HOSTPLUS (page 4 of 7)

I applied for life/income insurance and did the right thing by being open and transparent, what an error of judgement that was, 2 weeks later I was informed that my application was denied without any further investigation or review. When I asked the company about it, they said sorry maybe you should go elsewhere, great support guys.

Just received my statement and very happy with my returns, fees are negligible compared to.My balance, glad I moved across from my expensive smsf

Cannot log into my member account is anyone else having this issue.

The fund is good, however watch out on the administration side hopeless.

They canceled my original fund I had for over 20 years without my authority. Watch your insurances premiums as they overcharged me a few times.

If you get [name removed], ask for someone else, he has no idea and his phone doesn't work you cant hear him at all. All these issues have been ongoing for the last 2 years.

Very poor service.

Rude, lazy and impatient lady answered on Thursday the 4th around 5pm, after numerous times explaining what I wanted done, she hang up. When I called again, there's no freakin' record of my call therefore, starting all over again!!!
We entrust you with our hard-earned monies I was just asking "a" question, some here in dire need to access their funds and this is what we get, a lousy service.
I suggest do filter your staff because there are some who are not really worth their wage.

Lost my husband suddenly in August . All paperwork for Super payment was in within 2/3 weeks. Now Middle of December still waiting for payments and facing financial hardship.Shame on you for your non caring and your very poor service .

Website and access constant issue for many years. The site has always been clunky and changes frequently. Cannot access account from my iPhone.

When i request for additional Insurance cover, been refered to Met life for various time taking blood and other medical test, in nut shell my application never get approved. Seriously looking to join other fund where i will get at least 6 units of Insurance as default, so don't need to go Met Life.

I've had Hostplus since 1997. It has always performed well. Back then I was offered very cheap insurance for free which doubled my benefit for the same fee. Still have it and it pays out 4 times that of my current super if I die or are permanently disabled. Peace of mind for my children. And I have to say the returns speak for themselves.

If I would have read the reviews of HostPlus before I joined I would never have signed up. Thank goodness I didn’t! My husband wasn’t with an industry fund and his super was going nowhere. Since transitioning his funds, we are never short of amazed at the returns. I did however find the HostPlus app nigh on useless but easy enough to go online to check balances.

I have only been with Hostplus for one month after switching from Colonial First state and have been very happy with the performance during my short membership. I've made several phone calls to Hostplus and after a short wait and recorded message my call was answered and handled in a professional manner. The person I spoke to on each occasion was able to answer my questions. I don't know why there are so many bad reviews of Hostplus on this site, perhaps it is usually only the unhappy people that go to the trouble to write a review.

Delayed for months the approval of superannuation paperwork to set up my own SMSF. Unprofessional and antagonistic attitude during the entire process. Please think twice before setting up an account with Hostplus.

This is the most frustrating company i have ever dealt with, I asked for money (mine) to be put in bank account. On 12/9/ I spoke to someone who spoke to supervisor that all ok, on 14/09 they posted cheque and a week later I'm still waiting, have no car, and no money to pick up new one that`s partially paid for in showroom. They say yes yes to everything on phone but its worse than pulling teeth.

I call them and they said we are busy at the moment we call you back nobody call me back

Rang up to get financial hardship got papers sent to me.sent them in to be told they don't do it anymore.and cant tell me y just that they don't. Now how am i to pay my family back.
Not their worry couldn't care less..