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Most disappointing purchase ever
Owning this oven has been a disappointment from the very start. It was delivered with a 90cm upstand (for a 100cm wide oven) and a broken seal on one of the oven doors. The replacement seal that was sent was thinner than the original so the two oven doors do not sit flush with each other... Within months, the igniter would only work sporadically so I've been forced to turn the knob forwards and backwards to coax the flame into life. Ilve did send out an engineer but he failed to find the problem and we've lived with it ever since. Not long ...Read more
after that I noticed that the symbols on the knobs were starting to wear off - this was for an oven not even a year old! Despite multiple attempts to get replacement knobs sent out, I am still chasing over a year on. I am astounded that a product which is marketed as a premium product (and certainly commands a premium price!) can feel like such a cheap disappointment. I will never buy an Ilve product again.
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Jan P.Ilve
Dear Frankie1,
I'm sorry to learn of your experience with our product. Can I please ask you to contact me at [email protected] so we can resolve the issues... Read more
ILVE Customer Care