Green Gadgets Australia Questions & Answers

Hi Trina

Thank you for your enquiry and interest in our devices.

Most of our stock is used/pre-owned devices however we also stock a few Brand New devices and we offer a 30 day change of mind period on all our devices.

Our pre-owned devices undergo a rigorous testing and checking process to ensure they are functional. These devices come with a minimum 6 month warranty period and are packed in a generic white box with a USB cable and wall charger.

If you prefer a Brand New they are still sealed in their original box with the original accessories and have 24 month manufacturer warranty.

Please refer to our website for the stock we have on hand.

If you have any further questions or would like to speak with our team, you can contact us on 1300 981 361 Monday-Friday 9am-5pm AEST or email us at [email protected]

Kind regards
Green Gadgets Support

Hi Jack

Thank you for your enquiry and interest in our products.

Our refurbished devices undergo a rigorous 72 point testing and checking process and we also data wipe all our phones. We categorise our items into 4 different cosmetic conditions and they are all fully functional.

If you are not satisfied with the phone, you have a 30 day of mind period where you can choose to return the phone for a refund. We also provide 12 months warranty on the refurbished iPhone XR and should the phone fail within this team, just reach out to our customer service team and we will assist you with your claim.

Please note, we also have the iPhone XR available in Brand New condition which comes with 24 months manufacturer warranty.

If you have any further questions or would like to speak with our team, you can email at us [email protected] or you can call us on 1300 981 361 Monday - Friday 9am-5pm AEST.

Kind regards
Green Gadgets Support

Hi there

Thank you for your enquiry.

We are active and we are still trading during the recent shutdowns across Australia and continuing to ship as usual (Monday-Friday, excluding public holidays) from our Sydney warehouse.

Please note, we use AusPost Express for deliveries and they are experiencing some delays. However they are trying to keep to their express postage time of 1-3 business days as best they can.

If you have any further questions, please do not hesitate to contact us on 1300 981 361 Monday-Friday 9am-5pm (excluding public holidays) or emailing us at [email protected]

Kind regards
Green Gadgets Support

Hi Destiny

Thank you for your interest in our products.

Our refurbished devices undergo a rigorous testing, inspection and grading process ensuring consistent quality. Rest assured all our devices are 100% genuine and as part of our testing process, they undergo police checks for legitimacy. Please note, the accompanying accessories may be third party.

We offer 12 months warranty on the iPhone 8 range with our company and our goods come with guarantees that cannot be excluded under the Australian Consumer Law. We also offer a 30 day satisfaction guarantee. If within the first 30 days, you are not satisfied with your device you can contact our Customer Service team on how to return your item.

If you have any further questions or concerns, please do not hesitate to contact us at [email protected] or you can speak to us over the phone Monday-Friday 9am-5pm (excluding public holidays) on 1300 981 361.

Kind regards
Green Gadgets Support

Hi Sharon

Thank you for your reaching out to our team and we're sorry to hear about the delay with the delivery.
AusPost's Express estimated delivery time is 1-3 business however they are experiencing some delays during this time.

Could you please provide us with your order number so we may look into this?
You can contact our team at [email protected] or call us Monday-Friday 9am-5pm AEST (excluding public holidays) on 1300 981 361.

Please advise.

Kind regards
Green Gadgets Support

Hi Peter

Thank you for reaching out to our team and we're sorry to hear you are having issues with your iPhone.

If you have not done so already, could you please provide your order details and IMEI number of the phone to our customer service team?
You can email us at [email protected] or contact our office Monday-Friday 9am-5pm AEST on 1300 981 361.

We understand that you would like to have your issue resolved as soon as possible and we would like to assist as best we can. We do go through some troubleshooting steps to see if it may fix the issue so that you do not need be without your device.
However if the steps do not work, we require the IMEI of the phone and to confirm if the device has been physically or water damaged. Unfortunately physical and water damage will void your warranty and if the IMEI you have stated does not match our records, we cannot accept you return.

If your details have been confirmed and there is no damage, a return will be initiated and we will provide you with a return authorisation number with the return steps.

We have these protocols in place to ensure all returns and inquiries are dealt with appropriately so we can assist and resolve any claims within a timely manner.

We hope we can help you with your claim.

Kind regards
Green Gadgets Support

Hi Peter

Thank you for letting us know that you have provided us with the required information and the phone has not been damaged.

Please note, if you are unable to access the phone, the IMEI number may be found on the SIM tray of the phone and there is also a label on the side of the box the phone was packed in, with these details. If your phone is linked to an iCloud account, you may be able to also find it when you log into your iCloud account.

We do apologise for the messages over the weekend as our warehouse is closed over the weekend and we are unable to confirm the IMEI number without our internal system and in turn may cause delays when initiating your return. Rest assured faults and issues concerning devices and our service is our priority and we aim to have these issues resolved as soon as possible to ensure you have a satisfactory device and experience.

We are glad to hear you were able to organise the return today and we understand a lot of people are having to work from home and electronic devices are becoming more of an essential item.

If you could please message our team with your return tracking number, if you had chosen this option, so we will be able to keep an eye out for your return and ensure it is received accordingly and we may resolve this as soon as possible.

Kind regards
Green Gadgets Support