I joined in 2000. Changed name due to me getting married 2003 host plus changed my name back to my madden name now the hassle I am having to roll my super over to another account is crazy. I wouldn't recommend this super fund

Very satisfied with host plus compared to Ethical retail funds.
Yes phone service not the best, but returns way better. Online service is great, if it makes fees cheaper then I am all for it. Unlisted investment options are great. I don't use insurance.

Waited on hold for over 30 mins more than 4 times.
Emails are unanswered after 3 weeks waiting for a reply.
I have been locked out of my account and cannot reset my password online.

I have been on the phone for 30 minutes trying to make contact with Hostplus. No response!
Why would anyone waste their time with this group? They can not even answer a phone let alone invest your money properly......tony

I've been trying to gain access to my online portal for over two weeks now.

The customer call centre is to busy to take my call during the day - it just diverts you to a prerecorded message asking you to call back later and hangs up.

I sent at least three emails and received no reply.

Hopeless!

Have just lodged a salary continuance insurance claim for a broken toe.
Found the process slow, and mailing forms to host plus to “review” in a different state to the actual insurer seems like a delaying tactic.
Will further review once I’ve heard back.
Paperwork and claim posted by mail 28th June...

I have been considering moving my Super to Hostplus based on their low fees and recent performance. However, as I have previously had a super with Hostplus that was "lost" my experience hasn't been great so far.
I wrote Hostplus to ensure I wouldn't create a duplicate profile when signing up with them once again, however, I have received no response (after the automated reply saying they would get back to me within 2 business days).
As a result, I tried calling through, however my call was disconnected due to "high volumes of calls". Seeing as people are intending to trust this company with their life savings, I find it troublesome that they put so little effort into attending to their customers.

Many thanks,
Amanda

I transferred to Hostplus 2 months ago. I was previously using a retail fund who delivered poor returns.

So far I'm extremely happy. I declined the insurance option so can't comment on that aspect.

The main function I wanted was to be able to select my own stocks without having to set up an SMSF. So far it has been no less than brilliant. The web portal is easy to use and the on-line information is thorough.

I needed to phone them once. Sure, had to wait 10 minutes to get through to a call-centre person, but they answered my non-trivial question straight away.

I note all the negative reviews. But not all experiences with HostPlus are negaive.
I would give-5 star but I need to wait a year to see if there are any problems.

I got joined up by an employer 3 months ago, I found out last week and the insurance charges I've been hit with is not worth having a super at all. I've cancelled that now twice so hopefully it stops, but i think i will go with another super of my choice on finding out its owned by liddy family trust after research

I've been with Hostplus for a few years. Transferred to them because they had low cost super fund options. They seem fine. I don't receive much from them but that's ok with me. The online portal tells me everything I need to know.

Transferred to Hostplus in October 2018. they immediately lost $11K within 1 month. I was told it was Insurance, Fees, and a bit of a loss. Told them not good enough, so they sent to the "correct department". A couple of phone calls, but no emailed response to the issues raised in my email. Now April 2022, no response. Emailed for complaints procedure and their email server rejected the email. Transferring out ASAP.

Not a member. Just wanted to enquire about rolling funds in and wanted to compare insurance costs with those of current provider. Didn't listen to a word I said, asked for my member number, and then fobbed me off to website to find the answers to my questions. Why have a phone line then?

Customer service is absolutley terrible. Whilst dealing with a death benefit staff were rude, arrogant, lacked any empathy or any kind of reasonable customer service skills. Claims team dont take calls or respond to written requests. Their complaints process is just as bad. Strongly suggest not having anything to do with this fund. When you need to access funds or have to sort things out under terrible circumstances hostplus are heartless and horrid

The fees might be cheap but the performance is poor in comparison to a like for like index portfolio comparison. Every 1% you lose in performance is the equivalent to 0.40% in fees. I think the fee is cheap and that is why the service and functionality is so poor. Where the rest of the performance is lost, only HostPlus could answer that (but I bet they wont).

Have been with HostPlus for many years. Fees are low and returns have been good.
Now I am with an Allocated Pension I have one complaint.

They do not listen!

Basically I found them to be rather patronising and not customer oriented.

I was charged $2000 to use a financial their advisor, who, after a 1 hour meeting produced a report recommending that I invest the funds in the Conservative Balanced Fund. This was unsuitable for me and contrary to the stated guidelines which I had given during the meeting.

I expected for such a fee to receive a far more comprehansive report and an indication of the performance of the other investment options. I have never received a satisfactory answer to my complaint.

I read the barefoot investor book and changed to hostplus. Included an application for the appropriate amount of cover for death, tpd and income protection which took 4 months to be declined. I was with Sunsuper who had fantastic default cover for death, tpd and income protection. I’m a super healthy 36 year old guy who went onto a mental health plan. Nothing serious and certainly not crazy, but seemed to be a big deal. I mean surely they could just insure me with an exclusion. Now I’m on the hostplus cover for death and tpd $100k, which is dismal. Should have researched before switching... I would recommend not switching if insurance is important to you. Very dissatisfied with the entire process.