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Reviewer Photos & Videos
MandyMelbourne
- 2 reviews
Don't waste your time or money
The install was scheduled for 16th and 17th October 2022. A majority of the measurements were wrong and after doing the best they could the installers were not happy and couldn't apologise enough about the major stuff up, they left us with an unusable kitchen and a huge amount of shelves, doors, boxes etc. under our see through stair case right near the front door.
For a month we had no kitchen, no word from KUB and a huge mess in view of everyone. When another installer came ( different from the first 2) he was shocked at how big the job was a...Read more
s he was not told and it took him 2 days to do what he could. January 28th 2020 was when we got our replacement bi fold doors and bin cupboard finished and that installer noticed we had rails missing from our drawer. During this time we had booked electricians and plumbers to come out when we were told the kitchen would be finished, as it wasn't finished due to wrong sizes made we were charged call out fees for them both. Also the 20ml bench I was told to order by KUB is to short for our original splashback as KUB made the cupboards to fit a 40 ml bench which looks ridiculous. Overall, what should have been a very exciting time for us has been a very stressful process.. oh and don't expect the manager to get back to you with any concerns because that definitely won't happen in a hurry.
4 comments
We got our bench tops from the stone place recommended by you.... you can make all the excuses you like but I will never recommend KUB to anyone in the future and I will be informing people of my experience and encouraing them to go else where.
Kitchens U BuildKitchens U Build
That is incorrect. We recommended that you purchase the stone directly through Kitchens U Build so that if issues occur, we are able to rectify them. You chose to purchase your benchtops directly, w... Read more
hich means we cannot control what type, colour or thickness you ultimately received. Any stone issues are between you and your stone mason. We rectified everything that was under our control and we are sorry you feel this way.Similar opinion? Write a review on ieatwords.com.au!
Nicole - BallaratCentral Highlands and Goldfields, VIC
KUB Ballarat - Could not ask for better service or product
A huge thank you to Stacey and the team and KUB Ballarat. We have FINALLY finished renovating our house and we couldn't be happier, especially with the kitchen!
We are so grateful to Stacey, Garrett and the team for all of their help, suggestions and hard work. The kitchen is without a doubt the feature of the home. We have had so many tradies comment on how great the cabinets are and how practical the layout is! The before and after photo speaks for itself!
Thank you again! You and your team were just amazing to work with and made planning and creating the kitchen just so easy. We cant wait to work with you all again in the future, if/when we do it again.
1 comment
Kitchens U BuildKitchens U Build
Hi Nicole,
Thank you so much for taking the time to write us a review. We appreciate your kind words and are so glad you had such a wonderful experience.
We will be more than happy to assist you with any work you need in the future.
Similar opinion? Write a review on ieatwords.com.au!
cecile27South East Queensland, QLD
- 5 reviews
Love love LOVE it!
Genevieve from the CAPALABA QLD store listened carefully to what I wanted and come up with a beautiful high quality kitchen within my budget! It is exactly what I wanted and even more than I dreamed! Excellent quality!
1 comment
Kitchens U BuildKitchens U Build
That's excellent! Glad you're so happy with your new kitchen. I'll pass on your kind words to the Capalaba Team.
Thanks for taking the time to write us a review.
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Great product, great service
We were extremely happy with the whole experience from design, ordering, delivery to after sales support with the construction..
Every detail was handled which made our project come together perfectly..
1 comment
Kitchens U BuildKitchens U Build
Glad to hear it! We appreciate you taking the time to write a review for us.
Similar opinion? Write a review on ieatwords.com.au!
Janine SstokesGreater Melbourne (Outer), VIC
- Verified customer
We love our new kitchen
The Team at KUB BAYSWATER are great to work with, very helpful and understanding . We are very impressed with the whole team and process from ideas to the measure, the installation and the finished result! We have a very happy with layout of our kitchen and find it very easy to work in.
1 comment
Kitchens U BuildKitchens U Build
Hi Janine,
Thanks so much for writing a review for us. Love hearing that you're happy with your new kitchen and will pass on your kind words to our Bayswater Team.
We appreciate you taking the time to write us a review.
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kitchens U Build
CindyGreater Melbourne (Outer), VIC
- Verified customer
Excellent product and service
The quality of the cabinetry is second to none. We used the Bayswater branch. Alisha was very professional and accommodating to deal with. Would recommend to anyone renovating their home.
1 comment
Kitchens U BuildKitchens U Build
Hi Cindy,
Thanks for taking the time out to write a review for us. We appreciate the kind words and you cabinetry looks great! Well done!
Kind Regards,
Kitchens U Build
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kitchens U Build
Bethany LongGreater Melbourne (Outer), VIC
- Verified customer
Couldn’t recommend KUB highly enough!
Francine and the team at Carrum Downs KUB were amazing. From our first meeting right through to the finished product they were helpful, professional and a delight to work with. Having used cabinet makers in the past for projects we thought we would give flat pack a go and we couldn’t be happier with the end result and we saved ourselves thousands of dollars. We used the cabinets in our kitchen, bathrooms and laundry and they look stunning! My husband had them all put together and installed within a day. We realised one of the side panels was made incorrectly and when notified KUB picked it up and returned the new one within 24 hours. I couldn’t recommend the team at KUB highly enough and we will definitely be using them again in the future.
1 comment
Kitchens U BuildKitchens U Build
Hi Bethany,
The pictures look amazing and you've done a wonderful job with installation. We appreciate you taking the time to write a review for us.
Kind Regards,
Kitchens U Build
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kitchens U Build
Eric SmithGreater Melbourne (Metropolitan), VIC
- Verified customer
Can't stop smiling
Thanks to Tiffany and the installation team. Wonderful job. There were a few problems along the way (as there often is) but the installation team sorted them all out. We now have a fantastic and very workable kitchen which looks great. The stone benchtop team were also great. They too had a small error but were only too keen to have it fixed. We'll be using Kitchens U Build for our Bathroom & Ensuite vanity units and would thoroughly recommend them for all joinery projects.
1 comment
Kitchens U BuildKitchens U Build
Hi Eric,
I'm glad to hear you're happy with the outcome of your project and we look forward to working with you on your other rooms!
Kind Regards,
Kitchens u Build
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kitchens U Build
Maria and Rhys TaplinSouth East Queensland, QLD
Love It!
Like to say a big Thank You to Tracie for her help in designing our dream kitchen along with our new
walk in wardrobe. She had an excellent understanding of all product ranges and made the decisions easier for us during the process. Any questions we had along the way were quickly answered and clarified.
The end results are beyond our expectations and couldn’t recommend KUB and Tracie enough.
1 comment
Kitchens U BuildKitchens U Build
Hi Maria and Rhys,
Great to hear, we appreciate the kind words. Thanks for taking the time out to write us a review.
Kind regards,
Kitchens U Build
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HeatherCentral Highlands and Goldfields, VIC
My Dream Kitchen!
Thank you so much to Garrett & Stacey for helping us design our gorgeous dream kitchen. You both were so patient.... very patient and, understanding (when we changed our minds a few times but we got there in the end and with an amazing result).
We absolutely LOVE the end result so thank you! We would definitely recommend you guys. Also thanks for our laundry - can't forget that, its also my dream laundry, it has come up so well!
Cheers
Heather & Glenn
1 comment
Kitchens U BuildKitchens U Build
Hi Heather and Glenn,
We're so pleased that you love your new kitchen and laundry. Thank you for taking the time to write a review, it's very much appreciated.
Regards,
Kitchens U Build
Similar opinion? Write a review on ieatwords.com.au!
Clam ChowderMelbourne
- 3 reviews
- Verified customer
Saved thousands....
We have built a number of homes through builders and as owner builders and with the knowledge we had thought we would attempt our own kitchen, bathroom cabinetry and laundry cabinetry. Plans were easy to follow, everything was as described and per our plan. One panel was incorrect and the corner baskets were faulty but the company came to assess and rectified the problems quickly and easily. We built the cabinetry and had our builder fix off for us. Francine especially was extraordinary and we discussed my overall plan, look and finish and she went out of her way to make sure we were happy. The end result was amazing and I could not fault the quality and finish. Well worth it.
1 comment
Kitchens U BuildKitchens U Build
We're glad you enjoyed your experience with us and that you're happy with the end result.
Thank you so much for taking the time to write a review for us, it's much appreciated.
Thanks,
Kitchens U Build
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kitchens U Build
Leonie PiggottGreater Melbourne (Outer), VIC
Beautiful space
Just finished my beautiful kitchen reno with kitchens you build and couldn't be happier.Friendly people to deal with and my kitchen is everything I was hoping for.Would highly recommend to anyone thinking of updating.
1 comment
Kitchens U BuildKitchens U Build
Hi Leonie,
Thanks for taking the time to write us a review. We appreciate your kind words and love that your kitchen was everything you were hoping for.
Kind Regards,
Kitchens U Build
Similar opinion? Write a review on ieatwords.com.au!
VicGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Disaster - stay away from them - horrible, thieves, liars, cheaters
Don't fall for their polite conversations.
Ordered a kitchen, they made me pick it up but they charged me for it. I picked up the flat pack and delivered on site left it with my cabinet installer when I come back I see instead of having 720 overhead cabinets they have given me 620 overhead cabinets, cabinets were already installed. Arguing over a week
- they refused to change the cabinets to 720 or reimburse me $.
- they charged me for boards on sides of island bench when they knew its going to be waterfall stone
- drawers were wrong size
- free installation not honored
...Read more
You are better of going to a cabinet maker it will cost you the same or less, and they will install it for you and you won't have to deal with all the dramas. They do not honor their word. If they can shaft you they will. 1 star because I couldn't select 01 comment
Kitchens U BuildKitchens U Build
Hi Vic,
I’m sorry you have had an unpleasant experience with us as we always strive to ensure all our customers are completely satisfied. But in this instance, you did inspect and sign all plans and ... Read more
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Besides a few hiccups I’m overall pleased with the end result.
There were a number of parts missing from the delivered kitchen but the installers were nice and made later days to come back to complete it. Also the stone mason measured for the bench incorrectly so this had to be re-done pushing the completion date out even further. Microwave slide back door mechanism isn’t great (gets stuck and scratched) and I wouldn’t recommend getting this option. Consulting staff however were very helpful and friendly in the showroom. The end result is mostly good so happy.
1 comment
Kitchens U BuildKitchens U Build
Hi Carla,
Sorry to hear that things didn't go exactly to plan, but glad you are happy with the end result. Thanks for taking the time to write a review.
Regards,
Kitchens U Build
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Review collected in partnership with Kitchens U Build
Love our new kitchen
Great team from start to finish. They took time and care to get everything right. They happily accommodated changes we made, and installation was perfect Couldn’t be happier with everything.
1 comment
Kitchens U BuildKitchens U Build
Hi Mars n Coll,
Thanks for taking the time to review your finished project and thanks for the kind words.
Regards,
Kitchens U Build
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Maurice & Anja PotterGreater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
- Verified customer
Great Company
We have used them for three small projects so far all with special build requirements. Could not be happier with their service. A few small things were incorrect but correctly quickly. Will now continue with last project - the actual kitchen.
1 comment
Kitchens U BuildKitchens U Build
Hi Maurice and Anja,
We're glad you have enjoyed your experience with us so far, and we look forward to working with you on your kitchen. Thanks very much for taking the time to write a review for us.
Regards,
Kitchens U Build
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Kitchens U Build
c rSouth East Queensland, QLD
- 2 reviews
Glad we chose Kitchens U Build (Capalaba)
We are extremely happy with our new kitchen. Staff were extremely professional, diligent and made helpful suggestions throughout the entire process. All the hard work in the design phase has definitely paid off so we are proud to show people our new kitchen.
1 comment
Kitchens U BuildKitchens U Build
Thank you for taking the time to write us a review. We appreciate your kind words and are glad to hear your project went well.
Regards,
Kitchens U Build
Similar opinion? Write a review on ieatwords.com.au!
Stash RICHIESSouthwest, VIC
- 7 reviews
- Verified customer
Excellent service delivery and customer care - KUB Redan
Stacey and the team at Redan KUB were fantastic from the outset. A high level of ethical customer care, with a preparedness to build the kitchen you can afford (And not overload you) They also provided all sub trades to take away the stress of it all. Stacey steers this business in a positive proactive manner - the invaluable face of Redan KUB. Very much recommended.
1 comment
Kitchens U BuildKitchens U Build
Hi Stash,
Thank you very much for your kind words and for taking the time to tell us. I'm glad you had such a wonderful experience with us.
Regards,
Kitchens U Build
Similar opinion? Write a review on ieatwords.com.au!
Lea D.South East Queensland, QLD
Fantastic service
We worked with KUB Capalaba and they were fantastic. Tracey was very knowledgeable and listened to what we were wanting to achieve.
she made great suggestions for different sizes of cabinets that worked better than what we had originally thought and the kitchen ended up amazing. We put the kitchen together ourselves and the instructions were easy to follow. Any time we had questions Tracey was always there to answer them. Very happy customers now renovating bathroom/s and laundry so back with KUB for the cabinets again.
Would highly recommend.
Lea Dux
1 comment
Kitchens U BuildKitchens U Build
Hi Lea,
We appreciate you taking the time to provide us with your feedback. Love to hear everything went well and your happy with your kitchen and look forward to working with you on your next projects.
Regards,
Kitchens U Build
Similar opinion? Write a review on ieatwords.com.au!
KarenSouth East Queensland, QLD
Fan - bloody - tastic!
The KUB Team at Brisbane Capalaba are amazing! The first day we approached the showroom we were greeted by a lovely lady who went over and beyond in making us feel comfortable in proceeding with the company. Helped immensely with the design, colours, layout and most importantly understood our budget and made it work. I have recommended KUB to several friends and family as my experience was like no other kitchen company I approached.
1 comment
Kitchens U BuildKitchens U Build
Hi Karen,
Thanks very much for your review, we appreciate you taking the time to write us a review and we are glad you have enjoyed your experience.
Hope to work with your friends and family in the future.... Read more
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Questions & Answers
Alexandra B.asked
Vinyl wrap doors compared to 2 pac
1 answer
Kitchens U BuildKitchens U Build
Hi Alexandra,
There is much debate on whether or not Two Pack finished cabinetry is actually worth the cost, especially when compared to Vinyl Wrap (or Thermolaminated) options which can offer a similar look for a better price. Part of the confusion lies in the enormous availability of inferior quality products available on the market, giving both finishes a bad reputation. Cheaper imported products may seem cost effective, however, they simply do not compare in terms of quality, durability and longevity.
In our opinion, although both options are great, we do prefer Thermolaminated cabinetry in most cases, as they do not damage as easily and the colour doesn't fade like Two Pack does. The quality of the finished product is excellent and will last in any home for many years.
Julia Cherieasked
Has anyone installed their kitchen themselves and found lots of manufacturing mistakes?
1 answer
Kitchens U BuildKitchens U Build
Hi Julia, I hope a DIY customer provides you with feedback on your question. Even if you do DIY, we have installers that you can talk to if you find yourself in difficulty. We also provide a manual that gives your step by step instructions. We are more than happy to assist you along the way.
Thanks
Kitchens U Build
Juliaasked
Has anyone had their kitchen from U build for a couple of years and could comment on wear and tear? Is your white turning yellow etc?
2 answers
Kitchens U BuildKitchens U Build
Hi Julia, Thank you for asking the question. Our doors are Australian made and UV protected, which means they wont turn yellow even if in direct sunlight. There is a 7 year warranty on the doors. Our drawer runners and door hinges (all soft close) are Hettich and come with a lifetime warranty. Our carcasses have 16mm backs, which makes them very sturdy. Doors from Overseas or 2 Pac are not UV protected and will go yellow over time. Hopefully one of our customers will also provide some feedback for you.
Please feel free to drop by any of our showrooms to see the quality of our products.
Thanks Kitchens U Build
Hi Julia, I have had my kitchen for approx 7 years. I have white vinyl wrap draws (under bench), and there is no sign at all of yellowing. My overhead cupboards are a black stripe vinyl wrap. Very glossy finish. Everything wipes clean easily. I don't have kids, so can't comment there. It still looks like brand new, but I do take care of it. Everything is wearing well. KUB always gave me great service.
Julie :)
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Kitchens U BuildKitchens U Build
Hi Mandy,
sometimes issue occur and we endeavour to remake and reinstall as soon as we can -- which we did. Our records indicate that we have completed the installation, but if there are any outstanding warranty issues, please let us know so we can action these if required. Regarding your benchtops, you chose to outsource this product therefore we have no control over the final product you received from your supplier. The Installation Manager was in contact with you throughout the process of organising your warranties and concerns.We certainly apologise about the experience you had with Kitchens U Build and although we do everything we can to ensure that everything is 100% correct when we go to install the first time,... Read more