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bad product and even worse customer service
We recently bought a house with a Hurlcon pool heater .We discovered that it did not work so we paid Astral to come and fix it, it still does not work tried contacting them but no reply
Do not deal with this company, find another to deal with. They are happy to take your money .All I wanted was to be able to heat my pool, not to much to ask for !
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Ed
- 7 reviews
- 9 likes
Hurlcon pumps
I have 2 BX1.5 series pumps running for 10+ years now and one only died last year which I replaced with a new Hurlcon of the same type and so far its been operating well. The other pump bearings only recently failed which is to be expected after the years of running and extreme conditions its in and Im considering getting another Hurlcon since Ive no bad experiences like others who have made comments below.
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An excellent pump made in Australia.
We are running a hurlcon CTX280 a slightly smaller pump 4.5amps, 1070 watts and this pump has been running intermittently 4 hrs in the morning after 7.30am and 4 hrs in the evening between 4 pm to 8 pm in the evening, but in winter 2 hrs in the morning and 2hrs in the evening.Overuse in long running hrs will certainly have premature wear results. Never let your pump run dry at even the smallest instant. Sure it's got nylon seal and carbon seals but water cushions and lubricates this area preventing leakage into the electric field coil and armat...Read more
ure. Keep leaves out of your leaf basket causing the pump to overwork and keep running. A pool is a daily affair and doing the work yourself is an achievement that not all can do but is detrimental to the life of the pool components. My pump was installed at Christmas dec 2009 after running a Diamontatious earth filter for 29 yrs. Sure these clean the water better but the maintenance is very high and needs stripping down and cleaning monthly for all of those years. If I get 2 more years out of this motor I'm laughing.It is all much easier to flick over to reverse flush the Hurlcon sand filter monthly than all cleaning.Motors don't usually last more than 5yrs usage.Similar opinion? Write a review on ieatwords.com.au!
Find out how Hurlcon CTX 360 compares to other Water Pumps
Know better, choose better.
Geoff MartinPenrith
Don't buy one
After 2 months of service my new Hurlcon pump burnt out and stopped working. I tried to get it fixed under warranty but the technician from Austral Pools would not turn up for the appointments. I formed the opinion that Hurlcon were only after the sale and do not stand behind its product. In the end I went out and bought a Davey pump.
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ducatifella
- 2 reviews
- 2 likes
Just don't think about it.
I run two Hurlcons, one for the filter one for the solar heater. One has run for 5 years without a drama, touch wood. My other one died 3yrs and 1 month after I bought it and no warranty, It was totally burnt out. I bought another and this burnt out within 18 months, back to the factory for a rebuild under warranty. when I reinstalled it water poured out of the housing. They had not put it back together properly. Back for another rebuild. 18 months later it completely burnt out again. Of course just out of warranty despite my protestations of o...Read more
nly being 18 months since they rebuilt it. Either the factory workers do bad work or they are bad pumps. My last pool pump before these was a Davey and that lasted well over 10 years without a glitch. Buy another brand. 50/50 chance of getting a decent pump.Similar opinion? Write a review on ieatwords.com.au!
Funnel web 2107Sydney, Australia
- 4 reviews
- 3 likes
You pay for what you get....quote from hurl on
I bought this pump as the pool company and also an independent plumber told me that traditionally this a good quality make, with good customer service. My three and half year old pump stopped running and was tripping the electrics. I called a local pump repair service, who found that water was going into the motor which had shorted.....unreapairable. They phoned hurlcon to complain that a pump so young should break. Hurlcon told them .....you get what you pay for....I don't call $700 + cheap! I regularly test my water and ran the pump as recommended
It did the job while it was working
It broke after 3 1/2 years
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fairycake07
- 5 reviews
- 6 likes
SOO sad, sooo bad !
Hurlcon Pools was an Australian Pool pump manufacturer with a reliable product and excellent customer service and it was for these 3 reasons our pool technician installed our new Hurlcon pool pump two years ago . The pump was a little dearer than other pumps but it came with a 3 year warranty and this gave us peace of mind . Sadly Hurlcon was sold to American owned Astral pools and in the sale customer service and reliability were lost . We have our pool professionally serviced every 4 weeks in addition to regular inspections by ourselve...Read more
s . Our pool pump was never allowed to run dry and never ran longer than 8 hrs a day. When the Hurlcon/Astral pump failed to operate 19 mos after being installed our technician removed the pump for Astral pools to inspect . We have since been told that Astral pools will not honour the warranty . Of 8 Hurlcon/Astral pumps installed by our pool professional in the last 2 years 7 pumps have been faulty and Astral/Hurlcon refuses to honour the active warranty. Worst of all was being told by a spotted face young male that the pump had failed due to a misadventure and negligence on my part . A conclusion arrived at after only minutes of inspecting the pump / clearly a youth with such advanced skill and reasoning this young man is wasted working for Astral Pools and should be putting his engineering and scientific expertise to a greater good solving crimes or finding a cure for disease For the first 18 mos it ran quietly and did not bother our elderly neighbour / this was very important to us . Also we like to support Australian made ! Of 8 Hurlson pumps installed by our pool tech. 7 pumps failed within the first half of their warranty . Astral pools failed to honour any of the warranties stating in each case that the owner was to blame . each owner had regular pool inspections made at least 4 weekly by the pool tech in addition to daily inspections by the owner . In each case it appeared that the pool pump was faulty .No post sales service, do not honour warranty .Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Allan comptasked
What Hp is the the Hurlcon part number 71314?
No answers
Parks321asked
We ran the Hurlcon TX 1.0 for last 5 years, and has finally stopped working. Will the current pipes fit the HurlconCTX 360 without shortening or lengthening them?
Are there any other higher grade models available?
1 answer
good Morning Parks 321,
Your question is beyond my level of expertise but I do know of someone who will probably be able to help you and more importantly you will be able to trust him . ( I am aware that the pool industry is ripe with snake oil salesmen and cowboys ) . Scotsman Iain MacDonald of quality pool care in jindalee qld . He has looked after us since we arrived in Brisbane 8 yr ago and aside from a 6 month period when Iain was too busy we had other pool companies take advantage of us and now I would not dream of welcoming anyone onto our property . Give Iain a call and he can answer all of your pool questions and do so honestly . ( what Iain does not know about pools is not worth knowing )
Sincerely
heather
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