Good Time Harbour Cruises

We booked a cruise for Vivid. My father is having difficulty walking so we needed to change dates. They helped us to move the ticket and then took great care of us. A wonderful time was had by the whole family.

Chris was really helpful and let us change our Groupon tickets for vivid to a different night even though it was against the terms. We’re really looking forward to it! Thanks Chris!

It was the worst experience I ever had over crowded and not enough seating chicken burger was terrible and drinks overpriced would not recommend or go on this cruise again

When we went on the cruise we found it at a inexpensive cost for what we got all round...the food was fresh, simple and tasty.
I found the service good as well

The on cruise service was mediocore at best. It was the poor effort in customer service which ruined my overall review. The lack of empathy and communication the company provides for inquiries is extremely poor. Though comparatively cheap, I would personally go to another cruise service.

Worst cruise ever, I was waiting for the iceberg to sink us. Food was poor, no tables, only good thing was the DJ. Before we even left we had arguments between some passengers and the staff. Don’t do the vivid cruise as you will see more walking.

Cruise late leaving, food was cold.no tables to eat from, chairs were cable tired down back to back ready for musical chairs!!!,we were only allowed downstairs and as it was raining it would have been nice to enjoy the view from the upstairs enclosed deck which was not open, pulled back in early then was hurried off, alsoo they didnt empty the bins from the earlier cruise.

A very disappointing experience. The cruise was over an hour late, and being a cruise with an option of a buffet, the queues for food were insane. Everyone was starving because the cruise was so late. It was scheduled to depart at 20:15, and we only got on at 21:30! We were told to arrive 20 mins prior to departure, which also adds insult to injury.
When I mailed them about the disappointing experience, they made a bunch of excuses, and also said that they were only 18 mins late. They also said that they made up the time in the end, which was impossible, as we only got on at the time we were supposed to be finished with the cruise,
I would definitely not recommend this company to anyone!

Underwhelming on all levels. It was an hour late (they made you come 20 minutes early as well!) Horrible food and so many way to many people to have a smooth and effortless experience.

Do not go on this!

just had the worst Australia day ever,thanks to good time cruises,food was horrible nothing like the ad,also they gave you a thin paper plate with a plastic fork to try and cut a chicken schnitzel,paid 35 dollars for a bottle of wine tasted like vinegar,then got two beers,10 dollars each,they were 20 minutes late in leaving,and there were no tables to eat off,ended up with tomato sauce all over new white pants,we have been on lots of cruises on the harbour never any problem,just wish I had read the reviews,I think Scoopon has to ditch this company

Terrible service and food. Captain rude to patrons and telling people to leave because we asked questions. 1 barman for 150 passengers only allowed 1 drink at a time, had to requeue for another drink like a conga line that is all that we did the complete cruise stand in lines. Docked 25 minutes early and they closed the bar. $89 a head what a joke. Not recommended!!!

I have used the services of Goodtime for many years now. I also know of many other individuals and Organisations that have used them. None of them nor myself has had any so called bad experiences. its funny how minorities have time to criticise, but cannot find the time to say something positive when it happens.

Keep up the good work Goodtime, I will continue to book my functions with you and I am sure there are plenty of us that will continue to do so, dont let the very few who just like to whinge about everything spoil your enthusiasm and spirit..

See you and Looking forward to the 17th October on our next booking

This is a company that will scam you, take your money, not reply to your phone messages or emails. Waited at the dock with a group of other people for a vivid cruise...The boat did not arrive. It appears according to another passenger that the boat launched from a totally different dock as they saw it sail right by...there was no email, no notification, nothing to advise that the boarding location had changed. To top it off, there has been no email response to my complaints about this. SCAMMERS is an understatement. Avoid at all costs.

Waited at the pier with several other groups for the Vivid cruise, the boat did not arrive. Tried to call the listed mobile number, no answer, unable to leave a message.
The service from this company can not be rated, as there is no service. They are thieves, take your money and provide nothing for it.

Started with a rather disorganized boarding process that was pretty confusing. Then we watched as two members of the crew that were there to assist completely ignored a lady and closed a door in her face. The boat isn't too large and a little crowded. The food is not good...and very cheap tasting. The coke was even gross! How do you mess that up?? If it helps, I'm still sitting on this cruise as I write this...that is how awful this is. Do yourself a favor...don't book them just to save some money like we did. I can find nothing good to say about the experience.