Horrible experience. They lied about disputes easy - you have to print, scan and answer 2 pages of over 30 questions for each transaction. Over 60 min on the phone. Staff is blaming you if you use personal card for making tax-deductable transactions. And they many more "surprises" from T&C. You just say good bye to your money if ING handling them

I have used high end Australian banks when I first arrived in Australia. After reading the Barefoot Investor I have started using Orange and they are without doubt the most customer-centric thinking bank. Love it!

We have been with ING for a few years now, and not had any problems at all. Their savings maximiser gives as good an interest rate as you can get these days, and your money is "at call". Good web site, and easy to transfer money around. I've had one phone call to them, and my question was answered quickly and professionally. Good no hassle system.

Easy to use, easy to contact, never had any problems, simple banking app, transfer money instantly using mobile numbers to other people using ING, no fees, Australian call centres.

I opened accounts and moved all my savings into their maximum savings account, followed everything I had to do, and still got more interest on my account with the Greater that had $80 in it compared to a couple thousand in ING that got me $1.28. I then waited another month after them telling me I put my money in the account too late (the 11th of that month) and got an extra 30c interest the month after. Only opened the ING for their interest rates which turned out to be nothing.

I am one of those typical smashed avo eater millennials, who shops online every now and then and travels a lot internationally. I use ING for all of my online transactions, overseas card payments and ATM withdrawals. Its foreign exchange rates are quite favorable, not to mention that there is no foreign exchange commission or overseas ATM fee charged if I deposit $1000 and make 5+ transactions a month. Sign up process was easy and I even received a sign up bonus of $75 as a friend referred me.

My only concern so far is the poorly managed international money transfers. Receiving money from overseas seems rather pricey, so I had to look for some alternatives to receive money from overseas.

After more than a week, five attempts and three phone calls to ING and hours of my time I have been unable to open a single account. I was offered no assistance by ING customer service in opening accounts and forced to use the poor online sign up service. I do not recommend ING.

The best bank we've ever been with. We have five accounts including our home loan and navigating the online banking is so easy as is moving money between accounts. The ING app on my phone is the best banking app I've used.

If overdrawn they will let you know and then give you time to fix it without penalty. The rebates are amazing, all ATM fees refunded straight away. We recently had an overseas holiday and using our Orange Everyday card saved us a lot of money, hundreds of dollars of overseas transaction fees refunded.

Seriously, I've always seen banks as thieves in disguise but ING are really great.

The card is fantastic. It's as good as having cash. All overseas transaction fees are rebated, conversion rate is a sgood as Forex spot rate. Literally, it's better than carrying cash. Customer service fantastic, and mobile app is great as well.

I find Ing to be very easy to use and for an oldie that’s really important. I can see my balance without logging in, pay a bill, set up future payments, transfer funds. This system is so easy, not like some where you have to go through so much just to get into your account, and don’t dare forget your password. Ing has my top rating.

Follow the rules to get amazing benefits that give you great interest on savings, No ATM fees worldwide and free International transactions.
Unlike most savings accounts, ING allows you to withdraw the money without cutting your interest down. For the benefits mentioned above, all you need to do is deposit $1000 in one go or as many smaller transactions throughout the month to get free benefits for the next month.

The app is modern and very user friendly. Has good security features and also works with Google Pay.

Probably missing fast payments for larger amounts, but that is not an issue.

I’ve just returned from a holiday in Singapore. Thanks heaps, ING for saving me money on international transactions! You are still the only bank for me!

I have been with ING for 18 months. Their ING Orange Everyday account is excellent. There are no international ATM fees and they give bonus interest on a linked savings account if you deposit $1,000 and have 5 card transactions each month. Domestic ATM withdrawals are free and cash deposits can be made at Australia Post. I have called customer service a few times. There are moderate hold times but the staff were friendly and helpful.

I have been with ING for 20 years and have been pretty happy. I currently live overseas and used my ING debit card to draw foreign exchange. I have always had my salary or rent paid every month and enjoyed the bonus interest but now with the added criteria which is impossible for me to meet every month they have shafted me and I don't really see the need for ING anymore. Looking for a better option now. Very disappointed customer!!!