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TressaCentral Coast
- 3 reviews
The staff especially the manager is so friendly and welcoming
I love Jetts very much, mainly because the staffs working over there. Super friendly and very helpful especially the manger, who helped me and my friends out with our membership and payment plenty of times. I would have given it a 5 stars if the facilities were a bit better and the ventilation isn’t that bad.
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WastelandSydney, NSW
- 10 reviews
Not bad
I have been a member of a few gyms over my time, and a member of Jetts now for about 2 years now.
When I first signed up, the atmosphere was great, the manager was super nice and friendly and knew you on a first name basis.
However, once he left, the gym went downhill.
The new manager was very cold, walked into the gym not talking to anyone, didn't help members on the machines or anything like the old employee.
He just stuck to the corner of the room where the computer is and stayed there.
...Read more
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TerryMetropolitan Adelaide, SA
- 4 reviews
GREAT GYM
I was at a few centres in Adelaide unfortunately it rebranded to Zap fitness. It was a great gym. I was a member of Jetts for a few years. Some managers were a bit rude and intrusive. But you get around that by training unstaffed hours or at another centre lol.
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Terrible customer service
The lady handling my cancellation while i was in hospital was terrible. She said she would put my membership on hold but ended up charging me for the fortnight. I asked her to refund, but she couldn't care less. So when i ended up asking her to just cancel the membership she agreed but was still charging me. Basically she kept scamming me. I do not wish for anyone to ever join this gym. I had other friends who were scammed too, in a way that they cancelled also, but kept charging afterwards. Negative stars if even possible. Very disappointed and disgusted.
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Poor Customer Service
Poor customer service ONLY for online enquires, been emailing [email protected] for things that i need done there is no communication from the other end, even when i got my membership on hold, i waited for 3 weeks until
I called the manukau store where they advised me that my membership was on hold, i mean thanks for actioning my request but please follow back when i also said in my email to reply back to me once my membership is on hold, how that I am back and i need my membership reactivated, I am still waiting on a reply from memebersh...Read more
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IsaacGNSW, 2220
- 2 reviews
The staffs there are so great especially the manager
I am a regular Jetts member and the manager at Jetts central station is probably the best and nicest gym manager you could ask for. Great staffs! Definitely recommend it
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wiwoMelbourne
- 2 reviews
- 4 likes
- Verified customer
Threatened with physical assault by staff member (Ringwood)
I've been a loyal Jetts member for more than 5 years, and was recently threatened with being physically assaulted by a member of staff ([name removed]) at Jetts in Ringwood. The owners of the club ([name removed] and [name removed]) had no interest in my safety and well being - and simply banned me from this specific club as a way to get rid of me. It has been an utterly horrible experience being verbally assaulted (and threatened with a physical assault) in a place that I pay to be at. They lack common decency, respect and have no care for t...Read more
heir members whatsoever. I have since cancelled my long standing membership and will NEVER return. How can I when my safety is at risk? [name removed] and [name removed] should be ashamed of themselves for sticking up for a trainer who physically intimidates members and makes threats to do them harm. In my eyes, they are as bad as the trainer ([name removed]) that threatened me. I don't know how they sleep at night. And the head office did absolutely nothing when I raised my concerns about my safety (I emailed, used their contact form on the website, and sent them a message via FB - no reply at all... disgusting "service") AVOID JETTS AT ALL COSTS.Similar opinion? Write a review on ieatwords.com.au!
Peta R
- 2 reviews
- 6 likes
When the student is ready.....
I am a former P/Trainer and came to Jetts Mt Warren Park, bored, unmotivated, uninspired and the heaviest I've ever been in my life - I would say I was also a bit depressed. Matt, the manager, greeted me like a friend everyday, and when I finally admitted I was getting nowhere on my own, he took me aside, gave me encouragement, advice/commonsense, patience and set me a challenge. He introduced me to other members, tagged me to a training buddy and checks in for a chat and inspiration regularly. I'm now re-engaged with my workouts, hammering weight loss, PBs and re-inspired - socially, mentally and personally. I'm earning my sweat and got my mojo back! Thanks to Matt, his team and lovely members.
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RedlineGreater Melbourne (Outer), VIC
- 11 reviews
Best gym
Been using Jetts For around six months now I chose the gym because the hours are being so close the staff and the gym is excellent I wouldn’t pick another gym.
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Even if you cancel you still will be charged.
Overcharged twice, Staff as well as head office is unhelpful to resolve the issue, Only answer they can give is "I am sorry for that. . . ."
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Be_croftPerth
- Verified customer
Jetts standards
Jetts clubs are franchised and even though you have reciprocal rights to all, your money stays where you joined regardless of how often you use another club. Some owners reinvest their money back into the club because they care!! I for one have a great club and would encourage anyone to support the clubs that deserve your money.
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Won't answer called or reply back to my email
Hi I just moved in to the area in campbelltown inNSW I have been trying to join jetts for the last 4weeks they don't answer their phones or reply back to emails I have being trying to call them every day as it is convenient for me to join the gym not far from where I live but no body calls me back
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KylesGold Coast
- 8 reviews
Ok
The price of membership is pretty good, the equipment is ok, you pretty much get what you pay for, a lot of the PTs are very overpriced consider there limited experience, I wouldn’t bother with paying those prices for someone straight out of the course.
The Jetts at Coomera has a really bad smell, it’s like it needs airing out, it’s a good size but really smells bad .
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Morley Jetts poor standard
Boxing bag broken . May hurt somebody, health and safety hazard. Stuck up herself manager, every other jetts friendly staff greet me as I come in like a guest should should be greeted. . It is quite a nice club other than that 3 stars -2 for customer service and health hazard . Please improve . My name is Mathew Cash my phone number 0490905347 . Was a loyal member not sure now ?
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Good Value.
Gosnells WA. Reluctantly left due to health reason, and will look at re-joining if it improves..
Polite, helpful staff. Will inter-act only as much as you need/want, ie, not overbearing or pushy.
Facilities always squeaky-clean. Generally a pleasant clientelle of all ages.
Only problem was a Fast Burger chain building a huge shop directly in front and effectively hiding Jetts. and some parking congestion at certain times.
Music too loud for a Grumpy OLDer Man, otherwise bringing my own earphones worked fine.
Good value, and equipment always maintained.
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AntonieAlbury
- 3 reviews
- Verified customer
Jetts Albury Overbearing Staff
The worst gym experience in more than 45 years of going to gyms. Gym music in general is terrible. When I joined on 3 May 2017 the music was barely audible and the then manager assured me it would stay that way. Soon after I joined a manageress took over and greatly increased the volume. Jetts Albury as a concern had therefore violated its undertaking. I complained and they did offer me my money back. But as it was very convenient to where I live - within easy walking distance - I stayed and brought my music player with me. The manageress...Read more
was often disagreeable and clearly wanted to force the bad gym music on the customers. 70 - 80% of them bring their own music. A third manager just took over and turned the volume higher still. I emailed him on the topic. Here is from his email, verbatim: "As you know i have just taken over management roll so of course will take everyone's feedback on bored like this yours. At the moment the music is set to a volume and channel and don't see a issue with it but again will take what you said on bored." Yes, I kid you not, 'on bored' and 'management roll.' It is their mission in life to force execrable music on those with better taste. Jetts Albury has been on the market now for months: https://bit.ly/2K8g1QP If it sells and the new owner decides it's not his mission in life to force this really terrible music on everyone, I will rejoin. But otherwise, no.Similar opinion? Write a review on ieatwords.com.au!
Very nice staff and always helpful and friendly. Staff always speak to you and acknowledge you
It’s good value for money eg 24 hours. Staff always willing to help.
I give 10 out 10 to the staff for manners and friendly attitudes
Very genuine people
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Miss CapricornMelbourne
- 16 reviews
Shocking customer service
An online enquiry was sent over 5 weeks ago, and to this day, no response. Chose another gym for myself and 4 others to join since jetts never wanted 5 new members
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Unbelievable
I went to their website to join. Clicked the links but you can not join on line even though their is a tag that says click to join on line. Then I called the number they provided and no answer - what a joke of a company.
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Jackiekaukapakapa
Nice but dirty expectations not suitable for a gym environment
The Jetts at Eden Tce in Auckland are the joke of my flat. Over nearly 12 months. They are missing either toilet paper, hand wash or the basin/s are blocked. Sometimes it is a triple combination of no toilet paper, no handwash and a blocked sink. Considering that this forces people to use water to clean their bums, and some cultures do this anyway, this also means that faecal bacteria will get onto the gym equipment and various diseases could be contracted. [name removed] the manager has been spoken to, and put in writing several times about th...Read more
is issue, but it just keeps on turning up. It is as if there is no complaints quality control taking place whatsoever. The latest [name removed] nonsense he has managed to come up with is to threaten people to tow their cars if they don't sign in and out of the Jetts car park.. Problem is that there appears to be about 9 cars signing in for 7 car parks per day. This guy is verging on being totally out of control and could need to work somewhere else to keep the gym environment clear of bad vibes.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Amanda C.asked
Can I take my kids to the gym if they sit in a corner on their ipads? trying to find a way for hubby and I to train together.
Starasked
Does anyone know what I can do to write a complaint about the club manager, as they are very unprofessional and nasty and does not deserve to be a club manager at all?
3 answers
To be honest, I have no idea. I don’t believe that they really care about their customers
You can go to the Jetts website and send a message. But they will ask your which gym is concerned and forward it to the manager of the gym.Each gym is a franchise and belongs to the owner. The manager may be the owner. In that case... You can first go this way and see what happens. Try to find out who the owner is. If not the manager, approach the owner directly. Their cards should have their ABN. You can use that here: https://abr.business.gov.au/ If a sole trader, his name will be there.
I've found the gym industry does not attract mental giants. Give an ignoramus, especcially one with the wrong personality, a bit of power and they go on a power trip.
Thank you so much
Aashiasked
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Terry
Bring back Jetts in Adelaide!