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Reviews

2.8

138 reviews
5
(37)
4
(16)
3
(23)
2
(10)
1
(52)
  • Value for Money
    3.4 (16)
  • Customer Service
    3.6 (13)
  • Transparency
    3.3 (12)
  • Rates and Fees
    3.5 (13)
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Tressa

TressaCentral Coast

  • 3 reviews

The staff especially the manager is so friendly and welcoming

published

I love Jetts very much, mainly because the staffs working over there. Super friendly and very helpful especially the manger, who helped me and my friends out with our membership and payment plenty of times. I would have given it a 5 stars if the facilities were a bit better and the ventilation isn’t that bad.

Wasteland

WastelandSydney, NSW

  • 10 reviews

Not bad

published
Terry

TerryMetropolitan Adelaide, SA

  • 4 reviews

GREAT GYM

published

I was at a few centres in Adelaide unfortunately it rebranded to Zap fitness. It was a great gym. I was a member of Jetts for a few years. Some managers were a bit rude and intrusive. But you get around that by training unstaffed hours or at another centre lol.

1 comment
Terry
Terry

Bring back Jetts in Adelaide!

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Terrible customer service

published

The lady handling my cancellation while i was in hospital was terrible. She said she would put my membership on hold but ended up charging me for the fortnight. I asked her to refund, but she couldn't care less. So when i ended up asking her to just cancel the membership she agreed but was still charging me. Basically she kept scamming me. I do not wish for anyone to ever join this gym. I had other friends who were scammed too, in a way that they cancelled also, but kept charging afterwards. Negative stars if even possible. Very disappointed and disgusted.

Poor Customer Service

published
IsaacG

IsaacGNSW, 2220

  • 2 reviews

The staffs there are so great especially the manager

published

I am a regular Jetts member and the manager at Jetts central station is probably the best and nicest gym manager you could ask for. Great staffs! Definitely recommend it

wiwo

wiwoMelbourne

  • 2 reviews
  • 4 likes
  • Verified customer

Threatened with physical assault by staff member (Ringwood)

published
Peta R

Peta R

  • 2 reviews
  • 6 likes

When the student is ready.....

published

I am a former P/Trainer and came to Jetts Mt Warren Park, bored, unmotivated, uninspired and the heaviest I've ever been in my life - I would say I was also a bit depressed. Matt, the manager, greeted me like a friend everyday, and when I finally admitted I was getting nowhere on my own, he took me aside, gave me encouragement, advice/commonsense, patience and set me a challenge. He introduced me to other members, tagged me to a training buddy and checks in for a chat and inspiration regularly. I'm now re-engaged with my workouts, hammering weight loss, PBs and re-inspired - socially, mentally and personally. I'm earning my sweat and got my mojo back! Thanks to Matt, his team and lovely members.

Redline

RedlineGreater Melbourne (Outer), VIC

  • 11 reviews

Best gym

published

Been using Jetts For around six months now I chose the gym because the hours are being so close the staff and the gym is excellent I wouldn’t pick another gym.

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Even if you cancel you still will be charged.

published

Overcharged twice, Staff as well as head office is unhelpful to resolve the issue, Only answer they can give is "I am sorry for that. . . ."

  • Verified customer

Jetts standards

published

Jetts clubs are franchised and even though you have reciprocal rights to all, your money stays where you joined regardless of how often you use another club. Some owners reinvest their money back into the club because they care!! I for one have a great club and would encourage anyone to support the clubs that deserve your money.

Won't answer called or reply back to my email

published

Hi I just moved in to the area in campbelltown inNSW I have been trying to join jetts for the last 4weeks they don't answer their phones or reply back to emails I have being trying to call them every day as it is convenient for me to join the gym not far from where I live but no body calls me back

Kyles

KylesGold Coast

  • 8 reviews

Ok

published

The price of membership is pretty good, the equipment is ok, you pretty much get what you pay for, a lot of the PTs are very overpriced consider there limited experience, I wouldn’t bother with paying those prices for someone straight out of the course.
The Jetts at Coomera has a really bad smell, it’s like it needs airing out, it’s a good size but really smells bad .

Morley Jetts poor standard

published

Boxing bag broken . May hurt somebody, health and safety hazard. Stuck up herself manager, every other jetts friendly staff greet me as I come in like a guest should should be greeted. . It is quite a nice club other than that 3 stars -2 for customer service and health hazard . Please improve . My name is Mathew Cash my phone number 0490905347 . Was a loyal member not sure now ?

Good Value.

published

Gosnells WA. Reluctantly left due to health reason, and will look at re-joining if it improves..
Polite, helpful staff. Will inter-act only as much as you need/want, ie, not overbearing or pushy.
Facilities always squeaky-clean. Generally a pleasant clientelle of all ages.
Only problem was a Fast Burger chain building a huge shop directly in front and effectively hiding Jetts. and some parking congestion at certain times.
Music too loud for a Grumpy OLDer Man, otherwise bringing my own earphones worked fine.
Good value, and equipment always maintained.

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Antonie

AntonieAlbury

  • 3 reviews
  • Verified customer

Jetts Albury Overbearing Staff

published

Very nice staff and always helpful and friendly. Staff always speak to you and acknowledge you

published

It’s good value for money eg 24 hours. Staff always willing to help.
I give 10 out 10 to the staff for manners and friendly attitudes
Very genuine people

Miss Capricorn

Miss CapricornMelbourne

  • 16 reviews

Shocking customer service

published

An online enquiry was sent over 5 weeks ago, and to this day, no response. Chose another gym for myself and 4 others to join since jetts never wanted 5 new members

Unbelievable

published

I went to their website to join. Clicked the links but you can not join on line even though their is a tag that says click to join on line. Then I called the number they provided and no answer - what a joke of a company.

Jackie

Jackiekaukapakapa

Nice but dirty expectations not suitable for a gym environment

published
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Questions & Answers

Amanda C.

Amanda C.asked

Can I take my kids to the gym if they sit in a corner on their ipads? trying to find a way for hubby and I to train together.

1 answer
Lars S.
Lars S.

Jetts is unattended. I doubt they would allow it, you can ask.

Star

Starasked

Does anyone know what I can do to write a complaint about the club manager, as they are very unprofessional and nasty and does not deserve to be a club manager at all?

3 answers
Miss Capricorn
Miss Capricorn

To be honest, I have no idea. I don’t believe that they really care about their customers

Antonie
Antonie

You can go to the Jetts website and send a message. But they will ask your which gym is concerned and forward it to the manager of the gym.Each gym is a franchise and belongs to the owner. The manager may be the owner. In that case... You can first go this way and see what happens. Try to find out who the owner is. If not the manager, approach the owner directly. Their cards should have their ABN. You can use that here: https://abr.business.gov.au/ If a sole trader, his name will be there.

I've found the gym industry does not attract mental giants. Give an ignoramus, especcially one with the wrong personality, a bit of power and they go on a power trip.

Star
Star

Thank you so much

Aashi

Aashiasked

Do they hav kids play area inside the gym ti facilitate mothers having toddlers?

2 answers
Vik_Dogra
Vik_Dogra

Not sure about all locations but Hornsby-2077 doesn't have such facility.
cheers
Vik

steelpaw
steelpaw

No, they don't. Jetts is a low cost, low overhead gym that doesn't have add ons such as this.

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