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Reviews

(65)
(5)
(1)
(4)
(11)
  • Customer Service
    4.6 (20)
  • Timeliness
    4.5 (11)
  • Job Satisfaction
    4.6 (10)
  • Rates and Fees
    4.5 (11)
  • Product Quality
    4.7 (19)
  • Return Claim MadeYes (0) · No (20)

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Karen

KarenSouth East Queensland, QLD

Fan - bloody - tastic!

published

The KUB Team at Brisbane Capalaba are amazing! The first day we approached the showroom we were greeted by a lovely lady who went over and beyond in making us feel comfortable in proceeding with the company. Helped immensely with the design, colours, layout and most importantly understood our budget and made it work. I have recommended KUB to several friends and family as my experience was like no other kitchen company I approached.



Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane, Capalaba
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build
Vera Targett

Vera TargettGreater Melbourne (Inner), VIC

Absolute disaster

published

Had five contracts in total due for installation August last year.
Only partial installation of two contracts
Other 3contracts just delivered all over the house
Unable to continue building.
Huge losses in delay



Return Claim MadeNo
Store LocationCARRUM DOWNS

Great Service and product!

published

My husband and I purchased our dream kitchen with Samantha and Deb at the Traralgon store, the girls where quick to come out on site and provide us with some wonderful ideas and put our mind at ease with a process we thought would be quite difficult. We received a photo of our prospective purchase which made it easier again as we are very visual people. We also had our kitchen installed and couldn’t be more impressed with the service and workmanship! Thank you everyone we highly recommend. Joan

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Renee

ReneeGippsland, VIC

Exceptional in every way!

published

From the showroom staff to the installers, the service was second to none. Everything was exactly as I was told. The quality was fantastic and I couldn't be happier with the end result. The friendliness and professionalism took all the stress out of this project. Thank you KUB Traralgon

Penne Dowling

Penne DowlingCentral Highlands and Goldfields, VIC

  • Verified customer

Fantastic quality and service

published

Great suggestions regarding design and materials. Very easy to work with, even though I had endless questions. Quality and reliability second to none.

1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Penne,
We appreciate your kind words and happy to hear you enjoyed your experience with us.
Kitchens U Build

Review collected in partnership with Kitchens U Build

Vicky

VickyBallarat

Awesome People, Fabulous Kitchen

published

Expert advice provided in the design, delivery and installation of a fabulous product. Great service and timely install. KUB Ballarat are exceptional!

1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Vicky,
We appreciate the time you've taken to write a review for us. I'm glad you're enjoying your new kitchen.
Kitchens U Build

Alan

AlanMelbourne Bayswater

  • Verified customer

DISASTER !! in every aspect!!!

published

Do not use this company no matter how cheap !! !!! Husband and I had been using KUB and design for many years as a handyman builder but not any more! Company has gone downhill ! WILL DEFINITELY NOT BE USING ON UPCOMING PROJECTS !!!! last project was a disaster and utter disgrace!!!

2 comments
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Allan, sorry to read your review. Would you be able to provide me with your contract number so that I can investigate this matter further.
Thank you
kitchens U Build

Kitchens U Build
Kitchens U BuildKitchens U Build

10 Weeks Without a Kitchen

published

Absolutely Disgraceful

published
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Disaster in installation and project management

published

Delivery late and then piecemeal.
Installation nightmare.
Stone nor secured from supplier only found out a week prior to delivery.
Wrong cupboards installed.

2 comments
Kitchens U Build
Kitchens U BuildKitchens U Build

Sorry to hear of you experience with us. Can I please get your contract number so I can investigate this matter further
Thank you.

Kitchens U Build
Kitchens U BuildKitchens U Build
  • Verified customer

Dream kitchen, custom design, just perfefect

published

KUB Carrum Downs went above and beyond to design and install our beautiful kitchen, would not change one thing, perfection comes to mind, attention to the smallest detail is what makes a good kitchen into a dream kitchen. Nothing was any trouble, I certainly put that to the test, their customer service is second to none, you could do no better, that I would guarantee as I have the results to show. One very happy customer to say the least.

Review collected in partnership with Kitchens U Build

Julie

JulieMelbourne

  • Verified customer

Great Service from design to build

published

The design service offered at the first meeting was great. Loved the actual mock up pictures so you could see what the kitchen was going to look like and then you could see what changes if any were required prior to production.
Installation went to plan, very organised, not stressful and clean and tidy
All staff at Kitchens U Build Carrum Downs were extremely friendly and helpful - highly recommend

Review collected in partnership with Kitchens U Build

Rob C

Rob CMelbourne

Perfect Kitchen

published

Kitchens U Build consulted, designed and installed out new kitchen. It is perfect with an excellent design, we love it! Their customer service is second to none. Always available on the phone and email. We got 3D renders within days of our first appointment. The floor plans were accurate and never needed altering. I would highly recommend this company. You won't be disappointed.

  • Verified customer

A quality kitchen with quality service

published

Kitchens U Build Ballarat provided us with a caring and professional service. Their suggestions were very helpful and the installation was done efficiently and on time. Because our kitchen walls were not straight they went to considerable effort to make it fit perfectly and also replaced a couple of parts that arrived in less than perfect condition. The only thing we had to do was to arrange for the flue for the range-hood but they made up a small box to house the flue for us even though that was not part of the contract.

All in all, a very satisfying experience and we love our new kitchen.

Review collected in partnership with Kitchens U Build

  • Verified customer

Fantastic customer service

published

KUB Ballarat designed and installed full kitchen, bathroom and storage (double fronted).
Fantastic customer service, nothing too difficult, very obliging, great practical advice on design and construction - the easiest and most reliable trades people I have dealt with so far.
Very good price - I couldn't have done it any other way.
Will definitely use again if required.

1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Review collected in partnership with Kitchens U Build

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  • Verified customer

Great kitchen

published

So easy to discuss the design with the design team. Shaun (Bayswater) took the time & explained everything very well. A very good product. We used their installer (Nick & Trevor) to install the kitchen & it was done in a day.
It looks fantastic. We highly recommend KUB.
We compared prices with other companies and KUB beet them all.

Review collected in partnership with Kitchens U Build

  • Verified customer

Laundry

published

Great experience, product very good. Looks great. Tiffany helped to plan our laundry and was an excellent support throughout the project. We highly recommend. Kitchens U Build.

Review collected in partnership with Kitchens U Build

  • Verified customer

Efficient and friendly

published

Great customer service.
We have ordered cabinet doors replacement.
Thank you, Tiffany! You did help a lot!
Will use your service again soon.
Would recommend this company.

Review collected in partnership with Kitchens U Build

Martina

MartinaBallarat

  • 2 reviews

Amazing service

published

If you want great customer service and competitive pricing, this is definitely the place to go. We went to a few companies but kitchen u build blew us away with how they dealt with everything including little hiccups your bound to face while creating a new kitchen. Couldn’t recommend them more.

Allan Morton

Allan Morton

  • 9 reviews
  • 4 likes
  • Verified customer

Beautiful kitchen, great service and price from Ballarat KUB

published

We engaged Kitchens U Build in Ballarat to install our cabinetry for our new home in Jan Juc, Victoria. Stacey, Garrett and Cam did a fantastic job of designing and installing our kitchen, pantry, laundry and bedroom robes. Happy to recommend their product and services.

Review collected in partnership with Kitchens U Build

Page 2 of 5
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Questions & Answers

Alexandra B.

Alexandra B.asked

Vinyl wrap doors compared to 2 pac

1 answer
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Alexandra,
There is much debate on whether or not Two Pack finished cabinetry is actually worth the cost, especially when compared to Vinyl Wrap (or Thermolaminated) options which can offer a similar look for a better price. Part of the confusion lies in the enormous availability of inferior quality products available on the market, giving both finishes a bad reputation. Cheaper imported products may seem cost effective, however, they simply do not compare in terms of quality, durability and longevity.
In our opinion, although both options are great, we do prefer Thermolaminated cabinetry in most cases, as they do not damage as easily and the colour doesn't fade like Two Pack does. The quality of the finished product is excellent and will last in any home for many years.

Julia Cherie

Julia Cherieasked

Has anyone installed their kitchen themselves and found lots of manufacturing mistakes?

1 answer
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Julia, I hope a DIY customer provides you with feedback on your question. Even if you do DIY, we have installers that you can talk to if you find yourself in difficulty. We also provide a manual that gives your step by step instructions. We are more than happy to assist you along the way.

Thanks
Kitchens U Build

Julia

Juliaasked

Has anyone had their kitchen from U build for a couple of years and could comment on wear and tear? Is your white turning yellow etc?

2 answers
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Julia, Thank you for asking the question. Our doors are Australian made and UV protected, which means they wont turn yellow even if in direct sunlight. There is a 7 year warranty on the doors. Our drawer runners and door hinges (all soft close) are Hettich and come with a lifetime warranty. Our carcasses have 16mm backs, which makes them very sturdy. Doors from Overseas or 2 Pac are not UV protected and will go yellow over time. Hopefully one of our customers will also provide some feedback for you.
Please feel free to drop by any of our showrooms to see the quality of our products.
Thanks Kitchens U Build

Julie
Julie

Hi Julia, I have had my kitchen for approx 7 years. I have white vinyl wrap draws (under bench), and there is no sign at all of yellowing. My overhead cupboards are a black stripe vinyl wrap. Very glossy finish. Everything wipes clean easily. I don't have kids, so can't comment there. It still looks like brand new, but I do take care of it. Everything is wearing well. KUB always gave me great service.
Julie :)

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