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HotelsCombined Questions & Answers (page 2 of 2)
30 questions from our users
Renee Basked
Hi,
I have booked a hotel through revato for the 9th April 2016 and wish to cancel it. I know there is a link in the email (I was sent) allowing me to cancel or manage the booking. However, everytime I click on the link and it takes me to revato.com, it continuously states "This property is unavailable at this time. Please check back soon." This has been happening for about a week now. How can I contact them?
1 answer
Ben F.HotelsCombined
Hi Renee, when using our 'book direct' option, the hotelier only is in charge of your booking and you should be able to contact them to cancel your booking. If you are still experiencing some issues, please send us an email to customerservice(at)hotelscombined(dot)com and we will escalate this on your behalf. Talk to you soon and thanks for asking us - have a good one!
Tinaasked
Hi there, my Revato booking ref for Fraser Suites Perth are #105738637 and #142869596. I would like to cancel both bookings with the check-in date on 10Feb but was unable to do it online or via hotel. Please kindly assist! Email has already been sent to your customer service email, but no response yet...
1 answer
Ben F.HotelsCombined
Hey Tina, tks for asking! When you use the 'book direct' option, only the hoteliers are in charge of your booking(s) as written on your booking confirmation(s). As this is a very new & exciting booking path, not all hotel team members might be aware of it just yet. Please rest assured that we've sent this hotelier a reminder of his obligations with your booking last Friday, only a couple of hours after you send us your first feedback over email. You should have an update from them by now, if not please tell Andrea at [email protected] who is and will continue taking good care of you - Have a good one!
Annyasked
Hi! We have booked a room through revato in Dubai in boutique7 hotel and received confirmation but on the hotels' website we can't find our reservation by the # of booking. Then we contacted the hotel through email and they asked us to update card information on the booking.com. What should we do?
1 answer
Ben F.HotelsCombined
Hi Anny, could you send us all your booking details to [email protected] so Paul can help you out? When booking via a book direct option (Revato), the hotelier is in charge of the booking and he will make sure to back you up and get you sorted asap - talk to you very soon. Wishing you a little ahead an amazing New Year and plenty of fun in beautiful Dubai!
Susie McClasked
I have been looking at booking the Al Murooj hotel in Dubai. The hotel has the two bed apartment at $572 per night (AU$1368 for two nights including taxes) and similar prices on most other booking sites. However today, I found the same apartment for AU$764 incl taxes for four people two nights, booked through Revato. Have I just been incredibly lucky? Usually when things look too good to be true, they are. What assurance do we have that if we book this is will be honoured? Thanks! Susie
1 answer
Ben F.HotelsCombined
Hi Susie, thanks for asking!
For us to reproduce this, could you please send us the dates you are looking for as well as the room name (King Two Bedroom Apartment?) to [email protected]? Ask for Paul who will answer you very shortly :)
Have a good one!
Janeasked
I have booked a hotel in Bali and when I queried with the hotel they said I had to contact Revato.com. Can you tell me how to contact them please?
1 answer
Ben F.HotelsCombined
Hi Bill, thanks for your question. Revato is a book direct option meaning that the hoteliers are fully in charge of your booking and should answer any queries in a timely manner. They are the only ones that have full access to your booking and financial details. If you are redirected or are still experiencing some issues with your booking made via "book direct" on our website, then please feel free to contact us directly at [email protected] - Thanks again and have a great day!
Julie Bearasked
Hi! I was just about to book a room via your site for Mantra Circle on Cavill but called the hotel direct to ask some questions regarding the room, etc. However they quoted a rate at $596 for 2 nights but your site said to click on link to book directly with hotel for $348 for 2 nights. The Mantra woman I spoke to could not verify or match the amount quoted of $348.
Can you please confirm if the site 'revato' or book revato is a valid and legitimate website/company associated with your company and website?
Thank you!
Julie
1 answer
Ben F.HotelsCombined
Hi Julie, thanks for your question, we are happy to confirm that you can book safely. Revato is our "book direct" platform allowing hoteliers to connect directly with their guests. Once booked via this option, only the hotelier has access to your booking and financial details: this also implies that the hotelier should take care of your questions/feedback. You can find the contact details of each property you book via this option at the bottom of your booking voucher. In any doubt or if you are experiencing any issues, please always feel free to email us at [email protected] - Thanks again for using and trusting our services.
llkhongasked
I booked on 4 May 2015 for 7 nights at Fraser Place Central Seoul on Revato and did not received any confirmation email? Only Fraser Place Central Seoul has received my booking. How do I request for my original booking to be emailed to me on [email protected] Booking ref 845494902, please?
Rgards
Mrs Lee Lee Khong
1 answer
Ben F.HotelsCombined
Hi Lee,
When using the 'Book Direct' option on HotelsCombined you have the possibility to directly book with the hotelier.
We have sent a request for your booking voucher’s current status which you should receive shortly.
If you need any more information about this booking, you will need to contact the hotelier directly.
Many thanks for your trusting and using our services.
Ragnarrokkasked
Booking ref: 437552522 at Revato.
I have booked 2 rooms at Residencia Melon District Marina from 22-5 to 26-5. I Want to cancel one night for one of the rooms, (from 22nd to 23rd) but that is not an option in the menue on the WEB-site. Since there are no spare rooms, I do not want to cancel, and then make a new reservation. I have sendt several emails to the hotel, but they say they can not make changes on the voucher. Are you able to help me, I do not find any e-mail adress or phonenumber to Revato?
Best regards Reimund Geving
e-mail: reimund@geving
phone: +4792242100
1 answer
Ben F.HotelsCombined
Hi Reimund,
Thank you for your feedback.
When using the 'Book Direct' option on HotelsCombined you have the possibility to directly book with the hotel.
As so, it is the hotelier’s responsibility to answer any of their users’ requests.
Please rest assured that we've followed this up with the hotel and they should come back to you very shortly.
Many thanks for your patience and understanding.
nettyasked
Hi I have noticed booking.com does not have good reviews ie bookings secured with cc then cancelled. Should I stay clear of booking.com deals from your website?
1 answer
Ben F.HotelsCombined
Hi Netty,
Booking.com along with all other travel sites on HotelsCombined.com have been validated as credible customer-centric companies. Booking.com in particular has a very strong record servicing millions of users across the globe. Of course, there are always instances where there might be some availability issues or cancellations, but these instances happen to many travel companies and are few in comparison with the number of bookings made as a whole. As a neutral comparison service we do not endorse a specific travel site, nor discourage you from using one. We encourage you to do your research and book the hotel and price you think is most suitable, with the reassurance that you have made the right decision. Hope it goes well!
Lindaasked
Hello. Has anyone booked through here for Bali holiday? What was your experience using this site and did you have any issues checking into the hotel.
2 answers
Ben F.HotelsCombined
Hi Linda,
We’re happy to hear that you’re considering using our site.
HotelsCombined is a meta-search site, which means we don't process any bookings - we just show you the all the different hotel prices and availability from all major travel sites (Expedia, Booking.com, Agoda, and many others). You then click through to the site that's offering the best deal!
This is a free service - we do not add any additional fees.
Our site is visited by over 300 million people every year and searches over 450,000 hotels worldwide. We were recently awarded World's Leading Hotel Price Comparison Site at the 2013 World Travel Awards.
Feel free to reach out to us at [email protected] or on Facebook at https://www.facebook.com/HotelsCombined should you need any further assistance.
Have a great holiday!
I didn't book a holiday to Bali. I used hotels combined to go search for and eventually book the best hotel for money value through venere.com in Melbourne for study purposes (I'm a distance education student). It was great to be able to compare prices and work out what I wanted. For example I'm not familiar with Melbourne that much and I know I will have busy days on my study visit so I wanted a hotel that included breakfast. This was the deal breaker for me as I don't want to get up and go on a scavenger hunt for food. Best advice is work out your must haves...e.g. includes breakfast, has WiFi, Must be central to things that I need to visit...e.g. State Library of Victoria ect. Then find what suits you needs and budget.
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