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Reviews

3.8

124 reviews
5
(73)
4
(8)
3
(8)
2
(9)
1
(26)
  • Transparency
    4.9 (15)
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Lara

LaraGreater Melbourne (Inner), VIC

  • 3 reviews

Dispute close to impossible. Horrible terms&conditions

published

Horrible experience. They lied about disputes easy - you have to print, scan and answer 2 pages of over 30 questions for each transaction. Over 60 min on the phone. Staff is blaming you if you use personal card for making tax-deductable transactions. And they many more "surprises" from T&C. You just say good bye to your money if ING handling them

Michael B.

Michael B.Perth, WA

  • 7 reviews

Highly Recommend for Pain Free Banking!

published

I have used high end Australian banks when I first arrived in Australia. After reading the Barefoot Investor I have started using Orange and they are without doubt the most customer-centric thinking bank. Love it!

Peterp

PeterpGippsland, VIC

  • 5 reviews
  • 2 likes

Great on line bank

published

We have been with ING for a few years now, and not had any problems at all. Their savings maximiser gives as good an interest rate as you can get these days, and your money is "at call". Good web site, and easy to transfer money around. I've had one phone call to them, and my question was answered quickly and professionally. Good no hassle system.

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Jessica

JessicaPerth

  • 2 reviews

Easy banking

published

Easy to use, easy to contact, never had any problems, simple banking app, transfer money instantly using mobile numbers to other people using ING, no fees, Australian call centres.

Bell

Bell

  • 2 reviews

Terrible

published

I opened accounts and moved all my savings into their maximum savings account, followed everything I had to do, and still got more interest on my account with the Greater that had $80 in it compared to a couple thousand in ING that got me $1.28. I then waited another month after them telling me I put my money in the account too late (the 11th of that month) and got an extra 30c interest the month after. Only opened the ING for their interest rates which turned out to be nothing.

Donna1968

Donna1968South East Queensland, QLD

  • 7 reviews

extremely competitive

published
Mark

MarkBrisbane

  • 2 reviews
  • Verified customer

A truly digital bank that you can only love!

published

I am one of those typical smashed avo eater millennials, who shops online every now and then and travels a lot internationally. I use ING for all of my online transactions, overseas card payments and ATM withdrawals. Its foreign exchange rates are quite favorable, not to mention that there is no foreign exchange commission or overseas ATM fee charged if I deposit $1000 and make 5+ transactions a month. Sign up process was easy and I even received a sign up bonus of $75 as a friend referred me.

My only concern so far is the poorly managed international money transfers. Receiving money from overseas seems rather pricey, so I had to look for some alternatives to receive money from overseas.

ALF

ALFRoma

Difficulty closing account- I would never advise to open this account

published
Jpl

JplBrisbane

  • 3 reviews
  • 4 likes
  • Verified customer

Fraudulent transactions and still no refund

published
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  • Verified customer

Poor sign up experience and customer service.

published

After more than a week, five attempts and three phone calls to ING and hours of my time I have been unable to open a single account. I was offered no assistance by ING customer service in opening accounts and forced to use the poor online sign up service. I do not recommend ING.

UpYours

UpYoursCanberra 2600, ACT

  • 57 reviews
  • 1 like
  • Verified customer

So far so good!

published
Dan Meek

Dan MeekSydney, NSW

  • 7 reviews
  • 12 likes
  • Verified customer

Not usable for overseas travel

published
Michael 863

Michael 863Adelaide

  • 12 reviews

The best

published

The best bank we've ever been with. We have five accounts including our home loan and navigating the online banking is so easy as is moving money between accounts. The ING app on my phone is the best banking app I've used.

If overdrawn they will let you know and then give you time to fix it without penalty. The rebates are amazing, all ATM fees refunded straight away. We recently had an overseas holiday and using our Orange Everyday card saved us a lot of money, hundreds of dollars of overseas transaction fees refunded.

Seriously, I've always seen banks as thieves in disguise but ING are really great.

Val

ValSydney, NSW

  • 9 reviews
  • 6 likes

The card you must have overseas

published

The card is fantastic. It's as good as having cash. All overseas transaction fees are rebated, conversion rate is a sgood as Forex spot rate. Literally, it's better than carrying cash. Customer service fantastic, and mobile app is great as well.

Liam

LiamPerth

  • 8 reviews
  • 6 likes
  • Verified customer

Good for travel, Frustrating for daily life

published
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Easy peazy

published

I find Ing to be very easy to use and for an oldie that’s really important. I can see my balance without logging in, pay a bill, set up future payments, transfer funds. This system is so easy, not like some where you have to go through so much just to get into your account, and don’t dare forget your password. Ing has my top rating.

Review Logic

Review LogicMetropolitan Adelaide, SA

  • 16 reviews

Banking made easy

published

Follow the rules to get amazing benefits that give you great interest on savings, No ATM fees worldwide and free International transactions.
Unlike most savings accounts, ING allows you to withdraw the money without cutting your interest down. For the benefits mentioned above, all you need to do is deposit $1000 in one go or as many smaller transactions throughout the month to get free benefits for the next month.

The app is modern and very user friendly. Has good security features and also works with Google Pay.

Probably missing fast payments for larger amounts, but that is not an issue.

Lola Grace

Lola GraceSydney, NSW

  • 5 reviews

International transaction rebates are amazing

published

I’ve just returned from a holiday in Singapore. Thanks heaps, ING for saving me money on international transactions! You are still the only bank for me!

Jontym

JontymAdelaide

  • 7 reviews
  • 3 likes
  • Verified customer

A great 'everyday' bank account

published

I have been with ING for 18 months. Their ING Orange Everyday account is excellent. There are no international ATM fees and they give bonus interest on a linked savings account if you deposit $1,000 and have 5 card transactions each month. Domestic ATM withdrawals are free and cash deposits can be made at Australia Post. I have called customer service a few times. There are moderate hold times but the staff were friendly and helpful.

5 settled card transactions per month!!

published

I have been with ING for 20 years and have been pretty happy. I currently live overseas and used my ING debit card to draw foreign exchange. I have always had my salary or rent paid every month and enjoyed the bonus interest but now with the added criteria which is impossible for me to meet every month they have shafted me and I don't really see the need for ING anymore. Looking for a better option now. Very disappointed customer!!!

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Questions & Answers

Vicki

Vickiasked

if i have a passbook account and no online banking can i deposit money into an ING everyday account via the post office with cash

1 answer
Kerries.
Kerries.

Australia post its sooo easy.

AMY T.

AMY T.asked

Can the foreign currency deposit into ING Orange Everyday?

No answers
J Dyring

J Dyringasked

At an atm with a ing orange everday card which account do I use savings, debit or credit

1 answer
geniegal
geniegal

I use SAVINGS.

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