I've bought a drive assist 51 GPS, which including a dashcam and can connect to reverse camera.
i also bought a garmin reverse camere to connect to this GPS
-even i have to pay about $130 aud for the little tiny reverse camera, what i get is a poor blur view
-i installed garmin express software on a macbook and a window laptop,window laptop need reinstall 3 times to get in done, and take very long time to connect with the GPS.And the one in my Macbook can never ever connect to GPS
-when i contact to the supporter to fix the software problem, ...Read more

The Vivoactive 3 Music I purchased in January 2022 has caused irritation on my wrist which is getting worse. I basically don't wear the watch anymore because the irritation just gets worse. All the research I have done on this common problem says to let Garmin know. Well, Garmin Australia could not care less. I was actually calling to see if they could recommend a replacement band that is not silicon as it is an expensive watch. I waited on hold to talk to Garmin Australia for 15+ minutes. The 'customer "service"' agent was less than helpful. ...Read more

Trying to buy a new band for my Garmin. Find the band on the USA Garmin site, but they only ship to the USA. It sends me to the Australian site which then sends you back to the USA site. I ring the Australian 1800 number and it tells me to leave my number and they will call back. They call back three times, each time with a recorded voice saying "we are currently experiencing technical difficulties" and hanging up. I then go to their website for help, the 'Chat' facility says "Sorry, we're unable to help you with your device at this time..." so...Read more

I bought a Garmin Forerunner 30 while on an overseas trip.

Three months later, i returned home to Australia and the band fell off.

There didn't appear to be a way to reconnect it, and it looked like the holes were too big for the screws.

I chatted with Garmin online, and they were ready to send out a replacement kit as per warranty guidelines. But then when the agent heard my Australian address, he said to call Garmin Australia Support Team.

So i did. I was put on hold for an hour. Then I emailed them. After not hearing back, I sent a Facebook message. Then I was told to call the support team.
...Read more

The Garmin Vivofit 4 I purchased in July has not been working properly for several weeks. Garmin seemed to be doing a lot of software updates so I thought that was the problem. Eventually I rang company. First time I spoke to someone they were helpful but it turned out they did not fix problem. Second time I contacted Garmin very different. After going through all the problems I had with the device (dropping thousands of steps, not recording sleep, dropping intensity minutes) I was asked by call centre "why do you think it is broken". It seeme...Read more

I bought my son a BB8 Garmin junior for Christmas in 2017. Within months, the band snapped. Because I didn’t keep the receipt I was not able get a replacement. So I paid $50 +$9.9 shipping for a new band. Mind you, that Garmin was only $129 brand new.

A few months later, my so outgrew the BB8 band, understanding this is not Garmin’s fault, I bought the next size up on the strechy band. $30 + $9.9 shipping

When it arrived, it was way bigger than the BB8 band... my son couldn’t use it

I rang Garmin customer services
I was offered a ...Read more

Never in my life have a come across a company with the sloppiest product knowledge & slowest customer service I have ever had to deal with. After listening to the automated menu, I had to wait for ages on the phone whilst having no choice but to listen to their boring & very repetitive on-hold music until someone answered me. Eventually I gave up after 2 unanswered phone calls to them, leaving me no other option but to send an email instead. How Garmin can stay in business & how anyone can give them 5 stars for brilliant service is beyond me. T...Read more