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Reviewer Photos & Videos
RemoSydney, NSW
- Verified customer
Stellar Service from Ragheed and Team
Would definitely recommend them again, great attitude from the team for a very long job with flights of stairs. Asking them to relocate items after initial placement. Smiles and friendly service despite a long day for the team. Highly recommend this team and company!!!
1 comment
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RogerSydney, NSW
- Verified customer
Excellent jobs nice guys and very effective Ragheed with other two men are excellent
Arriving on time, and very friendly people, no any damage, and super fast. Lift the heavy goods very carefully. We will use them again for next move. Highly recommend for iMove.five stars.
1 comment
Allen W.iMove
Thank you for choosing iMove to accommodate with your relocation and we hope you are enjoying your new premises. We really appreciate you taking the time to provide us with feedback.
Similar opinion? Write a review on ieatwords.com.au!
SilvanaSydney, NSW
- Verified customer
Ivan and noor
Today we had the most stressful move, but with Ivan & Noor the whole move was made so much better!
Nothing was too hard for them and they accommodated my request to make sure the move was as smooth as possible!
They worked extremely efficiently and made sure that we really got our moneys worth!
Also their workmanship was impeccable and we did not have one item damaged!
I would highly recommend them both!!
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
Find out how iMove compares to other Furniture Removalists
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Su G.Sydney, NSW
- 3 reviews
- Verified customer
Not Professional and Unreliable. Avoid at all costs!
We booked for a timeslot of 12-3pm however after waiting for half an hour, we decided to call and Belinda who's the Accounts Manager told us the removalist is running late, and told us to wait for awhile more without much info. After waiting for another half an hour we decided to give a call again to find out they couldn't complete the other job in time and our timeslot is moved to 2-5pm and no guarantee what time they'll arrive which can be 5pm. If we didn't call iMove, we wouldn't even know about this! We have to move into our new apartment b...Read more
efore 5pm before the building manager incur cost of overtime (which iMove wasn't willing to absorb the cost). [name removed] wasn't helpful and totally not professional to resolve the situation and kept INSISTING us to cancel or reschedule - we have packed and even dismantled our bed frame and we told her that! She should be finding us a solution or work a way around iMove, not to leave their customer high and dry! I ended up called Six Brothers and they immediately sent a team over in half an hour. Super efficient and it even cost less than iMove. Please never ever use iMove who has poor customer service like Belinda and overcommit without proper planning within their team!2 comments
Allen W.iMove
Hi thank you for your review and feedback. Unfortunately there was a delay on the day of your move which iMOve kept you updated about. It is very rare something like this happens, however you had spec... Read more
ific requirements which you only advised us ON THE DAY of the move and not in advance. As a result we were unable to meet these request hence offered a refund. iMove was happy to complete the job and get this done however could not due to the information provided on the day about access restrictions.We weren't informed of the delay until we called ourselves after waiting for half an hour, and was told to wait again after which we waited for another half an hour before calling again to find out ab... Read more
out the delay and total no commitment and kept asking us to cancel so that iMove have one less worry. So please investigate this matter properly before replying that you kept us updated about it. If we didn't call we would be waiting until 3pm till a no show! If iMove is professional, they would have anticipate this delay from the previous job and let us know before our move time so we have ample of time to arrange for ANOTHER RELIABLE REMOVALIST. And when we informed that our mattress is packed up and bed frame dismantled, Belinda didn't even offer any apology and only asked us to cancel or reschedule. She responded like a robot with no empathy. FYI: The committed job time was 12pm - 3pm hence we have around 5 hours before the due time at the new apartment.Similar opinion? Write a review on ieatwords.com.au!
Ange ParkerSydney, NSW
- Verified customer
Considerable damage, late, unapologetic
We received a phone call in the morning saying the movers would come early at 10:30am. This wasn’t the case and they started moving at 12:45pm.
They finished at 3:15pm and I was charged a full 3 hours.
The worst of it all is my TV was damaged in the move alongside some careless scratches on my furniture that I can live with but the TV was the straw that broke the camels back in this case.
After speaking with [name removed]I have had little help besides asking if i had insurance - thing is you go into this type of thing as a consumer with the...Read more
comfort that you're dealing with a professional company that has this type of insurance, after all, that's why you chose them right? In the end, getting a few mates together to help or babysitting every move your removalists make are the only ways to mitigate the risk associated with moving house.Similar opinion? Write a review on ieatwords.com.au!
LeonSouth East Queensland, QLD
- Verified customer
Ivan and noor
A big move, 4 bedroom house from ACT to Qld. Pick up and delivery were on time. Movers were very efficient, friendly and helpful. A good job.1 1 1 2 1 1
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
Melanie SteerSydney, NSW
- Verified customer
Excellent service, friendly and professional team, Ragheed&Stev
Long distance relocation, Arrived on time, very professional job, no damage, took directions well, moved very heavy furniture up stairs apartment, highly recommend IMove Group...Your move matters. Thank you so much for stress free move.
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
tom ralph
- 2 reviews
- Verified customer
Fantastic service from these guys Ragheed Steve Lother
The boys did a fantastic job, they lifted lots of heavy things, no damage, great service I highly recommend imove To anyone looking to relocate, trustworthy friendly always smiling nothing was a problem for these guys
2 comments
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Thanks for the reply, everything is good here, it looks like my office will need to relocate so i will contact you soon about another job, cheers Tom
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Tamara LeeSydney, NSW
- 2 reviews
- Verified customer
Professional prompt and affordable!!
Boys were professional and friendly whilst efficient in moving my contents from my apartment. All items were handled with great care as if were their own.
Price was very reasonable also and would highly recommend based upon my experience.
Many thanks Savio
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
Find out how iMove compares to other Furniture Removalists
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ArastooSydney, NSW
- Verified customer
Nightmare
They charged me $900 for a one-bedroom apartment moving within the same street. Why? They were excusing for over 20meters distance between our residential lift and loading deck and also a steep ramp to loading deck. It took 3/5 hrs for loading because they sent two men with limited facilities!!!There are more 100 units in that building using this loading deck for moving without any problem. All done less than 2hrs. They charged me for the distance and the ramp, separately. I eventually worked as much as them to unload the stuff to make it faste...Read more
r. We found that more than a couple of stuff were broken and they also damaged the wall but they took no responsibility. Why? because they said you did all the damages when helping us. Ridiculous!!! Not only they got help from me but also they charged for all those hours and damaged my stuff. The guy forcibly got the money, otherwise, he did not want to unload the last item from the truck. If you have other choices for moving, go for them. Otherwise, iMOVE will misuse your every single weakness.2 comments
Allen W.iMove
Hi Arastoo,
As per our emails and phone calls on the day of your move the access was a very bad access for 2 men. Prior to locking in your move we ask for access and any long walk's and stairs to m... Read more
ake sure we have enough team members on the day. We contacted you after the team members sent through a video of where they have to trolley the goods through a basement when the truck was parked out side and up a couple ramps making the walk very long and difficult due to the ramps being steep (over 120m). We did offer more men to come and help complete the job on the day however you had declined and wanted to only assist yourself which it would still not be enough. I had spoken to your wife and she said the other way to do this move is closed and this is the only way through the basement. I mentioned for this move to be completed with only the 2 men we are not liable for any damages due to moving these items in that sort of access is unsafe and not recommended. You had accepted that to complete the move. We have video evidence of all the bad access and what the team had to go through on both ends there was also many steps that made it even harder. These men were very corroborative and refused to cancel the job even though they could of because it was not a 2 man team they pushed through to 7:30 pm to make sure all of your items are in your home for you to set up and have a bed to sleep on.Thank you for the reply. First of all, there was not any stair at all in both buildings. Only lift, flat parking and ramp. Secondly, I asked you for third guy to come and help them; but you refused. Y... Read more
ou said: we don’t have anyone at this time(3 pm). Instead you offered me to put the stuff in the truck for overnight; in this way you could rip me off even more for overnight charge! So be honest, here! Your experienced guy!!! made at least half an hour delay in the middle of the job and told me if you don’t pay me right now I won’t unload the rest of the items! He behaved like kid, it was a big headache( $200 deposit was taken, to be mentioned) All and all you know how to get a job delayed while a customer is desperate for moving.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Hassle Free move
On 28th feb;2020, we moved from Sydney to Brisbane, from start to finish it was total hassle free and on time,Mary and Amanda were very polite and professional, Bash and Andy were fantastic . We could not be happier. If you are moving ask for Bash and Andy,They are the the best .Not a single damage . Thank you very much Imove Sydney .
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Stress-free delivery nothing was too hard!
Ragheed and Stev recently helped with a move, they were fantastic even when drop off was a problem and they had to come back. Nothing was too hard, they were courteous and helpful - I wouldn't use anyone else ! thanks, guys for making a stressful time so easy.
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback adn hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
Good jobSydney, NSW
- Verified customer
Ragheed and stev
We moved 5 cubic metres on a backload from Sydney to Melbourne and Ragheed and Stev were very careful and helpful with communication about pick up and delivery times. Would recommend.
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
Jeremy C.Sydney, NSW
- Verified customer
Nick & Yousuf excellent removalists
Nick & Yousuf moved us from Sydney to Queensland recently, they were excellent removalists, took care of our items and are top blokes.
As a customer I felt I definitely got my money's worth.
Thanks again guys.
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
best movers we have had to date!
Today we moved our 3 bedroom home contents from storage back to our home with imove. We had 3 happy young men doing our move, who were a delight compared to other movers we have used over the years. Everything was moved with care and the guys just kept working non stop. We will definitely use iMove again when we get the opportunity.
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
Find out how iMove compares to other Furniture Removalists
Know better, choose better.
JessSydney, NSW
- Verified customer
Must book when moving!
I had such a struggle with a seperate moving company (My Moovers) that I had booked before iMove group.
They were 5 hours late, the customer support were incredibly rude and I was incredibly stressed.
That's when I called iMove group, Mary in the office was incredibly understanding and kind, getting somebody out to me in about an hour.
The boys moving my 1 bedroom place were incredibly quick and careful with my furniture. I couldn't find a fault in anything they did.
Thank you iMove group for saving the day!!!
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
BrindhaSydney Surrounds, NSW
- Verified customer
Excellent service
Small volume of items, mostly musical instruments, moved from Sydney to Melbourne. Timing was prompt and great. Removalists were professional and courteous and very careful with the items. Thank you so much for making this move easy.
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
SophieSydney, NSW
- 5 reviews
- Verified customer
Problem solving at its best
My move was supposed to be easy, according to my daughter. It was not. What was supposed to be a simple move of pre-packed boxes and bags from a one-bed room apartment that were stored in one garage to another, turned out to be a disorganised nightmare. Ayden was fabulous - he arrived early, in case traffic held him up and had no trouble waiting till I was ready. He helped sort and consolidate the vast amount of items, some of which were out of their original boxes, on a hot day in an airless garage with two hysterical bickering women with no c...Read more
omplaint. He solved the problem of low overhead entry in the receiving garage, which prevented us from driving in by using a few shopping trolleys that had been dumped and also kept an eye out for a closer park when it presented itself. He worked fast and tirelessly, always looking out me when I helped. He even gave me lunch! He was always cheerful, polite and extremely helpful. If I ever need to move again, I would definitely ask for him.1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
Nick SaundersSydney, NSW
- Verified customer
Highly recommend Ragheed and Steve
I Move were punctual, organised and made my move so easy. Ragheed and Steve were simply fantastic. I had some extremely heavy furniture and they handled it carefully and masterfully
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
SamSydney, NSW
- Verified customer
Move 3 bedroom house
Bashar and ammar took good care of our belongings and did well moving in the heat. We had some very heavy furniture. I got quotes from many companies and this company was good value.
1 comment
Allen W.iMove
Thank you for choosing iMove Group to relocate you with your move, we appreciate your feedback and hope you are enjoying your new premises.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Roryasked
When you failed to provide a refund and I was then forced to lodge a complaint with the Office of Fair Trading, why did you refuse to respond to them and their queries? Something to hide?
No answers
Ana S.asked
I am compering prices to move from Quakers Hill to North Rocks. Thanks
No answers
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Allen W.iMove
Thank you for choosing iMove to accommodate with your relocation and we hope you are enjoying your new premises. We really appreciate you taking the time to provide us with feedback.