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Reviewer Photos & Videos
KarenSouth East Queensland, QLD
Fan - bloody - tastic!
The KUB Team at Brisbane Capalaba are amazing! The first day we approached the showroom we were greeted by a lovely lady who went over and beyond in making us feel comfortable in proceeding with the company. Helped immensely with the design, colours, layout and most importantly understood our budget and made it work. I have recommended KUB to several friends and family as my experience was like no other kitchen company I approached.
1 comment
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Vera TargettGreater Melbourne (Inner), VIC
Absolute disaster
Had five contracts in total due for installation August last year.
Only partial installation of two contracts
Other 3contracts just delivered all over the house
Unable to continue building.
Huge losses in delay
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Great Service and product!
My husband and I purchased our dream kitchen with Samantha and Deb at the Traralgon store, the girls where quick to come out on site and provide us with some wonderful ideas and put our mind at ease with a process we thought would be quite difficult. We received a photo of our prospective purchase which made it easier again as we are very visual people. We also had our kitchen installed and couldn’t be more impressed with the service and workmanship! Thank you everyone we highly recommend. Joan
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ReneeGippsland, VIC
Exceptional in every way!
From the showroom staff to the installers, the service was second to none. Everything was exactly as I was told. The quality was fantastic and I couldn't be happier with the end result. The friendliness and professionalism took all the stress out of this project. Thank you KUB Traralgon
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Penne DowlingCentral Highlands and Goldfields, VIC
- Verified customer
Fantastic quality and service
Great suggestions regarding design and materials. Very easy to work with, even though I had endless questions. Quality and reliability second to none.
1 comment
Kitchens U BuildKitchens U Build
Hi Penne,
We appreciate your kind words and happy to hear you enjoyed your experience with us.
Kitchens U Build
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VickyBallarat
Awesome People, Fabulous Kitchen
Expert advice provided in the design, delivery and installation of a fabulous product. Great service and timely install. KUB Ballarat are exceptional!
1 comment
Kitchens U BuildKitchens U Build
Hi Vicky,
We appreciate the time you've taken to write a review for us. I'm glad you're enjoying your new kitchen.
Kitchens U Build
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AlanMelbourne Bayswater
- Verified customer
DISASTER !! in every aspect!!!
Do not use this company no matter how cheap !! !!! Husband and I had been using KUB and design for many years as a handyman builder but not any more! Company has gone downhill ! WILL DEFINITELY NOT BE USING ON UPCOMING PROJECTS !!!! last project was a disaster and utter disgrace!!!
2 comments
Kitchens U BuildKitchens U Build
Hi Allan, sorry to read your review. Would you be able to provide me with your contract number so that I can investigate this matter further.
Thank you
kitchens U Build
Kitchens U BuildKitchens U Build
Hi Alan, we have investigated this matter internally and we have been unable to find any record of you being one of our customers. Nor have we had a customer with any issues similar to what you have o... Read more
utlined. Please contact the Bayswater Showroom if you do have any issues of concern with Kitchens U Build. Thanks,Similar opinion? Write a review on ieatwords.com.au!
10 Weeks Without a Kitchen
When the designer came out to measure our kitchen, we made it very clear that we wanted more storage than our old kitchen, We were assured that we would have more storage than we can ever use. What we ended up with was a kitchen that has less storage, (we still have banana boxes out in the garage full of kitchen plastics). Our kitchen was mis-measured, the range hood and stove were not on the plan, the recess for the fridge is smaller than the size of the fridge so the fridge sticks out, we can't open drawers without them hitting the pantry do...Read more
or, One of the panel's is not flush against the wall, KUB told us to go to Bunnings and buy a strip to fix it. We were told that were not able to have a lazy susan in the corner cupboard only to find out later that KUB actually sold them and to top the disaster, we went 10 weeks without a kitchen. All in all, a horrible experience, my suggestion, look elsewhere. I do not recommend KUB.Similar opinion? Write a review on ieatwords.com.au!
kitchen nightmareMelbourne
Absolutely Disgraceful
WE ABSOLUTELY DO NOT RECOMMEND this company to ANYONE! PLEASE GO ELSEWHERE!!! Original installation was on 21st November as agreed but due to errors in design and manufacture as of 21st December we will not be getting a completed kitchen until sometime in the new year???? Installation management abysmal, multiple wrongly sized cupboards needing to be re-manufactured (and still waiting!), constant manufacturing delays, lack of communication and returning of calls, etc! We signed the contract in good faith, we needed to pa...Read more
y the full price before delivery and they TOTALLY FAILED to deliver what they promised. After a call to Consumer Affairs Victoria we found that the contract breaches Consumer Law. The stress and disappointment has been significant and has put a total damper on our Christmas!!Similar opinion? Write a review on ieatwords.com.au!
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Disaster in installation and project management
Delivery late and then piecemeal.
Installation nightmare.
Stone nor secured from supplier only found out a week prior to delivery.
Wrong cupboards installed.
2 comments
Kitchens U BuildKitchens U Build
Sorry to hear of you experience with us. Can I please get your contract number so I can investigate this matter further
Thank you.
Kitchens U BuildKitchens U Build
Hi, If you would be able to provide me the Showroom you visited and the contract number that was issued. I have contacted several showrooms to see if they have a order to what you described and was... Read more
unsuccessful in locating you. Unfortunately I am unable to assist you without some details. You can also email on [email protected] if you prefer.Similar opinion? Write a review on ieatwords.com.au!
Carolyn NichollsAlberton
- Verified customer
Dream kitchen, custom design, just perfefect
KUB Carrum Downs went above and beyond to design and install our beautiful kitchen, would not change one thing, perfection comes to mind, attention to the smallest detail is what makes a good kitchen into a dream kitchen. Nothing was any trouble, I certainly put that to the test, their customer service is second to none, you could do no better, that I would guarantee as I have the results to show. One very happy customer to say the least.
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JulieMelbourne
- Verified customer
Great Service from design to build
The design service offered at the first meeting was great. Loved the actual mock up pictures so you could see what the kitchen was going to look like and then you could see what changes if any were required prior to production.
Installation went to plan, very organised, not stressful and clean and tidy
All staff at Kitchens U Build Carrum Downs were extremely friendly and helpful - highly recommend
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Rob CMelbourne
Perfect Kitchen
Kitchens U Build consulted, designed and installed out new kitchen. It is perfect with an excellent design, we love it! Their customer service is second to none. Always available on the phone and email. We got 3D renders within days of our first appointment. The floor plans were accurate and never needed altering. I would highly recommend this company. You won't be disappointed.
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- Verified customer
A quality kitchen with quality service
Kitchens U Build Ballarat provided us with a caring and professional service. Their suggestions were very helpful and the installation was done efficiently and on time. Because our kitchen walls were not straight they went to considerable effort to make it fit perfectly and also replaced a couple of parts that arrived in less than perfect condition. The only thing we had to do was to arrange for the flue for the range-hood but they made up a small box to house the flue for us even though that was not part of the contract.
All in all, a very satisfying experience and we love our new kitchen.
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- Verified customer
Fantastic customer service
KUB Ballarat designed and installed full kitchen, bathroom and storage (double fronted).
Fantastic customer service, nothing too difficult, very obliging, great practical advice on design and construction - the easiest and most reliable trades people I have dealt with so far.
Very good price - I couldn't have done it any other way.
Will definitely use again if required.
1 comment
Kitchens U BuildKitchens U Build
Hi Laura,
Thank you very much for your kind words. We really do appreciate you taking the time to review the team at Ballarat and we are so happy with you have loved everything about your experience.... Read more
We look forward to working with you again.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Great kitchen
So easy to discuss the design with the design team. Shaun (Bayswater) took the time & explained everything very well. A very good product. We used their installer (Nick & Trevor) to install the kitchen & it was done in a day.
It looks fantastic. We highly recommend KUB.
We compared prices with other companies and KUB beet them all.
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- Verified customer
Laundry
Great experience, product very good. Looks great. Tiffany helped to plan our laundry and was an excellent support throughout the project. We highly recommend. Kitchens U Build.
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- Verified customer
Efficient and friendly
Great customer service.
We have ordered cabinet doors replacement.
Thank you, Tiffany! You did help a lot!
Will use your service again soon.
Would recommend this company.
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MartinaBallarat
- 2 reviews
Amazing service
If you want great customer service and competitive pricing, this is definitely the place to go. We went to a few companies but kitchen u build blew us away with how they dealt with everything including little hiccups your bound to face while creating a new kitchen. Couldn’t recommend them more.
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Allan Morton
- 9 reviews
- 4 likes
- Verified customer
Beautiful kitchen, great service and price from Ballarat KUB
We engaged Kitchens U Build in Ballarat to install our cabinetry for our new home in Jan Juc, Victoria. Stacey, Garrett and Cam did a fantastic job of designing and installing our kitchen, pantry, laundry and bedroom robes. Happy to recommend their product and services.
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Questions & Answers
Alexandra B.asked
Vinyl wrap doors compared to 2 pac
1 answer
Kitchens U BuildKitchens U Build
Hi Alexandra,
There is much debate on whether or not Two Pack finished cabinetry is actually worth the cost, especially when compared to Vinyl Wrap (or Thermolaminated) options which can offer a similar look for a better price. Part of the confusion lies in the enormous availability of inferior quality products available on the market, giving both finishes a bad reputation. Cheaper imported products may seem cost effective, however, they simply do not compare in terms of quality, durability and longevity.
In our opinion, although both options are great, we do prefer Thermolaminated cabinetry in most cases, as they do not damage as easily and the colour doesn't fade like Two Pack does. The quality of the finished product is excellent and will last in any home for many years.
Julia Cherieasked
Has anyone installed their kitchen themselves and found lots of manufacturing mistakes?
1 answer
Kitchens U BuildKitchens U Build
Hi Julia, I hope a DIY customer provides you with feedback on your question. Even if you do DIY, we have installers that you can talk to if you find yourself in difficulty. We also provide a manual that gives your step by step instructions. We are more than happy to assist you along the way.
Thanks
Kitchens U Build
Juliaasked
Has anyone had their kitchen from U build for a couple of years and could comment on wear and tear? Is your white turning yellow etc?
2 answers
Kitchens U BuildKitchens U Build
Hi Julia, Thank you for asking the question. Our doors are Australian made and UV protected, which means they wont turn yellow even if in direct sunlight. There is a 7 year warranty on the doors. Our drawer runners and door hinges (all soft close) are Hettich and come with a lifetime warranty. Our carcasses have 16mm backs, which makes them very sturdy. Doors from Overseas or 2 Pac are not UV protected and will go yellow over time. Hopefully one of our customers will also provide some feedback for you.
Please feel free to drop by any of our showrooms to see the quality of our products.
Thanks Kitchens U Build
Hi Julia, I have had my kitchen for approx 7 years. I have white vinyl wrap draws (under bench), and there is no sign at all of yellowing. My overhead cupboards are a black stripe vinyl wrap. Very glossy finish. Everything wipes clean easily. I don't have kids, so can't comment there. It still looks like brand new, but I do take care of it. Everything is wearing well. KUB always gave me great service.
Julie :)
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Kitchens U BuildKitchens U Build
Hi Karen,
Regards, Kitchens U BuildThanks very much for your review, we appreciate you taking the time to write us a review and we are glad you have enjoyed your experience.
Hope to work with your friends and family in the future.... Read more