and our team know how happy you are. Regards, Kinsman Kinsman

The reviewer stated that an incentive was offered for this review

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Kylie Brisbane

Kylie BrisbaneSouth East Queensland, QLD

Love my kinsman kitchen

published

I would absolutely recommend Kinsman Kitchens. Staff were always friendly, polite and helpful. The online communication portal was convenient and easy...and the best part is, my new kitchen looks great!

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Kylie Brisbane. If you can share your job number, we would like to share this with our team. Regards, Kinsman Kitchens

Great kitchen design

published

Excellent guidance during our nervous time of designing our kitchen renovation. Our designer took the time to consider all our thoughts and ideas of what our dream kitchen would look like and has created a kitchen design that we are very pleased with. Thanks.

Customer Service
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Gary! If you could let us know who your designer is, we will be sure to pass this great feedback on. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

psalms

psalmsSouthwest, VIC

High quality kitchen product & service at a great price, thank you Kinsman!!!

published

Jessica from Kinsman Essendon is a great designer and managed to deliver a fantastic design for what was a for very difficult space in my new Yurt, i.e. with absolutely no right angles for walls.

I must mention I was impressed with the quality of the Xpress range and the fact that it’s all Australian made.

With some basic tools like a hammer and battery screwdriver I was able to assemble and install the kitchen all by myself, just by following the supplied instructions.
Top quality, thanks team.

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi psalms. Thank you for sharing your feedback and pictures of your new Kinsman Kitchen. We will be sure to share these with Jessica. Regards, Kinsman Kitchens.

Sandi

SandiSydney, NSW

  • Verified customer

A great design

published

Kinsman kitchens were extremely helpful in the design of our kitchen. Our designer Isabella was very efficient, listening to our needs and creating a kitchen design that has great storage and easy movement around the space. Leanne and Praj also helped with the selection of our stove, oven and exhaust, making the whole process very streamline. We have yet to have the kitchen installed, but if they are as efficient in this area as they were in the design etc, then we will have a great kitchen and the process would have been a great experience....we’ll have to wait and see!

Customer Service
1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks for your review Sandi. We will be sure share this with Isabella, as well as Leanne and Praj. Regards, Kinsman Kitchens

Johhno

JohhnoSouth East Queensland, QLD

  • 2 reviews

Unfinished kitchen

published

I commenced the process of installing a new kitchen by Kinsmans Kitchens in August 2022 and to date cannot use the kitchen. The stove was also supplied by Kinsman (never agree to do this) and as supplied, could not be installed in any fashion. Contacted them but in the end would not assist. After many calls by me which were never answered, even though they said they would, I had to deal direct with the manufacturer of stove and at my cost for the parts not supplied by Kinsman with the stove. Not happy at all

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Good morning Johhno. We are sorry to hear you've had with your stove installation. We have sent you a private message to follow this up and see how we can help. Regards Kinsman Kitchens

Linda

Linda

  • 2 reviews

Fantastic design. It’s my new favourite room!

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Linda. Thank you for your feedback and the beautiful pictures of your new kitchen. We will be sure to share this with your designer and installer and all those who were involved in your job. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

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Katherine

KatherineNew South Wales

Perfect

published

Everyone we dealt with was very professional and they went of their way to assist us in building our dream kitchen. We didn’t have any issues, and when we changed designs they were really helpful and accommodating. Highly recommend

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

That's great to hear Katherine. we would like to wish you many happy years in your new Kitchen. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

great finish

published

really liked the 2 pack miami gloss finish on all doors and handle free with j-pull on all draws and cupboards no drilling or handles to go lose and grimy only thing is I would go for professional installation next time

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your feedback Mr Mrs N Brisbane. We have sent you a private message so we can grab more info and share this with our team. Regards, Kinsman Kitchens

Ricardo E.

Ricardo E.Greater Melbourne (Outer), VIC

What a wonderful Kitchen

published

Kinsman kitchens were very professional, helpful would listen to any concerns and the work they did was fantastic highly recommended. I would definitely recommend Kinsman kitchen to anyone wanting a new kitchen.

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Ricardo E. Thank you for your review and we hope you have many wonderful years in your new kitchen. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

Kim

KimSouth East Queensland, QLD

My fabulous kitchen

published

Quality quality quality!!! From design to install to completion everything went as planned. Trades came on time they were friendly neat and tidy. We could not of asked for more. Highly recommend.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Kim! We wish you many happy years in your new kitchen. Regards, Kinsman Kitchens

vcruz2000

vcruz2000Illawarra, NSW

  • 2 reviews

Too many times that we had to order missing parts thus delaying the kitchen for at least another month. Not happy at all

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Good afternoon vcruz2000. We would like to discuss this further as we are disappointed to hear this has been your experience. We have sent you a private message to follow up. Regards, Kinsman Kitchens

Maria

MariaSouth East Queensland, QLD

Very happy

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Andrew

AndrewSydney, NSW

In store Consultation

published

Visited two The Good Guy stores at Tempe and Alexandria and and received wonderful service from two lovely ladies katina and Yvonne in the Kinsman Kitchen section,very knowledgeable and helpful

Customer Service
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks Andrew. We will be sure to send this feedback to our team at Tempe and Alexandria

The reviewer stated that an incentive was offered for this review

Expensive and rude

published
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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens
Steve Gold Coast

Steve Gold CoastDarling Downs, QLD

Awesome Jono

published

Jono attended our house to provide a quote. He is a very personable young man and a thorough professional. He understands the design aspects having previously worked in the manufacturing area and his grasp of colour selection and symmetry is a credit to him.

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1 comment
Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thanks for your feedback Steve. We will be sure to share this with Jono. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

Mark Richardson

Mark RichardsonGreater Melbourne (Outer), VIC

What I purchased is exactly what I choose and the kitchen finish is excellent.

published

The whole process from the initial design selection was easy, delivery and installation dates were all meet on time. The finish of the kitchen is excellent and without fault. Communication was informative and very pleasing to always be kept up to date on the progress through all stages of the kitchen manufacturing and installation. I am so pleased with Kinsman kitchens that this is the second kitchen I have purchased and had installed by them.

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Thank you for your review Mark, and we are so happy to hear we were able to work with you for a second time! We have sent you a private message we can share this with our team. Regards, Kinsman Kitchens

Happy Camper

Happy CamperGreater Melbourne (Outer), VIC

Love my new kitchen and laundry

published

My kitchen and Laundry were tired and dated i needed an update in my house, i had good reviews from friends, i love my shiney new, sleak look,fancy new kitchen the designer came up with a great design after i explain what i wanted.

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Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Happy Camper. Thanks for your feedback. We have sent you a private message so we can share this with our team. Regards, Kinsman Kitchens

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Barbara MAY

Barbara MAYasked

do you have a contact in Darwin

2 answers
Deb S
Deb S

I actually found them through a Good Guys store near my home. Maybe you could ask at your nearest Good Guys if they offer the same service :)

Kinsman Kitchens
Kinsman G.Kinsman Kitchens

Hi Barbara MAY. Unfortunately we don't service Darwin at the moment, however we will let our Marketing team know of your interest. Apologies for any inconvenience. Regard, Kinsman Kitchens

Lisa M.

Lisa M.asked

How much does it cost to install an express kitchen

No answers
Justine

Justineasked

Who is responsible to be organising the tiler for splash back in kitchen. Is the contractor hired by kinsman kitchen who calls and organises with tiler installation of tiler.

1 answer
Sandy
Sandy

The installer; who kept it all together and offered good advice. However, in our case, the usual tiler had a death in the family and had to go overseas. We easily found a replacement

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