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Reviews

(2)
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(5)
(37)

NOT WATERPROOF - ABSOLUTE RUBBISH

published

It is not waterproof and works for about 3 weeks then is completely unusable. Complete rubbish. Absolute waste of $100. Avoid this product at all costs. Pope - what garbage they make.



Purchased in January 2021 at Bunnings Warehouse for $99.00.

GangaR

GangaRSydney, NSW

Can't trust the unit

published

I had purchased acqa trio in Nov 2022 and it was working till Jan 2020. One of the unit display went off. I replaced battery but it still flashing. Went to bunnings and got replaced. But after 4 weeks both of the units stopped working despite displays on both are working. I checked with manual operation but it also did not let the water flow. Seems the valve not working. I had managemanaged to replace one of them yesterday but i misplaced receipt of second and bunnings denied for replacement... Can't trust this unit..

Purchased in November 2021 at Bunnings Warehouse for $89.99.



1 comment
Pope
Vivienne S.Pope
Disappointed

DisappointedPerth, WA

Disappointed!

published

I have just taken one of these back to supplier and get a refund as there were none in stock. Two of the three outlets worked, the middle one didn't on the timer settings - it did work on manual! I've have had previous frustrating episodes with these timers and only by changing my taps from valve and seat type to a hose cocktype could I get them to work. I have checked the water pressure and it is within stated tolerances. The only way I could get one of them to hold its settings was to shade it from direct sunlight so that it did not get too hot. Even then it lost the plot once.



Purchased in February 2021 at Bunnings Warehouse for $89.00.

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Tom R

Tom RRichmond-Tweed, NSW

  • 2 reviews

just will not work no matter what i program

published

I just bought the Aquazone water timer from Bunnings. Wish I had read the reviews, It will not hold the program and the valve for outlet B is stuck open. I cannot shut it off. It will not recognise OFF setting. What a load of rubbish. I am returning it to Bunnings for a refund.

Purchased in February 2021 at Bunnings Warehouse for $73.00.

Frustrated

FrustratedCentral, SA

Not reliable

published

Worked great for 2 weeks. Then tap stopped letting water through! Panel said it was on but the mechanism inside didn’t release water. Bunnings swapped it over for new. Same thing happened again! They got in contact with customer service.... and they said that Pope customer care has never heard of this happening before!
Clearly after reading these reviews... they have come across this before... as many people have complained.... and they have replied to the complaints! I think someone is telling fibs! I guess I just have to keep on exchanging every few months!

Purchased in December 2021 at Bunnings Warehouse for $99.00.

3 comments
Pope
Vivienne S.Pope
Frustrated
Frustrated
Pope
Vivienne S.Pope
Dadio

DadioPerth, WA

Cant keep the correct time

published

I've had this for about 6 months, worked fine for first couple of weeks then the time reset to about 12H difference. changed the batteries to new ones again but its a recurring fault. I thought Pope was a good brand but have lost the Bunnings receipt so will just throw it out and look for a better brand, waste of $100.

Purchased in October 2021 at Bunnings Warehouse for $100.00.

1 comment
Pope
Vivienne S.Pope
Mika

MikaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

DO NOT BUY!

published

Tested it in manual mode and it worked fine. Programmed it, worked fine, then went to adjust the times and it stopped working. Just makes a noise like a solenoid is trying to open.

Purchased in January 2021 at Bunnings Warehouse for $99.00.

Jenny B.

Jenny B.Murray Mallee, SA

  • 2 reviews

Had enough

published

Have the trio timer and double. For some reason they stop working. Take it off, put it back on and may work for abit. Will be ringing pope. Saw state manager at Bunnings and discussed another problem, leaking. Said it shouldn't happen. Took it back to Bunnings and got a new one. Was over 12 months old. He was very helpful

Purchased at Bunnings Warehouse.

Ewan.

Ewan.Greater Melbourne (Metropolitan), VIC

First one didn’t work out of the box second one stopped week 1 - piece of junk!

published

Very disappointed in POPE - the programming is easy - but they are unreliability and don’t work after the first time. - I left to go on 2 weeks holidays came back to a dead garden. $5000 in Plants - shame on you!!

Purchased in January 2021 at Bunnings Warehouse for $99.00.

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So far so good

published

After reading the reviews I was a bit sceptical but there were no other trio's on the market so I thought I would give it a go and so far cant fault it works perfectly through the 3 zones so here's hoping!!

Purchased in December 2021 for $99.00.

Scottycat

ScottycatGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Rubbish timer.

published

I put new batteries into the trio system I purchased yesterday to have the display flash with every icon constantly. Eventually it stopped flashing (15 mins) and I programmed it. Water comes out of tap B all the time. It is rubbish. Do not buy this Pope AquaZone Trio.

Purchased in December 2021 at Bunnings Warehouse for $99.00.

Hocko

HockoGreater Melbourne (Metropolitan), VIC

1st worked for 6 months then stopped, 2nd worked for 1 day and stopped

published

The display shows eveything as it should but the water does not deliver. I can hear and feel a slight click when it is trying to open and close but no water!
Back to Bunnings for a refund, I cannot afford to lose my garden.

Purchased in November 2021 at Bunnings Warehouse for $99.00.

Stewart

StewartGreater Melbourne (Metropolitan), VIC

Why didn't I look at the reviews before?

published

I had this unit for less than a month before it failed. Like many other reviews here it simply stopped delivering water. If you do want to tempt fate you may find the user interface is not intuitive and you'll be reaching for the very basic instructions if you want to do anything even as simply as turning on the tap manually.

Purchased in October 2021 at Bunnings Warehouse for $136.00.

Brilliant when they work properly

published

I have three of these units attached directly to reticulation. When they work the are brilliant however they don't seem to allow for water flow 'reliably. Every now and again the station wont let water through the unit. Guessing it is some sort of solenoid issue. this has happened to all three units and is very disappointing.

Purchased in November 2021 at Bunnings Warehouse for $99.00.

Simon

SimonHobart, TAS

  • 4 reviews
  • 1 like

Terrible software and manual

published

Purchased in October 2021 at Bunnings Warehouse.

1 comment
Pope
Vivienne S.Pope
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Quenton

QuentonPerth, WA

  • 3 reviews
  • 1 like

Doesn't work for long

published

Same issue as others have noted here. Stations don't open. Display shows that the station should be open and working but they don't open. Seems to be an internal issue with sticking closed.

Purchased in January 2021 at Bunnings for $98.00.

5 comments
Pope
Vivienne S.Pope
Quenton
Quenton

Why cant you get your customer support team to post some recommended solutions in this forum so everyone that is having issues with them can benefit. Rather than just a bog-stock reply to everyone to call your support line??

Pope
Vivienne S.Pope
Desmond G.

Desmond G.South East Queensland, QLD

2nd timer same problem

published

Timer does not work once programmed. The screen displays it is working but the valves won't open. This is the 2nd timer within a week that has failed. Disappointed to say the least.

Purchased in October 2021 at Bunnings Warehouse for $98.00.

1 comment
Pope
Vivienne S.Pope
Andrew

AndrewGreater Melbourne (Outer), VIC

Disappointed

published

Had this Trio for a year, receipt thrown away so no proof of purchase . Water is now not running through and also the time keeps going out of sync.time for different brand?

Purchased at Bunnings Warehouse.

Inferior product performance and reliability

published

Purchased in September 2021 at Bunnings Warehouse for $99.00.

1 comment
Ian B.
Ian B.

Manual Watering option non existent - NO WATER when activated.

published

Things worked great for two months in both auto and manual mode. Now the unit does not work in manual mode. All looks okay on the panel when activated for manual watering but NO WATER!!! Waste of money. Very frustrating.

Purchased in April 2021 at Bunnings Warehouse.

1 comment
Pope
Vivienne S.Pope
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Questions & Answers

Angasiman

Angasimanasked

Solenoids stay open all the time-batteries replaced - this is second unit that has failed out side warranty period so not eligible for replacement but not happy with quality.
Any recommendation other similar none Pope/Toro products that will not fail outside warranty period but far too soon ?

No answers
Paul

Paulasked

I have installed the Trio, set it up as per the instructions but when I turn on the tap, one zone runs when it shouldn’t. The other two zones operate correctly. Any ideas?

1 answer
Mika
Mika

Check your times are correct (AM/PM). But it sounds like the solenoid is stuck open.
Ultimately, return it if you can (read the reviews!).
I ended up returning mine as none of the solenoids would open, would just click but there was no flow. Bought a cheap single gated electronic timer and a 4 tap outlet which did the job whilst I was on holiday.

Andre

Andreasked

Hi I just started searching as my pope aquazone trio has been changing time since day one, never thought about bringing it back as I thought it was maybe caused by the sun.
So it is outside guarantee. Now I see that the unit is actually faulty, does Pope stand by its product and still exchange my unit for a non faulty one?

1 answer
Pope
Vivienne S.Pope

Hi Andre,

Thank you for your question. Do you know how long the timer is out of warranty and do you still have a receipt?

Regards,
The Pope Team

Get an answer from our members and Pope representatives

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