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bad product and even worse customer service

published

We recently bought a house with a Hurlcon pool heater .We discovered that it did not work so we paid Astral to come and fix it, it still does not work tried contacting them but no reply
Do not deal with this company, find another to deal with. They are happy to take your money .All I wanted was to be able to heat my pool, not to much to ask for !

Date PurchasedMar 2009
Ed

Ed

  • 7 reviews
  • 9 likes

Hurlcon pumps

published

I have 2 BX1.5 series pumps running for 10+ years now and one only died last year which I replaced with a new Hurlcon of the same type and so far its been operating well. The other pump bearings only recently failed which is to be expected after the years of running and extreme conditions its in and Im considering getting another Hurlcon since Ive no bad experiences like others who have made comments below.

An excellent pump made in Australia.

published
Water Pumps

Find out how Hurlcon CTX 360 compares to other Water Pumps

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Don't buy one

published

After 2 months of service my new Hurlcon pump burnt out and stopped working. I tried to get it fixed under warranty but the technician from Austral Pools would not turn up for the appointments. I formed the opinion that Hurlcon were only after the sale and do not stand behind its product. In the end I went out and bought a Davey pump.



ducatifella

ducatifella

  • 2 reviews
  • 2 likes

Just don't think about it.

published
Funnel web 2107

Funnel web 2107Sydney, Australia

  • 4 reviews
  • 3 likes

You pay for what you get....quote from hurl on

published

I bought this pump as the pool company and also an independent plumber told me that traditionally this a good quality make, with good customer service. My three and half year old pump stopped running and was tripping the electrics. I called a local pump repair service, who found that water was going into the motor which had shorted.....unreapairable. They phoned hurlcon to complain that a pump so young should break. Hurlcon told them .....you get what you pay for....I don't call $700 + cheap! I regularly test my water and ran the pump as recommended
It did the job while it was working
It broke after 3 1/2 years

fairycake07

fairycake07

  • 5 reviews
  • 6 likes

SOO sad, sooo bad !

published

Questions & Answers

Allan compt

Allan comptasked

What Hp is the the Hurlcon part number 71314?

No answers
Parks321

Parks321asked

We ran the Hurlcon TX 1.0 for last 5 years, and has finally stopped working. Will the current pipes fit the HurlconCTX 360 without shortening or lengthening them?

Are there any other higher grade models available?

1 answer
fairycake07
fairycake07

good Morning Parks 321,

Your question is beyond my level of expertise but I do know of someone who will probably be able to help you and more importantly you will be able to trust him . ( I am aware that the pool industry is ripe with snake oil salesmen and cowboys ) . Scotsman Iain MacDonald of quality pool care in jindalee qld . He has looked after us since we arrived in Brisbane 8 yr ago and aside from a 6 month period when Iain was too busy we had other pool companies take advantage of us and now I would not dream of welcoming anyone onto our property . Give Iain a call and he can answer all of your pool questions and do so honestly . ( what Iain does not know about pools is not worth knowing )

Sincerely
heather

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