I have been with Hesta for many years - think maybe 20 years.
I have always found HESTA very accessible, sensible, and respectful. They are very clear that they don't give advice but do give me clear information.

"Considering the affect of COVID19, still having a operational call centre is awesome!! Even though the delay was up to 45 mins, the operator resolved my enquiry within 2 minutes."

I have been with Hesta for two years having been with Iris since I retired in 2007.
I am getting used to finding relevant information on line and I have made several phone calls for assistance, and the forthcoming information has been valuable and most appreciated.

Even with large amount of 'traffic' I have found staff to be helpful and polite. I would like to also comment though that the site is the slowest site that I navigate. Several glitches occur on a regular basis when accessing Hesta member online. Apart from that all is very good.
thanks

Hi,
Just wanted to know how long does it take to process Early super release due to COVID 19. I have been approved by ATO on 24/24/2019 and got a letter on my-gov inbox. normally its 5 days written on website but its not appearing. moreover I updated by contact details after i applied and seem to not receive any SMS regarding. any information would be appreciated.

Sincerely,
Ajaya

"HESTA looks after its members well and its employees are friendly and competent. Members of HESTA are also well informed about the processes they go through at all times." As an older person who have worked for more than 4 years, I need processes that are user friendly and simple to follow. I couldn't be happier with HESTA.

Member for 4 years in the EcoPool option which focuses on sustainable investment. Returns are consistently strong and the focus on support services for health and community sector workers is a very good use of expertise.

Been a member for 9 years and have been happy with the performance of my investments. Always found members there to be friendly and helpful and gave me the right information I needed at times.

Fantastic service. Thanks
I have been with Hesta 8years now.
They always were there for me with no delays through hardship.
Well done Hesta
I can’t express my appreciation all the years I have been with Hesta.

Many years with HESTA and with Excellent customers service. HESTA where you can trust your super fund plus easy online access .I am fully aware for the challenging time due to Covid19 and Thank you HESTA for looking after my super and investment with best returns. Super satisfied for all the above. Be safe everyone.

Despite economic crisis coronavirus significant fall in value most other super portfolios HESTA offered financial portfolio that has actually grown and retained value in past year. April19-April2020. Thank You HESTA

hesta super do not go with them all people at hesta tell different stories put in a claim for my husband who can not work anymore it is only a small amount started the application on the 22nd january no one rings back it is awful for a big company ready to take to current affair

Have been with hesta for 20 years and have never had an issue
The staff are always so helpful
Would definitely recommend hesta to anyone that is looking to change funds

Have always found Hesta staff to be helpful and well informed. My queries are always answered to my satisfaction. Fund has consistently provided good returns. Current climate is challenging across the board

Joined 14 years ago when I started work in the community transport area of aged care.
Extremely satisfied with the way Hesta performed, always making a good percentage increase for my superannuation.

"Fluently talked me through what I needed to do".they even suggested to me what more I could claim for that I didn't know I was entitled to.thoroughly recommend switching all super to heasta

I also picked this fund due to the good rating. I feel the site is not up to date compared to other funds and i tried to make a switch on what i found was the last day for that 1 only per week option and the site crashed so i now have to miss getting my funds into the market for another week.
Sadly no response to my query as to why this could happen without any backup or possible fix since it was a system issue.
Lucky it's Easter and only an extra 3 market days i think.
Have to say, customer service is awesome. Super lovely staff.

I been with this fund for Few year I'm so happy and satisfid to be with this fund also I can recommend to my friends and family I believe is the best.

Apprx 12 years, and the growth under normal market conditions have been extremely good. You can track your supa thru the net on their site. It is a very easy process.